guest service agent

préposé à l'entretien d'immeubles

maintenance technician

shuttle driver

night auditor

Crowne Plaza Hotel

You're the cashier and janitor for the fitness area. Previously they had a fitness manager but are very cheap and did not want to hire a fitness manager resulting in the front desk manager doing both jobs. Most of the time you are independent and unsupervised meaning you can come to work and sit on your butt all day which is what most people did and I wish I did the same. I was the only one cleaning the fitness area for three weeks. I know this because only my signature was on the weekly cleaning log. I purposely did not clean the glass or pool deck to see if any of the other employees would clean what I didn't sign off. Nobody cared and algae ended up growing in the pool tiles and on the deck. I notified the fitness/front desk manager and she suggested the other employees probably do clean it but don't sign it. I suggested giving her a walk through as she rarely checks the fitness area but she walked off not replying but clearly hearing my suggestion. This continued with gym members complaining about a one week notice to cut lockers that were not paid for when they WERE paid for and not checked by management. Some of these members were gone on vacation and did not come in that week resulting in a lot of backlash to fitness attendants. Management took months to resolve gym member requests since I first reported them leading to backlash from gym members but they say this is nothing new (replace old towels with new ones, fix air ventilation, fix broken projector, broken arcade machines, homeless people breaking in). I eventually got fired a few days before my probation ended. Here's the worst part about it all; it was a different manager who notified me of my termination (without giving any reason at all), it was 30 min before my shift ended, I was unknowingly training my replacement that week, and every other employee I met in the hotel in different departments knew I should have never gotten fired or should have been the next fitness manager. 

Don't work here. You're better than garbage so don't put yourself in a position to be treated like garbage.

I highly recommend working at the Delta Plaza because of how laid back the working environment can be for such a finely-tunes high-paced fully-functioning business. So long as everyone does a bit, there is time to enjoy yourself in the work place and really get to know people and relax and enjoy yourself. Very cultured and multi-cultured environment; weather it be people, language, or foods (and the hotel has it all). You have an excellent chance to speak with people who are just getting out of culinary schools, college courses, who are already certified Chefs and there is always something to be learned. It keeps you very sociable, busy, it's very educational from a social perspective, as well as a business perspective. You can learn many different fields all bundled into this one great location, such as; serving, bar-tending, working with food, plating food, prepping, serving, management, banquettes, there is so much to be learnt. Many people are fluently bilingual in multiple languages, so that could be beneficial. Just so much to learn and so much fun to have, great food, great benefits, great location. You get discounts on traveling expenses and hotel room rentals. Just great stuff all around.

"I had a fantastic experience working at the Crowne Plaza Hotel! A typical day was always exciting, whether it was interacting with guests, collaborating with colleagues, or learning new skills. I believe I learned a lot about teamwork, communication, and problem-solving, which are essential in the hospitality industry. The management team was supportive and encouraged professional growth, which I appreciated.
The workplace culture was warm and inclusive, making it easy to build strong relationships with colleagues. The hardest part of the job was probably managing stress during peak periods, but the most enjoyable part was seeing the smiles on guests' faces when their needs were met. I loved being part of a team that prioritized exceptional service and made every guest feel welcome. Overall, I have many fond memories of my time at Crowne Plaza Hotel and would highly recommend it to anyone looking to start or grow their career in hospitality."

I had  a great time working in Crowne Plaza Dead Sea Resort and Spa. They gave me the opportunity to build myself to grow and be motivated. Even I applied as waitress but they develop me to become a hostess and cashier. 
I Learned a lot in this new field I develop more self confident especially in interacting with the guest and to solve some complaint as well. From the sequence of service and how to handle different situation during the operation.
The management I cant say more about them but I believed on them in creating a great hotel guest love for our guest.
I love my  Filipino and Arab colleagues. We work better together for our outlet, we help and  share our knowledge with each other.
I think the hardest part of my job is when your very tired and when you go home you will realize that your away from your family. But I enjoyed in my job being a positive person I always felt lucky for the opportunity they gave to me. The best thing in my job is when you can see how happy and thankful your guest from the good service they receive from you.

Working at the Crowne Plaza Hotel, Niagara Falls, has been a truly rewarding experience. A typical day involves interacting with guests, ensuring their needs are met, and solving challenges to create memorable experiences. The supportive work environment and approachable management make every task more manageable and enjoyable.

I have learned valuable skills in guest relations, problem-solving, and team collaboration, all of which contribute to my personal and professional growth. The management is highly supportive and encourages employees to excel, while the workplace culture promotes teamwork and mutual respect.

The hardest part of the job can be handling high-pressure situations during peak periods, but it’s also an opportunity to strengthen time-management and decision-making skills. The most enjoyable part of the job is seeing satisfied guests and working alongside a fantastic team that values and supports each other.

The management was pretty good. The Housekeeping Manager picked me up and showed me where I would be working. The training was well organized: we worked in teams of three, with new staff learning directly from the two most experienced workers, so we could get all the best tips to improve.
Later, the supervisor and the manager trained me for a supervisory role.
Work was efficient: if something went wrong, it was reported to management and quickly fixed. When we did a good job, management recognized it and encouraged us. Quite fair.

The community was also good: we cleaned together, they offered me a ticket to see a local football game, we played bowling with the hostel owner, and the staff went together to the boat celebration.

Pay was good as well. It was above minimum wage for housekeepers, and even higher for supervisors. There were also opportunities to do extra work for additional money.

The hotel has one of the largest meeting space in downtown Kitchener. It was renovated not too long ago. One of the best things to work for this property is its brand visibility as premier IHG property in the K-W area. The senior management especially the current General Manager is very supportive and believes in nurturing talent. The hotel itself has over 200 rooms and boasts of a full fledge activity centre in the area. Has an onsite mid range full service restaurant along with room service option. One of the USPs of this property is the location. Within its vicinity is the headquarters of Igloo Software, Sunlife financial and many other regional corporate offices. If not for COVID, this hotel would be a prized trophy for its ownership. 

the hours were long, always busy, always understaffed because management is cheap, bad management too many duties for employees but little pay, bad security guards, bad hours-not flexible, the staff are uneducated in their departments, the employees are rude and lazy, no one does there job, the staff food has bugs in it because they feed us older food that did not get fully eaten. I worked for over a year and all of these were constantly happening. the whole hotel is disgusting, no one can clean properly.

Crowne Plaza has been a wonderful experience for me. I've learned quite a few things that I can take with me to my future career. I really enjoyed getting to meet and serve a variety of people from around the world; French (France), English (U.K.), Nigerian, Swedish, Finish, Ghanaians, and much more!

The manager was very kind, helpful, funny, and always willing to give a helping hand especially when I had to do something new to me. The coworkers were equally as helpful. It's not an easy job, but it's rewarding in many ways. The people you get to meet, the cultures, the events, fine details of dining, and learning experiences make it interesting.

lots of pros and cons to this job, i loved the coworkers, the culture, routine, and the fact that i could listen to earphones all day, but i also left work angry and upset almost every day over the summer.

there were never enough linen, especially king sheets, bath mats and facecloths, you have to scrounge for supplies when you start (lint rollers, spray bottles, and dusters) yourself, and you dont get your own cart.

found members of management curt, snarky and a lot of times downright disrespectful and it very much ruined my time there. dreaded weekends mainly because of who was on duty. clear lack of communication.

Top Job Titles	Average salary
Guest service agent 5 salaries reported	$24.49 per hour
Préposé à l'entretien d'immeubles 2 salaries reported	$17.50 per hour
Maintenance technician 3 salaries reported	$23.94 per hour
Shuttle driver 6 salaries reported	$21.64 per hour
Night auditor 1 salary reported	$16.50 per hour

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