delivery driver

service technician

route driver

customer service representative

technicien traitement de l'eau

Culligan

Was an interesting start with company. Seemed very exciting and a great opportunity but quickly learned that not to be true. Barrie location does not do their own training, they outsource to another company where unless you've been living under a rock, all information they teach is common sense (even to someone who had little sales experience). Once you begin working for them you quickly learn you are on your own - they dictate where you go and how you do your job and always expect more than what they are supplying you with to succeed. Mentality is that managers know everything (even though sales techniques are massively outdated they push these old ideas on new employees). The number one way of advertising was through flyers in the mail or going door-to-door with flyers (which they adamantly stated this was best way to do it - I guess until the Canadian government made it illegal to sell door-to-door). They refused to spend any money on anything, literally. No marketing or advertising on radio/television/internet and would choose fairs to showcase the products where it made no sense, is why they are not respected or seen as the premier company in Ontario. Due to management refusing to advertise or market we couldn't take advantage of the fasting growing region in Canada which was just sad. They expect you to drive up to 2 hours away with no help on gas whatsoever - everything is out of your own pocket. If you are looking for an entry level sales position this is NOTTTT the place to go. Main manager speaks with all inquiring customers before any salesmen and will assign leads but take all leads that are guaranteed sales (the manager is also a salesman.....yeah....little conflict of interest maybe??), while handing out long-distance appointments to new employees. If you like being taken advantage of and ultimately losing money even though you put in 50+
 hour weeks following their guidelines then this is the place for you. Guarantee they will not even be a recognizable name in Ontario within the next 10 years. EVERY CULLIGAN BRANCH IS FRANCHISED - THERE IS NO UNIFORM METHODS IN SALES/ADVERTISING/MARKETING - other branches could be alright....but this one.....just run! Leaving was literally the best choice I ever made - I have built a life in sales pulling in more than triple my annual salary elsewhere (after the told me I wasn't cut out for the industry after using me as much as they could). Hope this helps someone stay away!

What is the best part of working at the company?
Benefits of commission and upselling.
Health benefits 

What is the most stressful part about working at the company?
I worked at Culligan Water for 3 years as a service technician at the Brampton branch The work itself was manageable, but the management style made it a stressful environment.

The main issues were:
Micromanagement & lack of trust: Every task had to be checked and re-checked, even for things I’d been doing for years.  
Constant schedule changes: I’d come into the office with a planned route/area, and it would get changed drastically on the spot, often sending me to the opposite side of the region.  
Poor planning & uneven workload: If you didn’t have a spouse or kids, you were overloaded with extra work. That led to a poor work-life balance and burnout.  
Walking on eggshells with management: Talking to the branch manager often felt tense. It was hard to raise issues without worrying about pushback.  
Favoritism culture: Recognition and favorable treatment seemed to depend more on personal rapport than on performance. The only way to be seen as a “favorite” was to play politics, not by doing good work.  
No opportunity for growth: There wasn’t a clear path to move up or develop new skills. Taking on extra work rarely led to recognition or advancement.  
Feeling underappreciated: Hard work and overtime were expected, but effort often went unnoticed. Feedback was mostly negative and delivered in a way that felt punitive rather than constructive.

Because of this, morale was low and turnover was high. If you value autonomy, predictable scheduling, and a culture that rewards actual performance, this likely isn’t the right fit.

I would not recommend working here whatsoever. Highly physical work for a pay that poorly reflects work preformed. People who have worked there less time get paid better than people who have passed probation, as they have a hard time finding people to do this work. High voluntary turnover for new drivers due to low pay, and high work load. Culligan is a very cheap company that does not have a preventive maintenance program in practice for it's truck fleet. The trucks have between 250,000-350,000Ks on them (which is not a lot for the trucks they run) but they run as if there is over one million Ks on them due to neglected maintenance which results in a ongoing parade of tow trucks rides to the mechanic. You are expected to complete 40-50+ stops per day no matter weather conditions, or if you have been trained or familiarized on the rout, or even if you have a reliable/safe truck to drive. At Culligan the customer is always right, and entitled to be abusive to delivery drivers and make defamatory statements to your supervisor with no support or backup from management which does not listen to it's employees whatsoever. You will be thrown under the bus with under a moments notice, even if you do things 99% perfect all the time. Best to avoid this place.

I am a former employee of Culligan and unfortunately had to leave due to relocating to a province that is not owned by Culligan Canada. My time with Culligan was nothing short of amazing. My title was a Customer Service Representative and I had the opportunity to make changes within the overall customer service that we offered. I loved my job, and appreciated the support I received from Management whenever I needed it. Whether it was a friendly greeting, help with questions, listening to my input and ideas, or wanting to enhance my skills, Management was incredible and always looking for ways to improve. I have read through some of the reviews on here, and was shocked to see some of the feedback, but then realized most of the feedback was coming from branches that Culligan Canada does not own. If you're looking into working for Culligan, I couldn't recommend it more. I will be keeping my eyes peeled in my new Province to see if they expand in the future, as I would love to work with them again. 

I would not recommend working here whatsoever. Highly physical work for a pay that poorly reflects work preformed. High voluntary turnover for new drivers due to low pay, and high work load. Culligan is a very cheap company that does not have a preventive maintenance program in practice for it's truck fleet. The trucks have between 250,000-350,000Ks on them (which is not a lot for the trucks they run) but they run as if there is over one million Ks on them due to neglected maintenance which results in a ongoing parade of tow trucks to the mechanic. You are expected to complete 40-50+ stops per day no matter weather conditions, or if you have been trained or familiarized on the rout, or even if you have a reliable/safe truck to drive. At Culligan the customer is always right, and entitled to be abusive to delivery drivers with no support or backup from management which does not listen to it's employees whatsoever. Best to avoid this place.

Unfortunately, the onboarding and training process is extremely limited. I was placed into the role with little to no formal training and expected to handle service calls independently almost immediately. There was minimal guidance, no consistent feedback, and limited management support.

While the work itself has potential, the lack of structure, coaching, and follow-up makes  it difficult to succeed or grow in the position. This role would benefit greatly from proper training, clear expectations, and regular feedback from management.

 Service calls are assigned without proper instruction, and there is little to no feedback from management.  Any feedback is at times negative and judgemental in nature making  it difficult to perform the job effectively or improve. With better structure and communication, the role could be much more successful.

Management does not take the time or care to listen to your question, inquiries, feedback. Management support is definitely lacking!




The production departments and the delivery departments do not get along and it gives rise to an uncomfortable work environment where there is little social interaction between the employees. The management does a poor job in terms of unifying the employees and fostering a positive atmosphere -- as long as the numbers are there, that is all that matters. There are a few long-term employees in the warehouse who bring down the rest since they have the most knowledge, yet instead of helping others, they rather bicker. The managers could resolve the matters if they put in extra effort, but they are lazy, in my opinion. The administration slacked off a lot and made the job of the drivers much more difficult than it had to be, with all the mistakes in logistics planning, customer service, and communication in general. The Cambridge shop was also very pro-vaccine and encouraged people to take the jab too much.

A typical day usually starts with your route changing last minute or having very big stops added to your day so someone else gets a break. 

I learn everyday new reasons why nobody should work here, ever!

Management is extremely incompetent and has no experience for the role they are in. They go out of thier way yo make everyday more difficult and they always add stops without talking to you and often they are the opposite area that you are in. Forget about getting time off. Managent gets priority for any time off. You can't even book 3ssential appointments for the doctor or dentist wi5hout the request being immediately rejected. The amount you make compared tk what you actually end up doing is not enough. Hardest part of the job is incompetent management!! Moat enjoyable part is leaving. No Christmas party, no bonus, 0 perks. DO NOT WORK HERE EVER!!!

Basically if you want as little and inconsistent training possible? While also constantly being yelled at for either asking for help or being constantly bombarded with more work other people are reluctant to train you on? You've come to the right job. There were some decent coworkers, mainly the drivers were, some of the warehouse staff. But management is more concerned with darting off to the warehouse to support them while adding more to your already high work load eith no pay raise! If you like being constantly yelled at by coworkers and having a high work load? Then by all means apply here, but there are better call centers you can work for.

If you enjoy being treated unfairly and talked about behind your back this is the job for you! 
HR and district managers do not care to help solve problems they just say to “solve it yourself by communicating with your supervisor” the supervisor is the issue, terrible demeanour and attitude towards staff and customers and has 0 customer service and management skills. Very miserable place to work. Office programs constantly crash putting you out of work then having to re due all your work. No support from peers to ask questions openly.  Expected to know everything. Other locations may be a little better. High chance of being harassed out of your position if you stick up for yourself against work place toxicity . Their CSR position becomes available a lot after new management. 
-Guelph location 

Top Job Titles	Average salary
Delivery driver 58 salaries reported	$23.69 per hour
Service technician 34 salaries reported	$23.60 per hour
Route driver 5 salaries reported	$23.60 per hour
Customer service representative 23 salaries reported	$20.54 per hour
Technicien traitement de l'eau 4 salaries reported	$29.13 per hour

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