shift leader

warehouse associate

site manager

software engineer

team member

DoorDash

As a driver for Door Dash I can not express my frustration enough.  There are some good things, however there are a number of issues with Door Dash and if you are a person who cares about the work you do, and the level of service you provide your customers this may not be the job for you.

1) Pick up location may be +20km from your current location and the scheduled pick up time is 5 min later
2) You recieve notification that order is ready for pick up and you wait 15-20min because they are still working on the order (you do not get paid to sit and wait)
3) The delivery time to the customer is often early than the time you recieve an order so this affects your on time delivery metrics.  Then they tell you how you can improve upon this metric even though the late delivery is not a result of your speed, or anything you have control of.
4) There is no phone number to contact anyone at support, everything goes through the mobile Dasher App, if you app crashes or fails YOU ARE ON YOUR OWN!
5) Messages sent into support can have a delayed reaponse of up to 48 hours.  So you will have to be patient, do not expect a swift response.  When you do get a response, do not think that your message was read, because in most cases they send a canned email back to you, completely unrelated to the original message sent.
6) You may decline Dashes, however, your acceptance rate will go down.  Once you put in the reason for your decline of an order and want to pause or stop Dashes, they will inmediately send another Dash, again causing you to decline it further reducing your acceptance rate.
7) Poor reviews from customers.  Even though all customers have provided a stellar rating, in the event of a bad review from a customer there is ZERO follow up with the customer to try and discover why a bad review was given, then provide feedback as to the review.  The feedback from Door Dash support is, that it is not a big issue because all the other feedbacks are good.  Feedback is great if it can offer value, otherwise why track and monitor the feedback?

I’ve been delivering with doordash for around 6 months now. I keep doing it because you do make a bit more than minimum wage (after subtracting gas costs). 
I’m a little bit suspicious that I’m the past few months they’ve lowered their pay scale. They aren’t transparent at all with how the scale works, so it’d be easy to slowly lower it without people noticing. I feel like I’m making less per delivery than I used to, but that could be due to other factors too I guess. 
The app could certainly work better; I’ve had it give me an order, only to drive to the location and realize the order mysteriously disappeared. Normally they contact you when an order is canceled, but sometimes they don’t. 
I also hate that if your customer rating drops below 4.5, they say you can be fired. I’m always polite with customers, and almost always on time, yet my rating is currently 4.16 ... 4.16 out of 5 stars would generally be considered a good rating, but it’s not good enough for doordash apparently. So I’m constantly worried that my account will be deactivated without notice.
The biggest problem I have with doordash is that there’s no emergency hotline in case there’s an issue with an order/the app/etc. I’ve had issues SO many times, and had to take the time to solve them myself, which ends up costing me a lot of cash. I’ve noticed restaurants also often have this same issue and are also unable to contact doordash for help.

What is the best part of working at the company?
Freedom to work anytime when your available.

What is the most stressful part about working at the company?
Low pay, cost of fuel, wear and tear on your personal vehicle.

What is the work environment and culture like at the company?
You will work alone but have access to help on the app when ever you need. You will learn about many excellent eateries in your community. Shop for and deliver to customers while having an open flow of communication to your customer and your dispatch if problems should arise. 

What is a typical day like for you at the company?
As a top dasher I am generally always busy, however it is not always the case.
the pay can be less when you accept any shop and deliver , it may take a long time to arrive to customers. 
Be prepared to follow the customers notes carefully as some places can be tricky to find or you may have many stairs to take with a large amount of items to bring to customers. You are in and out of your car many times a day. 
You are always following the flame to ensure you will get orders.
You will need to always be happy and give the customers any information that may disrupt or lengthen their wait times on orders.
You must recieve great reviews to continue to get higher paying assignments

I did 140 deliveries for DoorDash Canada in Surrey British Columbia. 
Now keep in your mind that Surrey has a population of over 400,000 people. Down below are the pros and cons of working for DoorDash:
Pros:
1. Flexible work hours
2. Flexible work locations 
3. You basically don't have a boss, you are your own boss.
4. Weekly payments.
Cons:
1. Very low compensation. For the most part, the wage is lower than minimum wage.
2. A lot of down time. For the most part you are gonna wait between 10 to 25 minutes to get a dash. 
3. Lots of long distant deliveries. The app doesn't care where you are and how far a delivery is. Although after each delivery you let the app know if you are satisfied with the distance you've driven to deliver an order or not, but still you are gonna get a lot of very long distant deliveries. 
4. Don't even imagine working at DoorDash can pay your bills. At least half of your income goes to gas money and car maintenance. 
5. I did 140 deliveries and I never got any tip from a customer, except for 1 time that a customer tipped me 2 dollars. I am not sure if this is how people are in Surrey or it is the same everywhere else. 

Overall, I wouldn't recommend working at DoorDash for a long time, don't treat it as a full time job. If you are out of pocket money for the day, then DoorDash would be a good option.

When paying the courier, DD uses customers’ tips to save money. Based on distance and other things, DD sets an amount to pay to dasher, then, if there is any tip, DD only pays the difference; the tip is not added to the initial amount. So, if a customer tips, DD pays less and the final amount is about the same. The effect is the same as stealing the tip. Although, as they say, ‘the dasher gets all the tip’, there is no benefit for the dasher; only the distribution of the provenance of money changed, not the amount. Tipping online allows them to spend less and the tip goes to their profit; better not to tip and let them pay; or, if customers want to tip the dasher, should do it directly, with cash. 
The way they pay can be seen in the dasher app: in Earnings, touch a week, then touch a dash. 
They should be asked to refund the tips to customers. For the last 2 years. Used to pay reasonably, but turned greedy in 2017 and switched to this method. It was announced as great news and came with a video showing satisfied, delighted and smiling dashers. After that “improvement”, my driver dasher earnings went down to around 2/3 of before.

1. DoorDash sent you far away, 20 km, then no more task, you have to drive back, close to the restaurant, so can receive another task at cheaper rate.
2. received task, restaurant can't do the order at that time, the task was cancelled and no pay. And, this was recorded as not completed, resulting acceptance rate lower than 80%，so doordash no willing to pay extra $2 per delivery as promised.
3. Received a task, rate $8.××，while 100 meters arriving, the task was cancelled because"no activity", which is not true, then received the same task, this time because I was close the restaurant,(in front of the door) , the rate was $6.xx.
4. Red card doesn't work in restaurant, called support, no agent available. Had to leave, no pay. 
5. Store closed, the help said cancel the task, if cancel no pay, they just want to fool driver to save penny for doordash, so cheap! One time I was there already, I told the store was closed. not cancelled thing. Then git half pay. 
A company tried so many mean ways paying less to the employee, can't survive longer. 
I decided quit. Too mean, too cheap.

What is the best part of working at the company?
A very LITTLE amount of extra cash 

What is the most stressful part about working at the company?
The market is saturated with drivers so it’s hard to even get any shifts. The tips are terrible most of the time and there is so much wear and tear and gas in your vehicle it’s not like you even make much money. Most of what you make goes back into your gas tank 

What is the work environment and culture like at the company?
When you first sign up they give you tons of orders and priority shift picking. After it’s literally impossible to book a slot to do any deliveries. With the new shop and pay it’s even more time consuming to do all the shopping and delivery and little to NO tips in this market anyway

What is a typical day like for you at the company?
Sit and wait for orders, get an offer accept, drive around forever to find parking walk blocks to the place to get the order and drive to drop at customers location. Start all over again.

Nice place to work,,however mileage should be included.Dashing out of the city brings u more tips.It does get a bit annoying when u have to keep starting your car off n on picking up n dropping off orders,especially when I have the heat or air on!Customers are often complaining when u don’t get there fast enough with the food,when most times it’s the restaurants taking long.They are in charge of the food,so we have no control of how it was prepared.Customers have food delivered to the wrong address they have provided DoorDash.Sometimes the order u were assigned to gets picked by someone else somehow,and u only get half the pay n time waisted.The most difficult customers are the ones who don’t tip!Your rating goes down when u decline orders.Your completion rating goes down of the store is closed.The gps gets u lost sometimes!Overall,it on ur own time,and u get paid after every shift!!

After doing this for about two months I have come to the conclusion that it is not worth your time. Sure you can pick your own schedule but that doesn't mean when you sign in your going to get orders. The rating system is totally unfair. One or two bad ratings can put you below the elibility for higher paying orders and then you really see the money drop. In average I am making about $11/hr CAD. Which is below minimum wage in my area, not to mention the gas and extra wear and tear on your car that you get 0 compensation for. The support team is absolutely useless and doesn't even properly communicate In the language you are speaking in. I've spoke to more than 10 different support agents and neither of them ever understand my point and usually end up referring some type of help that is not related to my issue. 

In conclusion do not waste your time on this service. Go work for uber eats or skip the dishes. You make almost 3x the amount of money on any given day and the rating system is fair.



ChatGPT
Working at DoorDash has been a mixed experience. On the positive side, the flexibility of choosing your own schedule is a major advantage. It allows you to work whenever it suits you, making it a suitable option for individuals with other commitments or those seeking a side gig. Additionally, the app is user-friendly, making it easy to accept and complete orders.

However, there are downsides to consider. First and foremost, the pay can be unpredictable and inconsistent. DoorDash utilizes a variable pay structure, which means earnings can fluctuate greatly depending on factors like order volume and tips. This lack of stability can be frustrating and make it difficult to rely on as a primary source of income.

Moreover, the nature of the job can be physically demanding. Constantly driving and delivering orders can take a toll on your body, especially during peak hours. Additionally, customer interactions, though generally pleasant, can occasionally be challenging or frustrating.



Top Job Titles	Average salary
Shift leader 4 salaries reported	$24.93 per hour
Warehouse associate 22 salaries reported	$17.82 per hour
Site manager 3 salaries reported	$83,333 per year
Software engineer 3 salaries reported	$155,000 per year
Team member 3 salaries reported	$18.00 per hour

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