disability support worker

support practitioner

program supervisor

monitor

community resource specialist

Edmonton Integrated Services

In all honesty, this is a disappointing agency to work for. I'm urging to move on to something new very soon. It is better than other agencies I've worked for in this field, but from what I've gone through, there is a lot of Turnover. Been Here almost a year and a half. I've gone through three supervisors already. One who got fired when I went on holidays. There is a lot one doesn't know about. None of the supervisors really check in on you in terms of how you're doing. Rather bringing up that staff meetings are important sitting around people who barely know you or who probably resign. So opening up and being vulnerable is the last thing on the mind of staff. 

The work is unpredictable at times too to the point of frustration. It is really falling apart. Staff can only do so much for individuals but we can't change everything. It is hard not to take it personally because you don't have support from Higher-ups in the agency. You also face resistance and tons of bureaucracy with concerns and stuff. The pay also isn't reflected well in the work that we do. I agree with the one about the stress of it. Your days are also uncertain so if you like structure as I do, this isn't the job for you. I like having variety in my days, but not to the point where theres uncertainty a lot. Because clients have their lives to, you don't know what your day with them will look like. You catch them at their best and worst moments which is a hard part of the job because there are days it can drain you mentally and emotionally. The joy is trying to help them with areas of their life no one else can and connecting with them, but it is falling apart fast.

I worked with Edmonton Integrated Services (EIS) agency for sometime as a Home Operator on and off for about 8 years. My complaint about this agency is about their lack of professionalism and disregard for the clients they provide a service for as well as per their lack of support to me as a Home Operator. 

They misplaced confidential documents such as criminal checks,, do not keep track of when a person completes their training and they they do not advocate or support their client with the most respect or sensitivity their vulnerable situation requires. 

When serious issues arise, they do not address it, instead their solution is to move clients from one home to the next with no regards for the clients voice or choice.  

EIS serves a very vulnerable sector  who does not have a loud voice and depends on others to speak louder for them. I advocated for my client in my home who is a wonderful person and who deserves an agency who cares for her, her needs, wants, wishes and looks after her best interest. Instead the day I was terminated, the agency’s way of dealing with her needs is to say to her guardians they need to decide to go with another agency or stay with them. This is a terrible strategy to put pressure.

I’m currently working with EIS and my experience so far has been overwhelmingly positive. From the very beginning, I was welcomed with warmth and made to feel like a valued member of the team. The environment here is genuinely positive, inclusive, and uplifting.  What I appreciate most is the level of independence I’m given to apply my skills, share ideas, and take initiative. At the same time, I’ve had access to consistent guidance and support from leadership, which has helped me grow with confidence. It's clear that the agency values creativity, learning, and collaboration.  It’s refreshing to be part of a workplace that not only encourages innovation but also backs it up with a strong, supportive culture. I’m proud to be part of this team and excited about the path ahead.

This company claims to provide a caring environment for the people they serve. This is VERY FAR FROM THE TRUTH. EIS is not collaborative and do not take the client's wishes or opinions into decisions that directly impact the individual. They do not have programs to help the clients grow and learn or even socialize. 
I worked there for far too many years until I couldn't any longer.  Morally speaking I wish I'd left within the first few years. 
EIS' bottom line is how much money they pull in from the inividual's contract. 
if you are considering working for this company save yourself a lot of stress and don't bother.
Most importantly if you have a loved one that you are considering placing  with this company don't! run the other way!!


My hourly wage was just $13.00 an hour. Group benefits, but they didn't 'kick in' as I had left the position before the six month period, which was when they wouldn't have started.

My co-workers were fine to work with, although one of them I found to be a little snotty in her demeanor.

The hardest part of my job was trying to understand people whose first language was NOT English.

The most enjoyable part of my job was when I acted as the 'Human Resources' person when walk-ins or people would call and inquire about job positions (Home Support Worker).

Work is emotionally demanding yet mentally challenging also. Learn a lot about time management, teamwork, clerical executive duties,  safety, communication and effective care of clients. Management is easily reachable and approachable and co-workers are understanding, helpful, and collaborate in team to deliver efficient care services. The hardest part of the job is physically and emotionally demanding. The enjoyable part of then job is the team work, communication level between staffs and management and social events that bring staff together and share in fund is fulfilling and entertaining

I like to keep busy and can work well under pressure.I like to accomplish one good dead everyday.I am very professional and love what I do.The clients are my first priority.Their health,safety and over all well being . To watch them succeed is so vey humbling. Former clients have taught me so much it has changed my life , for the better....Hardest part of the job is lack of funding and staff.Most enjoyable part of the job , seeing a smile on clients face .

Working at EIS has been an incredibly rewarding experience. The organization is deeply committed to making a tangible difference in the lives of individuals within our community. I take immense pride in being part of a team that is dedicated to such meaningful work.

While the job is challenging, the supportive and collaborative environment makes all the difference. EIS offers opportunities for personal and professional development, including training programs and resources to ensure staff are well-equipped to handle the demands of our roles.

I've been with EIS for almost 10 years, and it's truly been an amazing journey. The people here are caring, passionate, and deeply committed to providing quality services to the individuals we support.

The work environment is warm, welcoming, and supportive—I've always felt valued and encouraged. I've had incredible mentors and leaders who have helped me grow both professionally and personally.

If you're looking for a workplace where you can make a real difference and be part of a positive, dedicated team, EIS is the place to be.

Horrible place to work as a front line staff. Management looks out for themselves. Job expectations are unrealistic for employees they know they can count on and they purposely grade employee evaluations low so as not to offer raises. Management does not care to know you outside of a business relationship. Employee performance often does not matter for some as long as shifts are covered. I felt extremely appalled  seeing clients forced to live in the environments provided.

Top Job Titles	Average salary
Disability support worker 5 salaries reported	$19.48 per hour
Support practitioner 5 salaries reported	$23.02 per hour
Program supervisor 1 salary reported	$55,494 per year
Monitor 7 salaries reported	$49,078 per year
Community resource specialist 3 salaries reported	$47,754 per year

Working at Edmonton Integrated Services: company overview and reviews

Edmonton Integrated Services

Edmonton Integrated Services ratings

Popular jobs at Edmonton Integrated Services

Salary satisfaction

Job seeker tools

Employer Tools

Browse

Stay Connected