police officer

enquêteur

director of labor relations

operator

human resources generalist

Edmonton Police Service

When people say that policing isn't a job or a career but a calling, I wholeheartedly agree. There is no career similar to it - perhaps the military. If you are not committed to putting others ahead of yourself, then look elsewhere.

The brother/sisterhood in policing is perhaps only rivaled by the military as you are literally placing your life in the hands of your squad mates. When you have a good leader and a good squad/section/unit mates, you will likely feel like you never want anything to change. And, as with any organization, a poor leader will want to make everyone else jump ship.

Within the EPS, you can have a very varied career and never have to change organizations. Your choices of careers range from super high energy to white collar management-type of work. You should never be able to say  that you are bored with your job. If so, that's your fault!

Some of the sights, sounds, smells and memories of work on the street can leave emotional scars so be prepared for that. Conversely, the street is, in my opinion, where you can serve the greatest good and have the largest impact on the citizens of Edmonton. You will undoubtedly literally save someones life if you work the street for even a handful of years.

As a family person, the hardest part of the job on your family is also  the best part of the job - shift work. Yes, you will miss the occasional birthday or piano recital, but you will also get to go on school field trips, have five days off in the middle of the week, etc so that you can have quality time with your family. Not very many Dads get to go on field trips but, with my schedule, I was able to be very involved with my kids at school and other aspects of their lives that other Dads couldn't unless they missed work or took vacation time.

Typical day was extremely busy with constant interruption which prevent employees to focus and adequately perform job duties. Employees concerns were never taken seriously which cause lot of tension among superiors and employees. Once voiced discomfort definitively felt change in management attitude toward employees. Mostly cold attitude.Those who voiced their concern are treated like black sheep leading to isolation. Some employee don't say anything because they are afraid of speaking up. Very bad culture but only in this department, employees from other departments looked very happy. Very unsupportive environment. The hardest part of the job is work load that is impossible to handle with lot of rules to remember. Job posting are not reflect at all the scope of the duties that are required to accomplish. While asked for job description from HR was told that there isn't one and new is in formulation stage. Even though all information are accessible externally, the employees feel they are entitled to babysitting which takes unnecessary time from reps to look for their answer instead of focusing on quality of other more important and sensitive part of the job. Time off like vacation are distributed based on seniority which new person have no opportunity to have any time off when wanted like summer even though it is a very small department of 8 -9 people. Very unreasonable interdepartmental rules with very old, old behaviour and rules that cause turnover in the department.

What is the best part of working at the company?
Good pay and allows for good work/life balance with 4 days off in a row 

What is the most stressful part about working at the company?
 Very political, favouritism is predominant, lack of experienced leadership, harassment in the workplace is overlooked. Not valued, equipment is damaged, not replaced. 

What is the work environment and culture like at the company?
Toxic and non rewarding outside of pay 

What is a typical day like for you at the company?
12hr shift with on hour lunch and a half hour break total. Staff talk poorly about upper management, process approx 80 or more emergency calls per shift. All sedentary, on computer work.

It's a very noble career, which can be very fulfilling.  However, with all the changes that have taken place over the last 5-10 years, there is a lot of dissatisfaction throughout the street ranks.  It's become more of a "armed social worker" type job.  It's hard to work in a service where the employer (Edmonton City Council) is blatantly anti-police..... I have friends and family who ask me, "why is the Edmonton City Council so blatantly anti-police.  It's a great career choice, I'm just not sure I would recommend EPS at this time.  It's way too political, with too many people in charge who haven't been involved in "real" police work for too long.

What is the best part of working at the company?
The people on the floor. The dynamic calls and the critical thinking needed.

What is the most stressful part about working at the company?
Very psychologically stressful calls. High volumes and little recognition unless provided in a “coaching” review with constructive feedback.

Middle management poorly trained in people management.

What is the work environment and culture like at the company?
Fast paced and as of the last year, has become a revolving door of staff and a toxic environment.

What is a typical day like for you at the company?
12 hours, extremely busy, high stress.

 initiative has achieved a stable foundation but shows limited potential for significant growth in its current form. While the existing operations are efficient, the project appears to have saturated its primary market, with little scope for expansion. Challenges such as a lack of diversification, limited innovation, and constrained geographical reach are evident. Additionally, the absence of significant differentiation from competitors restricts its appeal to new audiences.

Opportunities to grow are hindered by external factors like market competition and internal limitations in strategy or resources.



A warehouse job with a lot of data entry and customer service.  Attention to detail is very important because you are dealing with evidence for court and the various systems that are in place to keep things working efficiently. The job is pretty stress-free if you can manage to not make mistakes which is easy enough once you get the hang of things. For an entry level job, the work/life balance is pretty good as there is not anything for the typical worker to do once they leave, and if you are asked to stay late, you are always compensated.

The people I work with are a great group. We are very productive but at the same time we all have fun. The company puts on group events or competitions : eg, Stanley Cup , World Soccer Play offs, where we have pot luck lunches on the teams that are playing. Each group will make a food from that country / province/state. The supervisors door is always open and they don't hesitate to stop and listen. The supervisors will even go around to each and everyone and take the time to say "Good morning."

If you are ok to work for a 100 years in the same role, with below reasonable pay but with a chance to have a pension, then definitely work for the EPS. Here we are talking about a civilian position. Officers are a whole new story. 
Management sits in their roles forever, turning a blind eye on all laziness and profanity. I saw a few people just go on stress leave, just because they could. - By the way, also another choice to drag your miserable existence there. 

I had a day where we got shipped wrong item from China, and I shipped to customer without checking what was inside. After customer call back and told us about the product, I got in trouble but that was the first time I did so all our management and co-workers got together and solve the problems. The hardest part of my job is sometimes when things get busy and you u don't have extra hand and the enjoyable part of work is when your days are over.

Top Job Titles	Average salary
Police officer 5 salaries reported	$90,256 per year
Enquêteur 1 salary reported	$135,822 per year
Director of labor relations 2 salaries reported	$150,000 per year
Operator 1 salary reported	$26.28 per hour
Human resources generalist 1 salary reported	$95,000 per year

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