title officer

software engineer

underwriter

customer service representative

it technician

Worked for this company for over 10 years; company has a high-rate of turn-over of employees.  Favoritism from management for their family and friends,with no relevant education required--who you know counts!  Unqualified management, just because you worked at bank or a law office does not make you management material.  Not everyone has the opportunity with this company for growth both personal and professional. 

FCT seems have driven many employees to sickness and depression. All the negative comments I have read about FCT,, First Canadian title,  or whatever name they are going by, are true!  They did the same to me as with many others apparently, they called me for a meeting and let me go, no reason given. They can hire the students that were trained by the qualified people to do the work cheaper!! They treated people horribly! FCT could care less Who's life they ruin.  I agree with Finance's review " The environment at FCT is toxic. Due to the overwhelming negativity of leadership and employees and unreasonable work volume requirements, this company can take a person with a naturally positive disposition and turn him/her into an unhappy and over-stressed insomniac. The leadership team is so concerned with revenue that they have completely forgotten about the value positive customer experience. The attitude is - get it done fast and cheap, who cares about the building a solid product. The actions of decision-makers do not even closing align with the words. On countless occasions, promises were made to address issues and concerns, and then after that initial conversation absolutely nothing was done" Poor management, Negative environment, poor wages.

I also agree with no security's review " DO NOT sign on to work with FCT. Your information is not safe. Employees can have their personal cell phones at their desk, with Bankruptcy creditor's packages open in front of them. No cameras monitor what goes in or leaves. Paper can be taken out of the secured area with no effort to hide it" 

it is true that every employee had to produce two Kaizens (an idea to improve the company by saving or making money for FCT) minimum per year.  You make them thousands and you get a nice unhealthy treat while you are chained to a desks for hours at time.  I would not recommend this place to do business or work for.  If you liked to be overworked, underpaid and unappreciated this is the place for you!

An absolutely terrible place to work, I highly recommend no one works for this poor excuse for a company.  First of all this firm has terrible management at the top and it is reflected throughout the entire organization. I was told several times during my training to quote, “Cover my a@#”. There was no camaraderie or team spirit, it was about looking after yourself and shifting blame to other people. 

Management was disingenuous and fake, text book fake smiles to your face and talk behind your back. The training was severely lacking, and my supervisor did a great job of bullying me and making me feel so uncomfortable that I wasn’t able to talk to her or ask her questions and advice on how to perform my job. I latter on found out that she only had a high school education and her contract was over in 2 month’s so she purposely did her best to sabotage me by going out of her way to be mean to me and nice to everyone else. When I brought this up to my manager the issue was sweep under the rug and she took her side. Not a surprise since politics is the norm and it’s all about being as selfish as possible and stab your fellow co-workers in the back when you get a chance.

We were asked to do write up’s called “kaizen” on how the company could improve. We were expected to do at least one report. As a new hire I had done 5, and none of my fellow new hires had done one. So basically my contract ended because I was ambitious, hungry, welling to learn and a good team player. I didn’t fit the selfish, pompous employee they are grooming at FCT. By far the worst company I have had the misfortune of working for and the most unprofessional company. There is a reason why a lot of lawyers refuse to use them for title insurance.

In the beginning, I would have eagerly said that this company was fantastic, healthy, and full of opportunity.  Years later, after change of ownership and leadership, I can't even see a glimmer of the great organization it once was.  The environment at FCT is toxic.  Due to the overwhelming negativity of leadership and employees and unreasonable work volume requirements, this company can take a person with a naturally positive disposition and turn him/her into an unhappy and over-stressed insomniac.  The leadership team is so concerned with revenue that they have completely forgotten about the value positive customer experience.  The attitude is - get it done fast and cheap, who cares about the building a solid product.  The actions of decision-makers do not even closing align with the words.  On countless occasions, promises were made to address issues and concerns, and then after that initial conversation absolutely nothing was done.  

A typical day starts with you knowing that your day is going to be awful.  Throughout the day you can anticipate battling fires, witnessing finger-pointing, seeing people break-down for one of many reasons, among many other colourful things.  Employee turnover is higher than normal, which comes as no surprise.

Since I have moved on, I have learned that what is happening at FCT is not normal.  The leadership tries to convince you that how they do things is normal, but trust me, it's not.  For as appalling as it all was, I was lucky to have met a select few that are truly great people.  

I hope that things will change for FCT, but if the people driving and navigating the figurative school bus are left to their own devices, I sincerely believe that the future is bleak.

I worked in a mostly part-time job at FCT for 5 years. In that time, I became the expert in my position simply because nobody had ever worked in that job as long as I had. However, I was rarely trusted to make a decision on my own, if ever I was, despite my experience and my excessive education. I watched the same mistakes being made by successive bosses simply because management was always convinced they had to know more than us. But that wasn't the aggravating thing really. The most frustrating thing about working at FCT was that there was a lot of lip-service to various business culture improvement strategies, most of which were innovative in about 1988. But the actions of management - both senior and middle - suggested that they only wanted to talk about change. The best example I can think of at this remove is that management wanted us to innovate from the ground up - vaguely following the Kaizen approach - and we were told that we should be responsible for this innovation. How were we to be innovative? Well, there was a Kaizen quota. I kid you not. The idea was that every employee had to produce two Kaizens minimum per year. Nobody seemed to think that the idea of putting a quota on something does not yet exist was a little out there. And related to that, there was a management veto on such ideas. The former practice resulted in ticky-tack innovations such as moving office furniture around to improve "efficiency" and the latter resulted in most actual innovations getting vetoed. And that is just the tip of the iceberg.

FCT is a typical mid-sized company. Tries to do fun activities and events for its employees which some people appreciate, but I do not. At the end of the day it's all about the job and your career and for these things it is bad. Very little room for advancement, outside of typical office politics and "who you know",  and not your on-the-job-performance. Ingenuity and entrepreneurial spirit is not rewarded. I had stellar performance reviews throughout, and was stifled at every opportunity to advance.

FCT pretends to have career development plans, and that they are serious about this, but when it comes time to "put up or shut up", external hires are favoured.

Middle management is ok and typically mean well, but Senior Management is completely clueless when it comes to business. They're mostly ex-lawyers that are lucky to have gotten into title insurance when they did. 

Work/life balance is ok but it depends on your Manager as there are no "hard" policies regarding this. Salary/benefits is reasonably competitive but not top-tier.

If you're good with going in and putting your 9-to-5 you might be ok there. But to expect anything else ... you'd prob be disappointed.

FCT is a place filled with versatile professionals for all areas of corporate success (Sales, Marketing, HR, etc.) and the customer servicing and claims departments which are the "meat and potatoes" processing title insurance orders for legal professionals are all generally from a real estate and/or legal background. 
The environment is friendly and open concept without any offices just cubicles so there is no "us" and "them" feeling between employees and management.
There is a lovely on-site grill and cafeteria and a spacious outdoor patio and indoor dining area.
Employees receive many perks and benefits and are trained to become unique thinkers and to feel empowered in their daily tasks and handling of their jobs.
There is a full gym and change rooms on-site as well as a staff lounge with fooze ball.

Worked with the banks to search titles on homes for a second mortgage . Entered all the clients information in data base. Searched for liens or debts that customers may have had against them. 
I learned several things on mortgages and customer service. 
the management was wonderfull at First Canadian Title and enjoyable to work with. 
I enjoyed working with my co workers it was a great team together, I still have contact with several of them. 
the hardest part of the job was when there were several people with the same name who was applying for the second loan and I had to be sure and search very had to be accurate with who was the correct person. 
the most enjoyable part of this job was working with people at the banks . it was very enjoyable when I did not find any liens ect on the person applying for the loan and knew they would have a happy day when the loan was approved. I enjoyed my team as everyone was very friendly and helpful to one another.

First Canadian Title pushes to obtain Best Employers to work for - but they keep falling short.
Perhaps it is due to ZERO job security. I watched 4 people get called into the meeting room, who had been with the company for years, who were good and hard workers, get told to pack up their desks and be gone by lunch. When asked, why? The answer was, "Business Decisions."
Since then, (less than 6 months), I have watched 12 employees get the same sentence. Temporary employees, permanent employees ....it doesn't matter. One day you have a job, the next you don't. 

But yet, they keep temporary employees working there, one who takes more than 2 hours of 'breaks' in a day. And they fire the people with highest numbers on the team.

DO NOT sign on to work with FCT. Your information is not safe. Employees can have their personal cell phones at their desk, with Bankruptcy creditor's packages open in front of them. No cameras monitor what goes in or leaves. Paper can be taken out of the secured area with no effort to hide it.

Working at FCT feels like a dream at the beginning; great co-workers, impromptu lunches and the benefits  are amazing. 
However, once the real estate market takes a turn everything goes downhill. They stop providing overtime so you can't meet quota without working through your breaks, management becomes irate and are lecturing employees for minor infractions.
The "We Care" attitude is correct but only towards revenues, they have no issues with firing qualified employees over less productive individuals so long as they remain in the black.
Taking time off work is seen as negative. Making up hours after having doctor's appointments is seen just as negatively as not showing up. 
Bottom line is if you want to work for a company who smiles at you while shoving a knife through your back this is the place for you!

	Accurately maintained and produced monthly reports for management.  Assisted subordinates and supervisors in identifying and resolving problems 
	Tactfully resolved customer concerns regarding billing and service maintaining confidentiality as a priority
	Successfully developed statements and invoicing utilizing crystal reports which increased accounting efficiency, accurate invoicing and reduced DOS
	Strong interpersonal skills, resulting in excellent relations with clients, co-workers and management 
	Supervised, trained and co-ordinated activities of workers, implemented procedures to increase office efficiency
	Accurately processed and recorded daily deposits
	Assigned duties and examined work for accuracy, neatness and conformance to company policies and procedures

Top Job Titles	Average salary
Title officer 3 salaries reported	$48,333 per year
Software engineer 1 salary reported	$76,000 per year
Underwriter 4 salaries reported	$83,250 per year
Customer service representative 1 salary reported	$53,396 per year
It technician 3 salaries reported	$60.00 per hour

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