responsable de magasin

sales associate

store manager

chef de rayon

assistant store manager

Kiokii and … Inc.

Before I write my experience in detail, I want to focus on the positives. I greatly appreciated the educational aspects of this role and loved helping customers build routines and understand skincare ingredients. The product knowledge training was one of the strongest aspects of the job, and it gave me confidence in assisting customers.  I already accepted this role with some existing skincare knowledge, but the product knowledge training introduced me to new information and broadened my understanding. Several coworkers and managers were supportive during stressful periods, and I'm grateful for that experience.


While I genuinely enjoyed the work itself, the logistical challenges ultimately outweighed the positives. Despite being hired into a full-time role, my hours were typically around 24-32 hours per week, making my income less predictable than expected. Communication around attendance, scheduling, and payroll could also have been more transparent. Scheduling could also be confusing at times, as employees were expected to reference both ADP and a separate schedule spreadsheet. In practice, the spreadsheet schedule was generally treated as the more reliable source, which occasionally caused unnecessary confusion about which schedule to follow. I also experienced payroll edits that were not discussed with me beforehand, and I would have appreciated clearer communication whenever timesheets were altered. In addition, operational policies periodically changed during my employment. While change is expected in retail, clearer communication around policy updates would have made expectations easier to understand and apply consistently. When I was placed on medical restrictions, I found that there was limited communication on what constituted modified or light duties during closing procedures. 

The benefits package for non-management employees was also limited, primarily consisting of a discounted gym membership rate, a monthly store credit, and the employee discount. Accessing the employee discount was also inconvenient, as it typically needed to be authorized by a senior manager. If one wasn't available, purchases often needed to be delayed. One employment perk was the monthly store credit; however, eligibility was contingent on perfect attendance. In my experience, taking any leave without making up the missed hours resulted in ineligibility for that month's credit. 


Overall, I learned a lot from this role and remain grateful for the training, customer interactions, and the coworkers who supported me throughout my employment. However, I encourage prospective employees to ask detailed questions about expected weekly hours, credit eligibility, attendance policies, and what "full-time" means before accepting an offer.

It was honestly one of the most disheartening jobs I've ever had. If you're thinking about joining this company, I strongly urge you to take a step back and think twice.

First off, let's talk about management. It was a bit of a mess, to say the least. Communication was seriously lacking, and it often felt like we were left in the dark about expectations and goals. Important information was sporadic, causing confusion and making it hard to get things done efficiently. And here's the kicker: late payments. It happened way too often, leaving us in financial stress and wondering when our hard-earned money would finally hit our bank accounts.

The company culture was a major downer. There was a distinct lack of appreciation for hard work and dedication. We were constantly overloaded with work, given unrealistic deadlines, and constantly felt the pressure to perform. Instead of supporting us, it seemed like management enjoyed nitpicking and pointing out our mistakes.

And let's not forget about the compensation and benefits. They were seriously lacking. Salaries were below par compared to what we had to do, and there was no real opportunity for growth or advancement. Despite promises of career development and better employees benefits, they often hired from the outside instead of recognizing the talent right in front of them. It was a major blow to employee morale.

To top it all off, work-life balance was practically nonexistent. We were expected to put in long hours, even on weekends and holidays. It was tough to find any downtime, and it seriously took a toll on our well-being. No one wants to live for work alone, right?

All in all, my time at Kiokii and... Inc. was incredibly disheartening. The lack of effective management, toxic company culture, inadequate compensation, and poor work-life balance made it a downright unpleasant place to work. I strongly suggest looking elsewhere for a job that values its employees and creates a positive work environment. Kiokii and... Inc. falls far short of being a company you'd want to work for.

"Kiokii is such a good place to work" is a sentiment echoed by employees who have found a unique and fulfilling professional home in this organization. There are several key factors that contribute to Kiokii's reputation as an exceptional workplace.

First and foremost, Kiokii places a strong emphasis on employee well-being and satisfaction. The company understands that happy and motivated employees are more productive, so they invest in creating a positive work environment. This includes providing competitive compensation, excellent benefits, and opportunities for career growth and development.

Kiokii also fosters a culture of collaboration and innovation. Employees are encouraged to share their ideas and contribute to the company's success. This culture of openness and teamwork not only leads to better solutions but also strengthens the sense of belonging and camaraderie among team members.

Furthermore, Kiokii values work-life balance and understands the importance of maintaining a healthy equilibrium between professional and personal life. They offer flexible work arrangements and promote a culture of trust, allowing employees to manage their responsibilities effectively.

In addition to these tangible benefits, Kiokii stands out as a good place to work due to its commitment to diversity, equity, and inclusion. The company actively promotes a diverse workforce and creates an inclusive atmosphere where every employee feels valued and respected.

The leadership at Kiokii is also known for its transparency and communication. Regular updates and clear objectives keep employees informed and aligned with the company's vision and goals.

Overall, Kiokii's reputation as a great workplace is a testament to its dedication to employee well-being, innovation, diversity, and transparent communication. It's a place where individuals can thrive both professionally and personally, making it an attractive destination for top talent.

The new store is currently suffering under extremely poor management and falling apart due to shockingly poor leadership. The store manager lacks even the most fundamental skills required to run a team — no communication ability, no knowledge of the products or operations, and no willingness to contribute to daily tasks. Instead of supporting the team, the manager hides in the back and watches people through security cameras. Micromanagement has replaced collaboration, and fear has replaced trust. Feedback is rarely constructive — often abrupt, unclear, and delivered in a condescending tone.

There is no sense of direction, support, or consistency. Morale has dropped significantly, and several capable workers are considering leaving or actively job hunting due to the toxic environment and unfairness in scheduling.

Scheduling is handled arbitrarily, based on favoritism instead of performance or fairness. There is zero accountability or leadership — just control for the sake of control.

Advice to Upper Management:
Start taking leadership seriously. Hire leaders who actually understand leadership. Watching people work through cameras isn’t the same as managing them. Unless serious leadership changes are made, turnover will only increase along with employee disengagement and operational decline. 


This store only looks good if you visit as a customer. Actually, I take that back. Even as a customer I don't think this store has much to offer unless you don't care about customer service at all. I applied to work here because I thought the store was very cute but that is only the outer layer. Once I started working here I have realized the mistake I have made. I have worked in other small businesses before (which this store claims to be) but none of it was as mentally taxing as this store is. Management is super horrible and they don't even care about you unless you look a certain way or stuck up to them. Who even wants to work in an environment like this? Furthermore, the pay is very questionable. I have never heard of any business paying their employee one week after the month has started. Do they think people that work there are there to just have fun? Are they that ignorant to understand that paying people on time is important? Not only that, if they miscalculate your pay they expect you to wait another month to get your hard earned deserved money. I am honestly surprised nobody has reported them before for this kind of mistreatment. I saw people leaving good reviews and I am seriously wondering if they have Stockholm Syndrome or they were paid to write those since they look more like a commercial essays on how good the company is more than their own opinion.

I was honestly so excited to work at Kiokii because I love skincare and thought it would be a great place to learn and grow. But after starting, I was really let down.

Top management didn’t seem to know how to manage at all — they came across as really inexperienced and unorganized. There was barely any proper training, and a lot of the time we had to figure things out ourselves. Luckily, some of the other staff and managers were kind and helpful, but it still felt like we were being set up to struggle.

Even when we weren’t fully trained, we were still expected to help customers right away. It was stressful being told to just focus on customers when we didn’t have enough knowledge yet. And on top of that, it always felt like we were being watched and judged constantly, which made the work environment even more uncomfortable.

It honestly felt like the company cared more about how the store looked to customers than actually making sure the staff knew what they were doing. The whole experience was exhausting and disappointing. I thought this would be a fun and positive job, but it just left me feeling anxious and drained.

After working for a while, It became really tiring and stressful. I thought I’d enjoy working here, but it just made me feel anxious and disappointed.

Hard work, long hours, high turn over rate, little support from management. No pay raises. New manager came in two months ago, there are announcements on what they expect, instead you will hear what they say about you behind your back from other people. Most managers will be leak your personal problems to other employees. 

They also have been cutting all store hours since the beginning of summer so instead of 12-15 people working on the weekend they cut it down to 6-8 people. 
Meaning there are essentially 
2 managements (opener and closer)
2-3 stock people 
1 sales opener
1-2 mid shift sales
3 people closing (management one stock and one sales)
They want us to help more customers and reduce loss prevention but there aren't even enough of us on the floor to watch every area lol. 

If you want to work I would highly suggest you apply to be stock instead of sales
a regular sales associate has wayyyy more things to worry about than stock. 

Oh and! if youre sales dont be too good at cash or you will only be put on cash for all your shifts!
 I signed up to sell skincare not to be a cashier!

Note to management:
Make all expectations clear
- sick day policy
- attendance expectations
- roles descriptions 
etc


My experience at this company was extremely disappointing. The management is unprofessional, disorganized, and focused solely on their own interests. There’s a clear lack of diversity in the workforce, as the company seems to prioritize hiring from a specific group, which created an exclusionary and toxic environment. Non-Chinese employees were often mistreated and overlooked.
The leadership had no understanding of proper management or employee development. They were only interested in results, and once they got what they wanted from you, they discarded you without hesitation, often replacing you with someone from their own circle, regardless of qualifications.
The newly hired accounting manager was a prime example of this failure—completely unqualified and unable to manage basic financial tasks. The overall management structure is weak, and the company lacks any long-term vision for its staff. It’s clear they’re more focused on exploiting workers than on creating a healthy work culture or providing fair opportunities.
I would strongly advise anyone to stay away from this company. The toxic atmosphere and lack of leadership make it a poor choice for anyone looking for a respectful, inclusive, and professional work environment.

Working at this company was one of the worst experiences I’ve had. Management has zero respect for work-life balance—they expect you to be available 24/7, even on your days off, for minimum wage.

Payroll is a disaster. They frequently issue incorrect payslips, and the company only pays monthly, which is highly unusual for retail. Promised bonuses and benefits? Don’t count on them—you’ll never actually receive what they claim to offer.

There is no proper sales training. You’re left to figure everything out on your own. The entire management structure is a mess, and they use a poorly designed system that constantly causes issues at checkout. Barcodes don’t scan properly, inventory is inaccurate, and not all employees can read Chinese, yet they rely on a system that isn’t user-friendly for everyone.

Additionally, favoritism is a major issue. Certain employees receive preferential treatment based on race, while others are micromanaged and even spied on. The workplace culture is toxic, disorganized, and completely unprofessional.

If I could give zero stars, I would. Do yourself a favor and look elsewhere—this job is not worth your time or effort. RUN!

I would not recommend working at this company due to several concerning aspects. Firstly, there is a consistent expectation of working overtime without receiving appropriate compensation for the extra hours. Additionally, the management team lacks professionalism, which negatively impacts the work environment. Another issue is the absence of a formal contract, leading to uncertainty and potential difficulties for employees.

Communication within the company is poor, causing misunderstandings and hindering productivity. Furthermore, rather than taking responsibility for their own failures, the management team tends to unfairly blame employees, creating a toxic atmosphere. Lastly, employees are often forced to undertake tasks that fall outside their designated responsibilities.

Considering these factors, it is advisable to seek employment elsewhere, as this workplace and its management team do not foster a positive and supportive environment.

Top Job Titles	Average salary
Responsable de magasin 11 salaries reported	$53,107 per year
Sales associate 12 salaries reported	$17.05 per hour
Store manager 5 salaries reported	$61,623 per year
Chef de rayon 5 salaries reported	$52,789 per year
Assistant store manager 5 salaries reported	$47,690 per year

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