customer experience coordinator

adjoint administratif

assistant

customer care specialist

évaluateur de l'expérience client

Kumon

I worked as an assistant at Kumon for roughly 6 months. I would mark the students' work as well as enter their grades onto the computer database. At the end of each shift, the center was cleaned and prepared for the next class.I enjoyed the work itself and getting to know the students each week, however I left due to poor management and unfair treatment of both the students and employees. 

All workers are required to work unpaid for 1 month upon being hired. I was told this was for training purposes and seeing if I was 'right for the job'. Many of my coworkers felt this rule was taking advantage of the teenagers that worked there, and during the six months I stayed  I saw about seven people come and go. While marking class work, students occasionally ask the assistants for help with math and reading. Numerous times when I was explaining something to a student, my boss would take the student away from me and scold them for asking too many questions. This was extremely frustrating as I was unable to finish answering the question and actually help the student. It happened constantly to me and my coworkers and I was told not to help a student for too long. After a few weeks, I noticed that many of the kids were afraid to ask for help and would wait until my boss was distracted to ask me a question. Both students and coworkers were humiliated if a mistake was made by having attention drawn to them.

The center is extremely understaffed. 200-250 students attend each shift (about 50 kids attend each 1-hour class over a 4-hour period) and there were 7 assistants in total. My coworkers and I often felt overwhelmed with the amount of students we had to deal with at once. By treating the coworkers unfairly, the students do not receive the attention they need to learn. Bathroom breaks were discouraged and we were constantly required to stay 15-20 minutes past the end of our shift to finish all of the work. This extra time went unpaid. 

I really enjoyed teaching the kids in the center. I feel that they deserve a much better quality of education and I did not want to continue to support the program.

The typical day was to come in and grade math and english homework for around 6 hours. I was able to choose the days of the week when I was available to work for these shifts. The flexibility was convenient as a student and the pay was a bit above minimum wage. However, what made me leave the job was the lack of quality training and poor management. Every coworker I talked to complained about the insufficient training they were given, so it was a widespread issue. This resulted in many problems and mistakes being made unknowingly by many staff members each shift. Additionally, with mistakes being made due to poor training, the manager would not hesitate to yell at or single out and embarrass anyone who made the smallest error. I recall an experience of being suddenly thrown into a completely new position that I had absolutely no training for and being expected to know everything right off the bat. It was extremely stressful and I never received any form of proper training even after holding the position for more than one month. I even requested to be trained but the information I was given did not cover everything I needed to know. Therefore, I essentially learned as I went, but if I made any small errors due to not being taught specific instructions, I would be yelled at in a condescending manner in the open learning environment. This kind of scolding happened to many other staff members and usually we would get blamed before we could even defend ourselves. Overall, besides this inappropriate treatment, I enjoyed the flexibility and the pay. However, the disorganized management, extreme lack of training, and poor treatment of employees eventually made the cons outweigh the pros of the job.

Kumon is a good starting job if you only want to work a very limited number of hours throughout the week: 3-6 hours.
This is because they are usually only open after school: 4pm - 7pm and only a few days in the week eg. Tuesdays and Thursdays.  On  Saturdays it is (11am-4pm).  However, if you are looking for a job where you can have plenty of hours this is not the place.

If you like to talk and socialize, this is also not the place.  The work environment is you go inside, and mark hundreds of assignments, while the students work on their assignments at the desk.  Occasionally, they can ask you for help.  If you are assigned to the younger children, you help them with their reading while marking assignments.  It is a generally quiet no-socializing environment.

A BIG PROBLEM with Kumon is when you do get the job, they tell you to come in for "training" so you can observe and do some practise.  They DO NOT tell you that it is unpaid which they should before you come in for 2 hours and find out after two weeks that you didn't get paid for it.  If you DO go in for training, go in for 30 minutes.  It is enough time for you to learn the ropes but also not enough time to feel bad for not getting paid.

The hardest part in the job is the straight focus for three hours - multi tasking grading papers and also helping the students assigned to you (1 - 2 ) with their reading.  You are expected to finish a big amount of work in a very short amount of time.  Sometimes I would forget to go to the washroom.

The most enjoyable is that you get to challenge yourself and if  you genuinely love children then you get to see them improve on their reading and writing skills throughout the time  you are there.

I started working at my local Kumon centre for almost 2 years now since high school, but now that I am in college I am looking for other job opportunities as I need more money to pay for my own bills and such.
Thus, my biggest issue working here is the lack of benefits and the very low, limited work hours. Each shift only ranges from 3-4 hours, and on top of that you are payed on a monthly basis. So if pay/benefits are your top priority, I wouldn't recommend working here. It is good, however, as a side-hustle or if you are starting off on a first job as a high school student. 
As a teaching/grading assistant, your responsibilities are simply marking students worksheets, keeping track of their scores and recording them, and occasionally helping around in the classroom. As long as you are confident in your math and reading abilities, helping out isn't too bad. You don't have to have the best math/reading skills, or previous Kumon student experience to help out, but it would definitely be an asset. 
Depending on your work style, the job is very routine-based, meaning it could get very tedious, repetitive, or even boring. However, the work environment is very fast paced as we receive a lot of students' work and are expected to mark them quickly, so time flies relatively fast. There isn't really any socializing or collaborating with co-workers, so if you are fine with dealing with mundane tasks and working independently then this job would be suitable for you.
I would also add that organization and having good attention to detail are key skills in this job. 


A typical day at work consisted of working with the students and ensuring that they were learning and understanding their school work effectively. I would clarify any doubts they had, and tested them when they finished their respected work. After testing them, I inputted their scores into the online database. 

I learned to pay extreme close to detail when working with the students and correcting their work. I also learned effective communication and organization skills which made my role as a teaching staff more effective in ensuring value was brought to the students. 

My management was very positive and friendly and created an environment where everyone was comfortable and productive. 

My coworkers were very friendly and easy to get a long with as we were all in similar stages of our careers. 

The most difficult part of the job was finding new ways to structure my teaching methods to ensure that the student gains the most amount of value from their time in class. Each student understands the content differently, so figuring out which way they would most easily understand the work and applying it was the most difficult task.

The most enjoyable part of the job was being able to work alongside like minded coworkers, and seeing the growth my students. Seeing the impact I brought on my students was surely a very enjoyable part of my job.

A typical day at Kumon Learning Centre consists of administrative tasks where I am responsible for entering data on the child's progress. I am also responsible for taking messages, scheduling placement tests, and keeping open communication with parents regarding their child's progress in the program. During class hours I am also responsible for assisting children between the ages of 3-17 in their math and reading worksheets. 

During my time at Kumon, I have refined by communication skills, as I have worked with very young children, and have developed a great ability to explain things. The management team and coworkers have been supportive and encouraging, while providing me with enough space to be an independent worker. 

The most difficult part about this job can be the patience that it requires to work with young children with short attention spans. However, through my time at Kumon I have developed various strategies to overcome this difficulty, and now have solutions on how to get different types of children to engage in their work so that they enjoy it and are successful. 

The most enjoyable part about this job is the reward of seeing children excited to be there as they learn to be sucessful at tasks they previously strugged at. 

A typical day at work consisted of my helping to get the centre ready for the day and closing up after every shift. I would help teach Junior students with their alphabets and counting. I was then moved to work with the children progressing from Junior Kumon up to their grade level and I would watch over them as they did their homework and help them if they needed help, although I was not allowed to help them a lot because they were supposed to learn on their own how to do it. I then would grade their papers and hand it back to them if they had mistakes so that they could re-do it until they reached the right answer. I also worked with the higher-level Kumon students, as high as grade 11, and I would also mark their work. Typically at the end of the day, I would also do data entry and assist with any questions clients might have about their children.

I learned a lot through this job as it was my first. I learned to gain communication skills talking to various different age groups ranging from junior kindergarten students to adults. I also learned how to work independently as my work required me to do all my tasks with little to no supervision. 

Management was good, although a bit strict, however it comes with the job I suppose. The co-workers there were super friendly and always there to help. 

My job was very enjoyable as the tasks given were quite easy and something I could handle so there was really no problem.

Kumon, a renowned center for academic enrichment, inspired me to reflect on my job with newfound perspective and appreciation. Like the carefully crafted Kumon worksheets, my job presents an opportunity for continuous growth and learning. Just as Kumon emphasizes building a solid foundation in math and reading, my job allows me to develop crucial skills and expertise in my field.

The Kumon approach to mastery through incremental progress mirrors my professional journey, where each small achievement contributes to overall proficiency. Just as Kumon students are encouraged to persevere through challenging exercises, my job teaches me to face obstacles with determination and resilience.

Kumon instills a sense of accomplishment and self-confidence in its students, and similarly, my job empowers me to take pride in my achievements and build upon them. The personalized guidance provided by Kumon instructors mirrors the mentorship and support I receive from my colleagues and superiors, fostering an environment conducive to success.

In conclusion, my job shares similarities with Kumon's educational philosophy, emphasizing continuous improvement, resilience, and personalized growth. The lessons I've learned from Kumon enrich my professional journey, helping me strive for excellence in my career.

The overall job was super tedious because all you did was mark worksheet after worksheet. It was super high pace at times and the management was very strict about mistakes although you were expected to work at a pace that led to mistakes. Upon being hired I was told that there was room for advancement, this is a complete lie unless you want to become an instructor at your own Kumon! I worked there for 3 years and and when I left my salary was the same as the brand new hires. It is a great job for people who are looking for only a few hours a week. Overall the management at my particular location was awful, and held grudges against small mistakes (I was no longer allowed to do do certain work after making a small, though they never attempted to help me fix my mistakes or talked to me about them). The only reason I stayed at this job for so long was because I love working with kids, it was my first job and I didn't realize how horrible the management was. It is also extremely difficult to make connections with your coworkers because there is no talking allowed during class time, so the only conversations you can have with them is the 5 minutes before and after class you are there.

Westbourne Kumon gave me a sense of second home. From the time I sign in at work to the end of my shift, I have always enjoyed working there and learning at least one new thing on a daily basis. 

On a regular work day, I walk in with a smile, confidence and eagerness to strive to work better than my previous shift and make a greater difference at my workplace. I start off with making a difference in my students'  life by teaching them Math and English, the two most important subjects in school. The students can be from Grade 1 to 12, depending on the shift. Once I am done teaching, I evaluate their work, record their daily process, note down important observations, perform parent-teacher interviews if necessary, supervise the class, and assign homework for next class. 

Every part of my job is very enthusiastic and allows me to apply my interpersonal qualities and leadership skills while gaining new corporate experience in the field. In addition, my job has helped me develop a successful character along with enhancing my knowledge and communication skills. It has also taught me great time management skills and organization skills that I can apply at any workplace.

Top Job Titles	Average salary
Customer experience coordinator 21 salaries reported	$24.74 per hour
Adjoint administratif 1 salary reported	$36.50 per hour
Assistant 6 salaries reported	$17.87 per hour
Customer care specialist 1 salary reported	$24.74 per hour
Évaluateur de l'expérience client 9 salaries reported	$24.74 per hour

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