account executive

outbound sales representative

partnership manager

ios developer

senior operations manager

Lightspeed

Daily operations at the company tend to be methodical and unhurried, largely because of the products' reliance on stability for users who depend on them for their operations. (This stability is a feature, it's not a bad thing.) Progress had been consistent until approximately two months ago.

In recent months, a system was implemented to monitor task completion times through a dashboard. (extracted from git and JIRA) However, the metrics are basic, focusing solely on commit counts as a measure of productivity. There is also a strong emphasis on incorporating agentic AI for development (where AI generates most code, with human review), which has led to subpar changes being approved. Some features generated this way are unmaintainable. Leadership is requiring maximum use of agentic AI, with little flexibility. Now, only proposals that integrate AI are being considered and resourced. Those in engineering roles who express balanced views on AI are not being heard. (While AI has valid applications, it is not a universal fix.)

The expected profile for engineers now centers on individuals skilled in reviewing and correcting AI-generated output, without originating code themselves. It remains unclear how this approach supports professional development, or even if someone with the skills to review code at a high level of comprehension but avoids all development even exists.

Discussions with managers brought up that they are also facing scrutiny on these metrics and are handling the majority of feedback from product and technology teams under significant pressure from higher-ups.

This situation has created uncertainty about potential staff reductions, as efforts to optimize operations appear to be intensifying. Several employees have departed. Although the work environment was previously positive, current conditions have prompted some to explore other opportunities. Attempts to address issues may encounter resistance, using data from the monitoring system to back you into a wall.

Lightspeed is a great first-job to have; lots of entry level positions in an office setting and not much background required. Lightspeed is where I learned how to use Salesforce, Microsoft Suite, Jira, Zendesk, and a host of other computer softwares that make my profile exponentially more valuable. An absolutely beautiful office in a fantastic location; fully stocked kitchen; free lunches and dinners for end-of-month. Growth at Lightspeed is very horizontal, making it relatively simple for you to move from one position/department to another. 

However, that all came at a cost. Heavy loads of responsibilities for which we are not adequately compensated; long and often unpredictable hours with no guarantee of breaks. Management was unprofessional, played favourites. These were all concerns that were brought up to upper management and HR, but little was resolved. Lightspeed definitely fosters a certain culture for its employees - especially in sales; anyone who doesn't identify with that luxurious lifestyle and profile will most certainly feel left out. As someone who worked in a customer-service position, I can also say we were given very little assistance on dealing with upset customers which was outrageous. Not much to do other than to apologize and remind them that they are bound to a contract.

If you're able to put up with a great deal of stress, pressure, and competitive targets, then the reward is phenomenal and this may just be the place for you. If not, I would strongly advise you to reconsider before applying. My recommendation is to look for jobs at Lightspeed that don't fall under the sales umbrella. The people are more inclusive, the managers are more compassionate and helpful, and you get all the perks listed above without the anxiety of sales and customer service.

If you are looking for a job where you can come in at 9am, leave at 5pm, take a 2 hour lunch, and spend half of the rest of your day on facebook... Lightspeed is NOT the right place for you.

However if you want to work at a job that is challenging, where you are encouraged to think outside the box, come up with new ideas, where managers are not afraid to call you out on mistakes, but at the same time cheer your accomplishments (seriously they will clap), then Lightspeed could be a great fit for you.

Management is amazing, especially if you can take constructive feedback.  The company is very data driven, so when things aren't going well, they are quick to brainstorm solutions. Once the ship is turned around (IE: numbers start going in the right direction), you can expect more clapping.

Go to market structure is simple enough.  Marketing drives leads, demand generation screens the leads (no cold calls) and passes to sales (again no cold calling), and sales closes the leads.

If you do your job well, you can get promoted fast at Lightspeed. The company is fast growing, so you see a lot of people get promoted in 5-6 months (not years).

Free coffee, free snacks (which I guess is pretty standard for most companies). Good vacation (3 weeks plus a shut down week over xmas). 

Depending on your role, there can be long night the last day of the month (like 9pm or 10pm), this is cause they are a sales focused organization but catered food is provided (and drinks).

Started working for Lightspeed before the company went public. 
There was transparency in the way they communicated throughout the company, the workload was manageable, advancement opportunities were present and workers were respected and treated fairly. 

Since going public and the start of the pandemic, Lightspeed has become so laser-focused on re-profitizing the share price that they are sacrificing proper rate increases, not offering cost of living increases, slashing into existing benefits packages and not addressing feedback provided by internal workers. 

As a trainer for Frontline Retail Support, my work can be categorized through the following channels: 
Trainer 
Training coordinator
Quality Assessment of calls, chats and emails 
Community Forum moderator 

This company is willing to overwork, underpay and disregards employee disability needs when brought up (ADHD, Physical disabilities & Auditory processing issues), while publicly promoting qualities they have not output since going public.  

Bad company they buy you with perksBe careful when accepting an offer from them. They usually hire people that already have a job elsewhere so don't leave your old job for this one. Maybe take a leave of absence then try here. Management is focus on intimidating you instead of helping you. You are expected to learn on your own their S software which half of the features are either missing or not working. They find work arounds that clients hate so you have to deal with that. It is like dating an ugly gf with a lot make up or an very old man with lots of money. They cover all the bad things and try to buy you with perks! Plus you have to assist to hundreds of useless meetings. You will have to be really extraverted to try to fit or else you will be target as the bad person. Do not be fool by perks!

I have been working with Lightspeed for over a year and from day one, it has been a company where you walk in a feel the magic!

I love coming to work everyday, working with the people that I love,  on projects that really have an impact. We have a great management team and an incredible company culture. 

Lightspeed has been an incredible learning experience for me and the company really encourages and empowers "thirsty" and driven people. There are certain days that can be tougher than others, but after all, we are one of the fastest growing companies in Canada / Quebec! However, it's the type of work hard party hard environment that allows a person like me to thrive in.

I've been working at Lightspeed for 1 year now, and it's honestly been the most challenging job I've ever had (in a good way!) I feel like I have learned so much over the past year and I love EVERYONE I work with and we are now 450 employees globally.
Things happen so fast here, you need to be proactive and extremely focused. The enviroment gives you the ability to be as creative as you want. It's definitely a work hard play hard mentality, so if you aren't up for putting in long hours to benefit your career and grow the company in the right direction, it might not be the best fit for you. 
BUT, if you're driven, passionate, and want to do the best work of your life, Lightspeed's the place to be!

Fast-paced environment of young, bright minds seeking to revolutionize small and medium-sized business in the realm of restaurants, retail and online stores compete with industry giants.

Always innovating and improving the tools to help customers reach maximum efficiency while reducing the cost of overhead.

Lightspeed is a rich and diverse community with excellent benefits.

Helping customers master the tools and overcome hurdles is all in a day's work, from managing the point of sale to streamline the business workflows to helping customers make maximum use of the reporting Lightspeed provides as well as integrating with many partners to cover all the bases.

I started Lightspeed a little over 2 years ago. Since then, I've seen the company evolve into a very data driven company, which allows us to diagnose issues quickly and come up with the best possible solutions to these issues. 

Lightspeed is a sales driven company. If you put in the work, which sometimes means long hours, you can easily hit your targets and will be properly rewarded for that. 

People at the company are generally friendly and easy going. Management is very easy to talk to and they are very proactive about employee feedback.

Expect fun company events year round, free snacks and beverages, end of the month lunches and catered breakfasts.

It is an exciting time to be part of this company.

Worked there for almost 2 years, worked in two different team. You need to fit in, as they're not really diverse. Management doesn't seem to know where they are going. VP is a sale person so all they think about is getting more feature in their product without taking care of stability or making sure everything works great. You may get overworked... They don't really know how to manage people and how to get you to advance in your career..

Great perks, best insurance all around, free food and many events for employees. 

Possible remote work

Top Job Titles	Average salary
Account executive 10 salaries reported	$90,798 per year
Outbound sales representative 8 salaries reported	$96,250 per year
Partnership manager 8 salaries reported	$76,188 per year
Ios developer 8 salaries reported	$170,000 per year
Senior operations manager 7 salaries reported	$143,929 per year

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