support worker

personal care assistant

rehabilitation specialist

community support specialist

rehabilitation worker

March-of-Dimes-Canada

What is the best part of working at the company?
The best part of working with March of Dimes Canada as a Support Service Attendant is being part of an organization that genuinely prioritizes dignity, inclusion, and independence for people with disabilities. The company’s mission is not just words—it’s reflected in everyday actions, policies, and the supportive work culture.

What is the most stressful part about working at the company?
One of the most stressful aspects of working at March of Dimes Canada, is managing the emotional demands that can come with supporting clients who have complex physical needs or challenging behaviors. It requires a great deal of patience, empathy, and emotional resilience.

What is the work environment and culture like at the company?
The work environment at March of Dimes Canada is supportive, inclusive, and team-oriented. From my experience, there’s a strong sense of purpose shared among staff—we’re all focused on empowering clients to live as independently as possible. The culture promotes respect, compassion, and collaboration, not only with clients but also among team members. Supervisors are approachable and responsive, and there’s an emphasis on open communication and continuous learning. Overall, it’s a positive and mission-driven workplace where everyone works together to make a difference.

What is a typical day like for you at the company?
A typical day for me at Jason’s House as a Support Service Attendant starts with reviewing the care plans and daily schedules for each resident. My responsibilities include assisting clients with personal care tasks like bathing, dressing, toileting, and mobility support, always focusing on maintaining their dignity and independence. I also help with meal preparation, light housekeeping, and medication reminders as needed. Throughout the day, I engage with residents in a friendly and respectful manner—whether it’s supporting them with daily routines or just sharing a conversation.

I loved working in March of Dimes I still am in touch with old coworkers and still refer to things I learned about acquired brain injury several years later.

Those old coworkers, no one works there anymore. Everyone left them around the same time I left. 

At the time I worked there we had managers who were outright abusive. Call you in a building that everyone knows has no reception if they can't reach you you're accused of not being at work.

I had coworkers who were picking up the same shifts I picked up, doing the exact same work. They paid them $14 an hour, they paid me $20. Because I had "more education" was the explanation they were given.

Was working in the Fee For Service program. They bill clients $50 per hour, and pay frontline staff the minimum saying the rest goes for administrative fees. 

March Of Dimes say they are a not for profit, yet their fee for service program bill insurance companies out of their noses. 

During my time there the Chief Financial Officer of March of Dimes was charged with fraud, we were told not to talk about it. 

Had a coordinator who I was reporting to who was pushed out of their job because they developed health issues. We work in Rehab and Recovery, but when we need it ourselves you can forget about it.

There were moments of negligence happening in the building I worked at where someone died because staff were not there. Police came to investigate it and it was ruled out that there was no foul play.

There was a client who I knew off who their staff did the absolute minimum for and were very homophobic with. 

When client attempted talk or access any LGBTQ+ resources March of Dimes discouraged client saying it's "a lifestyle choice". 

Pretty sure I made my point with all of this: Don't work there if you're a social worker who wants to keep their soul

Some of my coworkers were great, our CSL (person that dealt with health and safety was really good) but the clients, manager and overall work environment was super toxic. The clients got away with murder, the clients were often very unkind or demanding to staff, had habits that were detrimental to their health or ours,  and the clients would often try to get to staff in trouble out of sheer boredom. 

 I had some amazing co-workers but two were infamous for trying to sow discord but were kept on despite the office knowning that they purposefully caused trouble. Honestly though not even my toxic co workers ever really had anything nice to say about their place of work. No one really seemed happy there except the office staff.

 I worked part time and had very open availability but only got about 15 hours a week, if anything at all. 

My manager was also friends with some higher ups and I had heard stories that her friendship with her boss meant that complaints about her werent taken seriously. I never felt safe complaining to higher ups about my manager because I was worried Id get in trouble.

Miserable, depressing, unsafe and toxic. By FAR the worst place I ever worked. Just miserable all around. Would highly recommend not working here.

The clients you will work for are incredible, strong individuals and are probably a significant factor as to why people stay long-term.  Coordinator and other employees for the most part build a strong sense of team/camaraderie.

Huge ever-growing disconnect between upper management and employees, something that has been even more apparent over the course of the pandemic.  Coordinators are incredibly over-worked and continuously given more and more responsibility.  This inevitably leads to either burn-out or a decrease in work quality.  Instead of alleviating this issue upper management chooses to hire far too many managers and upper level positions and then installs a "hiring freeze" on coordinator-level positions to be "fiscally responsible".  

Further con is that CEO has hired quite a number of his former friends/colleagues in high-level positions, creating kind of a old boys/girls club.  Upper management knows how to talk the talk but unfortunately does little to stay in tune with the needs of entry-level employees.

Hopefully the ever-increasing employee turnover serves as some kind of wake-up call to those in power, but somehow I doubt it.

Overall I found the work I did at March of Dimes Canada to be rewarding in regards to helping clients. However that is the only positive thing about working there. Upper management is horrible to work with. Extremely high turnover among PSW and administrative positions alike. There was a constant lack of communication among the office and constantly decision changing on how to deal with particular client situations that made my job much more difficult to do then it needed to be. The supervisor I dealt with was incredibly toxic constantly talking badly about particular clients and their family members she didn’t like in the office, offering little to no support to PSW staff and admin constantly dumping her work on the CSL that worked there (that CSL is in the process of leaving the company). Stay far away from this company as they are heavily disorganized, toxic, and treat their staff horribly unless upper managements favours you. I was told when I got the position I had at the company that they have a hard time keeping people. Now I know why and will never ignore that red flag again. 

Very poor management. They treat you like cattle and as long as they have someone covering a shift they could care less how happy you are about it or if you are even able to do it. There was 0 work life balance. We were guilt tripped into taking shifts because management refused to hire more staff. If you get hired part time, you are forced to work overtime. There are no full time roles...those are given to select workers after years of working there. Being hired part time was a lie. If you get sick at work, you can forget about being able to go home sick. They wont let you and they get mad at you for it. One manager indirectly threatened me saying I wouldn't be able to become a superviser if I am the type that "gets sick". Overall this was a very degrading place to work. The workers and some supervisors were lovely but sadly have no control. The st.Cath location was a miserably run place. I did not choose to stay very long even though I loved my job very much.



Based on my experience working at MODC Winnipeg, I would not recommend this workplace.

In my opinion, the Community Support Supervisor, Queen, was one of the most unfair supervisors I have encountered. I felt that employees were valued by them only as long as it was convenient for the company. Once it no longer seemed beneficial, termination could happen quickly, sometimes by email and for reasons that felt minor, unclear, or unjustified.

Communication between management was inconsistent and often confusing. I felt accused of things I did not say or do, and concerns about limited shifts for part-time staff were not transparently addressed. Instead of openly acknowledging when there were not enough shifts available, I felt that blame was redirected toward employees.

The only positive aspects of the job were the clients and some of the coworkers, who were friendly and supportive. Unfortunately, the overall management approach and lack of clear, fair communication made it difficult to feel secure or respected in the role.




A typical day includes:
Assists clients in their own homes with non-medical activities of daily living.
Helps to enhance the quality of life for adults with physical disabilities through recreation, leisure activities, social integration and personal support services.
Assists with mobility and personal care needs of the client, as required.
Plans and facilitates activities appropriate to the needs of adults with disabilities such as community outings and physical exercise programs.
Documents the progress the client as related to individual service plan goals.
Demonstrates efficiency, professionalism, problem solving and decision making skills in all one-on-one client management and support activities.
The hardest part of the job is the long commuting to some training and meetings.
The most enjoyable part is to provide service to the client who need it most

Fantastic place to work if you're dipping your feet as a starting psw or want to work in home care with little experience. The training is very informative and they make sure you get enough training that you feel comfortable on your own to begin working. 
The only con is yes the job can be a little grueling at times as you are dealing with people's declining health so that does pertain to feces, urine, skin conditions that need creams put on them, but you will be trained on how to deal with these manners in a clean sanitized manner. 
At the end of the day the job is extremely rewarding and the management for Collingwood is really supportive and understanding to a lot of situations that come up. They just want honestly, etc in return. 
Obviously salary is something I think a lot of people wishes to be higher, but at the end of the day the wage is very fair and the benefits and pension are a really nice cherry on top. 


Horrible place to work. The supervisor is useless. Stays in the office and never leaves to actually see what's happening. Never knows about any of the issues going on.
Consumers are not taken care of properly. Weekly they are not getting their medication. Broken equipment. Untrained staff. Consumers safety is regularly at risk.

When you bring up your concerns, they get swept under the rug and you're made to be the one treated as though you're making stuff up. 
No staff is an understatement. Never enough staff to work properly. There is zero rehabilitation actually happening.
Universal precautions are rarely followed when it comes to soiled linen and clothing.

They are a mess but they'll do everything they can to make it appear as though they aren't...and that includes firing anyone who poses a risk to blowing the whistle.

The consumers themselves are the best part of the job!

Top Job Titles	Average salary
Support worker 52 salaries reported	$21.60 per hour
Personal care assistant 2 salaries reported	$18.69 per hour
Rehabilitation specialist 3 salaries reported	$31.86 per hour
Community support specialist 4 salaries reported	$62,021 per year
Rehabilitation worker 8 salaries reported	$24.43 per hour

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