gestionnaire de stock

retail sales associate

coordonateur au marchandisage

retail store manager

sales associate

Marshalls

Management:

Management is the foundation for good team morale. The productivity, efficiency, and general mood of your store associates are a direct product of management's attitude. Unfortunately, this company has a bad habit of securing and (and for lack of a better term) giving away management positions to either external hires who have absolutely 0 skills within a management position or internal promotions who pride themselves on exhibiting selfish and underhanded behaviour. Very rarely do qualified associates end up in a coordinator or managerial position within this company. And if they do, they often plateau for years while underqualified associates play right into the favourite role and coast by on sheer smoke and mirrors. The pay you're given is hardly acceptable for the amount work and stress one must go through on a day to day basis. The workload seems about average for a retail store until you realise that the workload given is not divided among employees, but rather assigned to 1 or 2 employees at best. The only real benefit of working for TJX is by working your way up into a position at head office. However, unless you fall under management's list of favourites, you'll more than likely have to find another way of getting a recommendation in by them. Most locations are a revolving door of associates excited to work there at first and utterly defeated upon being ousted or having left on their own terms.

Everyday Worklife:
A typical day would most likely begin with a mountain of merchandise that needs to be processed and put out onto the sales floor within the most ridiculous of time expectations while having to juggle being called to the registers for backup. The store is more than often understaffed, which means the time standards are hardly ever met since side projects, customer service, and cash assistance aren't factored into the time frame given. Which in turn falls as blame onto to the associate for not being fast enough to finish a task. Often times customers are rude and feel as if they're better than you because you work in a large retail environment. But the few respectful and kind customers make up for the dreary and uninviting ones that pile into the store. If you're scheduled to work while there are head office associates touring the store (buyers, planners, DM's, etc) expect to have to respect them and acknowledge them without any of the same treatment in return. Closing associates often have to finish off whatever was left by the opening associates, making it extremely difficult to recover the store while helping out at cash and providing customer service. Often times the store is plagued with too few associates which annoyingly results in constantly being asked to stay later or come earlier. Which could either be resolved by hiring associates who are more responsible for their shifts or have less restrictive availability.

All in all, this is truly one of that retail nightmares you hear about. Just on a grand, chain-wide scale. The only enjoyable thing you can find here is 1. the great friends you make and 2. the experience you gain from working at such a difficult establishment. If you can manage to work through this, you can work anywhere confidently and effectively.

They start off great with a whole big hiring event and a group introduction but then they say they're hiring you on as a floor worker or customer service rep and then make you work every department under the sun for min wage. Janitorial staff? Nah we make our teenage staffers mix dangerous chemicals in a tiny janitors closet by themselves and then get them to clean the brown smears on the bathroom walls without any PPE or extra pay. Warehouse workers? Nope we make our elderly customer service reps lift heavy boxes and work at a rushed pace to unpack delicate housewares, when they don't we shame them in front of the group to encourage a faster pace! There is no opportunity to grow unless you enjoy kissing rear end on the daily, when they do offer a chance to move up the ranks its usually a gaslight to pile more responsibility onto you so that the managers can get an extra day off. For female staff the pressure to wear makeup and "look pretty" is obscene, having your dedication to the job questioned if you don't cake on layers of foundation, dress like a runway model or have botox injections. For male staff the ridicule and blatant sexism from the heavily female management is insanely toxic, often only being called on for heavy lifting and being referred to as a caveman on regular occasion. Staff are so often pulled in awkward, unnatural directions that the sense of belonging or accomplishment is long dead from the migraines that you will inevitably get. The management's lacking performance often leads to schedule conflicts or shortages which is no problem for them because they will pull you from your lunch break (which you will have taken late because you'll be written up if you don't devote yourself to the job enough to wait three hours to take your break because your manager went out to eat with friends and hasn't come back yet so you can't leave the floor because there aren't enough employees working) to man the tills because they couldn't be bothered. Overall a terrible company based on lies and corruption, the purest form of corporate toxicity. The company would rather shred perfectly good clothes that wouldn't sell rather than give them to a battered womans shelter because AND I QUOTE "These clothes cost too much for those kinds of people" CRAZY TOXIC!!! This company is the embodiment of a boomer's mindset. 

What is the best part of working at the company?
Many benefits and opportunities, staff cares about your health and safety. Staff wants you to have a stable biweekly paycheque by assuring enough shifts. Shifts are flexible and can easily be given away to another associate or you can take up shifts. Work is generally easygoing and is great for social communication. Staff is fun and friendly and they deeply care about following company standard procedures for the sake of both associates and customers. Staff cares about the customers by assuring quality service and creating ease for the customers in the store.  

What is the most stressful part about working at the company?
It can get really busy at the store, especially around lunchtime and it can be hard to handle multiple customers at once. Also, customers may leave the store messy and it can get tiresome to clean, especially on busy days or there’s not many staff that day. Also, it can be challenging to remember all the proper procedures at first and can seem overwhelming to remember it all, especially when you’re trying to communicate with customers at the same time. In general, it can be hard at first, but it gets much easier once you remember everything. It can also get tiresome because you have to stand and walk around during your shift, there’s no sitting unless it’s your break. And lastly, customers may get rude at times or ask a lot from you. 

What is the work environment and culture like at the company?
The work is easygoing and straightforward in terms of the proper procedures. The company and staff are very much easygoing as well. They care, they share constructive criticism to help you grow, they are appreciative of your efforts and they show it and even reward it at times. Everyone is accepting of each other, no matter who they are. It is very much a team oriented job, staff even insist on doing a task for someone else. Staff even help without needing to ask at times. 

What is a typical day like for you at the company?
Typically, it gets busiest around lunchtime and when people come home from work around 5pm. Lots of customers ask questions and ask for assistance. It can also get really busy in the fitting rooms and the cashier front line with long line ups. We often just do our tasks but we may get called to help other associates when it gets busy or messy or there’s lots of stock that needs to go out.

Training is not very thorough, likely because there is such a high turnover. If you're a decently fast learner that's not really a problem though. You should be able to have everything down after a week or so.
Return policies are ridiculous and makes it super easy for customers to take advantage - as a cashier it was quite frustrating to have to actually give customers money for some random, used item without tags or a receipt that we would end up writing off. Whatever though, that's the company's problem.
My store had 6 managers, they were nice for the most part with the exception of one who was rude and dismissive. I kind of just ended up avoiding having to interact with her after a while because I was tired of putting up with her attitude while having to remain polite and respectful. I honestly don't know what her problem was.
One thing I really liked about working here was how easy it was to switch shifts. If you can't work a certain day all you need to do is find someone to cover your shift (which is easy because most employees are looking for more hours) and then tell a manager or fill out a form. 
Another con - not enough hours! I am just a college student looking to occupy myself for the summer but for employees who really need the money it's not enough to often only have like two 5-9:45 shifts per week. There were a few weeks when I only had one 4.5 hour shift, even though my availability was pretty much completely open.
Overall not a bad place to work part time. It can get pretty hectic and strenuous because the store is pretty much always busy, but I didn't mind that.

I enjoyed working at marshals, worked there for 2 years. They first put me on the markdown team and it was soooo fun, I really enjoyed doing that. Next I was trained on the floor, zone 2 (men’s section) which was ok, only part I disliked was working in the warehouse. The warehouse employees were so rude for no reason, it was kinda funny because they seemed nice but were actually really rude and would rush you and call you out on every mistake then would ask you “Are you ok”? “What is happening with you”? “Did you sleep well”? Mind you they would say that very sarcastically. I was then trained on cashier which was ok, I didn’t mind cashing people out but some customers where very deceptive and snakey and would try to return clothing items that did not belong to Marshals, they would rip tickets off, thinking that we would remake the ticket for a reduced price, they would buy clothing, wear it and return it a couple days later, and some people would constantly harass you to check if a clothing item was on sale, or would be on sale, which I didn’t mind doing when I was on the markdown team. In conclusion Marshals was a good job to have, especially if you are a student, my co-workers were great and fun to work with, which is probably why I stayed as long. 

I overall enjoyed working at Marshalls.

I was in charge of the shoes department.

A typical day would consist of me:
- Update and arrange inventory as needed.
- Assist customers if they had any questions/concerns of me.
- Process and help with returns at the front of store.

Overall I would say that the job greatly helped me learn how to be part of a team and taught me that working as part of one can really give a sense of family at work which can make your workplace a lot more fun and enjoyable.

I got along very well with two of my three managers
Most people at my work didn't like the head manager because she was always first to criticize everyone and didn't ever take people's feelings into consideration. I accepted her for the way she was and tried my best to not take things personally.

I got along very well with my coworkers and even made a few friends. We all knew each other by name and it was a pleasure working there everyday.

The hardest part of the job were sale days. It was ridiculously busy which made it hard to get a lot done with people constantly needing my help and the workload was multiplied on those days so it was definitely a challenge to be able to find time to get everything done.

My favorite part of working there was again, my coworkers.
We all got along very well and it made it worth going in 4 or 5 times a week just to talk with them and put a smile on their faces.

in my experience, a typical day at marshalls involved being understaffed and most of the recovery, clean-up, and customer engagement being left to the one person scheduled on the salesfloor--me. even during their slowest sales months, i've felt pressured and overwhelmed by the amount of tasks asked of me; which, should have been evenly distributed amongst at least 2-3 floor associates. between ensuring that customers are satisfied, answering the phones, being the backup cashier, running the fitting room and front line racks, bringing out new merch, and covering everyone's breaks, it was hard to even find the time to finish my own tasks because management sets these kinds of unreasonable expectations on one floor associate. management is sub-par; after working at two different marshalls locations, the management lacks communication and listening skills when receiving complaints from associates. they fail to provide constructive solutions to certain issues pertaining to management themselves. oftentimes, management turns small, easily-fixed inconveniences into an unnecessarily large issue that causes stress amongst other associates. i feel that the opinions and suggestions of their associates are disregarded and undervalued. best part of the job were the other associates who you become close with; they make the day-to-day frustrations tolerable.

I've been at this company since day 1 of opening and I have to be honest - when we first opened, things were great.  However, fast forward to now and things have become super toxic and causing dissention amongst the entire team.  Also, management seems unsure how to properly lead the team because they are not all on the same page ever.  One manager says one thing and then another says something completely different, so then my team and I are left completely clueless as to what is actually correct, leading us to not want to tackle that area in the future (which is not the mindset we should be having).  We should be striving to grow WITH the company.   However, if we don't have a proper team behind us, then it all falls apart.

Also, don't get me started on the customers - oh the customers.  And before you say "this is a retail job - it comes with the territory", that is true.  HOWEVER, when we first opened, things were manageable.  However, lately?  It's become SO bad that customers just throw clothes ON TOP OF THE BARS, so it's unshoppable.  If you have high blood pressure already, I do NOT recommend this job.   You will snap, for sure.

The ONLY redeeming quality is the comradery I feel with my fellow coworkers and the fact that for full time associates and coordinators, we do get decent benefits.  But that's about it.

Maximum work for minimum wage. I’ve worked in many retail stores but Marshall’s by far is the most physically demanding. Because Marshall’s receives full trucks of new merchandise every single day, employees are responsible for recieving  items and placing them in the warehouse (early am shifts), and cramming thousands of items on already full shelves  all while maintaining the store and being called constantly for back up on cashier and fitting rooms. Working cashier is great but being on the floor is exhausting.

In terms of the culture/work environment, it really varies depending on the store. My experience wasn’t horrendous but I still felt emotionally drained and unmotivated coming to work. Some of the staff are really nice, while others are plain rude and talk down to you. There was no one I really clicked with because I found it difficult to have a real conversation in the midst of robotic super cheery personalities or rude old women. I felt under appreciated by the staff for all the work I did. Because there are SO many part time workers, expect to have little,inflexible  hours and be treated like just another body. No benefits whatsoever and horrible employee discount (10% off.)

Overall, I wouldn’t recommend.

After working at this company for a number of years, I think I have a good understanding of the way they do business. If you like to work at a place that treats employees with respect, values teamwork and provides fair opportunities for growth and development this is NOT the company for you.

Management is constantly belittling and talking down to staff. They also constantly place blame on the sales Associates and coordinators of the store in front of upper management and the customers. The amount of work the coordinators do is not reflected fairly in their pay. Also the company would rather hire a part time worker and force them through manipulation to do the work of a coordinator so they do not need to hire one and saves the money.

The managers do not respect any associates request for time off or vacation and will guilt you when you have in your resignation. 


While I was with the company I experience a death in the family and requested to take time off for bereavement. When I requested the time, the manager requested proof of the death! The managers at the store did not believe me and I had to contact the head office to deal with the situation. They had no reason not to believe me since my attendance record was explanatory compared to other staff. 

Do not work here unless you have no other choice.

Top Job Titles	Average salary
Gestionnaire de stock 54 salaries reported	$19.97 per hour
Retail sales associate 1 salary reported	$25.50 per hour
Coordonateur au marchandisage 12 salaries reported	$19.97 per hour
Retail store manager 17 salaries reported	$20.90 per hour
Sales associate 3 salaries reported	$16.25 per hour

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