massage therapist

chiropractor

guest service agent

acupuncturist

massothérapeute

Massage Addict Inc.

Massage Addict is basically the easy route to working as an RMT. There's no shortage of clients, and you don't have to deal with any of the business aspects of the job, however:

-There's no variety. Your day is essentially a routine of 5 or 6 one hour appointments with a short break for lunch if you request it when setting up your schedule

( I say 5-6 appointments because if you work any less, you may have a hard time paying your bills. Assuming you work 5 days a week, and never take a day off or get sick, and all of your clients actually show up, and you are booked solid, you can expect to make $750/ week (assuming 5 clients/day), but that's before taxes, so more realistically, a perfect week after taxes would earn you $562.50, which breaks down to about $22.50 per massage)

-There is no room for financial growth

-The reception staff turn over often, and sometimes make scheduling mistakes, or don't ask before booking you longer 90 minute appointments

- The RMTs (at least at the location I worked at) were some of the most unfriendly and antisocial people, I've ever worked with. For the most part the receptionists were friendly.

- They advertise that you can sign up for benefits, however the monthly premium is very high and many services that would be of benefit to an RMT (massage, physio, chiropractic, vision) are no longer covered.

-You do not have direct contact with your clients via email or phone, and you cannot book clients in yourself.

- You cannot customize your schedule online. You have to negotiate with the manager (who in my case, and probably in most cases, encourages evenings and weekends, and sometimes refuses to offer a day shift)

- At the location I was at, there were no cleaners. Receptionists were expected to do light cleaning, but there was always oil all over the walls, dirty carpets, dusty shelves and ledges, unclean bathrooms. RMTs essentially had to do it themselves, if they wanted a clean treatment room to work in.

Those are just a few things to keep in mind when considering an RMT position at Massage Addict. They do keep you busy, and it is convenient to have all of your bookings, supplies, and marketing taken care of. Just be careful not to burn out your hands, trying to do too many appointments (although financially this may be hard to achieve if this is your sole place of practice).

I worked at massage addict for almost 3 years and used it as a part time RMT position while in university. For the flexibility of scheduling this place definitely was helpful because I could work Sundays or all hours of the day every day of the week and usually be booked. The pandemic was a bit hard on the clinics but consistency in work and pay was not all what it was advertised to be in the last year. If you're a female you will have a more consistent schedule. Males always fill up last, the main receptionist who worked there for years said. Pay is below average for RMTs and you are not an employee even though the company is essentially set up as if you were an employee. To me that's borderline unethical and had me wonder if was legal. Wage increases are based on treatment hours and so since we can't work full 40 hour weeks, your increases will not keep up with inflation at all. Had no funding for CEU courses and felt often that I was just there to get my paycheck and leave. Staff I worked with were relatively friendly, recent owners were not RMTs and therefore didn't know anything about massage which wasn't helpful. Environment was like between a clinic and spa. Tipping was encouraged which was on one hand good because our pay was lower but on the other made it less clinical of a setting. Glad they added chiro because I felt the clinic needed more than just massage and wasn't happy the clinic offered reflexology which is a known placebo therapy with zero support for its use clinically. Overall, not a terrible place to pick up extra hours for lower pay but definitely not somewhere you want to stay for your whole career. Consider working here part time while you build a practice part time elsewhere. 

As a GSA (guest service administrator) you are the face at the desk.  The shifts are either too long 8:30-5:30, with no breaks or way too short and not even worth your time (4pm-7pm). The management does very little to motivate staff. There are no contests or incentives, or any room for growth (like there has been in the past). You are stuck making minimum wage and picking up after the sloppy RMTs. Yes, there is some reception duties like; reconciling insurance, phone calls, emails and providing bookings but the opener usually does that, leaving all the cleaning duties such as laundry, mopping and dusting rooms for the closer. The GSA position is a janitor job with a fancy title. Management  is too cheap to schedule overlap for shifts which require two GSAs present, therefore you may work 8 hours without breaks or without any coverage from other staff, which is done deliberately. The regional manager/clinical director rarely make any appearances at the clinics and when they do, they hide in their office offering zero help when needed. The schedule is usually posted the week before, leaving employees with zero notice to schedule their own lives. This place is terrible and not worth the trouble. It can become cliquey, demotivating and an unenjoyable job. Save yourself from this despair and apply for an actual reception job, this is NOT what you are looking for. 

If you are an RMT looking for work it's not nearly as terrible. You can negotiate your wage substantially because they are very desperate everywhere.

There's a decent work/life balance if you can establish how many clientele you're willing and able to massage. 25-30 and hour per client seems to be the average with the potential to earn more if you're willing to push your body.

The front desk handles a lot of the clientele customer service and logistics plus upkeep of the clinic and laundry. I do feel at times they don't get a mention/compensation of their hard work if there's no help piles of laundry and workload can add up.

RMTs get to focus on patient care and hands on work. It's not a spa setting with showers. It's fairly minimal and to the point from the rooms and flow of the clinic. I do like it's straight forward when we need to treat and not needing to up-sell products or add any obscure techniques like spas.

Seeing your bookings online and through an app is nice. Note taking is all hard-copy/paper. Supplies and linens are all provided.

Being an established company across Canada their marketing is non stop that's particularly good if you're just starting or near the end of your road in your career you'll have some flow of bookings coming to you. You don't have to fork out extra for marketing, that's a big deal for RMTs. You may volunteer at events to promote and help the community.

They have direct billing to insurance, that makes a lot of clients happy.

Locations and team environment I'd say varies but so far it's a fairly chill with nice people to work with.

You're not an employee you're contracted. Benefits are optional.

Experience varies greatly by location like any franchise because the owners aren’t required to have past experience as service providers. In my experience management was incompetent and greed based, little care for clients. They raised prices during pandemic and our wages stayed the same even though they added more work for us to do. Both owners and corporate ignored complaints made by therapists and receptionists because it would risk losing regular clients or clients on the membership. If it’s a slow day you’re expected to deep clean the entire clinic. Front desk has to wash and fold sheets no bleach is used and you’re asked to sew loose threads. You’re a janitor, receptionist, seamstress, laundry attendant for minimum wage. Extremely high turnover for therapists and front desk because of poor management, pay, and being overworked. You don’t get scheduled breaks because you’re expected to find time in your day to take one even though you’re supposed to have uninterrupted(!) break time. It’s impossible for breaks to be uninterrupted here because if you’re taking your own break and someone calls or walks in you’re trained to drop what you’re doing and help them because you’re working alone and no one can cover for you. The list goes on and on. You are expendable to them. My sincere advice to head office begin to pay a living wage, appreciate staff, and increase your standards before selling a location and your staff will be happier and stay longer. 

Having worked there for 1.5 years I can account for the fact that every word said was true. The RMT'S are some of the greatest people I've ever met and are really good at what they do. The owners/managers of this and the other 2 clinics in London should reconsider the field they are in, because people skills and management skills are lacking to say the least. I'm not one for bashing, but when you speak up and ask for help - your hours get cut. Shortly after that, you receive an email informing you that they've also cut your benefits (because now you don't have minimum hours to qualify for benefits). In 1.5 years, not one team meeting was ever held, but when management wants something done their way - they come and yell at you. You get yelled at by management infront of new staff, who you just finished training, for absolutely no reason. You don't get quarterly or even annual reviews. You work anywhere from 5-13 hour shifts and never get a break. You are looked down on and gossiped about if you happen to travel even though you work part time. And the cherry on the cake, when you send in your resignation, your management will ignore you all day and then show up as you're locking up to leave at 9pm and are told that it is better for them and you and you are asked to hand in your key in the dark outside the locked clinic. At least I happen to be the first person to be paid for the remainder of my shifts unlike the not so lucky people before me. Think twice about working for such people.

At first, I thought I had finally found THE place to settle down with for a long term job. Benefits (which do NOT happen for massage therapists where I'm from) were great, and the money was good, but for it to be good, you had to work a lot of hours.  This isn't great for health care practitioners as you can burn out easily.  I got sick a lot while I was there.  Management seemed to be receptive to feedback about issues concerning our obligations as RMT to follow RHPA and Massage Therapy Acts, but when it came to dealing with clients who did not understand this, I was penalized and ultimately fired, although I was never given a reason.  The big issue was about other therapists who had not done their job properly with record keeping, and then clients whose files were incomplete got upset and concerned about why I had to go through the form again.  There was also an incident where I had a creepy client, but management didn't believe me, and I started to feel unsafe.  I had a meeting with the manager about this, and they said they were shocked to hear me say this.  But again, initially they didn't believe me when the incident with the creepy client occurred.

I have worked in number of different clinics and salons over the years and have yet to come across owners /management as dedicated to and supportive of their staff. They listen, they care and they are always ready and willing to do whatever it takes to help us succeed as individuals and as a team. Working for Massage Addict, I feel I am appreciated and that the work I put in is valued and recognized in a way I've yet to have the pleasure of experiencing. The owners of the clinic commit SO much of their time to ensuring things run smoothly and our staff are taken care of. I have worked for many people in the past that treat their employees as disposable and easily replaced, but my time at Massage Addict has been a complete 180! The respect, appreciation, support, encouragement and opportunity for prosperity is unmatched! I come to work happy and excited for the day, I am never in a hurry to leave because I genuinely love my job, my coworkers and my bosses. It is rare to find this kind of positivity and enjoyment in a job but I am extremely grateful to have found employers that give me all of that and then some! Hands down the best employers I've ever worked for. 

A typical day consists of client management, recruiting, scheduling, supporting and building relationships in the community of the massage industry (schools, students, practitioners and professionals). The environment is relaxed, Understanding and gives the ability to be creative with ways to improve overall operations, policies and procedures. Massage Addict is Consistantly growing, not only in a revenue or location only, but with improvement and restructure. Has a unique business model, that may not be a fit for all, but is a fit for me. I have yet to feel contained within a box, and feel comfortable in terms of stability. It can be a juggling act between priotizing and time management is crucial. I love interacting with so many types of people. Definitely for those who love people and are able to keep a conversation going. Understands the importance of the Wellness sector, helping others and a strong heart, mind and genuine energy. 

What is the best part of working at the company?
Many of my colleagues that I get to work with are amazing people.

What is the most stressful part about working at the company?
That people with zero knowledge of the ins and outs of what an RMT does or needs to do their job are the ones making the decisions on what they receive.that the focus is more in clients being happy with the place and coming back or buying memberships than actual client care or continuity of care.. they allow the clients to decide NOT to fill out the consent and health form *BEFORE* the session so to maintain maximum hands on time  despite reminders clients shoul d be early to fill out said forms.  No cohesion between management of front desk (gsa) staff and back of house (rmt's).

What is the work environment and culture like at the company?
It's a chain/franchise with owners who are more focused on the bottom line and their own profits/losses and will seek to restrict supplies based on those.

What is a typical day like for you at the company?
I don't have a typical day. Some days im fully booked before I even get there, others im empty and praying for bookings..

Top Job Titles	Average salary
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