massage therapist

clinic coordinator

receptionist

front desk agent

physiotherapist

Massage Experts

My experience as a receptionist at Massage Experts Griffintown was extremely difficult. I worked part-time and was abruptly terminated just before the end of my probation period, without prior warning or any meaningful, constructive feedback.

During my shifts, I was alone at the front desk and responsible for a very large number of tasks at once: client reception, scheduling and managing appointments, answering calls and emails, billing, laundry, inventory, cleaning, and coordinating with therapists. The workload was excessive for one person, and in practice, taking real breaks was not possible despite what was officially stated.

Management was mostly absent on site, and communication happened primarily through texts or phone calls, often to point out what wasn’t done properly rather than to provide guidance or support. I felt constant pressure and a lack of recognition, even when I was doing my best in a demanding environment.

I was also indirectly exposed to distressing situations involving other employees, which contributed to an anxious and unhealthy work atmosphere. Overall, I felt unsupported, disrespected, and very easily replaceable.

I have worked for several years in demanding environments, including high-end hospitality, and I had never experienced this level of stress and job insecurity before.

I would NOT recommend this workplace to anyone looking for a healthy, respectful, and supportive work environment.

A typical day starts always a little hectic afternoon shift switch always takes time, and most of the time your stuck doing all the work from the morning or closer as no one who works there cares. There is no management so it’s up to everyone to do whatever they want whenever they want, there is no standard and you can do absolutely nothing at all and leave it all for the next person coming in, laundry piles up to the point of spending your entire shift catching up as the receptionist before you didnt do a thing, and it’s unfair to both yourself, the client and the therapist. Its allowed as there is no repercussions, it’s also pointless to bring anything up to management as they don’t care and don’t wanna deal with it.  There is an incredibly high turnover for both receptionist and therapist so the receptionist are training therapist- when it should be management doing it. Overall the people are nice, but everyone who has been there for a while have completely given up and have no desire to be the best they can for the company as you are never even told thank you for your hard work or if you went the extra mile.  Ur paid minimum wage, with no opportunity for a raise no matter how hard you try to prove yourself. shifts are constantly changing or your getting called in last minute, or to come in 30 minutes early as they wanna leave. However, if you do cover and help out don’t expect anyone else to return the favour. It’s a good place if you need a job or wanna gain experience in that field 

The thing I have learnt about this company is never work for a franchise as a RMT. While their locations are beautifully renovated and you are provided with everything you could ever want, you as the sub-contractor are not treated well. You are underpaid. You are paid a minimum of $30/hr of massage, you do not get paid if you aren't massaging, however are not obligated to stay there if you're not booked. Depending on the employer you may recieve $20 for no show and last minute cancellation client fee. Expect that if you want to be paid well you will have to work alot. I personally worked 6 clients a day, 6 days a week for $2000 every 2 weeks. You are exhausted after doing this to make this much. Management was not good. At the particular location I worked at neither manager was a RMT and had no idea about the environment they worked in and the background of Massage Therapy. This company, particularly the location I worked at should be more inclusive of hiring male therapists as all of the RMT's at my location were women.To end this review on a high note. The remaining therapists I worked with are wonderful people and deserve so much more than they recieve from this company

The colleagues that I worked with were awesome. It was fun to be around them. The pay is a bit on the low side for RMTs, but the clinic provides all the tools needed for RMTs so it is a fair trade off. The issue I have is with management. The owners are not massage therapists, so they tend to see everything about revenue instead of proper treatment towards RMTs. RMTs are subcontractors not employees. The owners would even get mad and/or lecture you when you had to take sick leave, despite that there is a covid 19 pandemic. They also would modify your schedule to add in extra clientele without telling you, or modify your hours according to their need without telling you.  Myself and other therapists have been mocked by management as being bad therapists if we tried to stand up for ourselves, so in fairness it was a pretty abusive place to work at times. On the plus side, having all the equipment provided for you was a bonus, and the owners are very very good at finding clientele for the RMTs. I just wish there was more accountability, better communication, and better understanding between the owner-therapist relationship

What is the best part of working at the company?
Friendly staff, the front desk and other RMTs.

What is the most stressful part about working at the company?
Not busy in the mornings, Owner doesn't charge clients cancelation fee within 24hr or no shows, you take the hit as the owner doesn't care about your bills or rent etc. If you confront him about it he will ignore it or saying I'm giving the client the benefit of the doubt. He cares about the clients/customers not the staff. If you put your 2 weeks notice in he will sabotage you, by not booking anyone to your calander and he will ignore you all day. 

What is the work environment and culture like at the company?
Staff very friendly and caring, clients fairly good. Over charged on services.

What is a typical day like for you at the company?
Fairly busy but steady but don't work mornings there.

What is the best part of working at the company?
Nice people to work with, friendly environment. Good pay structure.  Cool location.  Flexibility for work shifts. 

What is the most stressful part about working at the company?
Not stressful situation, except when work is slow may be. 

What is the work environment and culture like at the company?
Nice, friendly, co-operative and flexible. 

What is a typical day like for you at the company?
Busy, servicing clients. Keeping area of work clean after working on clients. Completing  SOAP notes/client charts after massage treatments .

I left a good paying job here because the owner was verbally abusive and intimidated female staff. Revolving door of staff due to disgusting owner who only hired new therapists without a treatment first and provided poor treatments, the good therapists left due to ill treatment from the owner and not enough clients who wanted to return either from horrible massages from bad therapists or being treated poorly by the owner if he wasn't hiding from them when they wanted to complain to him.

There was no room for growth here which explains their turnover rate of staff. Giving a massage with no direction was not fulfilling. 
Some clients want a deep tissue however don’t understand the process or treatment plan moving from one massage “expert” to another.
At the end of the day when the client is valued more then the massage practitioner it’s time to go!

The management was terrible and all over the place. There was never any lotions full and were constantly having to fight for a room. They never gave you any kind of feed back other then negative and always want you to bring your own stuff. They would say you were a contract but would threaten your job if you didnt do "extra" massages . They also let me go right after  i got back from vegas and always mess up yuor schedule.

The staff is friendly an makes for a nice work environment. The owner has erratic opinions. The building is never professionally cleaned. Although it appears clean because it’s new. The owner compromises cleanliness as she won’t allow you to use appropriate amounts of bleach. Which is concerning during a global pandemic. The position of front desk is a cleaners position as well as secretarial. 

Top Job Titles	Average salary
Massage therapist 12 salaries reported	$56.92 per hour
Clinic coordinator 1 salary reported	$18.50 per hour
Receptionist 2 salaries reported	$16.38 per hour
Front desk agent 4 salaries reported	$17.49 per hour
Physiotherapist 4 salaries reported	$56.88 per hour

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