scheduler

team member

engineering team leader

area leader

team assistant

MaxSold

I worked for MaxSold in the main office in Kingston and found the sales position almost unbearable. The expectations placed by management are unachievable unless you are willing to spend 24/7 working (with no overtime). They promise you they are not a call centre but only care about how many calls/dials you make in a day and have now outsourced the majority of the department to Belize to save money... 

The CEO  has little or no interest for the end customer/user as long as he is making money. The company is poorly organized (in every department), inter-office communication is lack luster and they offer very poor training. They have no direction guidelines so every department head blames a coworker for the issues and nothing gets resolved. The enviroment is toxic.

They say they have a bonus structure, but in my time it changed so many times that you never got paid out and it became increasingly difficult to reach the goal, let alone maintain it. They changed rate of pay without notice or communication.

The staff turn over is so high that you are lucky to have a coworker for a more than 2-3 months. IF they don't quit within the first 1-2 weeks, which happened very often.

The pay is terrible, they do not offer a benefit package and are located on the water front and do not offer parking (average of $300/month)!

What is the best part of working at the company?
I like their overall philosophy of keeping things out of land fills while helping people to downsize.

What is the most stressful part about working at the company?
Not a lot of stress except some shifts are in homes that are not very clean/tidy.  But overall most of the time the homes we entered were great.

What is the work environment and culture like at the company?
Work environment is very positive and their training program is top notch.  One of the best parts of the job was seeing my coworkers regularly.

What is a typical day like for you at the company?
After you are assigned a shift, you check to see if there are any opportunities for car pooling.  Company does provide transportation rebates based on km.  Go to the shift location, scout out the home with the MAXSOLD team, then the lead will assign duties on site.  We organize, then photograph and describe the items going for sale.  At the end of the day we double check to see that everything was catalogued and photographed.   The auction happens and after the sale, the team will return to the house for the pick up shift.  This is my favourite as we get to see the customers when they see their auction items for the first time in person.

For the most part, the people you work with are amazing and supportive. Unfortunately, that will not make up for how you are treated by the management. They claim MaxSold is not a place where your numbers matter, and it is only you they care about, well that is a bold lie. If the numbers you are bringing in are even the slightest bit lower than others (even if you are trying your hardest to improve), they will treat you different as you are irrelevant. Even if you have a certain time period where you are killing it with your numbers and taking on other work in which you shouldn't have to do (which often happens due to poor management) Your actions go unnoticed. Not to mention they also claim they do not want to be a call center... But they want you to make back to back calls with next to no breaks (including bathroom break). How they overall judge your work is based on favoritism. The amount of pressure they put on you is almost unbearable (this is not just my opinion, but almost everyone I've spoke to) 

Do not waste your time working for this company, because they may also let you go with no reasoning, and the security of your job is never certain!

I work from home and help dispatch team members across North America into the homes of people in desperate need of MaxSold's services.  

MaxSold is serving a niche market that other companies are not and are doing so in a unique way that brings old and young generations together which I love.  Every day I hear interesting stories and help problem solve situations for sellers and buyers.

Because the company is growing so quickly, we are constantly looking to make things more efficient and scalable which is awesome because I love change and tinkering and having the ability to test and implement my ideas.

The hardest and most enjoyable part of the job is people.  I love making people happy, but it's also hard to do in some situations as not everyone expects things to do the way they do no matter how well we attempt to set expectations.  It does keep things interesting though!

I've learned more about success, growth, and leadership from this company than any other company I've worked for before.  It truly is a unique experience and I'm grateful for it.

Kingston team (for the most part) is fantastic. Management and owners, however, are ‘superior’ in attitude, and don’t care about people (employees or customers), they just want to make $$, though they put on a good show of being caring and compassionate.
Hours and wages are given based on favouritism; there is no consistency. High staff turnover both in the field and in the office.  Most buyers and sellers are great, but some can be very rude and trying.
Some less than ideal working conditions, i.e. no heat, no running water/bathroom facilities, etc.  
Employer puts high demand on workers, with  low reimbursement for your efforts.

If you have an interest in seeing and meeting new people, this is a place for you.
We work hard, really hard, In doing so we help so many people who need our services. Seniors, estates and people just looking to move. 
If you are a curious person with a thirst for learning, this is the gig for you. I learn something new every shift I work.
Can you only work certain days, set your own availability.,
This job will c challenge you, but you will work closely with a team prepared to help you out.
The company is growing and investing in its people, infrastructure and vision. 
What I do appreciate is the open channels to admin and senior leadership. 

The job itself was great. My co-workers were great. Lots of variety to the job, never a dull moment, and very flexible schedule. There was a sudden and noticeably shift in the people in charge. New CEO and management was thrust upon us with very little warning, and they've turn the company on its head. They say they're not phasing out the need for an auction team, but absolutely no one believes that. Management will either dodge questions, or straight up lie. Leaving was bittersweet, but all the changes they've made are sinking the company. 

What is the best part of working at the company?
Your team has your back. Teams work together for a common vision supporting great customer service

What is the most stressful part about working at the company?
Changing priorities, staying focused on the harder items to accomplish takes integrity

What is the work environment and culture like at the company?
Really good, especially the technical teams

What is a typical day like for you at the company?
Work your plan and connect with others as needed to drive solutions

Everything is online, you have no "in person" communication with management. Payroll, scheduling, support, HR, etc... Some experience with antiques / collectibles and other household goods is beneficial along with ability to use electronics as everything is done on your iPad or your phone. We work with a small group of people in the field, travel is essential you will need a vehicle. No set schedule, can work anywhere from 1 - 7 days / week. 

My coworkers were a pleasure to work with. Also some of the customers were repeats and nice to be around, others were condescending and rude.

The management does not seem to communicate between one another very well. Also sends passive aggressive emails.

I was promised a raise to $13/hr after completion of training and after bringing this to attention many times I was eventually let go. Cost saving solution.

Top Job Titles	Average salary
Scheduler 8 salaries reported	$18.00 per hour
Team member 1 salary reported	$19.00 per hour
Engineering team leader 5 salaries reported	$21.00 per hour
Area leader 4 salaries reported	$19.50 per hour
Team assistant 3 salaries reported	$19.00 per hour

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