sales consultant

vendeur en électroménager

delivery driver

bilingual customer service associate

product trainer

Miele

Miele globally is a great brand. Good products, good customers, good employees on the most part. Direction and vision from ceo is legit. Mid senior level of management does not have the correct execution. Many directions and decisions are completely contradictory. Example: 1, tries to promote brand but does not focus on customer experience. 2, tries to drive business but discourages sales driven team. 3, always calls for transparency and stream lined management and communication but micro manages and does not let employees know any actual decision. 4, claims to be family business that put people first, but not nearly enough training nor any means of growth. 5, is one of the best brands in the industry with the highest cost but pays one of the lowest compared to competitors. Things are VERY slow and non-progressive. Do not join if you have any vision or drive. But great work life balance and is ideal for semi retired people who needs some side cash and something to do.

Pros: They provided great benefits along with different perks you can use for certain places to buy. Pay was solid especially for the job and location as well. It's fairly simple once you get the hang of the software. Hybrid schedule as well, so this was perfect for me. Along with that, they sometimes also have certain activities in the office or they may organize trips / events on certain occasions. Overall this company could be a potential way for you to grow in.

Cons: They make you intend to focus more on the amounts of calls you've received / taken and the AHT (Average Handle Timing) rather more than the quality of each call. This means even if you are to call back the customers you helped out prior and even if they were a good amount you had to call back, you will only be told to focus mainly on the customers that are in the current queue and then we can call back the customer afterwards, however this can cause impatience and frustration to some customers since the queue can be completely busy, hence some customers have also been waiting for answers as well.

I was the only technician that worked on Miele's Professional Line of Appliances, I was responsible for booking and managing my own work flow. 95% of the time I was able to repair the units on the strength of my knowledge of the product. At time when a problem did arise where I was lost or needed some guidance, the support from the the technical management was fantastic which made it a fairly pleasurable work environment. Typical day was going to a lab where they would have had a unit failure. I would trouble shoot and repair the product. The hardest part of the job would have been working in confined spaces as it would make it difficult to complete the repair in a timely manner. Most enjoyable was repairing the unit and meeting good people.

If you are looking for a job avoid this company. It's pretty much friends and family running the company. Most of the trainers and managers are two faced and not to be trusted. I have been here for over 12 years but they let me go because of something which I have been doing it the same way in the past 12 years. They will make your day miserable by not being there for you when the s$it hits the fan. Bunch of clowns running the company who has no idea what technicians deal with on a daily basis. If you are not being stressed by dramas and false rumors, they watch you from their home to see what you are doing literally every minute. Even if you are finished with your days, they won't let you go home early. But when I work past my normal regular 8 hours they don't like when I put in over time. And this isn't even the worst part. Miele is all about toxic culture, gossip and unprofessionalism. 


Pros-

None worth noting.


Cons-



The company is severely understaffed, and leadership has shown no meaningful effort to resolve it.

The remaining workforce operates under constant pressure, which has created a toxic and demoralising work environment.

Hiring and firing is rapid and indiscriminate. No level of experience or loyalty appeared to offer job security.

Core systems are outdated to the point of hindering basic productivity, and internal technical support is inadequate.

Advice to Management-

Fix your retention problem before posting another job ad. When employees with decades of institutional knowledge are being let go alongside people who just started, it signals a serious leadership failure. Until management addresses staffing, culture, and infrastructure, the cycle will continue.



I worked here for a month on the help desk and had to resign. 
The queue is constant bombardment of calls, non stop due to the help desk having an extremely high turn over.Training was sub-par, leaving you feeling like team leads don't care.

Actually witnessed a team lead put on music on the TV in adjacent lounge area (constructed for call center agents) and hide remote so she could continue to  listen to music as her cubicle is beside where she can hear the music, leaving staff looking for remote but too scared to ask. 
All while upper management can't figure out why the turn over is so high.


For the seasoned help desk agent, need not apply.

Its a great honour to represent a fine company as Miele I have enjoyed all aspects but especially the great strong relationships that I have created in my national accounts. I am there to support associates inform them of our product to inspire them to sell our product and at times I am there to sell our product too. I like being a sales representative its great to work with people and truly feel as though you are helping them out . Forwarding the information to make a informed decision. I work on a  computer program which gives my employer the feedback about my visits. I also do other reports in respect to demos and expenses and mileage.

Regards, Karen Sutton

Stressful environment, management is something else, if you like to work long hours, get paid poorly and have no life, this place is for you! For an appliance company they pride themselves more on customer experience than the quality of the appliances. Noticeable decline in equipment quality, especially in light of the current economy. (Customers love to have their rear end kissed when their new out of box unit is full of problems)- they really love that experience! Company is always looking to take more from their employees and play themselves off as a "Premium employer". If they could work you 24/7/365 and pay you nothing, this place would take full advantage of that. Turn and run! 

A typical day is logging in to all the software on the provided laptop.
Work at a fast pace to keep up with the demands of the expectations. 
The call center expectation is to answer calls immediately.
Cross communication with different departments to complete tasks, lots of waiting for answers.
The culture seems fearful of change to improve productivity and efficiency.


I’ve been with Miele for over 12+ years and can say that work life balance does exist. Family is valued and yes the business is not perfect but I can attest that the bad reviews are probably from the entry level positions in the call centres. Every year the company celebrates work anniversaries and this year alone there were over 40 people that held 5,10 or 20 years of service. That should say it all. Pay is generous and lots of room to grow. If you are looking for a career and not just a “job” this is definitely where you should apply. 

Top Job Titles	Average salary
Sales consultant 3 salaries reported	$20.75 per hour
Vendeur en électroménager 2 salaries reported	$60,000 per year
Delivery driver 1 salary reported	$52,500 per year
Bilingual customer service associate 2 salaries reported	$55,000 per year
Product trainer 1 salary reported	$90,000 per year

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