plumbing technician

plumber

apprentice plumber

journeyperson plumber

customer service representative

Mr Rooter Plumbing

A typical day at Mr. Rooter is always busy and full of variety… from scheduling shifts and helping my staff… to handling admin tasks and working through any problems that come up. Every day brings something a little different… and I’ve really come to appreciate the pace and the sense of responsibility that comes with it.

One of the biggest things I’ve gained from working here is confidence. I’ve felt really supported by my management team… they’ve encouraged me to step outside of my comfort zone… and that’s helped me grow both professionally and personally.

Management here is really supportive… it’s a strong team that genuinely wants to see people succeed… and that means a lot.

The workplace culture is positive and encouraging… people are always willing to help each other… and teamwork really matters here. You don’t feel like just a number… you feel like part of something bigger.

The hardest part of the job can be dealing with difficult or ornery customers… but with the support of the team… even those moments don’t feel too overwhelming.

The most enjoyable part of this job definitely outweighs the challenges… the collaboration with my team… the incredible support we offer each other and our customers… and the work we do in the community through support and volunteer efforts… it’s something I’m really proud to be part of. 

They pay the going rate, I gave 1 star to salary because if you are a first year or a second year that doesn't have a lot of service experience you will be doing excavations all the time, which is not worth the pay. they just got an excavator so now they dont even subcontract out the outdoor excavation, a plumbing apprentice has to do it, for a first year wage that's unbelievable in my opinion. the technician making the commission does not actually do the work, just sells the job and then the grunts do it. some of the guys make a small flat rate on those jobs, but not everyone which causes some serious problems. This place can be great for the right person, lots of money to be made, the service techs are for the most part a really good group of guys that are helpful towards each other, very friendly group. It sink r swim at this place.

Was told one thing at the interview and it changed when they saw I worked hard. Was somewhat trained, mentoring??? Forget it, they force you on commission after saying you have a choice, it’s a fake it until you break it mentality, it’s all about getting as much money out of the customer, if your worried about making your daily quota than your work will suffer…..too many rules and hurdles to jump, ask for back up?… good luck. It’s sink or swim there. Also was basically told I had to buy a $700 tool that I have yet to use….I guess if they were more up front than I’d have passed on the job.
This will be the last time I ever work for a franchise.

Best place I’ve ever worked, every one here is a beauty, whole crew of guys and the office people as well are all down to earth people. Yeah it’s a little hectic sometimes but nothing a person can’t handle. Anyone complaining about pay (isn’t very good at their job), probably one of the best paying service company’s in Edmonton. We take care of our customers here, providing repair options all the way to full replacement to just and basic fix, customer picks the repair they want, being good at customer service is definitely required here as you deal with people all day, some people don’t like that aspect of the job but once you get better at it it’s a breeze, and if you hate the customer service side then I would recommend doing new construction and roughing in toilets for 8 hours a day.

My typical day at work at Mr. Rooter consisted of booking clients for appointments and ensuring that the plumbers would arrive on time. I worked with about 8-10 plumbers at a given time so I had to ensure that every appointment was assigned to each plumber. I have learned and gained a lot of office experience from working there. I have learned HR, payroll, filling out worker's claims and sending them off to worker's, I have completed T4's for 2 consecutive years there, and have learned the everyday office duties such as filing, faxing, email, etc.
the most enjoyable part of that job was the people I have worked with. They were all so easy going and were very manageable.

I’ve really enjoyed the years I’ve worked here.  Really great atmosphere from management level down to the workers on the ground.  You’ll receive the help you need when you ask for it as well as the support you require to excel in the trade as a service plumber.  The company does not spare expenses on having the tools required for the job that are out of reach financially for a single individual, and aid you in obtaining tools you require.  Ones input into the company (by means of work ethic and knowledge of the trade) comes back tenfold in income.  If you’re good at what you do, you’ll make a killing even as an apprentice.  I haven’t seen any second year plumbers in other companies be able to break 6 figures.

I've worked for 2 other service plumbing companies and I have NEVER been treated so well.  All the plumbers push eachother at being the best plumbers they can be while still having plenty of time to joke around. Also the new management seems to be always trying to find ways to make the plumbers job easier for them such as new tools, pizza parties and always LISTENING to their guys. I have only good things to say about this company they really know how to make the new guys feel apart of the crew!

Extremely friendly and easy going staff and management!  The work keeps your brain working everyday, my coworkers are a blast to work with, management is very understanding, patient, personable, encouraging, and overall fun to be around.  Pay is great, and you’re helping people out every day.  I’ve heard super negative things about the previous management, but since it’s been taken over, honesty is first, making money is second.  I’m excited to go to work for once!  If you’re an honest plumber, and can play well with others, you’ll do great!

The standards for a CSR are high, but all of the supports are in place to help you succeed. The hardest part of the job is difficult customers, but the staff is so supportive that it's a minor blip. Usually the customers are fantastic. 

Management is amazing both professionally as well as personally. This really sets the tone for the culture which is laid back and a second family. 

I would never want to not be paid to be on call ever again.  Get ready leave at 2am and have the customer say no and receive no wages. Paid commission or hourly whatever suits the company and pays you less. All the franchise's are like this.  They line their pockets with 500 dollar calls and you starve on the crumbs if you only get a call per day or less. Won't ever work for commission or crooked companies again. What a waste of years. If there was a negative stars for family life I'd apply it. Expect you to leave home in an instant whenever or wherever you are.  Awful.

Top Job Titles	Average salary
Plumbing technician 4 salaries reported	$29.09 per hour
Plumber 5 salaries reported	$36.20 per hour
Apprentice plumber 8 salaries reported	$28.81 per hour
Journeyperson plumber 4 salaries reported	$53.50 per hour
Customer service representative 5 salaries reported	$20.40 per hour

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