Northern Call Solutions

I really liked this job while I was there (I only left because I moved away). It's a tough job, but you gets lots of support and incentives.  I learned early on if I took the advice being given and just did it, my stats almost always looked good and I earned the incentives.
The person that sat beside me always complained that we had to take call after call and that they got in trouble for putting their customer on hold and talking to the dude in front of them...uh, duh....taking call after call is the job...and don't leave your customer on hold to talk about what you are doing on the weekend, that's just bad customer service all the way around.

 In the summer, they gave us a few BBQ's that included salads, fresh fruit, desserts, hamburgers, hot dogs and veggie burgers!! They have fun days like 'comfy pant day" or 'jersey day'. My lead hand bought us pizza one day too. For the Christmas party, we had an all-you-can-eat buffet and dj and dancing. You also get breaks and a lunch (which is more than I can say for my current job :( )

Not a bad place to work at all. Taking inbound calls for cable company.  I was here for 4 years. I saw workers come and go and usually the ones who 'go' are the ones who don't actually want to work in the first place, you know, the call in sick all the time people and the ones that need loads of 'personal' off time, and then they complain that management isn't nice to them when they don't show up for their shift. Like, management isn't trying to run a business or anything like that. 
Some of the long time workers I met have been there for like, 15 years. 
Stats are important so you have targets to hit. Calls are pretty much back to back so the shift goes quick. 
Sometimes things are given away too and one summer I won a Patio Set!! The guy beside me won a television at the annual christmas party.

I've worked here for over a year and have found that NCS gives lots of opportunities for growth, wage increases, and very informative training. You learn how to handle all types of customers and although dealing with upset customers can be difficult it does give you skills in conflict resolution that can be applied to everyday situations and is a skill I can use in future careers. Lots of opportunities for sales incentives and monthly bonuses on top of hourly pay. Lots of hours and extra pay on premium shifts is an added bonus. There's peer training programs and incentives you can be a part of to help develop your own skills. The environment here is very friendly and there's always someone you can go to for help.

Really old and not maintained facilities. Call center appears from the 80's. Mold on carpet, bathrooms not cleaned regularly, chairs are broken and phone system is at least a decade old. Owners are root cause of this.

Anyone above Team Lead does not know how to manage supervisors, people, or anything for that matter. Allow people to cut corners to get better stats to please external client. Internally they have poor management skills. Owners are root cause of this.

Team Leads are nice and will try to make the best with the poor management, policies, processes, and facilities.

This place was horrible to work in, there was no respect shown to employees, bathroom breaks were not given and you were expected to use your 30 minute break to eat and go to the bathroom in an entire 8+ hour shift, manager's and supervisor's were disrespectful to staff and listened in on your calls, Incentives weren't tracked and your disability if you had one was disrespected and without accommodation. If you had a disability you were told to go work somewhere else.  Overall one of the worst places I have ever worked. Almost ruined my entire mental health working here causing me to take things out on my own health. 

Nice people and great management. The stressful part can be some rude customers to deal with but I guess every call centre can be like that. Not very flexible when it comes to work days allowed. Not a fan that working on a weekend is mandatory. I wish I could have done weekends on and off.  

They will constantly check your work progress which I found helpful as I do feel I improved my customer service skills working there. 

They hire fast and it is a great place to start if looking for customer service experience on your experience.

I enjoyed the work atmosphere, I had lots of support from management during my training. But I did not feel that my personality was fit for this job; I had difficulty handling irate customer's that needed someone to become angry with because they did not fully understand the service they purchased, and I did not feel I had enough background experience in this field of customer service to continue my employment there.

At the location in Barrie, Human Resources was related to one of the Team Leaders and I was constantly harassed and bullied by the Team Leader who had poor management skills and a bad temper. Absolutely nothing was done about the situation and was the very reason why I quit the job. If you enjoy being yelled at by clients and having a mentally draining job and where management plays favoritism, then this is the job for you.

Management treats you like your dirt on the bottom of their shoe, constantly speaking down to you and completely unapproachable. I worked there for 5 years and got stuck with whatever shifts they wanted to give me.. This place is a JOKE. Not to mention the agents doing the exact same job at the head office make about double what you do.. But they expect the same.(if not more) from you. DO NOT WORK HERE...

underpaid job , dont even bother applying for this disgusting job, how about enjoy being yelled at 24-7 ? never having good enough stats? or having horrible hours? how about the fact you get paid at 10.50 a hour dealing with customers who treat u like nothing half the time, keep in mind cogecos services dont work half the time so you have customers complaining basically all the time, if u dont believe me take a look at the facebook page for Cogeco

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