customer service representative

Payworks

I would never recommend working in Service. The rest of the company constantly shows that they don't respect employees in Service and the department has been understaffed since well before the pandemic. You will definitely be given more clients than they tell you in the interview and you will basically always be overwhelmed. The entry level job is very difficult if you have no payroll experience. 

Wage increases are regular but not at all enough to make you feel valued, especially once you've been there for a while. You can easily end up doing way more work and taking on way more responsibilities than other CSRs but are paid nothing extra for it. 

Senior management loves to donate to charity, which is great, but they focus so much on that and won't even pay their Service team what they deserve. 

Keeping new reps around has been a major problem in Service particularly since the pandemic and seems to be mostly because of poor training. They've improved the onboarding training experience A LOT since I started, which really shows how bad it was for me.

Not a lot of opportunities to advance if you don't want to stay in Service. 

Free parking at the office, good benefits, office gym, hybrid

The company is good but *extremely* poor management on the Corporate client service team makes it a frustrating place to work. The managers simply don't want to do their job and disregard slackers that never want to take their own calls, and certainly will never deign to be on the queue. It's pretty ridiculous but they won't do anything about it because it's been going on for YEARS. 

They are pretty stingy with the raises too but there is a yearly growth bonus that helps out. 

All in all, if you are looking for a foot in the payroll world, this job can help you but don't plan to stay there long term unless you change positions in the company. Trust me. 

Overall the company is fine - pretty basic in terms of actual perks and culture. 

For a company thats been remote for almost two years now you would think that processess would be better but not the case here, its a pretty disorganized company which makes some days incredibly frustrating. They dont seem to concerned with getting better either, they seem to ask for feedback but nothing seems to ever change. 

Like other reviews have mentioned, dont intend on staying in there service department for long. You will be overloaded and overworked in no time and good luck keeping up. People are mostly willing to help but you likely wont be able to keep up and you will just have to deal with it.

As a CSR, they give you countless responsibilities. You are not meant to just assist clients through the application, you will also become an implementation specialist,  
a trainer, and even an IT specialist when the clients can’t even use a computer at a basic level. You have to upkeep with 200-300 clients of your own who will constantly email you and then partake in the general queue to assist clients who will talk to any CSR. 

You’re constantly overworked with the bare minimum pay. Payworks expects the most from you but barely rewards you- maybe a free lunch here or there, but I’d rather have an increase to my salary.

The culture of the company is quite nice though.

If you do your best and have a positive attitude, you find Payworks an excellent place to work.
As a CSR, the first 6 months can be intense, but there are plenty of team members to help you along the way. It gets easier as you gain experience. You will have those small valuable:"aha" moments along the way. Stick with it, it is well worth it.
There is continuous learning with lots of resources, tools an encouraging and experienced team to help you.
Management genuinely cares about their staff.
They have a pretty good benefits package and plenty of perks. 


Typical day at work: answering calls and emails, problem-solving, trouble shooting, laugh with the team
Learning: There is always something new everyday.
Management: They are always willing to help and train you.
Culture: We have a healthy and happy culture. Everyone is helpful and positive.
Hardest Part of the Job: If you don't like being here or if you hate payroll, then it would be hard.
Most enjoyable: Food and parties, team meeting, celebrations for birthdays, retirement, to be able to fix clients' issues and overcome challenges

It is not a job that cares much for employee well being, and certainly not in there service department so definitely do not impulsively apply, think twice. You will be very quickly overloaded with youre own accounts, along with being expected to man a phone que to assist coworkers clients as if you didnt have enough of your own. If your a great mulitasker and do well being constantly overwhelmed, then it might be a great place for you but if not then youve been warned.

Amazing Onboarding, terrible follow up with actual training, if you have limited payroll experience, steer clear, because although they will pay for you to complete your PCP, you are first thrown to the wolves (clients), you are labelled a specialist so clients have high expectations, but you are then expected to figure out the system and any client issues for yourself.  
But, the thing to know is, if you know someone who already works for Payworks, and they are higher up in the chain, you will be promoted over other more experienced team members.  

What is the best part of working at the company?
Canadian company privately owned at the time 

What is the most stressful part about working at the company?
Management and limited people skills 

What is the work environment and culture like at the company?
Toxic in Ontario offices due to management style and approach to working in partnership and management approach to office and people management 

What is a typical day like for you at the company?
Busy and self sufficient until you had to request for permission on pricing and overall strategy

This job was ok, the work was easy but if you didn't learn how to fix an issue after having it one time, you were looked down upon. There is favouritism and secret bullying. If you have a mental health issue that requires doctors appointments, I don't recommend working here.

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