software engineer

project manager

warehouse supervisor

program manager

order manager

Philips

Personal Response Associate for Philips 'Lifeline'. 

Philips overall might be a great company, but their 'Lifeline' division is lacking in so many ways. 

Overview of Position: 

Responding to "emergency" alarms, although 95% of them are false alarms. Will spend the majority of the time talking about low batteries, trouble shooting technical issues with devices or marking down false incoming alarms. The software applications are outdated, complicated, and tedious to use. Would expect something better from such an 'innovative' company. Loud environment, you sit side by side with other operators. No individual seating, desks, or privacy.
The North York office only have about 12 desks, clustered into one tiny corner of the office. Personal Response Associates a.k.a. "PRAs" are at the bottom of the food chain at Philips Lifeline. Customer Care (CSRs) is considered a promotion which you will not even be qualified for until you complete their 3 levels of certifications, which you can only take every 6 months. 

Management: 

Unprofessional management team(Toronto/North York Office). The manager and supervisors will not treat you as an individual. They will make little to no effort to accommodate you, they will say one thing to your face and do the complete opposite. They say they encourage and value staff suggestions, this is also not true. They may even penalize you for giving your opinion on a matter they did not want to hear. 

Pay:

Below standard. Smaller companies pay more for the same line of work. Allotted vacation time is also below call-centre standards. Benefits provided on first day of employment, however it is a very standard and basic care package. 

Advancement: 

Management will tell you that, based on their own experience, they were able to advance within a matter of months (beginning as a PRA). This is simply not possible, since you are only able to advance after completing 3 certifications, and each certification is taken 6 months apart. They tell you everything you want to hear, but it is simply not true on paper. 

Overall, the location, management style and pay for this position is subpar.

Philips is a Dutch multinational technology company headquartered in Amsterdam, one of the largest electronics companies in the world, currently focused in the area of healthcare and lighting. It was founded in Eindhoven in 1891.It was once one of the largest electronic conglomerates in the world and currently employs around 74,000 people across 100 countries.[7] The company gained its royal honorary title in 1998 and dropped the "Electronics" in its name in 2013.[8]
Philips is organized into two main divisions: Philips Consumer health and well-being (formerly Philips Consumer Electronics and Philips Domestic Appliances and Personal Care) and Philips Professional Healthcare (formerly Philips Medical Systems). The lighting division was spun off as a separate company, Signify N.V. (formerly Philips Lighting prior to 2018). The company started making electric shavers in 1939 under the Philishave brand, and post-war they developed the Compact Cassette format and co-developed the Compact Disc format with Sony, as well as numerous other technologies. As of 2012, Philips was the largest manufacturer of lighting in the world as measured by applicable revenues.

My daily routine is to check and analyze all data for reliability test (New qualification / configuration) after stress and doing electrical testing. To make sure that all the limits is within the spec. before to proceeding into next time point of stress. And reporting to device owner / engineer about the lot intervals. I've learned on how to do  failure analysis, data analysis, and on my 1st to 6th months of worked I've learned on how to troubleshoot, do corrective action, PM (preventive Maintenance) in Rel lab machines. The hardest part of my job is when the machine need to do maintenance. Cause you need to pull out a 100 plus kilos of tray inside the chamber with help of other MT's of course. Another hardest part is when all reliability lot will come all together in a single day. Regarding to my co-worker I have no problem about them and they don't have problem about me either cause were happy and enjoyed to jobs. And if we have any misunderstanding related to work we speak it out to resolve the issue. About the management they also approachable and paired to all employee. Of-course the most enjoyable part is when our department having team building, that's the time we do sharing and team up,

My position at Philips Lifeline is as a Home Service Representative/Technician. As such, I am considered a contractual employee. My supervisor is the Production Manager.
I report to HSR support with date and time of appointment I had scheduled with the subscriber. A work order is emailed to me, and I contact the subscriber and book a mutually convenient appointment to either install or service Lifeline's equipment.
There was not a typical day at work. Every day was different.
My co-workers are the response centre team; people I usually only got to know over the phone, but we have a great working relationship!
I really enjoy working with people and the majority of my clients are seniors, who I find delightful, and given my time spent in the Veterinary field, if the subscriber has any pets, I consider that a bonus! The hardest part is trying to convince these people that Lifeline is there to help them and it is not because they are "old" or can no longer be independent. I call it Auto Club for your home.

After 1.5 years at Philips it was truly a sad day when they announced the plans to close the Montreal office and transfer the Business Centre to Markham, ON.  I thoroughly enjoyed working there, mostly because of the work ambiance. My colleagues were great to work with, and we formed wonderful bonds.

My manager was extremely professional and she was a great mentor for me as well. 

There were days when the job was very stressful and busy, but we worked well as a team and always encouraged each other through the more difficult periods. 

I would have stayed on there for many more years!



A typical day at work would include performing electrical duties for customers at their residence. 
I've learned how to wire receptacles, light fixtures, and switches to panel boxes in residential and industrial buildings. I've dug trenches, ran triplex cable from transformers to panel boxes, and I've learned how to use many different types of tools. 
The most enjoyable part of the job was working with the team members. I enjoyed going to work everyday, not only because of my interest in the electrical field, but mostly because of working with Scott and Allan. It was always a fun, productive working environment.

This job was very stressful. It's repetitive because a low of the calls are test calls. However, the emergency calls can be really stressful and traumatic. There's not really much suppose for that. The need to give more adequate suicide prevention training because in the training, they gloss over the fact that you can get calls like that. High turnover, long hours sitting down. They have a lot of work to do to make their employees feel happy, valued and to avoid burnout.

Very interesting. some stress involved but altogether a great job.

Easy location, great hours. Very good company benefits. Learned many thing because of the variety of the job. 

sometime the jobs would bomb and then you wait for it to be fixed. That could take up to 4 hrs depending on the problem. 

Month end and Year ends are also stressing. All in all very good.

On call 7/7 because of the nature of the job.

i worked shifts at philips didnt mind doing that at all,,we learend all sorts of thing had meeting about every week about what was happening at philips,, we had a great management team always spoke to you ask if there was any problems,,i worked with a good team we all got on well had a good laugh and would help each other out if there was a problem,, cant really say there was a hard part of the job we all new what we were doing, i really liked working with a good team thats what made the job enjoyable.

Philips Montreal was not an ideal place to work.
I was there while the company was in the process of shutting down its last Canadian plant.
:
Therefore, the uncertainty made for a toxic environment.
This pressure was not made any better by the red herrings that were often planted by senior management officals.
:
It is very difficult to be a productiver person when once does not know where the product is being made or serviced.

Top Job Titles	Average salary
Software engineer 3 salaries reported	$105,093 per year
Project manager 2 salaries reported	$64,339 per year
Warehouse supervisor 1 salary reported	$24.72 per hour
Program manager 1 salary reported	$95,950 per year
Order manager 1 salary reported	$58,085 per year

Working at Philips: company overview and reviews

Philips

Philips ratings

Popular jobs at Philips

Salary satisfaction

Job seeker tools

Employer Tools

Browse

Stay Connected