line cook

assistant restaurant manager

food service attendant

shift manager

cashier

SSP Group

The in restaurant management is great, but the upper management is okay. They hired four new full time servers right before the slow season (after warning us the slow season was coming) and rehired another full time server. So all the existing full time staff have been getting part time hours (15-25) for nearly two months because of this decision. You’ll also be asked to leave your current job and have completely open availability with the promise of 35-40 hours a week, but you won’t actually get that. You might get that for one week once every couple months. Also the weekly schedule comes out 2-3 days beforehand, not the 10 days in advance you’ll be told. So if you need full time hours, keep your current job or you’ll need to get a second one. 
For the interview, you don’t need to prepare, except for getting hired on the spot. The interviewer just read my resume, asked me when I could start, then welcomed me aboard.
A big plus is the benefits. It includes sick pay, paid vacation, and some medical stuff. But because of the limited hours, you might use your paid vacation time when your hours are low and not when you actually want time off. Management will approve it, and if you need money, it’s your best option. But still nice since you don’t find that many other places as a server. You’ll also get free parking at the airport.
The kitchen staff are all awesome, but they’re overworked for sure. There’s lots of hours for the boh, but you’ll be doing the job of 2+ people.

Since new management arrived at Waterloo main store, things took a turn for the worse. A typical day would consist of confusion and frustration for myself. Some managers seemed more concerned with their appearance than more pressing issues. A lack of understanding was evident from these managers who had come from smaller stores. Their expectations were set from these smaller, quieter stores. My role was misunderstood and I was pushed too hard at times in respect to my work load which was not just a cashier or replenishment. Always understaffed and under appreciated. New managers found it hard to communicate with old employees, so brought in friends of the same nationality and favoured them highly and obviously. 
Generally co-workers were the best part. Met some real good people.
Most enjoyable part was going home.
This company really don't care about their employees. Low wage, no respect but have you by the balls because of rent and bills.
This store takes BIG money. Valentines day 80k+, this gives the management a bonus, yet the little man sees nothing. 
An shameful outfit indeed.

I had been working with SSP AMERICA a famous name in food industry,I was working as a cashier,job was to satisfy customer at any cost and make them smile with our smile and services. 

0fcouse the up-selling was my talent which regulaly was bringing lot of buisness with help of our whole team.

As I was working on pearson international Airport one of the busiest place in Toronto,i was considered fastest cashier to finish the line or orders as fast as possible.

Team of  SSP restoronics is very good n really keeps the team work spirit ,which made me much more flexible and anthusiastic.

Hardest part was the delaying of flights and our extended works for hours, but it went smoothly with lovely coworkers.

I feel lied too. The company makes it sound like a fantastic place to work but it's not. You don't get paid your worth however; they expect more from you. No job descriptions or much training. You can be hired as a cook but end up being told to do things like unloading and loading stock, or beer kegs or being the dishwasher.
Staff gossip is out of control and management does nothing about it. You will feel drained just walking in the door because you can feel the tension. Management has their favorites that gets away with everything. Always running out of stock making it hard to do your job. You constantly have to take online courses, on your own time without pay. Plus, you have to take courses from Airport Authority so you can get a blue pass to go to Airside...that can take months. Staff don't last long before they quit. Moral is really low.

Worst place to work.  It’s a unionized environment so new people don’t get a chance to progress. Management is toxic. HR is by far the absolute worst. Servers and bartenders are so divided because servers don’t tip out the bartenders. everyone talks poorly about everyone. Parking is NOT free if you’re a part timer. I say if you want to serve or bartend and you would like a good experience, stay away from this company as they own quite a few restaurant locations within the airport. 

SSP QC is a company that I enjoyed because of the benefits given to the employees, the food that we could eat for free as a supervisor or for our birthday and to meet people from different parts of the world in the airport.  Of course there were ups and downs, but overall it was a good experience working there.

A typical day at work is non stop. Breakfast start at 5am and close at 12am its a non stop There are always people coming and going.  I have learned that sometimes it dose not matter how many years you give a company. you can and will be replace at the drop of a hat.  Management is not in charge the employees are. its a diverse environment. The hardest part of the job is to get people to realize that you are there to run the business. I must say the most important part of the job is getting pay.

I will not recommend anyone to work at SSP. Staff is not considered. The working conditions are rudimentary, you have to deal with what you got. Hour heating system failed and every single day we sent a report for the heating to be fixed it was so cold they never listened to us. I end up leave the job.

Absolutely disgusting company. They only care about profits and don't care about your own well being. Will fire you on the spot if they can. Avoid it at all cost

What is the best part of working at the company?
Respectful workplace, nice and friendly staff, fair  benefits.

What is the most stressful part about working at the company?
As a service job, time management is the most stressful part.

What is the work environment and culture like at the company?
Friendly and respectful environment.

Top Job Titles	Average salary
Line cook 6 salaries reported	$22.82 per hour
Assistant restaurant manager 2 salaries reported	$54,950 per year
Food service attendant 3 salaries reported	$21.08 per hour
Shift manager 1 salary reported	$27.50 per hour
Cashier 1 salary reported	$21.38 per hour

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