account executive

bilingual inside sales representative

account manager

inside sales representative

social worker

Sage

The job is relatively difficult with a fair bit of specialized knowledge in the Sage products.

The call centre is busy, expect to go from call to call with no gap between calls and dealing with customers that may have been waiting 15+ minutes.

The wage rate is low for the industry and for Vancouver and the management philosophy is to burn out employees in 2-3 years and have them move on to keep costs down. In my case, I worked there 10 years and received no pay increases or bonuses for the last five years. I finally left when I discovered that new hires were being paid more than what I was getting.

The vacation and benefits were reasonable.

The management in Atlanta don't appear to accept the reality of the Vancouver cost of living.

When I left, Sage was in the process of migrating positions from Richmond to Oregon so job security may be an issue.

Sage has been a challenging place to work for many years now.  Constant restructuring keeps employees on edge, resulting in a high anxiety work place.  Opportunities for advancement are decreasing as they bring in outside talent rather than within.
Work loads are increasing and turnover is constant. This has been ongoing for many years.
Lack of excellent people managers due to lack of on-going training and pressure from executive leadership.
Aside from the leadership issue, the people who work at Sage our fantastic, hard working, and want to succeed.  Recognition seems to have dwindled over the years, where once we had a very good recognition system and people were proud of the work they did.
Overall, Sage is in transition and this makes for an unstable work environment.  Competition among campuses is apparent; there is no FAMILY feel anymore.

Working at sage was one of the best jobs that I had, being able to calm down a customer and walk them through their issue was and honor its hard to explain to people on the phone things in their software when your not there to see it. gets frustrating at times and when they don't understand you is hard too, the staff was great fun there was always laughter and fun but you knew when you needed to work. working with high volume calls can be a challenge as well cause sometime you feel you cant catch a small breather in between calls. but in the end you always leave happy never upset or anything else. I found that I would wake up feeling relaxed and ready for the day where some jobs I wanted to call in sick .

My typical day is supervising my staff in regards to A/R, Credit and Collections. Dealing with difficult customers. Applying customer deposits and preparing bank deposit. Conducting credit checks and approve credits. I work with a great team and everyone was a team player. Management is very professional. The hardest part is staying very late at month end because I provided service for the Vancouver office and they are three hours behind us. I enjoyed the team spirit we had.

The management don't care if you're sick, they still want you to come in or it puts undue stress on other's which inturn get other's sick. No pay increase in over three years. You're hired as contract at first, which can last months and months. I received one bonus, which they put on the same cheque as your regular pay. So it didn't amount to much. You have to support multipe products with no pay increase. Unobtainable goals by management to try to get a bonus. If you dont get a bonus at the end of the year, you feel pretty bad for the next year and therefore dont try.

Typical corporate BS. Everyone in a management or decision-making position is incompetent and expects base-level customer service to make up for it. Does not know how to please its own customers. Does not treat employees as adults, but rather as delinquent teenagers. Contractors are treated like the company's slaves. Everyone hides behind something/someone.

Day at work : answering phone calls
Learned how to manage client anger and promotion skills, how to "educate" the customer.
Management was nice and helpful.
Co-workers were very nice and maintained a good atmosphere on the floor.
Hardest part of the job was to stay on the phone 90% of the day.
The most enjoyable part was the events organised by the company every now and then (Christmas party, new product launches events, etc..)

Feels like the strategy is always changing, compensation is on global level, so no matter how good your country does it's a collective effort. Don't do a great job of motivating non sales troops. Great benefits, flexible hours for non call centre jobs, and if you're a shiner you can really shine, but little to no advancement opportunities for the hard workers.

Sage was a very entrepreneurial company, where sales representatives were free to adapt their speeches and conversations depending on each of their customers, as long as they were respecting common sense rules and good practice policies. Unfortunately this is not the case anymore. The place sounds more and more like  a callcentre with preset conversations and scripts. Still a good place for junior rep to start.

Production have become bogged down due to a change in direction, wrong management decisions. Good people are working really hard but not enjoying the fruit of their labour. Things keep on changing and not always for the best. My advice: settle down, focus on being productive - let programmers program again.

Top Job Titles	Average salary
Account executive 6 salaries reported	$84,417 per year
Bilingual inside sales representative 8 salaries reported	$64,513 per year
Account manager 2 salaries reported	$73,200 per year
Inside sales representative 3 salaries reported	$65,622 per year
Social worker 1 salary reported	$46,826 per year

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