guest service agent

front desk agent

spa team leader

reservation agent

cleaner

Scandinave Spa

I enjoyed work for the first few months. Cheap staff housing, very easy work, free ski pass etc. But you do not want to depend on this job. Management fire without warning or cause, use fear mongering to control staff and create a generally unpleasant atmosphere in an otherwise nice workplace. E.g. intense questioning regarding sick calls and possibility of being fired, vast overreactions to noise complaints in staff housing (banning employees and past tenants, threats of reporting to police), purposeful withholding of promotions to those who have worked for it and to top it all off, no REAL recognition of a job well done. I made friends for life working here, but otherwise I have never been treated in such a way by an employer. If I were you, use the job to your advantage and then get out of there, because they will drop you without remorse or hesitation. 

PS I left willingly so have no personal vendetta, however I saw many great employees be terminated without cause leaving them in difficult situations, this is just a genuine warning. 

My typical day would be starting at 8:30 am until 5:00 pm. Taking care of the opening of the Bistro which will include putting the AM food orders away correctly. When the front display is organised accordingly, the inventory done and all temperature recorded, I would have a look if any food, beverages and all other supplies, needed to run the bistro, has to be ordered for the upcoming days. During the day: making sure everyone gets a good service. If anyone has a dissatisfaction, I would make sure the guest would leave with a smile in my best abilities.

The best part of my job would be having the opportunity to have conversations with the guests and sometimes get there opinions on the spa and what I do, because it would get slower in the afternoon.

The most difficult part would of been not be able to receive TIP option on our PDQ machine. It takes some valorization out.

In all, the spa is a great teamwork environnement and very pleasant to work there. We loved pizza day payed for us.

I worked here for over a year in Whistler, every day coworkers would complain which contributed to a really negative culture. The lack of trust between employees and management was evident and very little recognition was given to hardworking employees. The turnover rate for all departments is very short, which again drives home the point that employees are not valued or treated with respect. There is a power-hungry management chain and HR is a no go.

The only redeeming factors Scandinave Whistler has to offer are their benefits (but they trap you for the season with these and if you leave mid contract you have to pay them out).

Many surrounding employees left due to mistreatment and unfair expectations. I left as soon as my housing was not controlled by the spa and it was the best decision for my mental health I made while living in Whistler.

I was Maintenance Manager from October 2019 until August 2020 and had a great time getting to know everyone at the spa during this time.  My main reason for moving on had nothing to do with the spa, just a different opportunity presented itself I didn't think I should pass up.

The Spa Director during this time was awesome and a pleasure to work with.  Didn't micro-manage but made sure the job got done and provided support whenever needed.  All the other managers were great too, nothing bad to say about the Spa and one should be so lucky to find themselves working there.

The company really practices what they preach, about health and wellness, which is amazing.

The pros would be the people you work with. For the most part the employees are some of the loveliest, genuine people that turn into life-long friends. The cons… the list goes on. Biggest issue and why they’re rated low as a job is their incompetent management. I have never seen such condescending and power tripping in my life. Might make sense if they were good at their job but you could’ve hired a monkey and the reviews/ morale would be higher. I could write an essay on reasons to avoid it (like not paying rehired staff their original pay but STILL expecting them to do the same job.) As someone who has been here for awhile-there’s so many better job opportunities in Whistler. Don’t spend your time here you really will be miserable 

Poor micro-management and disorganisation which created a chaotic, unproductive work environment. Constant drama and lack of clear leadership adds stress, while poor staff treatment lead to huge turnover in the last 3 months. The amount of staff who quit or got fired caused huge stress while many felt undervalued even while working overtime. Employees remaining feel unsupported, making it nearly impossible to maintain a positive or professional atmosphere. Management hold staff housing over employees making it nearly impossible for people to leave at their own will. Avoid at all costs if you want to have a good experience in Whistler. Only benefit from working here was the life long friends made. 

For a place that supposedly values wellness upper management micromanages all the staff and do not know how to lead. We had done a spa survey and the biggest concern was the management team. Since the survey no action has been taken and the staff do not feel heard. The environment will never change if you don’t listen to your staff. There is also no opportunity for growth in the company as seen with multiple staff who want to go that route. The only thing they’re good at is selecting empathetic and genuine people to work for them. The team is amazing and like a family but management makes us all miserable 

I worked at the Scandinave Spa Blue Mountain location as a guest service agent. Absolutely loved this job, it is a great work environment, organized, and friendly people. Your not standing in one spot all day, they have you rotate in different areas of the spa so that you have a change of scenery and tasks. That’s super important for me! Benefits are a plus , use of the baths are a major plus, and location. However, the pay is not great, that’s the only down side. Nonetheless it’s a great place to get experience and to grow. 

What is the best part of working at the company?
Fantastic team, managers willing to work with you to get through any issues. Night staff automatically get private room. Benefits are decent too.

What is the most stressful part about working at the company?
All the stairs! Your legs and bum get very sore very quickly when you start.

What is a typical day like for you at the company?
Get into work, staff meeting amd choose whos working where, get stuff organized and start working

There really is no room for advancement within this company, but there is job security as they are constantly busy throughout the year.  
The pay and benefits are good compared to other companies and the job duties. 
I found when I was hired there was a lot they didn't tell me about the job. I felt they weren't up front with how physically demanding the job is; constantly on your feet, running around clearing tables, washing dishes, carrying 40-60 lbs towel bags up the stairs, having to handle dirty towels, etc.

Top Job Titles	Average salary
Guest service agent 13 salaries reported	$19.92 per hour
Front desk agent 11 salaries reported	$21.25 per hour
Spa team leader 8 salaries reported	$22.66 per hour
Reservation agent 5 salaries reported	$20.45 per hour
Cleaner 9 salaries reported	$23.39 per hour

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