Servisair

A typical day at work includes meeting and greeting all sorts of passengers from various backgrounds and addressing their needs while following the workplace policies and procedures. It is also a team driven work environment where you are responsible to perform many functions at the same time.

While being at this job I have learned that pleasing a customer is not as easy as it sounds. They always want more than what they are being offered. It takes patience, good communication and people's skills in order to satisfy and understand their needs.This job has also helped me to groom my customer service skills. After working in fast pace environment where you have to be very careful when dealing with customers, i have been able to enhance my problem solving abilities

Management is based on corporate culture.

Co-workers who work at this organization range within all age groups.


The hardest part of the job is to make passengers happy while at the same time making sure that company's rules and regulations are not violated.

The most enjoyable part of this job is that you get to meet and know all sorts of people from various backgrounds. 


We work here as a team, I love the way we work together to get the job done. Each co-worker is valuable assets to smooth and successful flight every day, every shift.I have learnt a lot. not just how to handle flight check in and departure procedures, but how to work under the pressure, how to interact with each member of our team, how to get help from other sectors of the operation. And to anticipate supervisor's instructions to get the job done right. 
A typical day starts with briefing for the day. It is the time to get as much information as possible for that day''s operation. Next will be at the position either at check in counter, or to the departure/arrival gate. My shift will not be finished until all is done, and the flight is on its way to the destination high in the air.

Every Morning i would set up wheel chairs for flights, then would insure all peole who requested a wheel chair were accounted for. I learned with handling wheel chair passngers that sensitivity is key to this compenent of the job due to the passengers valnerabilty of them trusting someone they do not know so my job would be to make their expirence a good one by providing conversation and asking them how their flight was things to make them feel at ease. My co-workers were fantastic we really worked as a team to complete the goal of getting all passngers through the arrivals area, everyone was friendly and was very easy to trust, the hardest thing i encountered when working was the long walking distances of the airport, the airport is quite huge so gettting to each section would take alot of you regardless of fitness level but i got use to it. The most enjoyable part of my job was having good conversations with people.

When you work a the Airport there is every day different, you a lot of patience, kindness, understanding for the position. Dealing with different nationality, cultura and tempretura of the people you
change a lot, learn a lot. Management has to be helpful, guideing the workers, helping for a better understanding. Co-workers of course again different nationality, different temperatura is not easy, but understanding and halping them is mandatory. I had fantastik people to work with, I always loved my job. The hardest part, there always a few not satisfied, super miserable passanger, but patience help.
I'm a people person and I had good people to work with, I learned a lot.

•	Handling customer inquiries
•	Advising and follow up communications with flight crew and ramp agents
•	Assisting passengers who require special handling
•	Extensive use of airline computers 
•	Training new employees in an operative way that  meets the standard of the company
•	Ticketing, passenger check-in and provide fast and friendly service
•	Performing duties in accordance with established policies and procedures while giving primary consideration to personal safety, the safety of co-workers and customers
•	In charge of the gates and responsible of all the paper work
•	Leading agents to do their jobs in an organized and efficient way

Servisair is a good company. I have learned lots of experience whenever I go to work. Co-workers are friendly and helpful. They are willing to help you anytime you need. As everyone knows that Airline field is time pressure; Therefore well management and well prepared are the must. I am very proud to be working with Servisair because all management team do well done for . The hardest part is dealing with the passengers. They are sometimes rude and unpredictable to please them. However, all management team and coworkers are nice so I can enjoy working there

I worked as passenger agent. Last 2 years company cut employee and I worked by myself during the night shift, because I didn't have enough seniority to work during the day . I handle situation with customers doing arrivals and re booking. I can not complain, this position gave me the chance to learn French and prove English. It was a good place for immigrant whom has just arrived in Canada. I can tell that situation was different as a customers as well. But I'm glad that I had such opportunity to work at Airport in Montreal. I've learned something new, and now I can add completely new field in my CV.

The company offers a flexible schedule and overtime, those being about the only advantages to the job. Most of the equipment is old and malfunctions, any times the agents have to handle luggage or cargo well over 70lbs manually, in tight spots(cargo hold).The agents are exposed to the various dangers of working around a plane that is either landing or about to take off. The co-workers and direct management are a colored and diverse group, some good some bad.

Pick up luggage and cargo from conveyor belts in designated areas.
Then transfer these loads onto container carts, to be transported from the main hub to the aircraft.
Manually transfer luggage and cargo from the container carts to the aircraft or use a belt conveyor.
I learned how to drive a tug and belt loader 
Other times I would Wing Walk the aircraft, making sure the wings dont hit anything before taking off.

Working with various persons, planning for flights, booking reservations and cancellations.  Dealing with delayed flights and rebooking of passengers.  I was able to be team leader in charge of about 5 staff members and responsible for the on-time departure of daily flights.

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