clinical support staff

case worker

maintenance person

shift manager

staff supervisor

St. Felix Centre

Working with St. Felix Centre was an educational experience for me, throughout my years, most of the management team had come and gone. There seems to be a more solid management team now, who do care about staff opinions and safety. The management team is basically all staff that has worked their way up, which is nice to see, as management has worked most of the jobs below them. Now the upper management team is not as involved with the day-to-day activities and rarely shows face unless PR is needed. There is a constant flow of new staff coming in and other staff leaving. There is a lot of forgiveness with management, sometimes too much with little to no consequences. The burn out rate is very high within the social services industry and specifically within this company, due to the nature of the job. Overdose response training is not required before starting, but should be considering overdoses happen very frequently. Sometimes the new staff or temp agency staff have never responded to overdoses and do not know proper protocol and response. 

What is the best part of working at the company?
The experience working with a wide range of guests. You will face very difficult situations on a daily basis that if you can learn from them, will prepare you to work at any shelter in toronto.

What is the most stressful part about working at the company?
High stress situations (death, overdose, fights, threats) happen regularly. It can be a very tense work environment.

What is the work environment and culture like at the company?
Poor. The powers in charge claim care for their guests and employees but only care about what the place looks like on paper rather than supporting those they are entrusted to care for.

What is a typical day like for you at the company?
Chaotic. It's fast paced and you never know what's going to happen. One day could be nice and peaceful and mostly smiles and another could be filled with screaming, 911 calls, violence and emotional trauma.

I really like the St Felix Centre because my supervisor is a well understanding person who is treating his staff equally. If you are at St Felix Centre you feel more relax and comfortable. During my placement I was able to learn how to advocate for  clients to get  Housing Stabilization Fund and also to apply for housing connections. I was able to meet different people who have mental health barriers and work with them in a respectful way.

The hardest part is when I was encouraging individual to go to the hospital to see the doctor when they are not feeling well. It was very hard because some of them they didn't want to go to the hospital though they are not feeling well.
The most enjoyable part is when I was doing one-to-one with the individual, it was a great opportunity for me to know individual better and find out what exactly they need for support.

Very friendly atmosphere,lots of teaching moments,Management are helpful and understanding,co-workers are happy and kind,the hardest part of the job is wanting to give your all, the most enjoyable part is being there and helping out and seeing people smile.When I started out there,I worked in kitchen and then proceeded to do other things like helping out with the summer day camp, painting murals and helping in the clothing room. I actually would help out wherever possible like Cleaning and mopping floors, take out the garbage and help to unload food truck or work in the upstairs office manning phones and fax or do filing.

I have worked in multiple non-profits and community centers. And this organization is by far the worst managed place that I have ever worked. 

While their Respite program is new and management is just getting used to things, they seem to have NO CARE IN THE WORLD for their employees' wellbeing. The pay is terrible, management has clear racial bias, and there is seemingly no organization at all. 

The only good part of this job was my fellow support staff. Everyone that works frontline are amazing, compassionate, and driven. I've learned so much from the frontline staff and feel St Felix needs to get their act together for the sake of these wonderful workers.

The best thing about this job is the experience you will gain working with a multitude of clientele. Guests range from high functioning adults with low challenges, to low-functioning individuals with mental and physical challenges. Lower staff is amazing. Community safety team is phenomenal. Support staff and supervisors, for the most part, move as a unit. 

Upper management, however, is unhelpful, biased, carries favoritism, and is very discriminatory. 

No sick days. No vacation pay. No benefits. My advice is to take your valuable respite/shelter experience, and find another place to work. This is NOT somewhere you want to stay long term.

St. Felix center is a run by a toxic management team that are very mean and underhanded, when you do not share their views.  The nuns that own St Felix center are often unaware of the goings on of the managers running their centers they actually are the best part of that place  

What is the best part of working at the company?
On time briefings and information sharing. Wonderful people ❤️ 

What is the most stressful part about working at the company?
Poor pay, no health benefits, hazardous work environment due to paraphernalia and substance consumption by clients 

What is the work environment and culture like at the company?
Fair and fair but it could be improved 

What is a typical day like for you at the company?
Could be hectic most of the time

I was employed for a contractual position as a gardener. It was my first time being a gardener really, and it was a lovely experience. I got to do a variety of tasks initiated by the coordinator and I felt fulfilled as I like nurturing plants (watering plants) and finally seeing the final product and sometimes also reaping the fruits of my labours. 

What is the best part of working at the company?
Saving lives and helping others.

What is the most stressful part about working at the company?
Lack of support from upper management 

What is the work environment and culture like at the company?
Highly stressful and quite cliquey.

Top Job Titles	Average salary
Clinical support staff 1 salary reported	$28.39 per hour
Case worker 3 salaries reported	$65,735 per year
Maintenance person 12 salaries reported	$25.92 per hour
Shift manager 13 salaries reported	$23.00 per hour
Staff supervisor 5 salaries reported	$23.09 per hour

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