Sue Ryder

At Sue Ryder I played a numerous amount of roles such as customer services. This includes welcoming customers into the shops, helping them find the product which they are looking for, offering alternative products if others are not available. Another role I played was to remerchandise the shelves this involved taking off old products and labelling up new ones and putting them on the shelves. Moreover I also got some training on the till, this allowed me to gain experience on how to work the till and how to address the customers in the right way. The hardest part of the job was to ensure all customers were satisfied with their shopping experience. I overcame this by being polite to all members of staff and customers and respecting all opinions. The most enjoyable part of the job was gaining a large amount of experience of what the working environment is like and the opportunities to work with the volunteers and alongside the manager and assistant manager.

I was a volunteer in this Charity shop for several years.  Volunteers were unpaid, we donated our time to a worthwhile Charity and enjoyed the interaction with our customers and co-workers.. I sorted donations, retaining those useful to the shop, steamed clothes and organised displays in the shop. Served customers, using cash register and did banking when required. Management was very supportive and co-workers friendly and helpful. Enjoyed helping customers to find suitable items, hardest part was steaming clothes.

A typical day would include stocking the shop floor and running the till, I have learnt many skills such as till work and I have improved my maths skills and communication skills. The management team are very understanding and caring. They are also very easy to get along with. My co-workers are all very open and welcoming, they make me feel included. The hardest part of the job is probably when we have to call the police because people are stealing from the shop. The most enjoyable part of the job is most definitely meeting all the new people.

Company itself has undergone several changes in management further up the chain that has often affected morale elsewhere in the company; was once very people oriented & focused on workplace satisfaction, is now much more business oriented & sales driven.

Being a member of a sales team guarantees a varied worklife; you will certainly not get bored.

It is a difficult occupation but very worthwhile & will provide you with a great number of useful skills & experiences for the future.

Shop managers are immensely supportive of their workers both volunteer & otherwise.

Used to be a nice place to work office staff were friendly and carers were nice to each other. But things have changed. Different people in the office and now forced to work three or four weekends in a row. Told to do double shifts two or three days in a row. We don't get listened to. Lots of us are really tired and looking for other jobs. Sometimes working 7am to 11pm and then back out at 7am next day. Nobody listens if you say you are struggling. There must be easier ways to make a living!

•	Customer Service Skills; Dealing with enquiries both face to face and via the telephone. Ensuring that a professional manner was kept at all times.
•	Visual Merchandising; Organising and planning stock locations to ensure that the shop has a exciting and enticing appearance to customers. 
•	Data Entry and Basic Admin Skills; Ensuring donations were logged where possible, priced and dated. This ensured a good selection of goods were avail-able in store.

FANTASTIC with care for residents but LACKING care and compassion for staff in retail. A culture of you scratch my back or I will scratch yours out!!! Terribly unprofessional management who turn a blind eye as long as money is made. Training is pitiful. Eg welcome meeting 3 years into employment!!!

was a good inviroment but was not really given much to do.

The staff where always helpfull if i needed help with something and always has a nice and freindly approtch to people.

Overall volanteering there was good but not what i am looking for im looking for a job that will help me gain more skills to be able to continue in the area of working i would like to have.

A typical day at work at Sue Ryder is productive. You will be asked to sort shelving out, sort stock out or even handle the till if you are old enough. 

I learned how to be patient, how to mark stock up.
The  management at Sue Ryder are lovely.

it is a friendly place to work with management ready to assist you to achieve success as an individual. I look forward to busy days and we have friendly customers and are able to get them to appreciate all we are about.

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