truck driver

driver

chauffeur classe 1

dock worker

mechanic

TST-CF Express

As a customer care rep, you'd spend the day juggling phone calls, emails and dedicated accounts, as well as offering support for people in other terminals who couldn't be bothered to do their jobs. It did feel rewarding at the end of the day, knowing you'd helped people out and were making at least a small difference in people's lives. However, to cut costs the entire customer care team was laid off without warning, and our jobs were outsourced to another company owned by Transforce. Thus, I was bumped down to the billing department. 

In billing, all you do is type, transcribing information from bills of lading into the computer system used by the company for tracking and invoicing. All night. From 4:30 pm to 12:30 or later depending on how understaffed we are that day. The understaffing was a huge huge problem. We would get in trouble for overtime, despite being short 2 or 3 people on a given night, and we would get promised by our manager (he was really great, honestly, just faced pressure from higher-ups to cut costs etc etc) that more people would be hired but we remained chronically understaffed, even into the busiest time of year.

Honestly, I really enjoyed this job for a while. It's a laid back environment, you can hang out and chat with coworkers as you work, nobody's looking over your shoulder and micromanaging for the most part, and the pay is really great, but there is a lot of room for improvement on the management side of things. It seems like the company just keeps making horrible decisions that come down hard on the workers and it takes a toll.

One of the worst places I could work for. Employees are treated like a disposable commodity. Money not people was first priority had to work more than at other companies to make the same money. This company is run by incompetent money hungry non-corporate types.
The company shows no loyalty to employees. You are a disposable commodity, lack interpersonal skills.
I wouldn't recommend this position to anyone. The initial training you get is very basic and you are given a book to review to help. However, the processes and rules change on a daily basis making the training almost useless. The worse part was that you never know what you are making because they don't tell you how much your earn per trip, and that is how you earn money here. So you have to wait until you pay day to find out what you made. Then there are deductions for the gas that you purchased with their gas card, deductions their logo, deduction for their satellite, deductions for the sticker they put on your vehicle and a bunch of other deductions than you never know. Then, the next pay period they deduct more than you made so that now you owe them money, at this point you realize that you will never be able to be rewarded for any of the work that you did, the system is designed so that the drivers starve and go broke, while the company makes millions.

I do not recommend this job to anyone looking for a career this is not the place for you.

A typical day at work for me required for me to call upon existing customers and obtain new customers.  In my 22 years with this company, I have learned how to manage people with confidence in my decisions and how to delegate my time to the best of my ability.  
I was part of the local management until I changed positions.  I worked with employees that have been with the company as long as I have and have developed good relationships with them.
The current workplace culture is a little negative with some upper management changes; long time employees leaving the company and it is been hard to see them go.
The hardest part of my job is to hear about all the competition and the rates they are offering and what we are offering.  I have to wonder how these other companies stay in business with offering such low ball pricing.
The most enjoyable part of my job is working with our existing customer base.  A lot of our customers I have been working  with as long as I have been in the transportation industry - 27 years.

What is the best part of working at the company?
The relationship with the staff (manager, drivers, dock man &dispatcher clerk)

What is the most stressful part about working at the company?
when customers' freight cant be delivered on the scheduled time

What is the work environment and culture like at the company?
the work environment is cordial however tasks assigned have to be completed at the appropriate time and accountability is foremost

What is a typical day like for you at the company?
scanning receival manifest (checking for over, short /damaged  freight)
enter deliveries on the spreadsheet & reconcile them with delivery slips at the end of the day
prepare drivers run with freight for delivery
schedule pick up and identify shipping route (Vancouver& Calgary)
conduct dock scan of freight 
prepare manifest for cargo in trailers, apply seal is applied , and prepare driver manifest
ensure all staff log out and the facility is closed for the night

They have a huge driver turnover for a reason.
 In their yard in Michigan sits many many trucks that no one drives. The satelite system that they make you use is out dated at best. Dispatch does not ensure that you will get accross the border for the cheap fuel. If you are the type of person that likes to have hours upon hours of you time thrown away then you will love this job. If you like driving hundreds of extra miles for practice then just make sure you have room in your budget for ALL the extra fuel. During my second week I   waited around or drove for 60 hours and made 100$ They said " that's trucking. Maybe you will make money next werk."  I know a guy that bought a brand new Ford transit van to do the job and he also lost a lot of money during his first two weeks. BE VERY CAREFUL ABOUT WHAT YOU WISH FOR.

I worked at Tst Overland Express for a long time. I can say that I did enjoy it for many years. But on the other hand like any big company you're just a number. Easily replaceable. It's call about the company and employees are easily tossed aside. The new president of Tst is a glorified salesman and doesn't know his a*# from a hole in the ground. Job security is the biggest issue here. Pay is good, benefits are good but you never know how long you will be employed there and it doesn't matter how good of an employee you are. I saw some great employees who were there for many years get tossed aside like trash. This is a unionized environment. If you can get in the union and get some seniority you'll be ok but if you're outside of the union goodluck on job security. 

This company has no idea how to manage their call center. The few long term staff actively pass the buck and work the system to do as little as possible, while others are left to pick up the slack.  They have half the number of staff they should and overwork/improperly manage the staff they have to compensate. Management is very cliquey, if your not their personal friend you will have consistent issues, and they have/will falsify information to weed out those who are not their BFFs. There is zero opportunity for training, growth or advancement and unless there is a major change the increasing trend of staff turnover will only continue. Personally would not recommend working or using their services, especially knowing how they operate now.

What is the best part of working at the company?
very friendly management and good understanding staffs.upper managements are very supportive amd respect every staff.

What is the most stressful part about working at the company?
in the harsh winter it gets very cold in our vancouver warehouse.

What is the work environment and culture like at the company?
work enviroment is good.very inclusive.multicultural company 

What is a typical day like for you at the company?
1 start the day by reviewing my tasks and priorities. Throughout the day, I collaborate with team members and management. It's a dynamic environment that allows me to contribute to various aspects of our team's goals."

I start work with a smile and hello to my co-workers. I worked afternoon's so when I started I would be sending my driver's to their last pick up's and bringing my driver's in for the day. After the driver's went home, I would build my out-going loads. My dock-foreman taught me a lot about hazardous material and how to build loads. I had great leadership. The hardest part of the job was getting co-workers to respect me as a person and not a woman. After years of experience, I have been able to get past these situations very easily. The most enjoyable part of the job was the team aspect everyone had.

I learnt everything I know now from CFL. Multi-Tasking between Customer Service incoming calls, contacting shippers advising about their shipment. Entering all information into the computer system from the start (bol's) to the end (outbound manifesting) and all steps between. Location and transporting missing or damaged shipments.
Middle Management very accommodating when it came to situations in the work place as well as at home. 
Because of who I am CFL was one of the best places for me to work, keeping my daily duties and job title while learning all other positions.

Top Job Titles	Average salary
Truck driver 131 salaries reported	$27.72 per hour
Driver 151 salaries reported	$28.86 per hour
Chauffeur classe 1 117 salaries reported	$27.56 per hour
Dock worker 63 salaries reported	$24.89 per hour
Mechanic 53 salaries reported	$38.81 per hour

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