reservation agent

guest service agent

general maintenance

front office manager

engineer

The Hazelton Hotel

I have never experienced a workplace as toxic and soul-crushing as Hazelton Hotel. If you value your mental health and professional dignity, stay far, far away from this place. The primary source of this toxicity is the Asst Concierge Mng, whose management style is characterized by fear and intimidation.

From the moment you step into the lobby, the atmosphere is suffocating. He rules with an iron fist, creating an environment of fear and intimidation. It's as if their mission is to break your spirit and crush any semblance of joy you might have had about your job. Constructive feedback is non-existent; you're met with harsh criticism and belittlement. 
He frequently listens to conversations with guests, monitoring every word and auditing interactions in real time. This behavior is intrusive and disrupts the natural flow of service, significantly impacting employee performance and morale. 
Daily, you are subjected to their erratic mood swings and unreasonable demands.  There is no support, no guidance—just a relentless barrage of negativity. The stress and anxiety of working under such oppressive management have driven many talented colleagues to resign, leaving those who remain in constant dread.

If you value your sanity and self-respect, avoid this place. There are far better opportunities out there—ones where your hard work will be appreciated and your well-being respected.

Working here had its ups and downs. The hourly employees are awesome—they really care about their jobs and do their best every day. Unfortunately, the same can’t always be said for upper management.

It seemed like getting ahead was more about whether you clicked with the General Manager  rather than just doing a great job. I noticed that people who didn’t get along with the GM had a tough time moving up or getting raises. It felt like promotions were more about favoritism than actual performance.

HR didn’t help much either. They seemed to just follow whatever the GM wanted, and there were some issues around salary discussions that didn’t sit right with me. Plus, they brought in interns to do work that could’ve been handled by full-time staff, which felt like a shortcut.

My direct manager did offer some projects for personal growth, but when it came to asking for a raise, the response was that these projects were just part of my own development. That didn’t feel fair, especially with all the extra work involved.

On the bright side, I learned a lot and got along well with my teammates. But the place can be pretty draining if you’re not in the GM’s good books. It seemed like success was reserved for a select few, which wasn’t great for overall morale.

If you’re considering working here, just be aware that while the team is great, the management side might not be as supportive as you’d hope.

What is the best part of working at the company?
What makes this place special is the genuine connection between every team member, which creates an exceptional team spirit. My colleagues are not only professional but also truly kind, and there is a strong sense of mutual support and collaboration.
Working at this hotel has been an incredibly fulfilling experience for me. I feel genuinely happy and supported every day thanks to the amazing team I am part of. There is a real sense of solidarity among colleagues, and everyone is always willing to help one another, creating a very positive and motivating work environment.

What is the most stressful part about working at the company?
One of the challenges of working in this hotel is the high level of expectations that comes with luxury hospitality. However, this level of exigence also pushes us to improve, develop strong professional skills, and take pride in delivering exceptional service.

What is the work environment and culture like at the company?
Management is approachable and attentive, encouraging open communication and supporting employee development. Feedback is taken seriously, and there are opportunities to grow and learn within the organization. I can’t recommend this workplace enough.

I had a remarkable seven-year journey, and I truly enjoyed every moment of it. It was a stage where I had the opportunity to shine every single day, especially through my interactions with guests. Over the years, I wore many hats and embraced every challenge with a learning mindset.
Hospitality taught me so much—about people, about leadership, and about myself. At its core, hospitality is about people more than the product, and that understanding shaped the way I approached every day. I walked with pride knowing I played a part in achieving the Forbes 5-Star rating, a milestone that reflects dedication, consistency, and heart.
This chapter was filled with growth, gratitude, and unforgettable experiences. Hospitality is a beautiful industry when you’re willing to learn, and with the right mindset, you can achieve incredible things.


I had the pleasure of working at The Hazelton Hotel for about two and a half years, both part-time and full-time, and it was truly a great experience. The team is incredibly supportive, and the work environment is professional yet friendly. Management genuinely cares about employees' well-being and ensures that everyone feels valued. I always felt motivated to do my best because of the positive atmosphere and teamwork.  

The standards at The Hazelton are high, and it's a place where you can really learn and grow in the hospitality industry. I appreciate the opportunity to have been a part of such a great team, and I would highly recommend working here to anyone looking for a rewarding career in hospitality!

What is the best part of working at the company?
Some of my collegues, location 


What is the most stressful part about working at the company?
Upper management, the toxic culture and the general.manager 

What is the work environment and culture like at the company?
Very toxic, the general.manager is a narcisist, the director on the finance and her team are very toxic and like to.gossip and the director if housekeeping is a really bad 

What is a typical day like for you at the company?
Since the moment you enter you feel you are being judge and you feel the stress. People work there for the money that is all

Toxic culture in the offices stemmed from the top.
Felt there was no respect for anyone's time or calender.
Organization was non-existent.
I felt like I was expected to physically chase my supervisor or stay late just to connect with him.
I felt no guidance, support or respect
I did feel gas lit, micromanaged, and manipulated


You will feel amazing the day you land a job here though the circus starts from day 3rd after you complete your so called weird onboarding process they have which takes up 1-2 days. Extremely toxic workplace and it comes right from the top level of management...General Manager.

If you want to ruin your career then join this hotel. 

Terrible experience with a manager who was not qualified for her job. She slept in a treatment room during her shift and get caught by me. HR department did not take proper action for that situation. I was hired as part-time and ended up with an on-call employee. Hazelton Hotel made my life measurable and make me change my profession.

The worse company where I ever used to work. Unfair, poor management. Useless unprofessional HR manager.
Unfair work compensation and treatments to employee.

Top Job Titles	Average salary
Reservation agent 2 salaries reported	$22.76 per hour
Guest service agent 2 salaries reported	$22.95 per hour
General maintenance 3 salaries reported	$24.32 per hour
Front office manager 3 salaries reported	$75,000 per year
Engineer 2 salaries reported	$24.63 per hour

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