management trainee

service à la clientèle

outside sales representative

sales consultant

entry level sales trainer

The Reynolds and Reynolds Company

Reynolds & Reynolds was a terrific company to work for. Ownership has changed since I was there; and both the automotive and computer industries have also evolved with the times. So my experience would be different than those currently there, but overall the “job” itself would be close to what it was, and that was always exciting, fast paced, fun and offered huge learning opportunities! 

Highly recommend anyone considering R&R to fully explore them and not to hesitate if offered a position. You could certainly find many companies that you would be far worse off than Reynolds! Plus, the experience itself is something you couldn’t easily get elsewhere, and it’s truly invaluable to the right person. All companies have their pros and cons and the grass is never “greener on the other side”; so while there are sure to be those who had negative things to say about them, I’d say the positives far outweigh the negatives at Reynolds. IMHO of course!

•	Used flexible and innovative techniques to install and maintain a wide range of computer hardware for the Reynolds and Reynolds software
•	Setup Servers, workstations, installed server software and maintained connectivity between server and workstations

•	Expertise in the installation of the following applications on the Reynolds and Reynolds ERA system; Accounting, Accounts Payable, CRM, Payroll, Finance and Insurance, Vehicle Management, Showroom Control, Parts Inventory and Invoicing, Service Merchandising, Dispatching and Invoicing for automobile dealerships
•	Traveled throughout Canada to install and train clients on the specification development and daily operations of a newly purchased ERA system or previously owned ERA computer system. 
•	Team leader on installs ensuring accurate and timely operation. 
•	Highly effective trainer for new Reynolds and Reynolds employees

Micro Management, Regular emails on company policy changes failure to comply with changes will result in termination of employment. Your Supervisor will throw you under the bus to save his job. There were several occasions on where I had to tell my Supervisor how to do his job.

If you read any 4 or 5 star positive reviews on here, it is from the Human Resources Department, providing fictitious reviews on what a great company it is to work for.

Reality is low pay, treated like a child, no raises, no chance of promotion or change of position.

If you will be working in Canada, STAY AWAY! Initially, management comes off as very engaged and supportive. When support is truly needed, they turn their backs and lack communication. From Sales Director to Vice President, nobody will respond to requests or return phone calls. Goals are set, if you have troubles meeting quota, they love to put blame on you without reason and have no explanation for doing so, also nothing helpful to contribute. Recruiters/HR are pleasant to deal with, but they make everything seem okay and blindside you without any cause. This has been a terrible experience.

Metric driven performance appraisal environment, they want closed calls. Some people close calls without resolving the issue and then you will become it when the call bounces back into the queue.
Support used to specialize by application/dealer dept., then R&R got bought out and wanted all call center employees to be generalist that support all apps, expert in none. Very little room for advancement.

I was a manager that managed 3pepeole,one being in Montreal.  My main roll was to manager prdoduct life cycles customer serviceand outside purchasing.  The hardes part of my job was communicarinf with my U.S. counterparts as they did not comminicate very well with Canada.  This caused communication breakdown with the salesforce and as a result our customer base.  The most enjoyable part of my job was the interaction with cusrtomers and fellow employees on a day to day basis.

Reynolds & Reynolds is a company with a great research platform that really prepares you well for the market. It is a company that focuses heavily on preparation and knowing your client well before interacting with them. Management is very co-operative and work well as a team.

Typical work hours: 9am to 5pm or 3pm to 11pm
Gained experience in software development and support.
Co workers were friendly.
Managers were good and provided opportunities for employees to grow.
Difficulty: to explain technical material to customers.
Enjoyable:  resolved users' problems.

Was a great place to work but since the take over, departments were dismissed and many employees gone. There is no job security  and you were made to feel like you were working for the man and not for the company.

Lots of great experience to earn here

Very challenging to get in, but if you make it through it is highly worth it

They invest into their employees, training is second to none- especially Reynolds University in Ohio.

Top Job Titles	Average salary
Management trainee 32 salaries reported	$55,000 per year
Service à la clientèle 12 salaries reported	$52,750 per year
Outside sales representative 1 salary reported	$16.50 per hour
Sales consultant 12 salaries reported	$69,375 per year
Entry level sales trainer 8 salaries reported	$54,000 per year

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