field service technician

branch manager

parts specialist

customer specialist

service associate

Total Power Limited

Total power starts out as a great place to work, good benefits, a feeling of security, ownership that seems to care about you as an employee. After time you realize the truth, it's all fake.  The most important thing to note about about Total Power is the managers are terrible and ownership couldn't care less. 

After putting in many years of hard work travelling and sacrificing home life you get treated with no respect. Problem number 1 is you take a guy who sold cell phones for a living and give him the keys to the castle. You've got a manager who knows nothing about managing people let alone managing a full fledged branch. Under this manager there had been roughly a total of 9 employees who have not been successful working under him. Some of these employees were let go some left by choice but the real fact is most of them had no or poor direction and basically no support and that is the real reason. 

If you want to work for a manager that lies, steals and who puts money above safety and company values this is the place.  Having a manager that uses company assets for personal gain is fantastic. 

After many years of letting the higher up's and the HR department  know the problems of what's transpiring, its determined that I'm the issue makes sense right? (Even though almost everyone that has worked for the manager did not suceed). 

At the end of the day they will intentionally hold you back , provide you with very little real world training ,  make you the scapegoat for their failures. You can let ownership and HR know if you have a personal problem and they will not keep the information private or in turn make rude jokes about it.


Work life balance is terrible in the Sudbury branch , there is no effort made to help you with the challenges of travelling out of town and balancing personal commitments. The company has guidelines( company handbook) but management makes their own rules and disregard it, basically do what they want. They expect you to be on call on a rotating schedule  sometimes being on call half the year without compensation. Expect you to be available when not on call as well.

There is an unrealistic expectation for job completion and  travel times . This is because you have someone managing a mechanical job who has absolutely no understanding of how anything works or how to fix it. Micromanagement is not a good management technique! Sending technicians to site and not contacting customers, sending 1 tech when a customer pays for 2 real good work here. 

It's quite mind boggling to me the loss of investment of employees outweighs the need to have a manager that will screw customers , employees and the company.

Until this company and ownership realizes the real problems they will never truly be successful as word spreads quick. It's really to bad as there is good potential and some really people.  My co workers were the ones who made the place if it wasn't for them I probably would have left a long time ago.

In a typical day we are always busy, firstly we needed to make sure we have the required parts for the particular job that we have to complete.  Mostly we have 2-3 job orders for the day to complete.  Secondly we had to plan out how we are going to perform the task and also verify that parts are correct.  It is always important that we have the correct equipment before we leave out for the day.  If the equipment that was chosen for that particular job was in correct it simple mean it could be a disaster.  This happen many times so planning is very important in the performance of your duties.  

One never stop learning when working with generators.  There is always some thing new things to discover.  Proper diagnostic and follower proper procedures is very important in the performance of your duties.

Communication is also important, firstly with the customers because on many occasions customers either forget that there was an appointment or some times they do not take the time to read the communication that was sent to them.  Speaking with your manager on a daily basis is very important because there are many occasion where you need their intervention to resolved issues that is beyond your control so speaking your management team is of paramount  importance.

Some jobs are easy depending on the work site but there are times when it can be difficult.  Some times you have no choice but to walk up flights of stairs with the equipment that is required to get the job done.  In these cases you must be physically fit and capable.

The most enjoyable part of the job is when you complete a job that was difficult and all issues was resolved.  It gives you a sense of satisfaction and accomplishment.  Knowing that the customer is happy with the job is important.  Not only so but getting a good review from the customer also gives you a sense of satisfaction. 

Having management calling or identifying you when there is a staff meet giving accolades on a job well done is also very satisfying. These are good incentives that helps in the long term and does offer good moral support to an employee.

Total power and management was up front about travel but as more contracts with customers were signed, more travel caused more time away from family.  They always were very safety conscious and for the most part had safety gear available for their technicians. There is not a standardized rate for their workers and also had to fight to get a raise for so long that it was , among other things, that led me to leave the company. Very grateful for the learning opportunity and felt like a was part of a tight knit group. Training was hindered by covid but courses that were offered were great. Paid lunches sometimes if doing in town work. I was fortunate enough to work in the same branch as the VP of operations and he was very friendly, had an open door to any issues that you felt you needed to address, never never made anyone feel as if he was above anyone else at the branches. He would be happy to sit down at the lunch table at the office with everyone and have a chat with everyone about life. Overall a great company to work for but traveling away from family ultimately was the deciding factor for my departure. I had a minimum of 4000km a month and upwards of 8000km traveled, albeit in a company truck with no out of pocket expenses. If you don't have young kids or are ok with week long trips away, you will be happy working with this company. I was never unhappy with the work that was asked of me just the time away took a toll on my family life. I don't believe it was intentional as I know that the specific branch I worked at had specific needs as a business,  no hard feelings from me, and may one day look to continue employment at a later day when young family needs me less.

Working at Total Power is both a risk and a stress hazard unfortunately. This is mainly in part to the family relations in the company which hold no relation to qualifications in the different departments they work in. The management is poor and misguided, there is no proper structure and people are always willing and ready to put the blame on others rather than working together as a collective when something goes wrong.

Pay is average along with the benefits, nothing that stands out which is bad considering it's a growing and prospering company from the hard work of individuals which usually gets little to no notice. This is not a long term healthy working environment, unless you are family related or can do a good job putting on a fake smile everyday. 

This is why the turnover rate is fairly high and they offer such incentives as $1000 referrals for employees that can help seek a successful hire. Usually this results in a co worker's friend or usually family member finding a job which in turns keeps spinning the toxic cycle.

I would not recommend this place, it's very unprofessional and you have to watch your back at all times.

After almost two decades in the generator industry and working for several major companies worldwide, the first thing i can say about Total Power is wow what an exciting place to work! From what i hear in the past the company grew quickly and lost some focus, but management listened and made changes, and since i joined a couple of years ago it has been fantastic and I have seen nothing but it going from strength to strength improving all the way. It is busy and fast paced but in todays economy who can complain about that! Hard work and loyalty is rewarded so I wonder if the poor reviews on here were people looking for an easy ride. If you're keen and energetic and looking for somewhere that respects and repays hard work then you wont be disappointed. Management engages and listen to the staff so your voice and opinion will always be heard and i have seen firsthand changes made to satisfy opinion from employees. The company is small enough that everyone is close to someone who can make a difference, small enough to be reactive, but big enough (and getting bigger) to ensure security and a growing presence in the industry. Come join us, we are going places.

Working at Total Power has been an incredibly rewarding experience. From day one, I was impressed by the company’s strong culture of teamwork, integrity, and professionalism. The leadership team is approachable, supportive, and genuinely invested in employee growth and success. They offer excellent training programs and continuous learning opportunities, which helped me build my confidence and expand my skills.

The work environment is dynamic yet balanced, with a strong focus on safety and delivering top-quality service to clients. I appreciated the clear communication, structured processes, and the pride everyone takes in their work. Whether collaborating with colleagues or supporting customers, there was always a shared sense of purpose and commitment.

Total Power also offers competitive compensation, benefits, and recognition for hard work. Overall, it’s a company where your contributions matter, your voice is heard, and your career can truly thrive. I  recommend Total Power to anyone looking for a fulfilling and meaningful workplace.

I was at total power for a year.i liked all the guys i worked with.yhd owner seemed like a great guy.good benefits.hers the bad and really bad.i was forced to put in sometimes 16 hr shifts.and to my suprise was not paid any overtime.when i brought this up after my paycheque was hundreds short after a 60hr workweek.i was informed that overtime is only paid on billable hrs.so if we are not charging overtime i was expected to drive 16 hrs in a day to not be paid .to get time off instead.also i was on call 24/7 with 2 days off ,one saturday and sunday a month.made nothing extra to do so .was refused overtime constantly.so where was the motivation to do a job like this.also i was forced to haul extremely overweight units thousands of kms.the trailers were over 5 years past government cert.brakes on one 15000lb unit were not working snd down to steel.i was forced to haul it all over ontario with management not careing.if it killed someone id be in jail.they knew i needed a job so i was threarened to haul this deathtrap equipment.so be warned nobody carss about u or youre safety its all about making cash.best thing i did was leave

What is the best part of working at the company?

Honestly, the best part of the day is going home. Leadership is extremely poor, with no real support or appreciation for hard work or dedication. Employees are just numbers. There is no direction, company vision, or goal setting. The Branch Service Manager has no interest in the rental department, creating a clear divide between the rental department and the service department of the business. I strongly recommend avoiding this position. During the interview they will make you think they care and they are a family oriented business. This is not the case.

To start the tea. Total Power won't respect the value of past employees via wages. They have fallen into a category of pay compression. New Employees higher pay. CS Reps expect you to work beyond expectations while gossiping and putting down technicians in the office. The company promises to help you grow from a service associate to a technician role but will use you until you are withered. The "teacher" plays favorites so good luck trying to get enrolled internally for "class". The past two sentences goes hand in hand due to the "classes" will help you achieve the Technician Role. Lastly, Nepotism. 

All in all, good luck if you do want to work here. You must have a strong mental and be able to be assertive to get what you want. If you don't have any of those skills - I won't suggest to work here or even if you do possess those skills, again, good luck. 

Was a job that changed day to day and had multiple projects being completed on the run. The jobs varied from modifying factory generators to meet CSA 282 standards, to building custom generators catered to customer demand as well as rebuild/update jobs. My work varied from sheet metal fabrication, cutting/welding/drilling frames, wiring varying voltage systems as well as testing and troubleshooting (all inspected or supervised by a licensed electrician), various engine work. Everything that was to be fabricated included engineering drawings to follow(as prescribed by the engineer), as well as on the run modifications in order to ensure that the final product fits and works correctly. Regular shop safety and work area cleanliness were a must.

Top Job Titles	Average salary
Field service technician 23 salaries reported	$38.91 per hour
Branch manager 3 salaries reported	$108,333 per year
Parts specialist 5 salaries reported	$60,500 per year
Customer specialist 9 salaries reported	$58,889 per year
Service associate 8 salaries reported	$23.94 per hour

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