software engineer

sales representative

junior software engineer

customer success manager

product manager

Trulioo

On the surface, this seems like a truly cool company. Their product serves a great need, they have a mission beyond profits, they are growing, and they have some of the surface trappings of many other tech companies in Vancouver (ping pong, free lunches, snacks, a youthful culture, open concept office).

But under that surface, it gets truly awful. It has a stressful environment with a lot of outdated policies. You have to tap in and out every time you come in or leave the office (those movements are recorded). You can't work from home. No doggies in this office. The management seems distant and unapproachable. Onboarding is a joke. And while they have stock options, that's a long off benefit (if you stick around) with immediate benefits and salaries being very poor.

You will find really great colleagues, but if you look around the office, most of the staff are either very junior or are very new to Canada. They hire people who have a need for the job because they can pay them peanuts, only offer two weeks of vacation, and a sick day policy that WILL make you sick (because when someone gets sick, they come in anyway for fear of getting fired or because they wonder "what if I get sicker later in the year and actually can't come in?").

There are bright spots and opportunities for this company, but until they stop their 1950s sweatshop policies, go somewhere else.

As with any company that is growing, there are going to be pains they go through to sustain that growth. It's not perfect, but the people and the opportunities to grow here are quite evident, especially this year.

Leadership:
New CEO was brought on board to assist with that growth
Quite open communication 
Making improvements to various areas overall for salaries, benefits, policies etc. 

Day to Day: 
It's definitely fast paced, but you'll be able to work cross collaboratively with different teams. 

Culture:
Friendly & collaborative
Lots of events, even though they're remote events right now
Experience may vary depending on team that you join


Positives: The people are very friendly, and the office is nice, the pay well compared to local companies.

Negatives:
The management is incompetent. Some team leaders (of engineering teams) don't have a technical background and the whole company is managed as if it is a 10000+ employees corporation, although at the time I worked there, it was around 400. Some teams have no clear vision of where the product is going. Feels like management is just waiting for clients to come and tell them rather than have a vision in mind for something that can be useful for clients. There's also no talk about the company's direction, and for some reason, people are scared of the CEO, which probably explains a lot.




Pay is really low compared to other similar roles in the industry. Very hard to hit quota so don’t expect to ever reach your OTE and the salary alone is well below average. Extreme micromanaging. Very hard to promote or move into new roles, prepare to be stuck where you are for longer than you’d like. 
Office culture is one of the only good things. Everyone is super friendly and there’s a ton of social events and just general good vibes around the office every day. Good work/life balance 

Extreme Micromanagement, treat you like a child. Very low pay and dont recognize past experience or education unless its at Trulioo. Typical Canadians, passive and make you feel like a child doing all sorts of useless childish activities on zoom just to feel "part of the family", don't recognize individuals and are threatened by independent thinking and high performance 

Aside from the compensation and benefits package in which it is pretty average in my area, the people there are great, the product is great, the company is making money, and the people there do enjoy each other's company. Work life balance is also outstanding.

I get the impression that things have improved since I left, but it's just not a great company. The individuals are talented, but they take a bad approach to management and that trickles down. They also had really bad benefits and got upset when I suggested that three sick days per year wasn't enough. 

Overall a great place to work, management listen to staff. I really miss working in the company. Truiloo had the model of "treating the staff in a way that they will never want to leave" I would of stayed much longer but I had to leave because of personal issues .

Team is growing fast; People are willing to help new comers; Company has casual work environment, including two free lunches per week, pingpong/ foosball tables; beautiful view in the office; the work space is clean and well organized; most co-workers are friendly.

Great company with a lot of potential. It's been scaling in terms of business and employee growth for the past few years. While it is successful, its current biggest challenge is learning to transition from a small startup to a growing scale-up.

Top Job Titles	Average salary
Software engineer 8 salaries reported	$91,315 per year
Sales representative 9 salaries reported	$44,667 per year
Junior software engineer 5 salaries reported	$85,000 per year
Customer success manager 3 salaries reported	$85,417 per year
Product manager 2 salaries reported	$115,000 per year

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