front desk receptionist

tour guide

boat captain

guide touristique

assistant aux ventes

Vancouver Water Adventures

I worked here for a few months, and it was an incredibly frustrating experience. The company uses a banked hour system, which sounds flexible on paper but, in reality, is highly exploitative. You often end up working significant overtime hours, but instead of being fairly compensated, these hours are "banked" for some vague promise of time off later. However, in practice, you rarely get to use those banked hours because the workload never slows down, leaving you perpetually in debt to the company. It felt like I was always chasing my own tail, working extra hours without ever seeing a real benefit.

Breaks were another major issue. When I needed one, I was frequently told to wait because others had to take theirs first. The lack of air conditioning made these long, grueling shifts even more unbearable, especially for the dock staff, who were left working in stifling heat for extended hours. Leadership showed little regard for these conditions, making it clear that productivity was valued far more than employee well-being.

Management’s lack of empathy was evident in almost every interaction. They seemed far more concerned with squeezing as much unpaid work as possible out of their staff than supporting them. Despite the best efforts of my colleagues, who were genuinely good people, the atmosphere was heavy with frustration. The constant gossip among coworkers was a symptom of deeper issues—mainly a leadership that was more interested in keeping everyone under pressure than in fostering a positive work environment.

In the end, the so-called flexibility of the banked hour system was just a way to exploit employees without having to pay for overtime. It created a toxic environment where overwork was the norm, and appreciation was nonexistent. I would not recommend this place to anyone who values fair treatment and respect in the workplace. Be aware of this company. 

Because of issues with past seasons the company over hired massively. The owners have no idea how to run the business, and would take no advice or suggestions on board. Advertised as 30-40 hours per week, with overtime as banked hours. We were lucky to get 25 hours a week. Constantly cutting shifts either last minute or with no warning. Those who want to be there and bring a good attitude are constantly having to work extra hard and over compensate for others who work below the bare minimum. Management could never take any action to compensate the good workers with extra shifts or more hours, because their hands are tied by the owners’ complete disinterest in the staff. Because of the owners attitude the company is a complete joke and so so poorly ran, managers try to do better but are constantly restrained by the owners. Suggestions from dock staff and office staff would make it no further than a conversation. 

I would recommend this ONLY as a second job maybe one day a week to enjoy the sun and Granville island, but do not rely on this as your primary income, and do not bother giving the company any amount care or effort, because they simply will not do the same for you. 

Overall great job with great perks. This is a seasonal, outdoor job and is very weather dependent so be prepared for cuts when it is rainy or extra hours during a heat wave. The social culture here is the best I have ever experienced with great people from all over the world coming to have an amazing summer on the water! 

There were many difficult days and moments - this job will weed out the hard workers from the slackers. Some incredible opportunities for advancement for those that work hard for it. Some days (in July/August and holiday weekends) are VERY busy, but working with the rest of the team to overcome difficult days left me feeling more fulfilled than exhausted afterwards. Especially when we could all go to the beach with a few drinks after. 

Lots of discounts on jet skiing and bringing friends or family along, with free tours and paddling too. This company is a part of the tourism challenge so you get to do lots of touristy things with other companies for free or cheap.

Not a pleasant work environment.
No overtime pay despite overtime hours worked daily. You are expected to stay around 10-12 hours per shift. They explain this as a system of "banked hours" but it doesn't seem like a proper banked hours system as you are never given the opportunity to work shorter shifts or get days off to make up for the longer shifts. It's nothing but long shifts. 
Disorganized management. 
No training whatsoever and you are expected to figure it out yourself. 
They advertise their job with a higher wage than you actually recieve. 



Had an interview set up multiple times with the management. On both occasions I was left waiting on zoom for them to join only to have to email them and ask if they would be meeting with me. Both times received an email days later giving some excuse as to why they couldnt attend or be bothered to let me know they would need to reschedule. After they rescheduled my interview the second time and didnt show up again I figured it would not be a good company to work for. In short, management is unreliable and doesn't show any respect for employees time. 

My duties were to help customers with inquiries and tell them about products and services, make reservations, input customer data and collect payments using machines and cash, among others.

I learnt how to problem solve on the spot and also multi-task. I also learnt to function well in a fast paced environment with many customers.

The culture is an inclusive one and all employees try to help each other and are very supportive and helpful, including management.

Weekends in the summer can be tiring as customers come in big groups. The nature of the business makes it very weather dependent, cuts are made when it starts raining, but the culture and staff are awesome!
Training goes smoothly even though there's a lot of rules and things to remember because you are always being guided through work until you know enough.
Perks and staff discounts are great, specially if you want to learn more about activities in the city.

I was outside all summer. Got to guide people on Kayak and SUP tours. Days can be long. If you get more certs you can move up to better positions. I would like to come back with more opportunity to guide different types of tours.

Very busy job and you don't seem to stop, however you are surround by a great team who do a lot of social events. You also get to get out on the water from time to time. Days are long but it was mentioned at the beginning so it wasn't a big surprise. 

Lovely management. Expect to get really tan. July and August is the busiest. There is no overtime, just banked hours. But there is a bonus at the end of the season. And the work perks are great.

Top Job Titles	Average salary
Front desk receptionist 5 salaries reported	$19.45 per hour
Tour guide 4 salaries reported	$18.98 per hour
Boat captain 4 salaries reported	$19.10 per hour
Guide touristique 3 salaries reported	$21.25 per hour
Assistant aux ventes 5 salaries reported	$18.21 per hour

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