sales associate

retail assistant manager

commis à la saisie de données

buyer

assistant buyer

Zellers

a typical day at zellers as a retail associate was:
walk on the floor and get a return cart. place all items in the carts in there proper areas on the shelves in a timely manner. go to my area which was toys. make sure the floor was clean. i started cleaning shelves and would start where it was the worse. When the bad areas were done id start at the first isle and work my way down my area making sure everything was front faced and everything was where its suppose to be. As I cleaned i always asked every customer if they needed help finding a product. sometimes it required me to leave my department to help them. If I couldnt find what the customer wanted I would call around to other Zellers stores to find the product. I would either have it transfered to my store or the customer requested to pick it up. If products were missing from shelves id look up the product and if we had some in the stock room id bring it out.

At times when new Planograms or Zonograms were uploaded into the system, id print them off and go into my department and organize where the products r to go and id do them as needed.

When it was time for breaks we would set up a break schedule between our half of the store so that everyones departments were covered at all times. When electronics, jewellery or garden centre needed a break id leave my department with another associate to take care of while i attended the cash in the other departments.

when i was in Major Home Fashions:
make sure all appliances and mattresses displays were priced properly(sales sometimes ended or started without notice). If new sales started i would print off uploaded signs from head office if some signs were missing i would go on different computer programs i would make sure that the signs looked almost identical to the ones head office would send. id clean all displays to make sure they were free of dust and skuff marks. use special programs to order our products for customers. I would ship and recieve new and or old appliances or mattresses to customers or warehouse using the ORACLE program. in the winter id have to deal with TONS of delivery issues because of weather. If there were any customers complaints i would contact the company and have it resolved in a timely mannor.

the best part of my job was some of my co-workers. Most of us became good friends. We always looked out for eachothers departments when on break, vacations or sick. I also enjoyed doing planograms. we would do them 3 sometimes 4 times a year depending on the department

my last 2 bosses were the type of boss that could be your friend but was your boss when needed.

If the shift was in the morning, I was responsible for:
- resetting the alarm counter of items that left the store without having the security tag deactivated
- ensuring all money was put out in the registers required.
- organizing the breaks for the cashiers
- ensuring all returns were done
- ensuring all paperwork for the department was dealt with either by myself, or the appropriate person
- sending completed credit applications out via Purolator
- ensuring all department policies were followed
- random spotchecks on cashiers
- making repair appointments for any registers/pinpads not working properly
- doing the best to resolve any issues cashiers had with customers/products either by myself or management.
- creating/updating forms and monthly newletter for the department.
If the shift was to end at store closing time, I was responsible for:
- the removal of all monies from registers
- collection of all keys and money bags from all registers to be put in the safe
closing announcements and ensuring the doors were locked
- organizing any items for the following day
- helping ensure all staff have left the building prior to lockup

Management at this store has been quite amiable. In my opinion, there have been no outstanding issues with management/supervisors at this time. When dealing with such a diverse group of individuals, there are bound to be some issues with personalities, however, it has been my experience that these get worked out. The group working at this location seems to operate as a family would.

One of the most challenging parts of the job was having customers throw items at you and cursing because they were not able to get the items they wanted at what they believed, was the proper price; as well as anger at not being allowed to return product against company policy. When this happened, I would calmly ask the customer to refrain from using foul language and would refer them to a member of the management team so the issue could be discussed further.

The most enjoyable part of the job is the smiles. When dealing with customers and being able to not only give them good service, but being empowered to save them money and ensure return patronage is a wonderful feeling. When a customer smiles and thanks you, in my opinion, its wonderful gratification for a job well done.

A typical work day would be processing the customers purchases and getting to know them as quite a few were regulars who shopped with us often. When business was slow I would help others in their departments with straightening or stocking shelves.
I learned about how to operate their computer system which entailed cash, debit and credit sales as well as processing credit applications. Often times I also worked in several different departments when business was slow..zoning and assisting customers with their purchases.
Management was easy going but I knew what was required of me and I did my job accordingly.
My co-workers were the best part of the job. We all seemed to have a great rapport with one another and were always there to lend a helping hand when necessary.
The hardest part of the job was controlling my patience which I do possess a lot of. I say this because as in any business there is always the impossible customer who walks in the door with a big chip on their shoulder and being the last person that they interact with at the end of their shopping experience..the cashier most always took the brunt of the situation of an unhappy event. We were trained to tolerate irate customers and not show our impatience by directing them to a supervisor or management who would diffuse the situation.
The most enjoyable part of the job was interacting with my co-workers. We were a unique group who got along well and had get togethers often whether it be for a tea or a Christmas Party or a bbq. As the business is no longer Zellers, we still get together whenever possible to have our tea dates, lunches, the movies or whatever the occasion might be at the time. We were a tight group and relied on one another and would always be there for one another in any situation.

The pharmacy would open at 9 AM and close at 9 PM. Like the rest of the store everyone (except the pharmacist) had to punch in at the start of the shift and once more at the end. Everyone in the pharmacy was professionally dressed; lab coats (white for pharmacist and baby blue for tech/assistants) and you were required to wear casual clothing under neath which made coming to work feel more like a career rather then a 'job'.

I learned to a great deal but I will just mention the most important. You learn to deal with the general public, and to be more specific the general public that is in need of medicine.Making them a lot harder to deal with, but you learn to be polite and assertive at the same time.

You also learn to type really fast; even when you have the phone ringing next to you, patients yelling at you and a pharmacist looking over your shoulder. It will only take about 6 month for you to actually became pretty good at using the computer, but you must practice other wise you begin to slow down..but the Pharmacy is very fast paced environment. 

There are so many different medications, and I learned to pronounce their names and what they were used for. Though as a tech/assistant you are not allowed to answer questions regarding a patient's medication, but still very important to be able to identify when you have a patient asking for his/her blood pressure medications from a list of 12 medication on their profile. 

The co-workers were great, I had my weekend crew and my weekday crew. Let's just say I had the best of both worlds. 

Hardest part of the job is probably the long hours -on you feet! Yeah, we stand all day but you are moving around so you get use to it...eventually.

I enjoyed working with a great team of individuals and found that we had a lot of privileges the rest of the store didn't have. (i.e. We left the store 9:00 PM on the dot, while the rest of the employees had to stay after closing to clean and organize)

A typical day at Zeller's store 107 as a cash supervisor entailed collecting the relevant credit paper work that needed to be completed from my supervisor basket and completing this paperwork at the computer at the front checkouts. My job title also had me jumping on cash when the lines became too long, making sure all front associates were being productive and/cleaning when not busy with customers. I often dealt with difficult customer service situations, especially when cashiers found it hard to handle the situation on their own.

I have learned how to manage and supervise individuals as well as working together as a team. Dealing with irritable customers has become another strong suit, am very capable of dealing with difficult situations. Have learned how to deal with immense amount of pressure while staying calm, as well as the ability to complete a job thoroughly and efficiently. I also effectively learned how to sell the HBC credit card and earned recognition for my success.

Considering Zeller's was a dying brand when I worked there, management was not something I could speak incredibly fond of. There were many things and incidents that could have been handled differently and could have been deemed unprofessional. Saying that, the individuals I worked with were wonderful and made the experience worth while. My co-workers, by far, were the highlight of my Zeller's career.

stock shelves, plano grams done, mark ups or mark downs done, clean and tidy ends, change ends of no value, or too empty,pack up seasonal merchandise, and set up the new stock
I learned how to do all of the above work, let people battle their own disputes, do my job and go home, take on no supervisor postions

management needed people skills, training and show some respect, stop hiring family and friends and giving them all the better positions, actually do the work they expected us to do, before handing out critisism actually fire people that were not doing their jobs, before their 3 month probation was up

co workers vary...some good eggs, some weird ones...all in all I pretty much got along with any age group. Never go to battle for them, let them battle their own

hardest part of the job was excepting the favortism, and learning to keep quiet when it was wrong watch sweethearting being done in management with themselves and friends, and trying to prove it to head office, and backing down cause they would get even and make your job even more difficult

Having a skid on the floor and getting it done, setting up ends, having breaks with different staff, everyone has a story..... my paycheck

General Office: sort paperwork, along with reports.
-organize and process invoices
-maintain filing of incomplete or pending paperwork
-follow up on pending issues until 100% compliant
-responsible for audits and yearly fiscal inventory
Cash Office: responsible for accuracy in daily count of monies
-maintaining a neat, organized workplace to maximize productivity
-responsible for followup on overages/shortages
-maintaining daily ledgers, bank deposits
-in problem solving, a network of supportive contacts were formulated which was a very helpful tool in rectifying issues
-at times, it was difficult to maintain a personal level of achievement as weekly payroll budgets dictated fewer work hours
-my co-workers and I created our own cooperative network of support within the General Office and Cash Office, and would often times be called upon to fill in for one another to get our jobs done. This was done in order to maintain the pride we had in our job functions.
I enjoy a challenge and time spent at other Zellers stores when called upon to troubleshoot problems and rectify issues within their stores.

Start the day off with a 5 minute morning meeting and then to your departments. Clean up any mess left from the previous day and work on fashion planograms to ensure that the departments are setup to the company standards. Ensure that all wall and table displays are full and appealing to the eye to encourage customers to buy. Restock any empty shelves and answer customer or cashier questions. Be additional cash associate and help cashiers get change when needed. Train new associates and put out new product on arrival.

I learned how you vcan be thrown into a project but flourish when given the chance. The management changed quite often and some managers were better than others. the best managers were those that helped out on the floor and answered any questions that staff or customers had. 

The workplace was busy and fun. Most of the staff got along well and had a great time together. There was a bit of a high school feel because of the cliques that formed.

The hardest part of the job was not having the full support of the supervisors. I would often have to train new supervisors, managers, and staff on the working of the fashion departments. This was because most of the time I had more experience in the area then they did. The most enjoyable part was the people that I worked with who were very fun.

I started my shift by helping customers & I ended my shift by helping customers. Always looking for something to do, whether it was house keeping & tidying up the aisles for the safety of the customers, or fixing shelves that have fallen over & making displays.

This job taught me that I'm not as shy as I think I am & brought out my friendly characteristics because I had to help people as a professional, & I really enjoyed that part of it. It also taught me that I'm a fast worker & very productive.

I'm not here to bash anyone, but I think it's unacceptable when the customers appreciated me more than the store manager. I wasn't appreciated for any of my efforts or seen as a good worker, hence why I was let go after the busiest day of the month of December. Their loss, not mine.

The hardest part of the job was mostly communication with other employees whose English wasn't very clear, but I did my best to work with that employee & there was no big problem. And I mean by price checks, not conflicts with other employees. We got along well.

The most enjoyable part of the job was knowing that my co-workers came to me as if I was a leader and would ask for my help, even though I was almost as new as they were. Once I learn something, I make sure I get better at it, and I caught onto this job very easily.

I would approach the service desk to let them know I was in and to see if there were any issues that needed to be dealt with. This usually meant replacing a sick call or answering question concerning customer service. I would also check in with my cash supervisor for an update or to address any concerns they would have. I would greet all associates and sometimes would walk the store to see what projects had been done since I was in last. I always greet my associates with a smile and a greeting.
Once I have my personal items away I seek out my Store Manager and we discuss what needs to be done that particular day.
The hardest part of my job is somedays I feel like I am being pulled in to many directions. When this happens I take a minute and sort things out then prioritize what needs to be done first and work from there.
The mose enjoyable part of my job is seeing a job well done and letting the associate know. The pride on their faces is priceless. I also enjoy interacting with the associates so I can hear their thoughts on things going on around them. This also lets them know that I am approachable when the need arrises.

Top Job Titles	Average salary
Sales associate 2 salaries reported	$17.60 per hour
Retail assistant manager 2 salaries reported	$18.50 per hour
Commis à la saisie de données 2 salaries reported	$38,000 per year
Buyer 2 salaries reported	$85,000 per year
Assistant buyer 2 salaries reported	$50,000 per year

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