eHealth Ontario

I worked at eHealth for 2 years in their data center operations department. I was hired as a senior member / Tier 3, which essentially means you are expected to do everything on your own with no prior training or support from your team. Management was never supportive and focused on pleasing highly paid contractors who bullied and controlled the full time team. Knowledgeable coworkers are few and far in between and too overworked and stressed to help. Lots of unqualified team members who surf the web while I was sweating on implementing highly complex solutions for eHealth under the gun. No recognition for my efforts, just micromanagement and lack of direction from management. Only positive side is the variety of technologies to learn but not worth it for all the stress and being treated unfairly and used for your technical skills and then tossed aside. Politics is everything, results mean nothing.

A lot of good, earnest people work here that want to make things better for Ontario's health care services.  Sadly, there are too many that hold it back for their own personal reasons or lack of relevant skills to warrant their position in the organization.

Smart people, pushed out, bullied or made to dislike their jobs and quit.  Versus, hardliners, lifers and "yes people".  

Very disheartening to see many people in charge of things they have none to little experience in.  Those who step up to save the day when things go bad are minimized.

The one thing I enjoyed was the scope of the work needed to be done.  There was a lot to do and it was challenging and rewarding once it was done.  And there was always more to keep you engaged.  Sadly, it was marred by many of the staff there who felt threatened by others' progress.

Working in the Information Security or Security Operations at eHealth is only for people with little motivation, desire to learn or grow. Management is a revolving door which ensures nothing gets done as each new manager changes things up. This will happen every 6-12 months or so.

If you want to sit, collect dust and surf the web then this might be the place for you! If you are young, motivated and eager to learn then I'd suggest working elsewhere.

eHealth wages have been frozen for years and even if you are promoted, your salary increase is capped at a certain percent. That means that an external candidate hired into the same role could be earning more then you! The only positive is that there is a large training budget, provided your manager approves your request.

The organization suffers from the same problems as any huge company with thousands of employees, but I saw a lot of good while I worked there as a co-op

My managers were great, the colleges I worked with were very helpful and kind, and they don't just leave on their separate ways after 5pm. They're constantly doing things together, like eating lunch, going out on walks, going to sport events, hanging out at bars, etc.

If you're looking for a very balanced work-life dynamic and high income & benefits, then eHO will be perfect for you.

My daily tasks at work are: come ontime or inform supervisor if i am going to be late; login to phone queue ontime and ready to take calls. assist co-workers with an help they may have as we work as a team. some days at work are busy and stressful as we deal with non-computer literate clients as well. Team work environment.

Management could use some work. Very condescending tone. Dont really explain much. "Its just how it works" attitude. Always short staffed, yet they want you to meet service levels. Ask you to take a call while currently on another call. They care about wait times in terms of picking up the call, but once it doesnt look negatively on the stat sheet, the customer can wait as long as they need to with no regard.

eHealth Ontario was a great place to work. I enjoyed the efforts that they made during my tenure to have a smooth and informative on-boarding period. The team at eHealth is also committed to creating a fun and interesting environment as they continue to add programs and developmental opportunities, like a Toastmasters Club, Yoga, Kickboxing, and Volunteering efforts. It's an awesome place to work and I would go back in a heartbeat!

place where is difficult to achieve anything. Lot of managers are terrible and don't have any clue what to do. Criteria for choosing managers is very difficult to understand. It's better to be a politician than a good worker. Some of coworkers are very talented but most of the time demotivated to do their best.

Busy work environment.  Learned a lot about teamwork and management. Workplace culture is diverse.  A typical day would involve interacting with clients over the phone and resolve their problems by troubleshooting. Hardest part of the job was to interact with individuals with diverse cultural backgrounds and interprete their expectations which was challenging but fun.

Employer is very understanding when personal circumstances arise such as illnesses, sick children, etc.  Very accommodating to personal needs if there is injury, different work hours.  Opportunities for job shadowing and learning from others.  Opportunities to take courses with employer support.

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