Customer Service Representative | Pearson, ON | Jan 31, 2020
Only take this job if it's your last option
- The people you work with are great, and it really does feel like a big family. Everyone is always willing to help out.
- After 6 months, you do get flight benefits. There are a number of limitations, but yes, you do get to fly next to free wherever Air Canada flies.
- You don't need a university degree
- There are opportunities for advancement if you stick around enough
- Pay is minimum wage
- You have to be minimum bilingual (most jobs that require this pay way more)
- You don't get to choose your hours for the first year. You work 9 hour shifts, 5 days on/3 days off. You will work every single weekend. You might start 9 AM a couple days, then be scheduled to start 4:30 AM the next day. It happens. You have no choice. Your only option is to trade away those shifts, but who will want to take a 4:30 AM shift? Exactly.
- Due to not being in control of your schedule (both the hours and days are not up to you, unless you trade) it will be hard to have a life outside work. You can't make any weekend plans. You can't make time to pick up/drop off kids, see family or go out when your friends are off work.
- Your schedule/hours are subject to change. You might have Saturday off, but 3 days before they might schedule for a shift that day, and you HAVE to work it, unless you can trade it away. Or, you may be working Saturday but end in the afternoon and have plans for the evening. They can change your hours to something like a 1 PM - 9 PM shift a couple days bef
Customer Service Representative | Toronto, ON | Jan 16, 2019
"It was an amazing company 20 YEARS AGO"
I will give this a fair review, so believe me when I say this will be the only review you will ever need if you need to decide whether to work there or not.
-Health and dental benefits
-Extremely cheap tickets. Including business class
-if you are single, you can nominate anybody to use your passes, so they can travel without you(economy only)
-$50-60 for a business class(standby for seats) ticket anywhere, plus you can bring a friend.
-Lots of vacations. You can get up to at least 4 weeks.
-You can sell your shifts and get more days off.
-Yes, you can get cheap tickets but your pay is terrible.
-Starting pay at $14 (customer service. flight attendants make almost double)
-With the tax deductions, union fees, and other deductions, you will probably only be getting 700 dollars every two weeks. Can you survive on that?
-You get a 0.50 raise every year. It will take you at least 6 years to make $20/hour
-Tax deductions, insurance, union fees will leave you with a $700 pay cheque every two weeks.
-Yeah, you can get cheap tickets but how are you gonna travel with that kind of money?
-You are at the mercy of 'shift bids. You don't get extra pay for midnight shifts (6pm-4am) or really early shifts(starting at 3:30am or 5am). If you are new, as in (less than 5 years with the company then I guarantee to you that you will have to do those shifts for at least one period(6 months).
-The senior agents will get the good shifts and the new agents will get
Customer Relations Representative | Calgary, AB | Jan 7, 2021
Beware of the senior staff/management
First thing first Beware!!! Your hard work won’t get noticed, the only thing they will notice if you have finished your work no matter how you did it, you do it correctly or not or just forwarded it or just closed the issue without doing anything. They will tell you initially that don’t ask colleagues for any questions/ difficulty you have. But that’s the only thing that works. But if you ask any seniors or managers about anything, they will take it to negative. Instead of leading, training or helping you out like a leader, they will think that you don’t know your work, you aren’t for this job. This is coming from someone who rarely asked questions from seniors but something that’s really different and not taught was asked. Throughout the time, I did my job perfectly, just when I had issue with one task that was confusing even for trainers because of new COVID rules, they decided to get rid of me. Very unprofessional management VERY VERY VERY UNPROFESSIONAL MANAGEMENT. They are not leaders at all. Also beware of the senior staff because they are together with them. I have noticed very few people last in this company, that comes to the point that they are not worth working hard. I have seen people so dumb, doing many wrong things that still works there but if you have been perfect throughout and just had one issue, they will tell you to go. So now you know what type of employers they are and this is the reason they are NOT even listed as the top 100 employers in Canada. Benefi
Salary and benefits should be separated for this review. Yes benefits are good but when you start at $14 hour you end up taking home around $10/hr due to deductions. One cannot live on this wage alone, flights are very cheap although they come with the risk of getting bumped,as you are always stand-by, and it happens often. I have been forced to buy full fee return tickets with a different airline on more than one occasion just to get home. Travel is a great benefit..that is if you are able to save any money to fly and stay somewhere.
The expectations from the company would equal that of one in a mid/high ranking job in which you would be properly compensated.
There is a separation between the previously hired staff (from years ago) and the newer staff. It could be due to the fact that they make approx double what the newer employees make and do the exact same job.
With the overselling of flights, cancellation of flights, tight timelines to close flights and then see another off, there is a constant buzz of stress and negativity from both passengers and employees.
I do like my job and in general the people I work with but I would not be able to ever consider this as a career job because the expectations vs the compensation is unrealistic to be able to live a fruitful life and the stress that comes along with the job as well as the high expectations are not worth the insufficient salary.
There is no room for advancement either, you get your .50/hr raise every year
Conslow wage, low morale, high expectations, stress due to overselling of flights
Bilingual Customer Service Associate | Pearson, ON | Dec 15, 2019
Dis-respectful and rude co-workers with the exception of a few; constantly watching you so that they can report you. If you work seasonal, you are not entitled to any benefits. The company lacks organization big time; not all employees are knowledgeable when it comes to the company's policies; not to mention the computer system ( hahaha) What a joke!!! The company itself breaks many labour laws and regulations; they think that they own you once you become employed. Many people are overworked because they work too many hours in the day. Considering the environment at the airport; people need to have rest in between their shifts. They DON'T care. I saw a co-worker pass out on the floor of the airport due to exhaustion. If you decline hours do get rest; they make you look like the careless one.
They test for language proficiency and at the end you do not work in the department of your language expertise. They put you in a different area all completely from your language of knowledge...
Did I mention they are unionized??? They protect the lazy and the employees that work get bombarded with the work of those who do nothing. Breaks in general??? Many times you miss them because the employees that are supposed to come back and start working after their break; do not show up. There are no rules for many of the employees that have ties with management; they can do as they please.
Overall, if you want to work at a place where you will be disrespected; this is the place for you!!! O
Customer Service Representative | Toronto, ON | Jun 1, 2020
Excellent company, colleagues & benefits!
I worked with Air Canada as a Sales & Service agent for 17 years from one end of Canada to the other, one move specifically to keep my job due to office closures.
I worked in many different capacities and locations during those 17 years; airport, call centre; prepaid ticketing, ticket agent, check-in, gate control, terminal control, etc. The only reason I left was because a package was offered due to the merge with Canadian and the opportunities for shift options were extremely limited, as were shift trades. I would go back in a heartbeat if that were an option (a condition of the package was that I would never work for AC again - what a shame, as good people are hard to find!)
I absolutely loved my job and my colleagues, the flexibility, the transfer opportunities, pension, and the travel benefits. The group benefits package was very good and included medical and dental and help for those with addiction issues or otherwise (some that truly would not have kept their jobs anywhere else!) along with a lot of other great things that you realize you need, only when you no longer have them!
The pay was not great to begin with, but as you accumulate seniority, the pay increases as do the shift options.
I have to say that my 17 years with AC were really good ones, although definitely stressful at times (irregular operations - weather, mechanical issues, irate passengers, oversold flights, etc.) but the good times outweigh the bad and I have places to stay across Canad
I have given 2 stars because I worked in two other departments and it was overall a good experience.
HOWEVER, the Inflight Service department is the worst at Air Canada. I chose to become a flight attendant for various reasons and took a risk of leaving a secure job to try it out. During training, they will explain to newbies how AC is a nice little family and it's all about supporting/love each other and management will organize a super nice graduation evening that will be part of your good memories. THAT'S IT!! As soon as you start flying, seasoned flight attendants check on you to report any mistakes you do. Also, the OBSM program that was introduced as a coaching program, is in fact, pure harassment. You will soon find out the OBSMs aren't your friends. The pairings are hard, e.g your flyingToronto to Saint-John's, NL at 10pm, arrives at 1 AM, departs again to Toronto at 5 AM...you have to either wait inside the terminal or sleep on the plane because AC doesn't provide hotel. You get no weekends the two first years. If you need support from management, they, the cabin crew managers, aren't trained to show empathy and care but yet, they are expecting you to "move the passenger" and create unforgettable moments on board. I have left the company with a PTSD diagnosis following an event, where nobody from management cared about me and called me to ask me if I was doing fine and needed help. Management is doing exactly the opposite of what they are expecting you to sho
When I applied for the position of cargo and ramp, the job opportunity said $50,000, but when I got an interview and talked to the person who was interviewing me told me it would be less than 50,000. She did not at all explain how much I would earn doing this job. After a month I get a phone call from an employee from Air Canada, that I have been chosen for this position and I have to be ready, because my flight is in one week. So, got ready, I took the flight straight down to Toronto for training and they scheduled everything wrong, they were suppose to have me already licensed to drive their vehicles and on top of that they had a spall time frame for me to be taught the index and out and my instructor was freaking out and being inappropriate at time and decided to not teach me anymore because it was too stressful so I was immediately sent back home to Thunder Bay, if you don’t know how far that is it is 500km from Toronto. Just like that I was fired and my expense claims weren’t given to me until six months later and I had to call them, email them so many times to get a small amount of money that I was promised. I should have gotten more after dealing with that teacher who screamed to get rid of me , because the boss and her coworkers wanted me to stay and keep on learning, but they all caved in right after she started screaming like a child. If f you apply to this job , beware that they might just send you back if it’s too stressful for the teacher to teach you, even thou
A typical day at work is to always put ourselves on ready for the next call to be pick-up for our agents at the airport to not wait for us, between calls and dead periods we have tasks to complete in Excel. We have special projects and other preparations depending what our we are doing.
I learned a lot from these place, mostly about security for our passengers traveling with us. I learned to multitask. I experienced to manage stressful situations and to be a leader by helping others because I'm the oldest in the sonority for the team of full time and night shifts.
Our management take care of us very well, we have 4 ladies working the Passenger Assessment team, which they provide us help when calls are waiting, we have 7 on-calls to manage decision during after hours, and we have 3 managers for our security. Each of them give us respect and sign of appreciation of our work like every work environment should be.
My co-workers are like family, I treat them with respect and equality. We all share the same space and work that's why we all work hard to provide good service and complete ever task of the day.
The most enjoyable part of the job is the team,
having a team is one of the most important because we all work for the same company, we must have all the same goals, to complete our work in a good atmosphere helps.
The hardest part of job is the night shifts from 23-9.
Air Canada is not a good idea for most of the jobs. If you are a pilot, a supervisor or manager, or flight attendant then it might be ok. But the great amount of workers have very low salaries. One ramp agent start with minimal salary $12,50 and it takes 7 years to earn $16. It is ridiculous!. Also, it is more than evident that the group of unions works for the company. The other issue are the promotions which are not transparent and the merit is not a main concern. The lead position ( if you get a promotion) automatically doubles your salary, creating inmediatly a huge gap with the other coworker's salaries. Of course, under this circumstances everybody fights to become lead. In my opinion, there should be better salaries for every one and reduce this gap which is inadequate and not logical even if you take into account that there is more responsability for the lead. Of course there are guys that are like politicians and get their way throughout the whole system: company and unions. These guys are the winners but I doubt they are the best workers for AC.
Chao 🖐 Air Canada.
ProsFree airline tickets for you and your family, but tricky to use them. Still a good privilege if you have a big family though.
ConsEvery 6 month you have a new schedule and different shift and not necesarily for the better, you can be bumped by other guy because of senority, the training is poor.
Every job has its issues but Air Canada is one job that fails to address them. Working for the company I met some great people—associates and customers, but the work culture is poor. The company only cares about you being on time and does not care about your wellbeing!! They want you to show up sick as a dog and still give 150% and if you can’t do that they view you as an incompetent worker, when in reality a lot of people show up on time and give their worst performance. One girl actually had a sprained foot and was allowed to leave work early to visit the hospital from management, but the mostly absent supervisor fired her for this two weeks later, while others still have their job but are rude to customers, lacks care and commitment, and a lot of these things go unnoticed by management. It’s because they’ll rather critique you on the minimal things like the nail color you’re wearing or if your hair comes passed your shoulders, etc. The style and dress code is very particular for the women there more so than the men. The incoming Toronto flights were always delayed 95% of the time as if timeliness was inexistent. And the pay isn’t worth the load AND the rudeness you take from self-entitled privileged customers. The job can be fun if you commit to making yourself happy which is what I did, but it’s not that promising and the business and morale of the workplace itself needs to do better.
Questions and answers about Air Canada
Why did you leave your job at Air Canada?
Asked Mar 29, 2017
I didn't choose to leave Air Canada, I was fired on probation. This unjust dismissal destroyed my life, my mental health, and my love of aviation.
Answered Feb 4, 2021
I was dismissed without just cause for a family medical emergency. Even though I followed the rules and was told repeatedly I qualified for time off. Customer Relations is a very toxic group. Management shows blatant favouritism, as do team leads and supervisors. You are following a moving target, jumping thru hoops that keep moving. Mgmt likes to keep employees in the dark, and are very tight with information. Constantly threatening you with dismissal from the moment you walk in the door. Attendance line is verbally abusive when u call in sick. Pay is pathetic and union takes dues but does nothing to protect you. Eat or be eaten environment
Answered Dec 24, 2019
Can someone from a different country who does not have a Canadian passport apply?
Asked Nov 9, 2017
Hello All, thank you to all those who took the time to answer this question :) To be eligible to work at Air Canada, you must be eligible to work in Canada. Not all positions require a Canadian passport. Should you have an open work permit for a min of 12 months from hiring date, it would also be valid. One of the few expectional roles that require a Canadian passport is the Flight Attendant role. Hope this helps!
Answered Nov 7, 2019
Yes, if he deserves it
Answered Sept 5, 2019
What are the working hours at Air Canada?
Asked Mar 21, 2017
Thank you for all those who took the time to answer this question :) To help clarify, all roles have different working hours. If your position requires shift work, the hours can be varied with night shift, days shifts or evening shifts. There is alway a maximium of hours an employee can be scheduled per month to ensure our employees are not overworked. Some other management roles have more of a fixed schedule from Monday to Friday. In general, the working hours depend on the role. If you're interested in a position, we advise to review the job description to see the details related to scheduling.
Answered Nov 7, 2019
Anytime as long as is full time job
Answered Feb 25, 2019
If you work for air Canada, do you have access to work from home on your computer
Asked Jun 17, 2017
Yes I have access
Answered Nov 26, 2019
Yes I can access
Answered Feb 25, 2019
What would you suggest Air Canada management do to prevent others from leaving?
Asked Mar 29, 2017
Quit leaving employees in the dark. Stop discriminatory behaviour and adding to the toxicity of the workplace. Treat employees like human beings, not replaceable bots. Mgmt should stand up for their employees and not be someone who uses fear to control employees. Take some people skill classes.
Answered Dec 24, 2019
Get rid of the OBSM program, fire the Cabin Crew Managers and stop the divide/conquer mentality that causes the toxic work environment