Easy work for techie's, but not the greatest structure
Best Buy is a mixture of good and bad, all in one. With the online world slowly crippling their bottom line, they make quite frequent changes to try to keep up. This includes sales techniques, sales/promotions, policies, etc. Unfortunately, the level at which they execute these changes is poor to not at all and what corporate wants, local management constantly contradicts. Here's a general overview, along with categorized reviews of each part of your work experience here:
In sales, you'll be given pretty basic instruction on how to sell and from there you're on your own. There's little guidance from actual management, where they typically only implement suggestions or co-worker led sales exercises to improve your abilities. Best Buy talks a big game as the perfect retail environment that avoids pushy sales tactics and gets the customer "exactly what they need". Unfortunately, at the Moncton store, it's the complete opposite. The main focus is to look good on the corporate score cards and try to sell high margin items, with every warranty and service attached to it you can. That includes the ones the customer does not need. When you fail to attach those services, you are penalized and threatened, as opposed to being uplifted or congratulated for making a sale. In the end, the job is quite easy and foot traffic is typically slow, aside from the Holiday's. They talk about how salespeople are store-wide and are "Certified in everything", however the "certification
Senior Digital Marketer | Whitby, ON | Sep. 4, 2012
Great work atmosphere, excellent staff discount, random hours and difficulty with finding time off was stressful on my home life.
I worked at Best Buy in Whitby, Ontario for almost five years. Over that course of time I started as a Home Theatre sales assossiate whos job was to sell TVs. I was promoted up to Business Professional whos job it was to attend chamber of commerce meetings, sell large scale packages to businesses, and to teach out product knowledge to part-time and full-time associates on the floor. Once this job was moved up to the corporate level at Best Buy, I was then giving the Senior role for the Digital Imaging department. My responsibilities included managing my own department, attending Senior meetings with the GM, preforming bi-monthly employee evaluations, and keeping pace with all the latest technologies and services Best Buy had to offer.
The employees at Best Buy Whitby are fantastic. Friendly, fun, energetic, and really worked together quite nicely. It was a treat to work with those individuals every day.
The management for the most part was excellent as well. I got along with almost every manager Best Buy had in the five years I worked there.
While I was a Digital Imaging Senior my typical work day involved coming in the morning, making sure all our cameras, camcorders and displays were fully functional. Checking the state of the department to ensure all product was put away from the night before and that the department was clean and bright for positive customer perception. I would meet and greet any company reps that would come by. My responsibilities would include matchin
Prosfriendly assossiates, positive work enviroment, great staff discount
Consrandom hours made organizing home life quite difficult.
I loved my time with Geek Squad. I would still be working for them today if it weren't for the Best Buy store management. I say Best Buy management as there is no longer such a thing as a Geek Squad manager (the highest is Supervisor which most of them will tell you doesn't mean they actually have any say in things). This results in having a management team that barely, if at all, understands what you do or what you need to complete your job effectively and makes all decisions based off of their opinions and the overall "bottom line". If suddenly you have a busy week and find yourself buried in 3 times the amount of work that one person can handle the extra money that is in your budget doesn't effect your labour until a couple weeks later and not when you need it. Work takes longer to complete and customers get upset and you end up feeling helpless.
Scheduling is the main reason I left. We would often not receive our variable schedules until the week before which means planning your life is difficult. I also found myself consistently working afternoons and evenings including weekends which meant I rarely got to spend time with my wife who works 9-5 or 8-4. After explaining to those in Operations who control the scheduling that this was hurting my relationship with my wife and causing her a lot of stress and anxiety the response was essentially a "your schedule is supposed to be opposite your supervisor so there is nothing we can do".
On the Geek Squad side of thin
ProsExposure to consumer technology, Building customer service skills, Paid A+ Course
ConsNo set schedule, Variable hours, No Geek Squad managers
Fun Place to Work and Be Yourself, Gotta Have ALLOT of Knowledge
TLDR: "I've learned allot and enjoyed myself, however there is always room for improvement with Best Buy as a whole."
Overall, co-workers were really fun to work with and you can connect very easily with anyone there. It is a place that embraces diversity and your knowledge. The downside however, is that there can sometimes be allot of drama between associates or certain people. Attitude is a big thing with Best Buy, so if you show up with negativity, you best leave it at the door before you start your shift. Job security is also not the strongest suit. You will sometimes show up and find out that someone was let go, yet they don't have enough people to cover all of the positions for the day.
Salary and Benefits were pretty competitive as far as I know. If you perform well there is a chance of pay increase. If you are a student, you can find part time work and can change you availability whenever you need to, so you can accommodate for more hours or for holidays when you are more readily available. BIG downside I feel are the"black out days", usually consisting of the "Back to School" months and the Holidays, where you cannot book time off unless you switch shifts. This means you will be expected to work Boxing Day, Christmas Eve, New Year's Eve, New Year's Day ect. There is usually a Store Meeting every few months and you are "expected" to show up. Good luck with sick days, especially near Black Out times. They want you to pop some pills and come in, making everyone el
ProsGood Wage with possible increase, Associates that are fun to work with, Good Benefits (if you can get FT), A place to "Be Yourself", Great Discounts, Good for students with limited amount of time
Cons"Black Out" Days, Lack of managers having your back when dealing with customers, Lack of proper training/Newbies Training Newbies
I came in to this job with high expectations, maybe higher than they should have been. To start off, I did my interview and had an offer of employment on my drive back home. The job is to test product returns and repackage them for sale. No personal electronics can be brought inside. You must leave your phone in your locker. My phone was actually stolen from my locker and they did very little to solve or rectify the problem. Management is probably the worst aspect. They will tell you to do one thing, then get mad at you for doing it the next day. No one gives you any praise for exceeding your productivity targets, but if there is one day where you don't get 100%, they're on your case. The micromanagement is awful, supervisors will come and tell you how to do your job like you don't work there. Very few people of the management team trust and listen to you. Supervisors will come to you and ask for your opinion, but don't actually listen or take what you say. Complaints to management are addressed for a week at most, then go back to regular the following week.The wifi is fairly unreliable. In fact, management said us, the workers, were using too much bandwidth from streaming music all day. None of my location followed or encouraged any company values. It's 2020, why am I forced to use a Samsung Galaxy S5 as my "tester phone"? Why do they use inventory software from 1995? Why do we hire people with no technical background and who can't lift 50 lbs? People that go above and beyon
I work at the flagship store in one of the biggest cities in Ontario. My experience is downright abysmal.
I started as a Connected Solutions Specialist (Now called Computing Solutions Advisor) and I was responsible for selling wearables, cameras, smart home stuff, and computers. Later when the departments got switched around, I was transferred to Computing Solutions. I am now working as an Omni Channel Specialist.
Anyway, the culture at my store is horrible when it comes to management. Constant micromanaging, focus on hitting sales targets as if we are on commission, the pressure to sell Geek Squad warranties to every customer (more on that in a bit), no job security whatsoever, blatantly breaking various labour laws, and I can go on and on.
I have been bullied by countless managers as if they are trying to let me know that they don't want me there. The only reason why I'm probably still here is that I have extensive knowledge of most of the products in the store, as I am quite the tech-head. There is blatant favouritism in the store with management. Also, if they don't like you, they make it quite apparent.
Going back to Geek Squad, we are encouraged to sell warranties to customers by deceiving them about our services. There is no transparency in regards to our warranties. Working at customer service, I have seen time and time again, customers rightfully being furious when the find out that our warranty didn't cover their device's issue. On top of that, one tr
Senior Customer Service Representative | Calgary, AB | Jul. 17, 2012
CSR: Enjoyable for a casual job.
Best Buy was a very enjoyable place to work, but like most jobs of a similar calibre, what made it most enjoyable were the people you work with, not necessarily the job itself. However, I liked being around customers and providing the very best I could for them, and making sure they leave the store with a smile on their face and confidence that someone strived to provide excellent service, tailored for them.
Most people think Customer Service Reps get yelled at constantly all day by customers, but it's quite the contrary. That being said, however, this is also what I found to be the hardest part of being a CSR at Best Buy, especially without having any seniority within the department, because customers would always demand to talk to a "higher power", which left me feeling like I couldn't do my job without "backup" from management.
In my experience, each person with the title of either "department senior", "supervisor" or "manager" were very conniving, unfair, untrustworthy, conceited, and weren't team players. They pushed a lot of their own responsibilities down onto employees lower than them in the company hierarchy, leaving those employees swamped with work (that wasn't even theirs) every day they would come into work. Management will try to take advantage of you in any way they can. Again, it's the people you work with on the front lines (not those who sit in the back office all day) who make working much much more bearable and enjoyable for you. Furthermore, employees w
Proslaid back environment, decent pay, employee discount, opportunities to move up and around the company.
I worked at bestbuy a while ago, it was an alright job, I made lots of friends at work and got along well with most of the management. I worked in the warehouse, which was enjoyable for me because I mostly worked nights, usually quite independently since most of the warehouse work was done in the morning. I spent a lot of time alphabetizing dvds, stocking product, and sometimes working the door, doing security. I found the work itself to be easy but not so mindless that I got really bored. One of the things I really didn't like was the way the management was set up, I found there to be way too many levels of management, supervisors, team leads, managers, assistant managers, its like they were trying really hard to make people feel important but it ended up being confusing and often kind of patronizing, I was lucky to work nights, when I did have a dayshift I often felt like I was being micromanaged, half the time by more than one person telling me to do different things and never really communicating with each other. The job culture was a little too aggressive for my liking as well, I remember being sick with a sore throat one saturday morning and getting yelled at in front of everybody because I didn't participate in the morning cheer (which I thought was kind of stupid anyway, to be honest). Lastly, I had a friend who worked in the future shop warehouse at around the same time, at future shop, the warehouse people wore plain black polo shirts so customers would know they w
ProsGood co-workers, decent hours, easy work
ConsToo much management, aggressive job culture, ruins christmas
I enjoyed my time at Best Buy overall. Great coworkers, you learn a lot, there’s some really knowledgeable staff all over the place if you want to learn something new.
However, as I worked my way into a leadership position, the wool comes off your eyes and you see what the plan really is; brainwash teens and young adults into competing for numbers that don’t affect their paycheque. There’s a constant mild pressure, never outright said (at least to staff) but frequently implied to “get numbers up and keep them there, or else!” With a wink. This was across 3 GM’s, 2 SM’s, and 5 MM’s. 10-15m breaks were frequently frowned upon, which I always found interesting. Lunches were regularly breezed through with no regard. Luckily managers would usually allow staff to leave early to compensate, but it’s still pretty annoying working a 7+ hour shift with little to no food.
Managers are generally pretty two-faced, and will use personal information against you if possible, for scheduling or guilting you into working later, harder, or covering shifts. I had exactly one manager out of 12 that I felt I could actively trust with personal information.
I was frequently called or messaged off the clock for information, and was expected to keep up with things outside of work on a regular basis. This doesn’t seem to be a part time requirement, but when and if you move to FT or higher, it is again another “implied” requirement.
Higher management would frequently compare part time stud
ProsGood discount, usually good coworkers, good supervisors
ConsManagement plays favourites, if you ever make the mistake of working against availability you constantly get scheduled against it, consistently forced to work with no lunch break
I have worked for the Best Buy Warehouse in Woodridge, IL for 10 years.
The first 5 years was wonderful.
Best Buy was great at showing their employees appreciation:
We would receive raises twice a year.
They would throw Holiday parties, with food and raffled gifts(TV’s/gift cards..)
Management would go out on the warehouse floor, greet and interact with the staff.
It was really a great place to be proud to work for.
Once, the Warehouse went under new management everything changed.
The company stopped raises completely over 3 years ago..
I was told that we would be getting a raise this year.
The family and I were pretty excited about it until we received my check.
The company that I have put my blood, sweat and time into, thought I was only worth 5 cents…
This company does not promote employees internally.
For years, Best Buy would promise employees promotions but then hire externally. (Leads, Supervisors and Managers)
I have been promised personally about 7 times over the 10 years..
Management treats their employees like they are replaceable objects.
You approach them with an issue or concern, it is brushed under the rug.
Recently, HR had a meeting with all the staff and congratulated the new employees on their $0.75 raise.
A few employees who have been at Best Buy as long as I have, approached HR about their $0.05 raise.
The HR Rep. just shrugged his shoulders and walked away..
I have a “go getter” personality and I l
Questions and answers about Best Buy
If you were to leave Best Buy, what would be the reason?
Asked Jan. 9, 2018
Love Best Buy... need to transfer but new city doesnt need any full time or part time as Seasonal just got hired. Moving in less than two weeks will mean not able to transfer :( Love the job
Answered Nov. 20, 2020
I left because it just wasn’t for me. the training was terrible and i didn’t know how to do much but was expected to know how to do everything
Answered Sep. 29, 2020
What is the work environment and culture like at Best Buy?
Asked Aug. 3, 2017
Answered Aug. 15, 2019
Management in my department is arrogant, promote favoritism and discrimination. Only growth for privileged and favorite people. Favorite and privileged employe can do whatever they want and openly go against company policies. If management doesn't like you (you are not in the list of favorite or privileged employe) then you won't be greeted. Management walk by beside you without greeting you (ex: saying good morning) but otherside they can have long conversations with favorite employees on their personal matters (ex: trips, family or etc.)
Favorite and privilege employe can make mistake and don't get in trouble but if you make same mistake then you are in big trouble. Majority of people in my department feel discrimination and favoritism from management.
Answered Jul. 29, 2019
Why would you want to work at Best Buy?
Asked Jan. 25, 2018
Yes, great atmosphere, and you would be exposed to the installation side of Bestbuy.
Answered Jan. 23, 2019
Because I loved the company and like to work with tearm
Answered Jan. 9, 2019
What is the interview process like at Best Buy?
Asked Apr. 17, 2017
If you manage to get hired in the seasonal time, you're guaranteed to be fired after it's done. Unless you have some kind of connections with the supervisors or managers.
Answered Jun. 7, 2019
Interviews are super laid back and fun.
Answered May 6, 2019
How long does it take to get hired from start to finish at Best Buy? What are the steps along the way?
Asked Jan. 11, 2018
1: Send resume online or deliver it in person
2: Short phone interview
3: Short in-person interview
Answered Apr. 9, 2019
2-3 interviews and if you have a reference the procedure is quick. Usually within a month.