Before the interview process I wasn't even interested in the job. But once I had my interview, they had made the job seem like it would be a great opportunity to advance my career. They made the job seem like it would be a fantastic place to work with lots of positive feedback from management to encourage employees to do their best.
First off, they pay really poorly. Minimum wage at best and they will keep you there for as long as they can with absolutely no pay raises. Secondly, the environment is very stressful in having to maintain numbers, and so the little things, like garbage and recycling don't get done. However, I say that and they don't even recycle. They have blue bins for recycling, but it all goes in the garbage compactor at the end of the night IF someone does it. They go through so much paper, that I cry for the amount of trees they go through.
Management has zero interest in changing the bad behaviours. If you don't locate things in a place, its okay, there aren't repercussions for it. If you just throw something on the shelf because you can't find where it goes, it's okay because nobody will notice. I was hired as part of an audit team to fix these issues, except for they don't want us to "fix" these issues, they want us to deal with is and adjust it as needed. So everyone is still having the same issues, but we are just supposed to find the issues and continue to let everyone make the same mistakes.
Whenever something was brought up to
Prosthe people you work with, some advancement after a year
Conspart time only, poor management, Owner turn over, poor communication, no team environment
Customer Service Associate / Cashier | Richmond Hill, ON | Apr. 10, 2013
Canadian Tire Corporation Ltd
A typical day working at Canadian Tire consisted of quite a number of things for the time I served them as an employee. Beginning as a cashier, and later moving to a customer service representative, I operated cash registers, optical price scanners, computers or other equipment to record and receive payments or process returns from customers for purchases made, services provided, or fees paid while handling cash and credit payments, making change, giving receipts, accounting for all payments, and performing related clerical duties within the company. Also, I balanced the cash through organized paperwork at the end of every shift, obtained an abundant amount of knowledge company policies along with a proficient understanding of transactions involving cash, coupons and credit. Lastly, I was able to train others in the Cashier and Customer Service Department. Later, I wanted a taste of a different section in the company, so I became part of the House ware, Hardware, Lighting, Plumbing, and Paint Department. Over here, I directly dealt with the public as well as other employees, developing communication and teamwork skills. I was also able to train new employees in this department. I was specifically in charge of teaching how to mix paint, cut keys, wires and chains. Also, I gained quite a substantial amount of knowledge regarding hardware and home furnishings. I was able to fix different display models, put together different promotional stands, properly lift relatively heavy ob
Short Version: JUST PICK SOMEWHERE ELSE TO WORK. PAY IS TERRIBLE FOR WHAT YOU HAVE TO GO THROUGH. MANAGEMENT MAKES IT AWFUL. UNDERSTAFFED TO THE POINT YOU HAVE TO WORK OTHER SECTIONS AT THE SAME TIME.
Genuinely not enjoyable to work at this Canadian Tire, especially with the mostly horrid management. Honestly, all the managers either didn't care/had absolutely favourtism or they were absolutely moody. These managers made it incredibly difficult to enjoy work, because when you're looking for help when responding to a customer's needs or looking for something to stock back onto the shelves, they can make it very difficult when they just do not respond.
The store was also very understaffed, making it where you were expected to take care of your entire section alone or with one other person on very busy holidays, then, if another ENTIRE section was on break, you'd have to take care of their section at the same time with your own.
Being understaffed carried onto having to close the store alone with very little time to do so. They'd expect it very clean and tidy, yet, you'd have to clean up the entire area alone. Even if you start earlier than the store's closing time, there'd still be customers who completely mess up what you've already cleaned up.
Very little choice in what shift you'd like as well due to the favouritism from the managers who choose when you'd work. When getting hired, I told them I'd prefer morning shifts and they agreed, yet when I worked, I always
ProsSome nice coworkers, occasionally free food
ConsAWFUL management, favourtism, choice in shifts, working alone, no workplace safety, very understaffed
Sales Representative | St. Catharines, ON | Jan. 28, 2018
A good short term thing to have, but not a permanent placement
A typical day of work entails chatting with customers (which is difficult if you're impatient or don't know how to deal with adults acting like children), basic maintenance like moving products from impulse locations to more permanent homes to keep the shelves looking full, and checking prices for cashiers.
As for what I've learned from this job, there are quite a few things, mostly around home maintenance projects such as building decks, replacing or fixing plumbing, replacing switches, and things of that sort. That being said, this job comes with a few other lessons as well such as how office politics work, the fact that people don't like reading signs, and that retail really isn't for everyone. I've received many awards for customer service over the almost two years I've been at my store, and I'll be the first to say that retail is not for me.
To elaborate on the "office politics" comment, management is a bit of a coin toss. Sometimes the managers you get are saints, and other times well, they're the exact opposite. At my store, it's split down the middle. As with other jobs, be prepared to have some problems with them and be ready to have complaints to raise, but so long as you don't stick around long term, that hopefully won't be a significant issue.
Workplace culture is lacking to a great extent in that for many employees, a shift is just that. There's nothing to enjoy or be fulfilled by, it just is. That's fine for some people, but it's one of the numerous rea
ProsEmployees get 15% off of most purchases, not physically demanding, short hours, paid training
ConsManagement is hard to deal with most times, clientele is problematic, mentally and emotionally exhausting
Customer Service Associate / Cashier | Port Elgin, ON | Jan. 31, 2013
A very stressful, upsetting work environment.
A typical day began by preparing tills for the day. We were required to organize the cash area, including putting the daily newspaper that was delivered to us, in sections, together for sale. Once the store opened, we were required to complete a daily cleaning list, while simultaneously assisting customers with purchases/returns. Most of the day consisted of the same tasks.
I learned how to deal with customers who were unsatisfied with their products, and how to appropriately resolve the issues in order to satisfy the customer with a different product, or a money-return.
The management was HIGHLY unfair. The store was (is) run by a family, and there was a high level of favouritism. The managers were extremely hard to approach. Employees were often made to feel guilty for any days they were required to take off. I was often made to feel like I was inconveniencing management when I asked (weeks ahead of time) for certain days off for examinations at my university. On more than one occasion, the managers were caught saying inappropriate, offensive things about their employees (to other employees).
My co-workers, for the most part, were friendly people who were easy to work with. We all worked quite hard to make sure customers were happy, despite feeling unnecessary stress from management.
The hardest part of my job was being expected to simultaneously complete tasks by myself. For instance, to complete the cleaning list, we were required to leave the general cash area, and y
Consmanagement, long hours, few/no breaks, unrewarding work environment
Mailroom, Facilities and H&S Representative | Oakville, ON | Feb. 25, 2014
Busy and fun work environment. Great corporate culture.
In the Performance of my daily job functions, I perform an established process which entails sorting all daily incoming and outgoing correspondence. I order, receive and maintain all necessary supplies for the office as well as assist with facility services including building operations, employee moves, AV setups and bookings and the maintenance of files. Throughout my current role I provide and perform excellent customer service by doing my due diligence in providing service and adapting services as required by the business.
I feel that I have successfully been able to meet all of the requirements for this role by not only meeting the requirements, but also by maintaining a high level of professionalism. This aspect of the role has helped me develop a strategic imperative by contributing to the development of a high-performing organization with a high operational effectiveness. I feel that this would contribute to my skillset in terms of entering a Human Resources Role by allowing me to demonstrate my interactive abilities and apply these skills from a transferable skill set stand point. I feel that I can apply the same skill sets used in my daily functions of my current role in a human resources role by executing my exceptional communication skills as well as my customer service skills in order to serve the staff of the organization with respect to meeting its strategic objectives. From a leadership standpoint, I provide direction to a temporary employee to contribute to
Cashier | St. Albert, AB | May 21, 2019
I feel like I have the best retail job ever
I am so happy to be part of this company. It is an entry-level job of course, and the pay will be minimum, but if you are a student or wanting a job on the side, this is the best place to work.
My favourite thing about Canadian Tire is the fact that this place respects you, and sees you as more than just an employee. I feel like I am part of a family. They'll treat you like a human. If you're having a terrible day and need to take a breather, they will let you take that breather. And you can always have somebody to talk to if you need to. I've had various breakdown moments during work (due to personal, non-work related issues), and I've never had to deal with them alone or just bottle it up and keep working.
The most enjoyable part of my job as a cashier is the ability to talk to my customers and co-workers (when it's not busy!). Sometimes you'll come across a customer that you totally vibe with. Being able to talk to co-workers when there's no line-up makes the time go by faster. The co-workers here are mostly all very friendly.
As a cashier, you have to be able to deal with repetition. It is a repetitive job.
The most frustrating part of this job is the fact that at this Canadian Tire location, pretty much everything is in poor shape. You have to learn how to adapt with poor quality equipment. The pinpads often reject a customer's card, and you have to use some tricks to try and make it work. The scanners will sometimes stop working, so you have to unplug and
ProsExcellent management, very flexible scheduling, feels like a family
Customer Care Specialist | Oakville, ON | Jun. 6, 2013
Excellent customer service experience with knowledge of the store product's location, signage, computer usage, delivery orders and phone calls
A typical day at work depends on what shift placement I receive. If I work at the Customer Care desk, usually there would be a lot of signage to print early on in the shift. I would in non-subsequent order then follow to cut keys for customers as well as transponder car keys that have the chip in them. This process does take longer, in order to activate the chip in the key. Further, I would fill the battery rack, organize the desk and use 2 computers to assist customers with any inquiries they may have and to also print labels for the store's needs. Working independently at the desk, I am required to assist people in the best possible way I can by myself which is perfect because I find it more enjoyable to take on a variety of tasks. However, sometimes there are not a lot of co-workers in the vicinity which involves less communication between myself and them so that is not the best part because I do enjoy talking to my staff members. There really is no difficult part of the job as I have been working there for over 3 years and am sufficiently knowledgeable on how to handle almost any task thrown my way. The most enjoyable part of my job, however, is when I really feel that I helped a customer to the best of my ability. Sometimes it does require circling the store, finding what they need, going back to the desk, and finding what other locations or stores may have what they are looking for and phoning these locations, speaking with other retail associates. On top of t
ProsGenuinely feeling that you helped someone.
ConsIf on cash, standing for over 9 hours.
Bilingual Customer Service Associate | Welland, ON | Jul. 11, 2014
productive and a nice place to work and to learn and get more experiences
One customer called and she was an happy with the product she purchased for her dad, it was a gift but her father could not use it in his new car. At the time of purchase she was told that she could easily installed in the car but they did not mentioned to her that she will need to perforate a hole in other to install the back up camera. It was so frustrating for her and her father, it was a brain new car and he didn't want to perforate his car. The customer went back to the store hopping someone will take the product back and refund the money but she couldn't get any help. So she called the main office and I spoke to her. I empathize with her, I told her how sorry I was for her father and her then explain to her about the warranty procedure. Then I asked her to send me a copy of her original receipt and told her I will be sending her a gift card for the value of the purchase so she could get something else for her father. she was very Happy. after receiving her gift card she called the office to make a positive feed back on the service I did provide to her. I was rewarded as the best customer service of the month because of her. My manager were so proud of me as I raised the bar, my co-worker were friendly and happy for me as I have been working so hard to get there. I had learned a lot, customer need to be treated whit respect and to be understood and further more to help them to get they issue resolved makes them grateful and satisfied.
The hardest part of the job is
Prosbecause I did a good job I was entitle to a free meal. I enjoyed it.
ConsI could not hang up on customer until I resolve the issue so long hours doesn't matter
Finance field | Toronto, ON | Dec. 21, 2015
Friends do not let friend work in Canadian Tire
I have worked in CTC for 8 years.
At first it was a wonderful company to work for. Senior management treated everyone with respect. Management was rewarding and encouraging. Everyone was friendly. It was like a family.
Since they changed top management, the entire company cultural changed dramatically.
They fired a lot old senior management in 2012. Since that day, office politics are major focus instead of customer/business growth.
Senior management made a lot unreasonable decisions, like moving Accounts Payable to Oakville, which caused significant delay in vendor payments, almost caused business disruption. The reason was told to us, to save rent money. Instead of saving costs, they kept renting additional spaces in Toronto.
Senior management prefer to hire young CAs from outside of the company and hardly give any advance opportunity to internal people. And they created a hierarchy culture. Senior Financial Analysts (almost all CAs) would never be friendly to "little people" unless they need something from you.
Management fired a lot employees worked for 20 or 30 years just because they did not have designation, they punish you for being loyal.
Management are biased, mean and selfish. I hardly get any appreciation and encouragement. And they try to create hierarchy/lays in a very small team.
In this company if you are not AVP's favourite, you will never get advancement, you will not get appreciated, your co-workers will undermine you.
ProsMade some friends, some managers are ok
ConsOverworked and underpaid, horrible management from top to middle level, no advancement for internal employee
Questions and answers about Canadian Tire Corporation Ltd
What would you suggest Canadian Tire Corporation Ltd management do to prevent others from leaving?
Asked Mar. 22, 2017
Managers need to have more human compassion. Don't just throw good people away. Someone who has been there for 15 years should know where things are or how to find something for a customer regardless of position. Especially if they are on the floor. And not hold newer people accountable for their incompetence.
Answered Dec. 31, 2020
CT port hawkesbury. Need a new GM. one that know what he doing. and one that doesn’t make his department managers do the work
Answered Nov. 26, 2020
If you were to leave Canadian Tire Corporation Ltd, what would be the reason?
Asked Mar. 29, 2017
Not enough hours....i cant survive on 20 to 24 hrs aweek. I have bills to pay just like the full time staff. I had to apply for another part time job which i got as a keyholder for another company
Answered Aug. 31, 2020
No progress...prefer relatives
Answered Aug. 12, 2020
What should you wear to an interview at Canadian Tire Corporation Ltd?
Asked Mar. 6, 2017
Just simple but neat and clean. No heavy make up and perfume also be looked professional.
Answered Sep. 22, 2020
Casual is fine but PLEASE make sure that your clothes are clean, neat and tidy. Being presentable is an asset! Brush your hair.
For the guy....make sure you pull your pants up and wear a belt.
Answered Nov. 2, 2019
How long does it take to get hired from start to finish at Canadian Tire Corporation Ltd? What are the steps along the way?
Asked Mar. 23, 2017
My resume was sent in (on a Friday) and the next day (Saturday) I received a call for an interview for Monday morning.
Had my interview with one store manager (the one dealing with HR) and was told that they’d like me to meet with a dept. manager the same afternoon. After that meeting I met a final time with the store manager and was hired in the spot and started the next day.
Answered Nov. 2, 2019
Approx 2 weeks
Answered Jun. 10, 2019
Why did you leave your job at Canadian Tire Corporation Ltd?
Asked Mar. 16, 2017
I gave them increase after increase and when I asked for my reward it seems like it was a only a one way street .
Answered Mar. 9, 2020
I worked 8 years there, the salary did not increase much since i was a coop student here. i was underpaid by 20,000 below industry average.
they only give advancement opportunity to CAs.