The most life sucking, draining environment I have ever worked in. You don’t get your raises, you don’t get your benefits or you’ll be made to wait MONTHS after you’re eligible to get them. management is completely useless and some under qualified and completely incompetent of doing their jobs. Your pay checks are ALWAYS going to be wrong and short. You get absolutely no advancement opportunities. You get no responses from management when it comes to bringing forward concerns in regards to coworkers or your residents well being. The residents are very much so neglected in more ways then one.
Staff are not welcoming nor supportive in any way, in fact they will turn around and stab you in the back Just for some amusement. Management would much rather hire an agency to have staff to come in that are not even qualified, and pay them triple what staff members make then to give us all a well urned raise and to treat us fairly. If you work nights, you will never really be a PSW, in fact you will be a house keeper cleaning. Yes, cleaning. There is a lot of favouritism that happens and PSW’s that work here that should have been fired a long time ago for multiple med errors and for giving out the wrong medications, are still here and have never had any repercussions for their wrong doings, they are in fact allowed to just continue to make those mistakes. Your union member does absolutely nothing for you, instead he will go around and gossip your entire business to the entire building
ProsResidents
ConsEVERYTHING! Management, union (rep), coworkers, etc.
3.0
not an employee. My spouse is a PSW | Ontario | May 8, 2014
Problem Issues Noticed in the Long Term Care/Retirement Facility Business
I do not work for this company but after reading the many reviews/comments, & complaints about management and the dollars being squalored, I am going to say that many of these companies are doing the exact same thing throughout our great country.
My spouse also works for a Long term Care/Retirement home, and the company also seems like they charge the big bucks from the residents and the quality of services are slowly dwindling as a result. Gor example, today my spouse told me that the company is complaining that the staff are using tooooo many rubber gloves, breifes, and bed pads. Now staff are being forced into using those cheap Food Service plastic gloves, but the staff are allowed to use the more expensive rubber gloves ONLY IF there's a chance of being exposed to bodily fluids.But this is also being monitored! So, what about the health and safety of the staff? Does their health matter anymore? Food swrvice grade gloves are very porise. Such gloves will allow bacteria and viruses to make direct contact onto the user's skin
Deceases like Hep C and the AIS virus will pass directly through the food handlers glove. It is strange that when staff askes about the management of the dollars, and the best care of the residents; the answers always points the blame on the government rules and how much the government will pay towards the residents' care, there's slways excuses but never any concrete answers. Now what about those residents who pay their own way for the servic
Prosrewarding working with the residents and coworkers
I have never in my entire life been so disrespected in my place of work from MANAGEMENT!!! Absolutely no interpersonal or communication skills. The turn over rate of GM's is almost on a yearly basis, Chartwell will pick anyone out of a hat to manage this home! All managers at Chartwell Leamington are stuck up and think they're better than the employees.... in the hallways they will keep their head down and completely ignore you. When you say "hi how are you?" They'll ignore you half the time. They never follow through on appreciation events such as Chartwell "Gem" Awards where staff are voted on to recieve appreciation.
Everyone in LTC at Chartwell Leamington just went through a lay off this March 2016, want to know how appreciated everyone felt on their last day???? No one was acknowledged for their years of hard work. Some staff were even disciplined and given dirty tasks outside of their job duties during the last days of work. No thank you, no respect, just attitude from management.
The managers in this home are so tight knit, they take 2-3 hour lunches on Fridays in the summer, they're incompetent, irresponsible and arrogant. They do not have proper training, or maybe they do and just don't care to implement it. You will always find the managers congregated in each others offices gossiping about employees or playing on their phones. It's ridiculous! They'll arrive late and leave early, never informing their staff of their absences making it very difficult when is
I worked for this company for several years. They have a high turnover especially in management because in short they treat their staff and management team like dirt. Handing out free food to staff a few times a year at staff events in no compensation for bullying, intimidating and exploiting people that work at the facility.
I found their corporate team very dishonest and out of touch with the front line staff. They take advantage of their front line staff to make a profit and when mistakes are made placing residents at risk due to their penny pinching efforts they throw their staff under the bus to cover up the situation.
Their Scarborough location was being run by this disrespectful tyrant who was horrible to work for. She would be yelling at staff and other mangers in front of other staff and residents. Having administrators that cannot act professional and treat staff with dignity and respect makes this long term care facility one I would not recommend to anyone. She was basically a bully. Her uncontrolled ongoing poor treatment of her hard working staff results in ongoing high turn overs of management staff at the facility and also results in people that use of love their job working the residents and facility members living in the facility want to work elsewhere.
Many staff who work there do try to keep more than one job because there is huge mistrust towards Administration and Head office staff that appear very happy to blame frontline staff when pro
ProsThe front line staff
ConsOngoing exploitation and mistreatment of staff, horrible administrator
Attention families and potential residents..... DO NOT LIVE HERE!!!!
I am a former employee at Chartwell's Duke of Devonshire retirement residence and sadly left as I had to move out of the area, though it was soon approaching anyway as the quality of care and positive, friendly atmosphere has changed for the worst.
It’s very disappointing to see as it's become more of a business then a home for the people that actually live there!! Everything has become more about marketing for new residents and less about doing for the residents living here. Occupancy is embarrassingly low, budgets have shrunk but of course the rent has gone way up. These people are paying way more and getting way less and the rest of the money is going into managements pockets.
Respite care over shadows permanent living. There is no team work or communication between departments, policies are not followed or respected and upper management does not respond to concerns regarding resident care and satisfaction. Furthermore, make changes in the home based on what they think and feel is better for the business (yet they are nowhere to be found) without even asking residents or staff - the people who actually know how things best operate on the floor. They are never around on evenings, never mind weekends, and often part time minimum wage employees are forced to "man the fort" and make decisions far beyond their pay grade. And even when management is there, their noses are so far up in the air
The place is not kept very clean & the proper tools & time is not given in order to try to clean properly. They rush both employees & the residents through things in order to get things done in the time allotment for each shift. They use cold water, dirty cloths & improper solutions to clean in the kitchen & dining room areas & barely wipe off the residents tables in between meals. There are crumbs, dribbled/dripped & dropped food left on tables & nothing used for sterilization to help prevent the spread of germs.
The quality of food served is adequate at best & they don't seem to have a genuine concern or caring for the elderly people who live there...they talk poorly about them amongst each other & make fun of some of them.
The kitchen area is surface cleaned only & even that is not satisfactorily completed. Most of the employees talk about & sneak around to do things that are not allowed behind managements back. There is no real 'team' environment but rather each person for themself & 'that's not my job' type of attitude/behaviour in play. Low employee morale, high staff turnover rate & often understaffed because they have a hard time finding people to work there or stay for any length of time. The staff with seniority who train the newbies are not very friendly, thorough or helpful during the training period but instead dictate what to do & then rush you thru every process. They are impatient with trainees & lack empathy clearly forgetting that at one time the
Prosinteracting with the elderly residents
ConsStrict time constraints, inadequate tools provided to do the job properly, some management is overbearing, abrasive & condescending in nature. Poor training practices, low pay for the amount of work that is expected.
I moved to Langley and got a job as a server here. I've worked at retirement homes most of my life so I believe I have a good understanding about the industry. When I began my training I knew right away what I was in for and unfortunately I was desperate for employment.
First off, the wage was below average compared to other facilites I applied to. With that being said, I wasnt surprised that the benefits weren't that much better. Also, I wasnt too impressed with having to pay union dues. However, I was willing to compromise and start my training.
The working conditions through out my 1 year of employment were, quite frankly, appalling. The toxic behavior from management (both general and food service manager) slowly trickled down and poisioned the unwilling staff (myself included) which created such a unimaginable and scary work environment.
The general manager literally did whatever to whomever she pleased (along with the food service manager) without any repercussion whatsoever, as there was no one in house monitoring her position/behaviour. She bullied, intimidated, and even picked on staff she did not want working there anymore (for whatever reason she saw fit) so that they had no choice but to escape and quit. I can truly say I've never, til this day, ever encountered someone so unprofessional and cruel.
We would usually work understaffed due to the fact they had a hard time keeping staff. This would obviously create a chaotic and tiring work load for the re
Run away as fast as you can !!!!!!!! Chartwell gibson north york
I spent one day here and it was by far THE WORST NURSING EXP. of my life! Let me be VERY CLEAR- I have been a nurse for 9 years. I'm an excellent nurse and seasoned and this was a NIGHTMARE
-they did not inform the nurse she was training me so she had a break down when she saw me as she was on her 11 shift straight with many + Covid patients and barley any staff. She was completely exhausted very clearly over worked and it became evident they could care less about staff and they have zero respect for their nursing staff as they day progressed
-this was before management and her decided to have words with this nurse in front of me and all other staff including patients in the middle of the floor SO UNPROFESSTIONAL
-they tried to only give me one day of training as a RN as charge nurse in charge of 52 beds. I had to pretty much beg for a second day. They had the nerve to tell me that their nurses that are hired by them get three days orientation ( I went through an agency) as they work on multiple floors. CHARTWELL this makes zero sense. Its not the assessment staff struggle with its the processes. Processes are similar if not the same on floors. One day orientation is not adequate or acceptable. THIS IS UNSAFE FOR NURSES LICENSES AND PATIENTS HEALTH!!!! YOU SHOULD BE REPORTED FOR THIS. The reaction from management when I advised them I was not comfortable with one day training was on the line of bullying. They literally had the nerve to ask me "what I did all day" as if
Define incompetency: the Chartwell FSM. OMG!
I have read and continue to see new statements of how dire the situation has been and continues to be at Chartwell and at this place, there doesn't seem that that culture of mismanagement and employee disregard is going to be changing anytime soon.
I have to say, that though I am still employed here (though that will definitely change if they figure out that I wrote this) this employment brings me no joy. I and my coworkers, do not look forward to going into work. When we are there, the mood is dour and unappealing.
The little we have to work with, the confines in which we work, is slowly but surely killing any joy we may once have had working here.
And truly all of this only really started since the new Food Service Manager came on board.
Yes, we (the underlings) know that the budget has to be met, that a profit has to be made, but seriously, at what cost? The ridiculous fare that we have to put out to the residence makes my stomach turn. How is it even a thought, never mind a viable one, that a grilled cheese sandwich with a half a pickle be served as a lunch for someone who pays $3000+/mth?
That by the way, is the typical lunch offering.
If the residence wants a large juice, they should be given a small juice. If they complain, let them wait and hopefully they'll forget that they'd wanted the large. If they still ask, then they can get another small juice.
More and more the food is going the 'heat&se
ProsCoworkers
ConsMiddlemanagement who haven't got a clue but won't listen to those of us who do.
Superb co-workers, extremely horrible management in the care department and kitchen department
A typical day at work fluctuates from day to day. One day can be calm and enjoyable and the other can be chaotic and emotional. The individuals that work in the care department on days are absolutely enjoyable! They provide you with positive criticism (If you are open to improve), they are extremely helpful and an easy bunch to get along with. If you are a hard worker, attentive, and eager to learn, it will be noticed and rewarded by those that train you. The individuals that work on the evening shift, they're bossy. They say awful things to the residents, they make the environment hostile. It is very much uncomfortable working with them. Oh, there is a constant shortage of staff and constant call ins. I wonder why? Pay your people, show them that you appreciate them and maybe they'll stay.
Management... At first, they showed that they care. When you finally see their sly ways, it's an automatic discouragement. Management sweep things under the rug. They are a facade. Management should have their employee backs but that is definitely not the case. They get paid enough money so why should they care, right? Kitchen management stresses out their employees to the max! A huge majority of the time, kitchen management doesn't know what they're doing. Basically, chasing their tail and pretending to look busy. Completely scattered. Server staff are impeccable! Bless you ladies and the one gent! You guys made days bearable. I hear the residents complain about the food constantly! Kitch
Questions and answers about Chartwell Retirement Residences
How often do you get a raise at Chartwell Retirement Residences?
Asked Nov 9, 2022
2 years
Answered Mar 20, 2023
Not at all
Answered Mar 18, 2023
Why would you want to work at Chartwell Retirement Residences?
Asked Jul 7, 2017
Yes most definitely
Answered Jul 10, 2019
Chez Chartwell il y a toujours de nouvelles connaissance pour travailler mieux avec les Patients
Answered Mar 6, 2019
What is the work environment and culture like at Chartwell Retirement Residences?
Asked Nov 7, 2017
Pour ce qui est de Greenfield Park, l'ambiance est à l'intimidation et aux menaces de la part de la direction générale quand on veut quitter. Beaucoup de chefs et peu d'indiens à cet endroit. Et que dire de l'adjointe administrative. Je croyais avoir trouvé le bon endroit pour travailler, mais après que le DG ait menacé de salir ma réputation chez mon employeur actuel et que ça serait ma parole contre la sienne, j'ai perdu tout respect pour le personnel de gestion de Greenfield Park. Tout ça parce qu'on a le coeur de se défendre au sujet des feuilles de route impossibles et d'avoir fait preuve de transparence dans nos intentions de quitter l'endroit.
Answered Mar 19, 2022
Pour répondre à l'ambiance de la résidence Des Écores Laval elle est bonne nous tenons le fort dans un temps de Covid 19. Pour notre résidence nous avons eu aucun cas de covid. Nous faisons tous notre possible pour que le virus ne rente dans notre résidence, pour le service alimentaire la cuisine et les serveuse travaille très fort pour fournir des repas chauds 2xjours ce qui demande beaucoup d'efforts physique car les chariots sont plus difficile à pousser car nous voulons que nos résidents soit servis comme des rois (reines) pour nous cela est très important nous donnons tout notre coeur pour nos résidents .C'est sure que nous avons hâte de les revoir en salle à manger comme une grande familles car nous trouvons cela dure de ne plus entendre les murmures des résidents. Je ses que pour eux cela est très dure de ne pas manger ensemble et de pouvoir partager entre eux. J'aurais une suggestion à vous faire entant que employé. Pourquoi ne pas mettre une étoile aux Résidence Chartwell qui ont pue passé à travers la première vague et aussi de la deuxième vague qui est Antrain de se terminé cela nous ferais une grosse joie de voir que nos efforts ont porté fruits avec toute notre équipe cela prouverait aux autre résidence quand ont veut ont peu quand nous fonctionnons tous ensembles ceci montre ses quoi une équipes qui se tient. Voici notre devise un pour tous, tous pour un. Nous gardons tous notre positif pour de meilleur jour malgré les jours de fatigues ont lâche pas. Merci de me lire j'aimerais que le président de la compagnie voie cette petite note car nous sommes la plus petite et veille comme résidence mais nous avons la plus belle vue tout les matins. Je vous remercie et une bonne petite tape sur l'épaule cela fait du bien au coeur une résidence ou il fait bon vivre avec nos résident d'amour merci encore
Answered Mar 12, 2021
What is the promotion process like at Chartwell Retirement Residences?
Asked Nov 19, 2022
Promote from within just apply
Answered Mar 17, 2023
Apply and discuss with your leader.
Answered Feb 19, 2023
What is Chartwell Retirement Residences holiday leave policy? How much holiday leave do you get per year?
