Working at City of Toronto: Company Overview and Reviews in Canada

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City of Toronto
827 reviews
City of Toronto, CA Ratings
Average rating of 827 reviews on Indeed
4.1Work-life balance
4.0Pay & benefits
3.7Job security & advancement
More than $10B (USD)

Popular jobs at City of Toronto in Canada

 Average salarySalary range
26 salaries reported
per hour
20 salaries reported
per hour
2 salaries reported
per hour
15 salaries reported
per hour
16 salaries reported
per year
Salary satisfaction
Of the employees are satisfied about their pay, in Canada
Based on 1642 reviews

City of Toronto reviews

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Overall reviews at City of Toronto

Business Systems Analyst | Toronto, ON | Aug 23, 2021
Not an ideal working environment
If you are the type of person who actually enjoys getting work done and completing projects or working in an organized fashion, this is place is not for you. The City of Toronto, most of its divisions, is very disorganized. Simple decisions are forced into complex and convoluted meetings where even the most irrelevant staff are granted an opinion. Meetings across nearly all divisions generally contain way too many staff and there is way too much opinion and feeling validation rather than objective organization and decision making. It is said that having so many people accountable and responsible for tasks effectively leaves no one responsible, this is the City of Toronto. A good example of the ineffectiveness and poor planning of leadership was my own technical unit, which had only 2 labouring staff and 3 supervisors and 2 managers. After complaining that I wasn't given any work for 6 months (I provided documentation for this) it took 3 supervisors and 1 manager to come together and they didn't have work for me, they just asked me what I wanted to do. Please note, that I was a white-collar office worker, a programmer and analyst. TO SAY THE CITY OF TORONTO IS DISORGANIZED IS AN UNDERSTATEMENT That said, if you want a cushy job with great benefits a good pension and effectively zero responsibility, this is the place for you. If you have zero expectations and don't care much if tax-payers money is being wasted, the City of Toronto as an employer is perfect for you.
ProsZero pressure to accomplish anything.
ConsSupremely disorganized
Program Assistant | Toronto, ON | Jan 4, 2019
Productive work place with a potential to grow in many different area
I worked as a Team Leader for Diversion Program Assistant (DPA) with the City of Toronto. I was responsible for training of new hires, organize and plan daily work schedule to meet deadlines according to the routes, maps and multi-residential audits for identifying contamination in the recycling waste. I was able to establish, update and revise waste management service levels by interacting with Supervisors, external and internal staff on a day to day basis regarding the progress of the audits. I currently possess a valid G-permit for the City of Toronto. As a DPA, I was able to take initiatives and implement new strategies for the projects by analyzing information gathered through research, public consultation and pilot programs. I have been part of commercial audits for verifying and gathering new City of Toronto customers for Solid Waste Division, Front End contamination audits for recycling, TCHC audits for safe recycling and garbage collection under the guidelines from Toronto fire, and York University curb side audits. My past work experience and current position has given me great interpersonal skills and communication skills including conflict resolution, problem solving, decision making and situational assessment. I adopt well to working beyond normal work days as requested, under varying climate conditions. I can work with minimum supervision and plan and execute tasks with the ability to set priorities.
Recreation Assistant | Toronto, ON | Mar 30, 2014
challenging but rewarding work environment
Under the direction of qualified staff, assists in the supervision of infants, children, and youth Supervise and participate in play with children of all ages during outdoor activities such as swimming, baseball, hockey, etc Assists in the set up of creative materials for indoor activity. Supervises children participating in games, arts and crafts and music Under the direction of qualified staff engages children in age appropriate activities to build literacy, resiliency, social skills and communication Assists children in routine procedures such as eating lunch and snacks, putting on winter clothing, etc Assists on field trip excursions, which may include the use of public transportation Performs emergency or unplanned supervised duties which must be considered within the job function Assists in checking of toys and equipment used in activities to ensure safe functioning Assists in documenting attendance of children, completing forms, reports, and communication logs as necessary Provides input in activities planned and assists with promoting participation Assists with safety and well being of children by adhering to Occupational Health and Safety Act, Day Nurseries Act, Child and Family Services Act Assist children in integrating into the hostel environment Attend staff meetings as required
Guard | Toronto, ON | Sept 22, 2014
Welcoming enjoyable workplace
A typical day at work was rather simple while working as a rink guard. I would come into work make sure the workplace was clean and respectable. Than, I would put on my safety equipment and get on the ice. Once I was on the ice I would do my rounds ensuring that everyone had the proper equipment on and that they were following city of Toronto mandated instructions. During this job I learned several things, I learned the importance of creative problem solving (while dealing with disgruntled customers ), as well as the importance of being energetic and warm in an effort to promote a safe environment for patrons. One of the best part of the jobs were my co-workers, I got along with every single one of my co-workers including any management I worked with. I was specifically pleased with the management as I had heard so many horror stories and was expecting the worse but in reality I got a very reasonable staff of managers. The hardest part of the job was dealing with patrons who were not happy, some times I felt as if customers had valid arguments but, according to the city of Toronto they were wrong. Thus, I had to side with the City as that was my job and that's what I signed up for. The most enjoyable part of my job was constantly being outside and interacting with the lovely people of my community.
ProsGood Coworkers, Good Management, Good benefits.
ConsDealing with disgruntled employees.
Senior Relationship Manager | Toronto, ON | Oct 2, 2015
Solid Leadership with Strategic Thinkers
My focused on the following: Developed and implemented growth strategies for acquired clients by thoroughly analyzing market dynamics and collaborating with key business decision makers and private/public sector organizations.  Supported the growth in the areas of ICT, R&D, Clean Tech, Food & Beverage, Development and Design. Leveraged global and domestic insights to facilitate successful client meetings, craft strategic business proposals and grow client acquisition rate by 15% vs. previous year. Liaised between the City, Regional economic development organizations, provincial & federal government to ensure the City’s approach to economic development was consistent with the development of these sectors and the overriding growth strategy. Conducted business development in foreign markets which include: India, Germany, Italy, Israel and Latin America. Maximized Invest Toronto’s corporate objectives by pro-actively engaging with client leads and providing leads with compelling and relevant reports to facilitate and expedite their decision making process. Managed and trained a team of five employees on pro-active sales, client follow up and relationship management tools.
Support Associate | Toronto, ON | Dec 28, 2019
Not as great as people make it out to be
Before I started working there, I kept on hearing how great of an employer the City is and that it is one of the best employers, but working there, I have to disagree. The salary is great, but definitely unrepresentative of the work you do. Management constantly adds more tasks and workload that is out your job description because there is a serious lack of staff. The mentality there is do more with less. Benefits are not as great as they are made out to be; first time that I ever had to pay anything at the dentist after having work done and a lot of major things are not covered or require doctor referrals. There's a lack of flexibility when it comes to working. Although colleagues are nice and understanding, different departments don't work together creating issues for service delivery. Very little room for advancement; they prefer hiring externally than promoting from within, and very often, new supervisors come in lacking the experience and insight to make appropriate decisions or understand the needs of your position. Most people on contract for years and still not permanent.
ProsSalary, great colleagues
ConsOverworking, constant adding to job tasks, lack of flexibility, little room for advancement
Administrative Representative | Toronto, ON | Apr 7, 2018
Productive and Meeting the needs of Customers
On a typical day my duty is to work on the telephone dealing with customers who want to use the City facilities and to register in program in which the City offers. Also, to help the customers to enroll their children into activities that will help them in their learning. Having to deal with customers helps me to understand the needs of the parents in having interest in their children's learning development. By communicatiing with parents increases my learning experience in the area of recreation. In dealing with customers my management skills have improved. I also know how to multitask and address my customers' concerns on the phone by giving them instructions on how to use the computer to register for the different programs. The workplace culture involves a manager, supervisors, and staff, It contains a multicultural environment. The hardest part of the job is to help first time users to find the right programs. Also to deal with customers who are inclined to have a behavioral problem. The most enjoyable part of the job is to meet the needs of my customers. Also, to be able to develop good time management skills.
ProsTo work in a multicultural setting
ConsUnpaid lunch break
Security Officer | Hall, BC | Oct 21, 2018
horrible place to work with the most idiotic co workers you can imagine
If you like being a Yes man and not following the post orders that every security guard is supposed to follow then this place is perfect for you. If you stand your ground in what you believe in they will do everything in their power to get rid of you. Almost everyone that is a security guard there is related to someone in the City of Toronto. If you like you co workers pretending to be your friend then snitching to the manager or senior officer about you , you're work or you're life then this job is perfect for you. If you want a Manager that used to be a Zamboni driver and has no idea what security is about then this is perfect for you. If you want to be micro managed like a little kid in gr 1 then this job is for you. Horrible management. There is no union to protect you. The money seems good at first but after a while you see that its all a set up. You can never move into other city of toronto jobs because its the only department that is non unionized and every job I applied to said "You do not belong to CUPE local 179 or something like that. Sorry we can not consider you. Thus you stay an overpaid security guard with all gremlins around you
ConsManagement from the TOP Down is Corrupt
Financial Planning Analyst | Toronto, ON | Jul 12, 2018
Dynamic Environment
Eight years of stakeholder management on a business transformation initiative has made me adept at managing expectations, understanding business models and eliciting business requirements to support those models. As the Enterprise Performance Management (EPM) Lead, on a City-wide IT SAP Implementation project, I was responsible for a variety of overlapping initiatives surrounding the development and utilization of performance measures. I successfully introduced a performance measurement framework into the organization’s annual budget cycle; effectively standardized and matured the manner in which key performance measures (KPI) were identified, documented, and reported. As the subject matter expert (SME) managing the project I created the work breakdown structure (WBS) to manage deliverables, gathered the requirements to build and test the solution, and maintained communications with 35 stakeholders. My colleagues acknowledge my ability to connect with various stakeholders while successfully managing the various aspects of the project; both agile and waterfall environments.
ProsHigh expectations
ConsHigh expectations
accessibility Officer | Toronto, ON | Dec 28, 2014
The Voting Day October 27
It was a day that every citizen in Toronto needed to voted on which mayor they chose. I, on the other hand had various duties. There was many multicultural people that did not understand what the MDRO was explaining to them. Therefore, I spoke French and Italian to them to explain what they have to do . The MDRO appreciated my well communication skills and it was helpful that I know three languages. I also helped the hard of hearing people, I learned how to do sign language because I took an after school club learning the alphabet in sign language and on that day it absolutely helped me through the say. When it got very bus around 6pm I held the door open for the people to come in and explained to them to be prepared when they need to vote. When it was closing time I helped clean up kept everything organized I helped count the votes brought down the signs, and locked the doors so nobody came in. There were some people that were complaining but I kept them calm and helped them out and they thanked me at the end when they finished voting.
ProsGreeting people and helping out
ConsNo free lunch or free time was always busy.

Questions and answers about City of Toronto

How are the working hours at City of Toronto?
Asked Apr 4, 2017
Garbage collection Tuesday through Friday 645am to 445pm with every Saturday Sunday and Mondays off.
Answered Jun 8, 2020
Garbage collection Tuesday through Friday 10 shifts with every Saturday Sunday and Mondays off.
Answered Jun 8, 2020
If you were to leave City of Toronto, what would be the reason?
Asked Mar 18, 2017
Flexibility, no more problems with understaffing (the City is very notorious for overworking their employees), better pay, room for advancement, job security (permanence over contract work), better medical coverage, less rigid management structure
Answered Dec 28, 2019
Moving out of the city or retirement
Answered Sept 6, 2019
Why would you want to work at City of Toronto?
Asked Feb 9, 2018
Lots of room for advancement, and the city does all the training
Answered Jun 8, 2020
I have heard a lots of amazing stories about working for the city homes
Answered Sept 6, 2019
What would you suggest City of Toronto management do to prevent others from leaving?
Asked Mar 18, 2017
Be flexible where permitted in terms of work schedule to allow better work life balance, stop this practice of understaffing - replace employees when they leave or retire to avoid making workload unbearable on remaining employees, encourage and inform employees of professional and personal development opportunities that are available to them
Answered Dec 28, 2019
Keep good communicate with the staff
Answered Sept 6, 2019
How often do you get a raise at City of Toronto?
Asked Nov 7, 2022
When I got a better paying position
Answered Mar 21, 2023
Answered Mar 18, 2023