Intelligence artificielle de l'application pourrait être améliorée
Énorme flexibilité d'horaire.
Problèmes d'application Dasher et incongruités dans la logique de fonctionnement.
Exemples qui surviennent:
-Le restaurant est en retard sur la préparation de la commande, c'est le livreur qui a un retard. Parfois, les gens au restaurant sont débordés, il y a une longue file et beaucoup d'attente. Ce n'est ni la faute du resto, ni la vôtre. Vous paraîtrez tout de même en retard!
Pendant que vous attendez, vous n'êtes pas payé. Ce qui fait que si les gens sont désorganisés dans la cuisine, pendant qu'ils gagnent un taux horaire garanti à chaque heure, (même minimum), ça vous empêche de gagner de l'argent.
-Vous ramassez une commande et une 2e apparaît, si la 2e n'est pas préparée, votre 1ère sera en retard, malgré votre bonne volonté. Impossible de cuire une pizza en 1 minute, mais l'application n'en tient pas compte.
Vous refusez la 2e commande, votre taux d'acceptation baisse, vous acceptez et attendez, c'est l'évaluation du respect des délais de livraison qui en souffrira.
-Vous livrez une commande d'un commerçant mais des articles sont manquants et le sac est scellé par des "stickers": vous risquez de perdre du temps au téléphone, soit avec le client, soit avec le support Doordash. Si vous avez accepté une commande entre-temps, vous ne pourrez pas aider le client dans un délai raisonnable malgré toute votre bonne volonté car vous êtes occupé avec l'autre commande. Vous risquez donc d'avoir une mauvaise évaluation.
C'est le genre de p
ProsFlexibilité immense pour les horaires
ConsPériodes creuses où les revenus sont en-dessous du salaire minimum
I have worked for Door Dash for about 4 months now and almost reach 300 orders. I can tell you guys that this company really poorly managed. But the most important question is, how is the pay? Well I can tell you that you get pay 64 cents (for one whole order after gas) to at best $1 per mile your drive + tips. I am not joking, 64 cents...The app AI is pretty bad, once it required me to drive 25 miles (40 km), after the calculation minus the gas and time, I get pay 64 cents. I accepted the order so I can contact customer support to yell at them. Well...to reason with them politely. They said the paid is automatic and is fair. I asked them to take the dash away from my app, I am not driving 1 hour to make 64 cents. The gas price was at 139.9 for regular at that time. After the Dash is canceled, it massed up my bonus on my other payments!!! There is a thing call "Rush Hour Bonus". It is very everyday. Sometimes is +$2.5 to +$5 on top of the guarantee pay. Let's say the app ask you to go to a restaurant, it is going to tell you the distance of the drive plus the pay for that dash. Let's say it is $10, the bonus is $5 You get $15+$1+tips, sound not bad right? But there is a catch, you have to accept 80% of the order to get the bonus. So that day I have 3 orders from 11am to 2pm. I finished my 2nd dash at 1:57pm and It was all good till then.....Right after I finish my 2nd dash, I hit confirm, a new dash came and it was the "drive 40+km and get pay 54 cents order". I had the cu
As a driver for Door Dash I can not express my frustration enough. There are some good things, however there are a number of issues with Door Dash and if you are a person who cares about the work you do, and the level of service you provide your customers this may not be the job for you.
1) Pick up location may be +20km from your current location and the scheduled pick up time is 5 min later
2) You recieve notification that order is ready for pick up and you wait 15-20min because they are still working on the order (you do not get paid to sit and wait)
3) The delivery time to the customer is often early than the time you recieve an order so this affects your on time delivery metrics. Then they tell you how you can improve upon this metric even though the late delivery is not a result of your speed, or anything you have control of.
4) There is no phone number to contact anyone at support, everything goes through the mobile Dasher App, if you app crashes or fails YOU ARE ON YOUR OWN!
5) Messages sent into support can have a delayed reaponse of up to 48 hours. So you will have to be patient, do not expect a swift response. When you do get a response, do not think that your message was read, because in most cases they send a canned email back to you, completely unrelated to the original message sent.
6) You may decline Dashes, however, your acceptance rate will go down. Once you put in the reason for your decline of an order and want to pause or stop Dashes, they wil
ProsThere are orders on a regular basis
ConsVery poor driver support, poor app for enabling or disabling a current dash, no follow up on bad customer reviews, delays in recieving weekly payment, long drive from current location to resturant, KPI which are recorded on systems desinged to make you fail and not meet targets
I’ve been delivering with doordash for around 6 months now. I keep doing it because you do make a bit more than minimum wage (after subtracting gas costs).
I’m a little bit suspicious that I’m the past few months they’ve lowered their pay scale. They aren’t transparent at all with how the scale works, so it’d be easy to slowly lower it without people noticing. I feel like I’m making less per delivery than I used to, but that could be due to other factors too I guess.
The app could certainly work better; I’ve had it give me an order, only to drive to the location and realize the order mysteriously disappeared. Normally they contact you when an order is canceled, but sometimes they don’t.
I also hate that if your customer rating drops below 4.5, they say you can be fired. I’m always polite with customers, and almost always on time, yet my rating is currently 4.16 ... 4.16 out of 5 stars would generally be considered a good rating, but it’s not good enough for doordash apparently. So I’m constantly worried that my account will be deactivated without notice.
The biggest problem I have with doordash is that there’s no emergency hotline in case there’s an issue with an order/the app/etc. I’ve had issues SO many times, and had to take the time to solve them myself, which ends up costing me a lot of cash. I’ve noticed restaurants also often have this same issue and are also unable to contact doordash for help.
I did 140 deliveries for DoorDash Canada in Surrey British Columbia.
Now keep in your mind that Surrey has a population of over 400,000 people. Down below are the pros and cons of working for DoorDash:
Pros:
1. Flexible work hours
2. Flexible work locations
3. You basically don't have a boss, you are your own boss.
4. Weekly payments.
Cons:
1. Very low compensation. For the most part, the wage is lower than minimum wage.
2. A lot of down time. For the most part you are gonna wait between 10 to 25 minutes to get a dash.
3. Lots of long distant deliveries. The app doesn't care where you are and how far a delivery is. Although after each delivery you let the app know if you are satisfied with the distance you've driven to deliver an order or not, but still you are gonna get a lot of very long distant deliveries.
4. Don't even imagine working at DoorDash can pay your bills. At least half of your income goes to gas money and car maintenance.
5. I did 140 deliveries and I never got any tip from a customer, except for 1 time that a customer tipped me 2 dollars. I am not sure if this is how people are in Surrey or it is the same everywhere else.
Overall, I wouldn't recommend working at DoorDash for a long time, don't treat it as a full time job. If you are out of pocket money for the day, then DoorDash would be a good option.
I joined Doordash around one year ago in Niagara falls ontario area.
The payment rate is very very low (Below 9/hour ) DO NOT BELIEVE THE NIMBERS .
The following will be deducted:
1- Taxes
2- Gas
3- Car Maintenance
4- Your health
5- Your mental status
6- YOUR ALTERNATOR WILL BE DESTROYED FROM MANY TURN ON-OFFS
, everything became so expensive after covid-19 , yet They do not respect what they told me many months ago that the minimum payment was $ 9 per order, I still get looooow orders for 6-8 dollars . It is not worth it, I changed my alternator (fFor $ 550 CAD ) because of frequent turning on and off the engine at least three times per order ( To pickup , turn off , then on - After drop off, turn off then turn on , if wrong address, turn off then on . Total turn on per day if 8 orders will be around 16-20 turn on per day as compared to two times only if you do 9-5 security or mcdonals minimum wage job , which I found way better as a total benefits, medical , dental , relax, no traffic , no hassles . It is not worth it
This Doordash is good if any applies:
If you have zero skills
If you have no soft skills at all
If you do not speak English and have zero experience
If you wanna make around 5-6 /hr (After all deductions)
Then this is for you . Good luck !!
ProsFlexible hours
ConsMore traffic tickets, Destroy your car, below minimum wage
When paying the courier, DD uses customers’ tips to save money. Based on distance and other things, DD sets an amount to pay to dasher, then, if there is any tip, DD only pays the difference; the tip is not added to the initial amount. So, if a customer tips, DD pays less and the final amount is about the same. The effect is the same as stealing the tip. Although, as they say, ‘the dasher gets all the tip’, there is no benefit for the dasher; only the distribution of the provenance of money changed, not the amount. Tipping online allows them to spend less and the tip goes to their profit; better not to tip and let them pay; or, if customers want to tip the dasher, should do it directly, with cash.
The way they pay can be seen in the dasher app: in Earnings, touch a week, then touch a dash.
They should be asked to refund the tips to customers. For the last 2 years. Used to pay reasonably, but turned greedy in 2017 and switched to this method. It was announced as great news and came with a video showing satisfied, delighted and smiling dashers. After that “improvement”, my driver dasher earnings went down to around 2/3 of before.
1. DoorDash sent you far away, 20 km, then no more task, you have to drive back, close to the restaurant, so can receive another task at cheaper rate.
2. received task, restaurant can't do the order at that time, the task was cancelled and no pay. And, this was recorded as not completed, resulting acceptance rate lower than 80%，so doordash no willing to pay extra $2 per delivery as promised.
3. Received a task, rate $8.××，while 100 meters arriving, the task was cancelled because"no activity", which is not true, then received the same task, this time because I was close the restaurant,(in front of the door) , the rate was $6.xx.
4. Red card doesn't work in restaurant, called support, no agent available. Had to leave, no pay.
5. Store closed, the help said cancel the task, if cancel no pay, they just want to fool driver to save penny for doordash, so cheap! One time I was there already, I told the store was closed. not cancelled thing. Then git half pay.
A company tried so many mean ways paying less to the employee, can't survive longer.
I decided quit. Too mean, too cheap.
OMG! Terrible driver support...(especially compared to skip the dishes). Their app sent me 20+ kilometers away from actual McDonald's I was supposed to go to, $12 order, tried cancelling order- pain once you accepted order (have to accept order to see details)., tried to get compensation as spent over 1 hour in traffic... 1st. Person said no way, said supervisor would tell me same. 2nd person said I would, and would send email about this. Never got anything!!! 2nd order, had to wait in line for 10 minutes to order with red card, 10 minutes more for food, 10 minutes driving...all for $8!!!!!! 3rd order wanted to send me 30 minutes in traffic, hassle to cancel, and they started to threaten me that my rating would go down............ They have a long way to go to be even close to Skip the Dishes support.(they actually compensate quickly, without any hassles).
P.s. they tell you to drive around aimlessly, or the app will think you don't want orders????!!!, (Management words), wasting your gas, or to their"hotspot" to get orders. Done with them!!
ProsEasier to make small shifts (.5 hr, increments)
ConsEvery thing about their app, and extremely poor service.
Nice place to work,,however mileage should be included.Dashing out of the city brings u more tips.It does get a bit annoying when u have to keep starting your car off n on picking up n dropping off orders,especially when I have the heat or air on!Customers are often complaining when u don’t get there fast enough with the food,when most times it’s the restaurants taking long.They are in charge of the food,so we have no control of how it was prepared.Customers have food delivered to the wrong address they have provided DoorDash.Sometimes the order u were assigned to gets picked by someone else somehow,and u only get half the pay n time waisted.The most difficult customers are the ones who don’t tip!Your rating goes down when u decline orders.Your completion rating goes down of the store is closed.The gps gets u lost sometimes!Overall,it on ur own time,and u get paid after every shift!!
ProsPaid after every shift, make ur own schedule, wear wat u want
ConsHave to keep a certain acceptance rate or u can get deactivated, wear and tear on ur car, no paid mileage
Terrible.. don't do it unless desperate or your only alternative is fast food and retail. Effective income is $8/hr.
This job is high stress, though not the worst I've ever heard of. It's a different kind of stress, though. The rating system is also unfair and lopsided.
Disclaimer: This information is a couple of years old, so it might be different now. But I doubt it's much better.
It's also very mindless, menial, and pointless. Within 1 week you'll learn and figure out probably 90% of what you need to know, and in 2 weeks, 99%. If you like work where you actually think and figure out problems, this is not a good job for you.
The PAY:
When the ads actually did say "up to $16-17/hr." they aren't lying. But it's filled with a lot of caveats. The average is $12/hr. in gross, pre-tax income.
Even if you follow all the tips and ideas to make the most of it, when you do the math, you'd be lucky to make $8/hr. in the end, overall.
One thing will eat away at income right away - gas is the big one. I estimate about 15% of the gross income was used up on gas.
Another thing will eat away at income right away too.. taxes. It doesn't work the way it does for regular W2 jobs. There no income tax deduction, so even if you make only $1,000 for the whole year, you're supposed to pay income taxes on that. In addition, because you're an "independent contractor" you'd have to pay the employer portion of SS & Medicare tax as well, doubling this to 13.6%. Even if you take tax deductions based on mileage, which you'd be entitled to, the rate will still be around 15-18%. This assumes a povert
ProsTruly flexible scheduling for you not the employer, occasional windfall tips, very low barriers to entry, all route information is shown before each order, something you can do while waiting for the next time you can sell blood plasma
ConsVery low pay after taxes, no workers comp on the way to pick up an order, tight delivery deadlines, they assume all restaurants are fast food even steakhouses, DevOps approach to programming so sudden unannounced downtime can happen any time, pizza delivery and other in-house delivery pays much better and usually has less ambitious deadlines
Its just a side gig, you absolutely need a fuel efficient car to make wide profits
First, let me thank doordash for being a thing. working for them has helped me get extra money for that new game or some extra grocery's or that extra bit of money for a bill and such. if you put in the time you can make a small handful of cash.
HOWEVER,
you MUST, have a fuel efficient car to see wide profits, im talking 27-30+ mpg city driving type of car to see good profits. This is because doordash does not pay for your gas, wear and tear.
Management-
management isnt really a thing since the app tells you when you can work and open schedules. you can ''dash now'' if its busy in your area otherwise you have to wait until the area turns red. the only interaction with management was when i first started when they sent out a survey asking dashers what they thought, apparently alot of them said the pay was bad. so doordash corporate went ''face to face'' with dashers and asked these questions again and sent everyone a email saying ''nobody in person said the pay was bad so issue is resolved''
Pay-
You can expect a delivery to AT LEAST give you $5, i have gotten 4.60$ delivery's before too, the higher end is 6.80$ - 9.00$
i usually can do 2 orders per hour, if they give me something to add to my current route 3-4. the most iv done in one hour was 5 orders. ill explain why these are so low later.
doordash on busy nights offers ''bonus pay'' but these have caveats, like accept 80% or more orders (meaning you cant decline but 1-2 orders in your dashing time)
ProsQuick cash, cash out every monday for free, instant transfer opens after 50 orders for 1.99.
ConsLow pay, ALOT of gas needed, no help paying for gas, merchants take their sweet time.
Driving your car and picking up deliveries is easy but....
If you want an authentic Review from someone who works full time here, please read.
I’d highly recommend that you stay as far away from this job as possible.
PAY RATE:
After factoring in gas, miles, overall wear & tear, time of delivery, etc. you are only making $6-7 per hour. You will only receive 1-2 deliveries an hour on certain days. You will NOT get paid for sitting around waiting for a delivery. The app has a ton of bugs so it’s likely you will experience a situation where you need to complete an action and will not be able to such as calling a customer or swiping to complete a delivery.
CUSTOMER SUPPORT:
Every time something goes wrong, you have to contact Customer support and EVERY SINGLE PERSON is foreign. Customer Support speaks broken English and it’s very difficult to understand them when in a stressful situation. In certain situations, DoorDash Support is unavailable so you have to just attempt to figure the issue out on your own.
SCHEDULING:
You used to be able to adjust the time and schedule yourself to work hours based on your particular life style. As of the New Year you can only schedule yourself to certain time blocks of 2-4 hour shifts (Some are literally 30 minutes to an hour). Most of the shifts are designed around boosted pay so you aren’t able to get in on the money. This is because DoorDash doesn’t want to pay you far wages. And if you are lucky enough to schedule during a boosted pay period, all it’s doing is covering the gas mone
ProsAble to work by yourself as your own boss.
ConsPay is fairly low after factoring in overall car care, Customer Support is very hard to understand especially when you need it most, Scheduling is an absolute mess, Taxes may cause a lot of stress if you are not doing them properly
Definitely has its positives, but also has its negatives.
Let me start off by saying that the support staff you call when you're having an issue, are by far the most polite, nice, upbringing, helpful people I've ever had contact with. They're always concerned about what's going on and how to resolve any issues for you. They're very understanding and actually make effort to make sure you're happy. I could keep going about that topic so I'll just move on.
I apologize for the long review, but it's worth the read.
I do enjoy the fact that I make my own hours. If I don't feel like going, I don't. If I need a little extra cash just to get me by; I can go for a few hours and end my dashing session when I made enough. The best part is that I can decide how much money I want to make. I made 500 dollars in a about four days. The downside to that is, you literally have to go all day. (Well depends on how much an order is, or if you're dashing in "peak hours"... which is also an upside.) Which leads me to my next topic.
Gas. (Have you seen those gas prices lately?) Sometimes you sit for long periods of time with no orders. Sure you could sit with the car turned off, which I've done too. But in my personal opinion, I get more orders while driving around aimlessly in the area I'm dashing in. ( Never go to the "hot spots", they're useless... trust me I've tried so many new ways to try to get orders) Which of course takes gas. Sometimes I make less dashing that day, than what I put in my gas tank. So just depends on you and what you c
Great freedom and flexibility, not worth it unless you are already financially stable
My above review summary/title begins with a clause in affirmation of how being a Dasher is advertised, and the latter statement is very much at odds with how Dashing is advertised. Despite the freedom and flexibility inherent to the job experience, the reality is this is a money-making opportunity only for people who already have a very reliable car and who live close to high-earning or otherwise very generous neighborhoods/areas. Your car must be in great condition at the beginning of the job or you may find that repairs simply from driving all day for Doordash cost more than you earn.
If you do not fit all of these hidden requirements, you may find yourself not breaking even, and actually losing money on Doordash, but those are not the only hidden expenses or restrictions to your work opportunities as a Dasher. It can get you in a lot of trouble one way or another if something happens and you were dashing without rideshare/delivery insurance, which can be quite a bit more than a regular auto policy, further restricting Dashers' ability to make money from the job. Even if none of these prevents a Dasher from losing more money to time and expenses not compensated (neither time spent waiting for orders nor gas mileage is compensated) than they earn, it is likely because the Dasher lives somewhere that magically does not have long construction projects or other events that jam traffic beyond what base pay or tips can make up for, or even more likely that the Dasher is massive
I worked here for two weeks, but it looks like at the end of my second week I have to quit. I had to return an order to a restaurant. I was driving down the road with the phone and it said I had arrived. Anyway, I did not see the name of the apartment complex listed, just an address. I went to the lettered building the person texted me. I went to the number in that building that was texted me. It was the wrong person and place. I left, went to four other complexes, which were all the wrong ones. Addresses were sometimes hard to see on the roadside or signs (except for one), but I did not receive the name of which complex it was, just a street address. I was tired of texting the customer again and I'm wary of calling people bothering them after several tries. Why did she or doordash not tell me the name of the apartment complex? Why wasn't it appearing or listed on my app? So eventually I had to drive 1.5 miles back down the main street and return food to the restaurant where the lady looked annoyed at me. Was circling around in my car like an idiot. The gate code given did not work at any of the gates. Was out walking around in a dark creepy apartment area in the middle of night. A high dude smoking a joint came and told me how to exit. Had a gate crash on top of my vehicle. Wish someone would hire me for a real job. Burnt a lot of gas, which is expensive, not complaining about the pay, it was great for extra cash, but this is not going to work out. Just no, no, no, no. There
ProsFun watching the money you just earned pop up on the app. More orders on Holidays and Evenings.
Consdangerous driving arises from use of app and phone, expensive gas fill ups, incomplete directions.
Very flexible job. Work smart, and set clear goals
Considering the skills needed to successfully work at this job and its redundant nature, Doordash pays very well in comparison to similar jobs on the market. The experience you will get highly varies on the market in which you work with, with densely populated suburban areas/edge cities usually being the best areas to work at for Doordash. You are your own boss; You choose where you want to work, where you want to work, how long your shift will be, and how many or which deliveries you wish to complete while working.
That being said, if you want to be successful at this job, you need to hold yourself accountable and create clear goals that you wish to accomplish during your work week. Schedule yourself ahead of time if you want to work the times you want, otherwise, you will be stuck working short shifts and/or at inconvenient times. The offers that Doordash sends can be low at times, considering the amount of miles needed to travel to complete the delivery, the base pay, and how much the customer tips, if they decide to. If you feel that the distance required to travel and the amount of time the delivery will take to complete is not justified by the payout, remember that Doordash does not require you to accept every offer. Some restaurants will not have the food ready by the pickup time, and you will find yourself waiting past the promised delivery time. Sometimes, restaurants can't keep up with the demand or don't have the adequate resources to complete the order in the tim
ProsFlexible schedule, great work-life balance, you are your own boss, good pay, you can work anywhere
ConsYou have to pay taxes to the IRS on your own, app crashes, lots of wear and tear on your car
Doordash Drivers are totally used by the company and lied too!
I started working for Doordash in May of 2018.
I made 1100 deliveries in that time. My Acceptance rate was 90+ % and completion rate 100%. My customer service rating was 4.5-4.7 regularly. My on time deliveries was 84%.
I worked in the valley in Los Angeles.
Every glitch their driver app had we as drivers were penalized.
They promise a bump in pay if you met certain criteria over the hours highlighted. They would send you on ridiculous drives and if you turned them down you would not get the bump in pay. The customer service for drivers they provide is mostly lip service. If the app crashes and you are not compensated correctly they will not fix it.
They promise to email you or call you back and they do not.
They do not vet the restaurants at all. I have waited as much as 2 hours to pick up an order only because they threatened me to wait and I was new. They had promised to compensate me but I got zero.
The restaurants in some cases are always late with your order waiting for 30 plus minutes of your time and not being compensated.
Many of the 30 minute waits are basically the same restaurants and they do not process your order when they get them but when you arrive. If you complain to Doordash and the restaurant you will be "Deactivated".
Many of these restaurants are habitually late over and over. Doordash turns a blind eye and you are not compensated.
You will receiver bad reviews even though it is through no fault of the driver. If you choose to turn dow
Prosset your own hours
ConsNot a reputable company for their drivers, treated poorly, Your time and compensation is wasted, so many more.
Questions and answers about DoorDash
What benefits does DoorDash offer?
Asked Sept 24, 2019
No benefits
Answered Mar 13, 2023
Flexible
Answered Mar 10, 2023
What is a typical day like for you at DoorDash?
Asked Nov 17, 2022
Part time. Lunch & supper
Answered Mar 18, 2023
Lots of it is spent waiting for orders to come in. When they come in it's a matter of driving to the restaurant, telling them your order number and picking up the order, driving to the customers house and then dropping off the order. Easy work.
Answered Mar 10, 2023
How often do you get a raise at DoorDash?
Asked Nov 11, 2022
I've been going up slowly but in the frame of time that I fulfill the monthly quota think I should earn alil more🙏🏾✌🏾
Answered Feb 7, 2023
No raise
Answered Feb 6, 2023
What is DoorDash holiday leave policy? How much holiday leave do you get per year?
Asked Aug 16, 2020
As much as you want. You are an Independent Contractor so you decide your time off.
Answered Feb 10, 2023
You choose your shifts
Answered Jan 14, 2023
If you were to leave DoorDash, what would be the reason?
Asked Sept 17, 2018
La paye... Commande a 4.25$ de mcdo sans tips que tu dois aller porter a 18 km du restaurant. Soutien aux conducteurs en anglais. Qui se foute de toi et de tes problemes avec applications. Quelques agents qui raccrochent quand tu appeles. Email et textos en anglais sans respect pour notre langue au Québec. Top conducteurs, ils te niaise en masse en disant que tu vas faire plus d'argent alors que tu en fais pas du. Temps perdu pour moi et mon mari
Answered Oct 31, 2022
I worked for DoorDash for 11 months I had stellar ratings I did I over 1,000 deliveries and a client called and told them I somehow damaged their property ! They let me go I didn’t even get to see the picture of the so called damage I had none and I know that never happened previously I had fallen at a job because customer had no lights in I hit my head had bleeding on the brain they could have cared less no card nothing
