Working at EB Games: Company Overview and Reviews in Canada

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EB Games
3.5
451 reviews
EB Games, CA Ratings
3.5
Average rating of 451 reviews on Indeed
3.6Work-life balance
2.6Pay & benefits
2.7Job security & advancement
3.2Management
3.6Culture
Headquarters
Eagle Farm, Queensland
Employees
501 to 1,000
Revenue
Unknown
Industry
Retail

Popular jobs at EB Games in Canada

 Average salarySalary range
111 salaries reported
$15.73
per hour
$10.15-$23.60
111 salaries reported
$15.79
per hour
$10.15-$23.70
46 salaries reported
$40,772
per year
$20,000-$62,000
1 salary reported
$14.80
per hour
$10.15-$22.25
2 salaries reported
$18.75
per hour
$10.15-$28.15
Salary satisfaction
38%
Of the employees are satisfied about their pay, in Canada
Based on 751 reviews

EB Games reviews

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Overall reviews at EB Games

3.0
Assistant Manager | Ontario | Jul 27, 2019
Great to work with video games, but your job is to pretty much fix head office's mess-ups.
Now, working with video games as someone who plays video games is actually as fun as it sounds, you just have to keep in mind that no matter what you are doing, at some point every job is a job and will feel as such. I have really enjoyed conversing with people about games and making video game knowledge a required part of my job. People will complain online about trade-ins and shark tactics, but I have learned from working here that a lot of truth goes ignored and people are just complaining. Head office has never pushed anything that I would call morally wrong, or asked me to do anything of the sort. They can get pushy with numbers and "asking multiple times", but the closest they have come to questionable tactics is telling us that when someone refuses to purchase a paid membership, to just tell that person we are going to sign them up for the free one instead without giving them an immediate option to opt out of the free membership (which IS a pretty bad tactic, but nothing compared to some companies). The downside to this job is mostly apparent if you plan to remain with the company. Part-time makes minimum which is completely understandable, assistant manager only makes a bit more, and (the unfortunate part) once you become store manager your pay becomes salary. Salary can be fantastic, but only in a job where the work you have to do is based on time and not hours required at work. For EB, you have a strict 40 hours you must fill as a manager. There is no way to d
4.0
Sales Associate | Victoria, BC | Mar 9, 2021
A fun job, for a while
Working at EB Games is hard work for what you get paid. Employees are constantly being reminded to push sales, especially for items we don't actually support for the best interest of our favourite customers. The selling culture at EB is intense. This is not the place for you if you genuinely love giving recommendations for good products, because the chances are that those products don't make the company money, therefore you get in trouble. I did love working at EB Games for a while. Here are some reasons I enjoyed it: -I had a good manager who I was comfortable around. He was very understanding of mental health issues, allowed us to take food breaks if we needed it (which should be standard but unfortunately it is not), and he was very flexible with the schedule. -The customers are always so fun to interact with. I made so many customer-friends. Sometimes I feel like going back there just for them. -I got to be around videogames (the discount is only 5% more than the edge platinum card). -Amazing coworkers Unfortunately, EB Games as a culture drained my mental health. I, a person who is passionate about things she loves (namely video games), became unenthusiastic about everything. I was constantly told to stop trying to sell good products and only sell ones that made EB money. Sure, it is sales, I should have known better when getting myself into it; however, I think EB implements selling culture in a way that makes passionate workers hate themselves. With that said, my m
ProsNice coworkers, pretty good management, customer interaction, video games
ConsSelling culture, mentally draining
2.0
Store Manager | Toronto, ON | Sept 10, 2015
They will use you, abuse you, and throw you away.
In this world you never get something for nothing, this has never been as true as it is working for EB Games Canada. The benefits as a Store Manager are the only redeeming quality of this job. You make decent money, get some sick and vacation days, and they fly you out to a vendor show once a year (usually in western Canada) were they shower you with free stuff for five days. You are required to work a minimum of two closing shifts each week and can only take one weekend a month off. During the Christmas holiday season they force you into working six days a week but only pay you for five of those six days (they give you 1.5 days off for each extra day worked in December, but you can only use that extra COMP TIME between January and March) As a Store Manager you are the ONLY salaried employee in your store, which means when they dump a large task on you with an UNREASONABLE timeline for completion it all falls on your shoulders. They tell you and your staff that you will never get in trouble for doing whats right for the customer, but then when you do whats "RIGHT" for the customer their tune changes completely. EDGE cards, Game Play Guarantees, Product Replacement Plans, Selling used over new, and Market Force Surveys, all of these have quotas your expected to hit, and if you don't hit them all than consider your job to be in jeopardy BECAUSE IT IS. Depending on the volume of sales your store does you might get between 115-140 hours a week to schedule,
4.0
Game Advisor | Calgary, AB | Mar 18, 2016
Very fun and enjoyable workplace to start
Working at EB games is like being paid to be a nerd. You get to spend all day discussing video games and nerdy culture while trying to sell those products. It's always a fun day and it's hard to be bored. I have learned a lot about customer service and how to sell a product working at EB games. Trying to keep up to date with all the current gaming knowledge and information is a full time task in itself, you must make sure you are up to date on console specs and updates, make sure you know upcoming games, stats, reviews, information, and add-on information. So i have also learned how and where to keep up to date with accurate information. But this is all work expected to be done on your own time, since the management above store level doesn't spend a lot of time with their stores, you hardly ever see them. So the stores are pretty much left to fend for themselves and figure things out on their own. which is not the best strategy for retail stores. It leads to customers becoming irritated and not happy when certain product isn't or we haven't been informed of current promotions because the emails weren't sent to us yet. And job security is a joke. The management above store level will ALWAYS put the customer first. No matter how rude, beligerent, threatening a customer was to you they will always put them first. I have seen coworkers be slashed hours for a fabrication that a customer told head office about. Howevor the people you work with have been some of the be
ProsFlexible hours, fun, great for gamers, highly enjoyable
ConsD.M. level and up needs work, it is still retail and has bad days, low job security
3.0
Assistant Manager | Niagara Falls, ON | Oct 31, 2016
Fun environment filled with good people.
EB Games (specifically my location) hires some of the best workers in retail. The people are passionate, knowledgable and fun to be around. Of course, being that it's a retail job, there are negative elements to the job, but our employees never let that get them down, and are always ready to treat the next customer with respect and kindness. My typical day at work involves: - the completion of administrative duties - tracking successes and failures in relation to store budgets and goals, setting those goals on a per employee basis, completing employee coaching plans to help them achieve their goals and improve their workplace efficiency. -Receiving daily shipping, logging inventory and creatively marketing the product. -Assisting customers - helping our guests find what they need through extensive product knowledge and exceptional interpersonal skills. Through this position, I've gained several invaluable skills. My problem solving abilities have improved, I've learned and refined my management techniques, I've become a more well-spoken individual, I've learned to be an efficient independent worker and a good leader as well as an effective member of a team. My visual marketing skills have improved and I've learned how to track and manage budgets, schedule effectively and set goals and plans for success. The hardest part of the job is dealing with irate individuals, unhappy with something that is beyond your control. More often than not I find that these people a
Prosworking in an industry I love, employees are fantastic, I have gained multiple valuable skills.
ConsShifts change almost daily, certain game releases mean working midnights, occasional irate customer.
2.0
Sales Associate | Canada | Mar 7, 2019
A Fun Workplace With No Room for Advancement
EB Games is typically a very fun environment to work in for people who play and enjoy video games. Depending on the volume of the store one works at and who their manager is is really what defines your success in the company. Higher volume stores have more hours to work with weekly, which allows associates to work enough to barely make a living. Store associates are never hired on a full-time basis and are never eligible for benefits. Store associate positions would be typically ideal for a college student or late-high school student, but the company wants to hire experienced people who have a full-time availability even though they will only be able to schedule you part-time. Scheduling is highly inconsistent and changes from week-to-week and season to season, making it difficult to even supplement your income with another part-time job. Moving up to management from an associate is really a gamblemanagement will give you a list of tasks and goals you need to meet but these are negligible. In order to move up you have to have a manager on your side who is in good standing with the district manager and upper management, and even then many associates are stuck doing management work with the pay and lack of benefits as an associate. There are opportunities for raises, if I recall it is a max of 30 cents every 3 months, which has been made negligible by Albertas minimum wage increase. The company expects exceptional sales and product movement by their employees, but ignores repai
4.0
Senior Retail Sales Associate | Hamilton, ON | Oct 6, 2019
Fun, casual, rewarding
EB Games is honestly a joy to work for when you have a store that has a collaborative team working for it. Most managers are an absolute joy to work for, and are always looking for ways to teach and be taught how to become a better employee. As a retail store, EB Games focuses heavily on customer interactions. More often than not, you will find that each store has regular customers, and that the employees actually develop a friendship with these regulars. The customer interaction of EB Games is often one of the most rewarding experiences of the job. This job is one that you need to take your time to learn the policies, the products, and the many forms of transactions within the job. It is very important to pay attention to training and coaching. Knowing policies, and benefits regarding their EDGE memberships is extremely important. Knowledge of product is also very important, new vs. pre-owned, different types of games, the quality of gaming accessories, etc. Provided that you as a sales associate, and your store as a whole does well enough, yearly raises are very common. I personally was lucky enough to receive a pay raise less than 6 months into my employment due to the timing of me being hired. The company definitely has a "demographic" that tends to be hired, and that would be "fun-loving nerd". It is very difficult to find an employee at EB Games that you do not get along with. Everyone likes games, everyone likes to geek out on different things, and employees suppo
ProsStaff is almost always a joy to work with
ConsUsually not enough hours to make a living wage unless you're in management, sometimes managers are shuffled and it can cause the store to become chaotic
1.0
Assistant Store Manager | Calgary, AB | Sept 25, 2014
Horrific.
Not a place I would ever suggest someone stay longer than the three month probationary period, this should be a place you work if you are in dire need of a job, and have no other options left to you. The motto I was told on day one was, cover your own back, because no one else in this company will, and sadly it is true. The co workers are fine, wonderful people, mostly younger kids who are working through school, or in a transitionary period looking for what they'd like to do later in life. The management, on the other hand, has highly unrealistic goals of it's workers and its staff, with no compensation or real payout for the work they put in, but if it's not done, the long line of ensuing threats will motivate most into doing so. The hardest part is staying motivated, to want to help the store succeed; after being treated the way you do, with no one to really help or guide you, there's not a whole lot you want to do to help the store, or company. Next to minimum wage with no raises or bonuses or concrete goals in sight, doesn't help to motivate much either. The only saving grace about this place, is the sales associates, they are wonderful people selling things they love, and are usually happy about it, until payday, when they see all the hard work and effort they put in, the times they came in to cover for someone, or just for extra coverage, the fights with customers they deal with, and the disrespect from their management they receive, boil down to minimum wages. It
ProsSigh of relief when you leave.
Conspay, balance, stability, no teamwork, no respect, cutthroat, dramatic
4.0
Sales Associate | Grande Prairie, AB | Jun 8, 2016
It's all about the management
Since EB games is usually a small store, we only had 7 or 8 employees, you really have to like the people you work with. Luckily I worked with some really awesome people, The manager who hired me was great, understanding, organized, outgoing, I actually looked forward to my shifts with him! But after close to a year of working there he moved on and the guy who replaced him made me hate my job. The benefits and wage were sub par, and the work itself was nothing special, lots of alphabetizing, some upselling, helping customers (more so around christmas, the rest of the year was mostly gamers that knew what they wanted), and handling trade ins and transactions, but I got along well with my co workers, we had fun, and I also enjoyed talking to a lot of the customers. But when we got the new manager he had a very aggressive management style that the rest of us weren't really used to, before him we were meeting goals and maintaining the store just fine, but he came from mcdonalds and tried to run EB the same way, he was horrible to work with, constantly making us do trivial and largely unnecessary tasks, not allowing us to socialize with each other (even when we were still getting work done), constantly keeping one eye on us and criticizing our work, going as far as to criticize the way I kneeled on the floor to alphabetize the bottom shelves, and making us adhere to a dress code that not even the district manager followed or enforced. Me and a few of my co workers quit after he s
ProsAwesome co workers, mostly relaxed environment, no uniforms
ConsSub par benefits, stressful holiday season, got unlucky with management
3.0
Retail Assistant Manager | Markham, ON | Jul 31, 2015
Fun part time student job.
On a typical day at EB Games, one may perform cycle counts, be required to re-merchandise a section of the store or be tasked to prepare traded in games to be put away. During this time employees were expected to deliver excellent customer service while performing their other tasks. Sales usually involved up selling warranties for video games and accessories as well as related merchandise for the product the customer was buying. EB Games is a great place to learn and improve basic work place skills such as customer service, cash handling, time management and performing different tasks. Management does an excellent job of ensuring all associates are up to company standards in a short amount of time. Also management maintains a well balanced work place culture ensuring everyone was satisfied at the job. When considering new hires, work place synergy is also taken in to account. This ensures that almost all workers are compatible or at the least able to work together professionally. The most difficult part of EB Games is staying there. While management may disagree there is little room for growth from a store associate outside of the stores boundaries. This makes it difficult for one to continue to work at the company, as dedication and hard work are not rewarded in kind. On the other hand, the most enjoyable part of the job was being able to work with a passion and hobby; video games. Almost everyone coming into the store was looking for a new game to play giving an pl
ProsDiscount on Video Games
ConsMundane work
1.0
Sales Assistant | New Zealand | Jan 5, 2022
They don't care about you
Despite my love for the people and products I worked with, and how capable I became at all of the different tasks and behind the scenes organisation/processing, it is clear to me that EB does not care for their front line employees. Customer service staff are paid peanuts to either: - work incessant, physically hard hours full of emptying stock boxes and processing internal matters while also having to juggle customers and phone calls - or given three hours a week and treated like they are completely disposable. From what I witnessed, my store managers - who have majority been competent, fair and great at their job - have never been paid or treated appropriately by upper management. It seems to me from over three years with this company that their store employees are nothing but pawns that can be switched out if they won't bend over backwards and take whatever the higher ups throw at them. The staff discount is okay, nothing to get particularly excited about. I only received one pay rise and it was very small. I also had numerous issues with communication, and upper management making promises they had no intention of fulfilling. I feel that I worked very hard for this company and received little to no recognition or even praise from anyone other than the managers in store that I worked with (who were not being paid much more than me). I would absolutely not recommend working for EB Games. Despite having met some wonderful co workers and friends for life who have similar i
ProsStaff discount, coworkers with similar interests, work with pop culture and gaming products
ConsEither very very long and tiring or incredibly short and unsatisfying hours, work follows you home out of the store, upper management are not in touch with store employees, pays poorly, pay rises are unlikely and very small, irregular rostering often at very late notice, unprofessional lack of communication
3.0
Assistant Manager | Western Australia | Oct 14, 2021
Okay place to work, but next to no progression.
Over all the work place isn't the worst but far from the best, the progression opertunities (although improving if painfully slowly) are practically non existent. After working at the company for 6.5 years I am still only at a part-time level with no near future hope for promotion. This is despite having very solid kpi's and working constantly and reliably. Over all the management are very settled in there way and are often lazy doing only the absolute bare minimum and often even less, preferring to leave the work to 2ic's or other lower staff. This translates up the chain and higher management promote people they personally like or have a vested intrest in. As for employee benefits they are getting more but are still pretty low, we get 20% discount at base, then a website we can access to get discounts elsewhere. But they are often so low they aren't worth the struggle of getting them to work. The last point I will make addresses the work life balance. Anyone under a field manager will work more hours than rostered for and very often not be paid for it ( this again is improving with no systems for stocktaking and more personal accountability on clock in/out times) however there is still preassure to work more than rostered and you are often set 30 minute tasks 5 minuets before you leave (more often than not with the 25 minuets un paid). The way they make this "legit" is by making you sign off that you worked the recorded hours, however any personal 2ic and above can al
ProsUsually good coworkers. Fredom to work at any branch
ConsEratic hours for casuals. Bad management and no progression.

Questions and answers about EB Games

Is there weekend shifts? If so what time are they?
Asked Jul 26, 2018
Yes, depends on location. Usually 9-5 at ours
Answered Jan 2, 2019
930am - 5 or 1230 pm to close on Saturday you have to work a weekend
Answered Nov 27, 2018
Does EB Games require background check?
Asked Jan 18, 2018
Yes, Criminal.
Answered Jun 30, 2020
For management yes
Answered Sept 6, 2019
What is the interview process like at EB Games?
Asked Apr 14, 2017
Straight forward.
Answered Sept 30, 2019
Easy skills testing, soldering of wires, assembling and dissasembling
Answered Aug 1, 2018
How long does it take to get hired from start to finish at EB Games? What are the steps along the way?
Asked Apr 6, 2017
It is ridiculously hard to get hired because of the influx of other people trying to get a job there.
Answered May 15, 2019
It doesn't take very long to get hired. Send a resume and wait for the call.
Answered Nov 15, 2018
What should you wear to an interview at EB Games?
Asked Apr 3, 2017
Simple polo or button-up shirt, plain jeans, and basic shoes.
Answered Apr 24, 2018
Nice shirt and pants, no hats or excessive jewelry.
Answered Nov 9, 2017