Great company being run down by leaders with no touch of reality.
When I started with the Bay, it was a place where I enjoyed coming to work and doing my best for the company. I worked alongside great teammates and leaders. However, over the years, the company has gone in a wrong direction, causing the most exceptional and talented employees leaving to go elsewhere or being packaged out. What's left are leaders who are either waiting to be packaged out so they are completely incompetent or brand new leaders who don't know anything. This experience differs from the small stores to the larger volume, with larger volume stores tending to be significantly worse. To the defense of the new leaders, they are what the company needs right now however they are lacking due to the Bay's horrible training and no support. What's considered training at the Bay is a joke and this goes for both management and associates. The company expects you to figure things out on your own by combing through their dated employee website or by relying on others experience. The company currently is moving towards a "one team" approach which means that everyone is expected to do another persons job. Now this sounds good on paper but in reality this is due to not having enough people to do the job. The result is imagine having the receiver doing administrative work or having your security team do store operations/maintenance work. Now if the managers were actually doing the everyday tasks employees do, that would be different. However, the majority of the managers do not kn
ProsSomewhat flexible schedule, employee discount
ConsHorrible training, incompetent leadership, unorganized structure, aging buildings and work tools.
Asset Protection Associate | Toronto, ON | Dec 24, 2018
No support for Asset Protectior.. Company rewards mediocrity.
Working loss prevention at the bay used to be good. However since 2016 several changes have severely handicapped the powers investigators have at stopping shoplifters from contributing to shrink. There is a new heavy emphasis on internal and operational shrink. You quickly learn that any asset protection associate can and will be discarded without regard for previous performance or future potential if policy is breached intentionally or not. The reason for this is because asset protection is given the ability to arrest externally and are instructed to do so. However with the new and revamped policies surrounding our arrest procedures in certain situations a grey area of operation is created. The company can and will utilize this grey area as a loop hole to claim policy has been breached in any arrest scenario ultimately leading to quick and swift exit of their staff. Very little praise for doing a great job vs scolding. Demotivating at best.
At the store level support from management counterparts was strong however every final decision is passed by corporate directors that have no real sense of what occurs in these stores or how stressful, dangerous and complex dealing with volatile physical confrontations are.
At the end of the day the asset protection department of HBC is given a lot of rope to hang itself with, and furthermore continues to struggle to identify and retain their talent - many of whom are top performers. I have personally seen some questionable charact
ProsSalary, Benefits, Building real relationships with your coworkers
ConsNo support from the company, dangerous work with risk of real injury (with zero support or care from HBC), position easily expendable
Retail Sales Associate | Ottawa, ON | Jun 23, 2012
I found the Hudson's Bay Company to be reputable and upstanding with a dynamic team to work with. My co-workers were friendly, knowledgeable and always gave 100% of themselves to pleasing our clients and making certain their needs were met. We worked as a team not only with each other but with management. We respected each other and our clients. I truly enjoyed my time working at the Bay as a sales associate. If we did not carry the product or were sold out at our location we would call the other locations and have it either put on hold or shipped to us for the said client; I enjoyed helping our male clientele who were shopping for their partners and looking for dresses and so forth and at times tried on the outfits myself in order to give them a better idea of what the outfit looked like on opposed to hanging on a rack. I also had to deal with returns which at the Bay is not difficult for they truly want to please their customers. My duties also included keeping the change rooms clean and put all clothing left behind in our change rooms away. This is one area I believe the Bay should work on if they have not already for our clients were allowed to bring in too many outfits at once and did not necessarily return them to us which was in turn time consuming for the staff and enabled theft. The most enjoyable part of my job was pleasing our clients, informing them when certain designer items would be on sale by way of postcards at the time or by me; This marketing approach had j
In an industry where companies left and right are failing, Hudson's Bay is doing fairly well. A job here is a secure job. You also gain valuable experience in customer interaction.
Management varies between departments and stores, and depends on luck. You may have wonderful management, or outright lousy management. There is also a moderate turnover rate for management staff, so don't get too comfortable when management is good, and don't worry when management is bad, because it likely won't last. Management may often breathe down your back, so to speak (i.e. micromanage), which has proven in this particular workplace to be problematic.
The demands placed on associates vary from day to day, but it is very common to be asked to do much more than you are paid to do, seeing as you'll likely be paid minimum wage. It does help that signing customers up for credit cards gets you reward points, but if you are uncomfortable doing this, you are unlikely to prosper in this workplace.
Hudson's Bay is a very welcoming workplace, where customers and associated come from a wide variety of backgrounds. Look around at the people around you, and you'll find people from all walks of life and all backgrounds. This is perhaps one of the greatest strengths of Hudson's Bay.
Perhaps its greatest weakness is that Hudson's Bay doesn't properly reward associates in terms of raises. Pay raises are set, and are usually very small. Thus an excellent employee will receive an identical pay ris
Working as a full-time sales person of a known department store is a good experience in retail, finding out how things work, how merchandise is received, stocked, and sold. It's a starting point for folks looking for employment to pay the monthly bills.
Coming to work doesn't involve much preparation, so long as you're dressed to represent. There are set weekly objectives for sales in each department and it's my goal to achieve, or personally, surpass these expectations in my assigned department.
Anyone new to working for this company as a sales associate should work with folks who are knowledgeable, approachable, and helpful when asking questions on how sales work in their respective department.
I was fortunate enough to learn from one of the best sales associates in the store I work at. My colleague was able to provide guidance and practical training on the sales floor. He was detailed and thoughtful on how the registered work, what procedures to follow, etc. It was up to me to take initiative in learning how the department works.
Merchandise comes in every so often. There's little training provided to learn about each merchandise's features or benefits. Most of the experience comes from viewing and feeling the merchandise. There are occasional product knowledge sessions provided by the brand companies & organized by the store, so that's a plus.
Management is given many tasks and is expected to fulfill them as quickly as possible. At times, they can come out
ProsChoosing your break times, planning days off for future months
ConsInconsistent work days, no over time, low incentives for credit performances
Customer Service Associate / Cashier | Toronto, ON | Aug 27, 2016
A friendly Management oriented environment is important!
My typical day was to have my Customers feel as if they were at a friends house as a Guest, I would make sure that they would feel welcomed, relaxed and comfortable while in my environment.
I wanted my Customers to have trust in what I did as a professional and as their Consultant. I would do complimentary mini hand treatments and talk about the day. I wanted them to have confidence in me to get their needs met.
I have learnt that everyone is unique in their own way.
I learnt that everyone has concerns, special needs
I learnt that a little bit of kindness can bring big results
I learnt that everyone deserves respect and love no matter who they are
Management is very important to me in a work environment. You have to have a leader and everyone has someone leading them (sort of like a ripple effect) . When you are in a busy workforce you have to lead you employees to succeed but this should be done respectively and in a professional manner. "You can catch more flies with honey than with vinegar"
My co-workers were not just my co-workers they were my friends, we were like family. Even in difficult times in the work environment we guided and supported each other. My co-workers would listen to my suggestion whenever they would ask for my advice. We became a team with a mission and our mission was to be the greatest Ambassadors for the Hudson's Bay Company that we could be.
If you are passionate about your job there is really no hard part. There might be
If you are in high school do not work there. You don't get a discount unless you have a bay credit card. And HR showed their favourites when it came to 18 and under on who could get a discount and who could not. Managers talked to high school students like they were stupid. Managers also never came to help when you called them to speak to a customer. They would never give the schedule way in advance. and only did paper copies, so you either had to call in to see when your next shift was, or if nobody at the department picked up, drive to the store location to look at when you are working next. Also, I used to get in trouble for them scheduling me during the school day when they knew I was in high school, and knew that my availability said I could only work after school. Some how my manager would blame me for her scheduling me wrong. The only good thing about working at The Bay was my co-workers. Even though they were significantly older than me, most being elderly women, they would try to help me and were always comforting when my manager was rude to me. Even now, when I go to The Bay now that I quit, I try to avoid my department because I hated my job so much. I was never treated as an equal. I would do what took the other ladies that worked in my department about 6 hours to do in 2 hours. Then the manager would send me to help a different department. Even though I was treated poorly I still worked hard thinking maybe they will show me some more respect, and be fair (especi
I learned a lot while I worked at HBC (12 years Canadian head office) and I’m grateful for that but the last few years were extremely stressful.
The stress I experienced was due to a lack of a cohesive vision and direction on how best to achieve objectives and the ultimate goal. Very poor senior management - no empathy, no cultural sensitively, awareness and sincere desire to understand the Canadian market. Extreme lack of collaboration internally, especially the last three years of my tenure.
Not a lot of opportunities for growth. What I thought were opportunities at the time were just projects or tasks that no one else wanted to do and I did not receive compensation for the extra responsibilities.
As a POC, I experienced several situations that were uncomfortable as it pertained to race. I did not receive any support from my manager when these things occurred - often in front of my manager, so they did witness these micro aggressions and sometime overtly racist comments.
While I worked at HBC there were no POC at the executive senior level for over ten years. In 2015, there was one POC who was an executive but they were let go (among others) within 10 months.
My Canadian colleagues were great for the most part but I did not experience the same warmth and belonging with my US colleagues.
All in all I have no regrets and appreciate everything I learned but I would be hesitant to recommend HBC as a great place to work solely based on the work cu
ProsIconic company, with a lot of brand recognition.
I had been part-time employed with Hudson's Bay for almost 8 years before I parted ways.
The job in and of itself was fairly straightforward. You get to meet and interact with customers who are pleasant at most times.
The company does not offer any sort of health and dental benefits for their part-time employees (as expected). The only real benefit you get as a part-time employee is the 25% employee discount on almost all purchases as well as HBC Perks (Corporate discounts on things such as gym memberships,movie tickets, hotels, etc). However in order to be eligible for this discount, you must sign up for the company credit card and make the purchase using the card. Scheduling can also be an issue sometimes where management would make you work only a 3 hour shift at times and would cut hours unexpectedly.
Throughout my years, I have been through many managers who have different management styles. For the most part, I was able to get along with them all and sales targets were not overly pushed on the employees. The only thing to keep in mind is that management is very keen on ensuring that their employees are consistently signing on new customers to their store credit cards and will sometimes push you to reach those targets. All in all, it was a great experience and a great company.
The only truly negative thing about this job is that management might tell you one thing when it comes to customer interactions/refunds, and do the total opposite when it comes down
ProsRelaxed environment, great employee discount, great customer service work experience
Cons3 hour shifts sometimes, not too many opportunities to become promoted
• Provide technical support for all servers and desktops; thin Clients, printers, Cisco switches, wireless switches, Motorola RF handhelds, and Motorola RF Price verifiers
• Provide technical support to all Bay, Home Outfitters, and Zellers stores across Canada
• Contribute in the software distribution to all store hardware
• Provide maximum effectiveness to our stores through the implementation and support of store system software and hardware. This includes changes to our production stores and the opening of new stores
• Deployment of iPhone Configuration Utility for iPhone and iPad devices
• Coordinate and manage multiple store projects made up of various team members, including other I.S. departments, stores, HBC business teams, vendors and contractors
• Perform quality assurance testing of any changes to the store environment and manage the changes through to the stores
• Ensure maximum availability of all store systems by providing technical expertise whenever an incident is escalated to store implementation and support
• Provide support to the Service Desk through appropriate and ongoing documentation and training
• Provide guidance and assistance to the Store System Coordinators through any changes to their store system or if they are experiencing difficulties
• Work with other groups to ensure timely and effective interfaces of HBC applications and systems with the store systems
• Provide 24-hour, 365 day-a-year, third level support for all store system re
Bezint eer ge begint! Sprookjes bestaan immers niet.
Oh Hudson's Bay, het is een 'sprookje'. Althans, dat denken alleen zijzélf vermoedelijk nog. Natuurlijk weet ieder weldenkend mens dat sprookjes niet bestaan en dus ook niet bij Hudson's Bay.
Wat werd voorgesteld als een fris, informeel, horizontaal gestuurd en vrolijk bedrijf blijkt gewoon weer de volgende hels neoliberale nachtmerrie onderneming. Nog los van het type werkzaamheden en de wijze waarop je als medewerker wordt benaderd door de consument in het huidig maatschappelijk klimaat, zijn er tal van redenen waarom werken als winkelmedewerker voor dit bedrijf een no go is.
Ik zal je een aantal vragen voorleggen en dan mag jij beoordelen of je daar positief op antwoord.
- Wil je werken waar je nog geen slokje water mag drinken gedurende een aanwezigheid van uren in een droog winkelpand? (Hoofdpijn garantie dus)
- Wil je met een contract van amper 16 uur minimaal vier dagen in de week worden ingepland?
- Wil je werken in een omgeving met een algeheel sentiment van wantrouwen en altijd ‘gevisiteerd’ worden als zijnde het verlaten van een gesloten inrichting?
- Wil je worden berispt wanneer je op rustige momenten een praatje maakt met je collega’s?
- Wil je regelmatig voor vier uurtjes komen werken en rond lunchtijd moeten beginnen zonder pauze? (Pauzes en eindtijden zijn bij HB sowieso ingewikkeld)
- Wil je in een omgeving werken waar men verwacht dat je overal tegelijk moet zijn (voor de klant) maar ook alle taken uitvoert zoals leveringen, bestellingen, s
Ik heb een korte proefperiode gehad. In deze korte periode was de manager (vanwege privé omstandigheden) niet op werk en heeft mij persoonlijk niet kunnen beoordelen.
Ze heeft mij gebeld om te vertellen dat ze de proefperiode niet gaat verlengen en dat ik mijn badge kan komen inleveren. Ik heb dus geen kans gehad om mij te bewijzen tegenover haar. Fijn om te weten dat ze net zo veel moeite stoppen in hun nieuwe medewerkers als de nieuwe medewerkers doen in hun... niet dus!
De collega’s waren vriendelijk en behulpzaam. Maar het management team is kortzichtig, toont geen moeite/interesse in personeel en is alleen maar bezig verkopen en members binnen halen. Ook zijn privé omstandigheden van medewerkers zelf niet belangrijk voor ze. Dus een blessure, zieke dag of persoonlijke omstandigheden worden gezien als een last voor ze en ze tonen helaas geen enkel medeleven.
Ook de collega’s die daar als sinds het begin werken, gaven aan dat ze zich niet veilig voelen.
- Er is haast geen bewaking, er als er iets gestolen werd en de bewaking werd gebeld, dan kwamen ze 10 minuten later aan om te vragen ‘of er nou echt iets is’ want ‘ze willen lunchen’. Als je op een sales specialist vacature reageert, weet dan dat een groot deel daarvan bewakertje spelen is.
- Ook ben ik op geen enkele manier ingewerkt, die beloofde training op de vacature is er niet van gekomen.
- Mijn inklokpas (die werkt zowel als voor afrekenen en naar het toilet gaan) deed het niet. Ik ben er meerdere keren ach
ProsFijne collega’s, korting op lunch, mooie werklocatie
A good place to work gone BAD in less than a year.
When I first started working for the company, we had a good manager. He was fun, and approachable. I worked under him for almost two years, then one day last year, this guy from Tennessee comes around, and in a weeks times, things started to change for the worst. Then he was gone for a while, then he came back to stay, as our new manager. That was almost a year ago, and since he's been there, the morale of ALL the employees has dropped to the lowest level possible, because this guy has made it almost unbearable to work there, and it's a darn shame because it's not a bad place to work. My co-workers were great people to work with.
This guy came in with the (NOT so bright idea) of forcing productivity (something we never had to deal with before) on everyone, in every department. Unrealistic productivity numbers that are hard to obtain by just about everyone there. He also started with "Note To Files" which is what you get if you don't meet their productivity numbers. Even if your 1 or 2 short in your productivity, you get a "Note To File". 9 "Notes To File" and your walked out the door. This guy is just plain 'ol uncaring, overbearing, and condescending. He walks around watching everyone, sometimes staring at you. He is not a people person at all.
As far as the productivity goes, they DO NOT (even though they say they do), they DO NOT take into consideration that 90% of the time the RF scan guns, you use for picking, don't work right. They slow down to a crawl. or to
ProsMy co-workers were great to work with.
ConsNew Management is Unrealistic and Overdemanding
Ik heb hier bijna een jaar gewerkt, van het moment dat we tussen de schilders het gebouw nog moesten aankleden, tot ongeveer een half jaar na de opening.
Hoewel het echt een supermooi bedrijf is (visueel), valt er aan het innerlijk nog wel te werken. Ik heb hier enerzijds met plezier gewerkt (de collega's zijn superleuk!), maar anderzijds had ik het na een tijdje toch echt wel gezien. Dat komt deels door de klanten: in het begin was 99% van de merken die we verkochten echt nog wel bovengemiddeld qua budget. Daardoor kwamen er vooral wat rijkere mensen. En laat ik maar eerlijk zijn: deze waren echt wel de vervelendste. De ene na de andere sneer mocht je weer even verwerken, terwijl je je service goed probeerde te brengen. Erg jammer. Maargoed, ik heb gehoord dat er laatst wat merken zijn vervangen voor wat goedkopere: dit zal ook wat doen met het soort mensen dat hier langskomt. De doelgroep wordt op deze manier verbreed en dat lijkt mij positief, al kan ik hier niet heel goed over oordelen nu ik er niet meer werk.
Maar een groot deel van het feit dat ik ben weggegaan, ligt ook aan het management. Zoals ik al zei, zijn de collega's super, maar dan heb ik het over collega's op hetzelfde niveau als ik. Hoe hoger de functie, hoe erger het wordt. Na de hele opbouw van het bedrijf in het filiaal waar ik werkte, kon er na een 'dankjewel' helaas toch echt niets meer vanaf. Zelfs met Kerst (waarbij wij eerlijk gezegd wel een redelijk pakket / flinke cadeaubon hadden verwacht door o
ProsCollega's zijn super + kortingspas van 20%.
ConsNa alle inzet bij openen, geen bedankje. Alleen maar gezeur om hoe het beter moet, ookal doe je je best (niet echt complimenten).
Nul waardering voor extreem veel verandwoordelijkheid
Ik begon met werken bij Hudson’s Bay Leiden voordat de winkel werd geopend, en was er dus vanaf het begin bij. Mijn collega’s en ik waren positief, want wat werd er veel beloofd! Een volledig nieuwe manier van werken in de retail, veel vrijheid en eigen verantwoordelijkheid, en kansen om zelf het best tot je recht te komen binnen je functie. Tijdens de training werd er gezegd: “bij Hudson’s Bay gaat het om interactie, niet om transactie”.
Al vrij snel nadat de winkel open ging bleek dit uiteraard te mooi om waar te zijn. Alles draait om targets en conversie: members maken en verkopen!
En verwacht maar niet jezelf te kunnen zijn op de winkelvloer. Er hangt een hele onprettige sfeer, veroorzaakt door het negatieve management. Bij alles wat je doet word je op de vingers getikt of gevraagd dit volgende keer anders te doen. Nooit kan er eens een complimentje of opbouwende kritiek vanaf.
Als medewerker bij Hudson’s Bay heb veel je mega veel verantwoordelijkheid, zonder waardering, goed salaris en veiligheid. Werk je in de kluisruimte en loop je dagelijks met duizenden euro’s door de winkel? Er is maar één uur een beveiliger aanwezig, want beveiliging kost te veel en “er wordt toch al veel gestolen, ook als er wel beveiliging is”.
Mijn team werkt achter een muur waardoor je niet kunt zien wat er op de vloer gebeurt. Er is op deze plek geen camerabeveiliging aanwezig, en ook geen paniekknop. Mocht er dus een keer iets gebeuren sta je er compleet alleen voor. Niet echt een pre
ProsLeuke collega’s, personeelskorting
ConsLange werkdagen, slecht salaris, geen waardering, slecht management
Questions and answers about Hudson's Bay Company
Why did you leave your job at Hudson's Bay Company?
Asked Mar 27, 2017
When you get paid too much and have 6 weeks of vacation you become a target to be packaged out.
Answered Jun 19, 2021
No good salary and hard work and too much pressure for sale
Answered Oct 29, 2019
Why would you want to work at Hudson's Bay Company?
Asked Mar 19, 2017
12noon-9pm Monday - Saturday
Answered Nov 5, 2020
I love Hudson's Bay environment .
Answered Mar 10, 2020
What is the interview process like at Hudson's Bay Company?
Asked Mar 24, 2017
I was initially hired for the holidays, so it was a group interview (myself and three other people). Very laid-back, kind of just a round-table chat — why we wanted to work there, what departments we'd like to work in. Every single person left with a job offer that day.
Answered Jul 16, 2021
Briefly.They are fomaly questions.
Answered Jul 25, 2020
How should you prepare for an interview at Hudson's Bay Company?
Asked Mar 19, 2017
Qualifications: Pulse/half a brain
Speak: some kind of English
Answered May 18, 2019
Be attentive, sales experience is a must...
Answered Nov 23, 2018
What are the employee benefits
Asked Mar 20, 2017
None for contractors...
Answered Apr 17, 2020
Discount for employees and insurance medical benefit.