When I started at IKEA, everything was relatively decent by retail standards. The Sales role was fairly challenging but far from overwhelming for me, and the environment was very supportive. Pay was somewhat above minimum wage to start, and turnover was very low. The scheduling was okay because the store hours weren't too extreme. About a year into my experience, lower and middle management got shuffled around along with some department responsibilities. This happens periodically in retail, so that's not particularly surprising. It's part of the development track of managers.
The pandemic significantly changed things. During lockdowns, we all continued going into the store to fulfill online orders. Many people take transit to work and so had to potentially be exposed to the virus, and the new roles stressed a lot of us mentally and physically, with many people suffering a variety of injuries. When lockdowns were lifted, security guards were supposed to enforce the mask mandate, but I personally had many confrontations on the sales floor with maskless customers on behalf of myself and my more timid coworkers.
The biggest issue is that the country office went full steam ahead with market intensification plans in spite of the pandemic and all the issues it introduced, like capacity limits and supply chain problems. Upper management was changed, and the attitude in the store was changed. Expectations were heightened, but without the needed support. The store didn't hire more st
When I started (1 beginning of 5 years) there were a lot of perks, there are 2 restaurants (cafeteria and snack bar) in Ikea, so even though you can't really leave for lunch or break you can grab discounted food, which over the years never went up in price which is amazing for some really good meals with drink, sides and dessert. There are 2 big parties every year (pre-covid) and the upper management plan the whole thing and usually went all out. For some of the staff, I think this might have been the first big parties they had ever been to so they went all out and bought new dresses, suits etc. They were all really good the first two years but then kind of went downhill (ie cheap) in 2018 and I did not attend a 2019 Christmas party because of this.
There were other perks, mgmt brought in food trucks and huge portions of popular dishes. It was fun and we felt rewarded. Once we received a raise because of the mandatory increase in minimum wages, this stopped. Very unfortunate. Not sure if it was because of low sales, new general manager, or what but that was disappointing too.
Other good things are getting to know your co-workers, most people are pretty great to work with. There are those who are very difficult to work with, and most of the time these people have worked for Ikea for a long time (not always though). They are unpleasant to downright surly.
So on to more cons... sometimes calling other departments you can be subjected to shocking rudeness on the phon
Prosfood for staff, sometimes free lunches, $4 for a full course meal, great people to work with, 10% discount on products, not too stressful
Consstressful with COVID protocols, customers/staff don't follow protocols, very little social distancing, crowded with people running over each other, very loud screaming babies and loud people etc., employees with very low interpersonal skills, low wage for the work you do
--- Very long review ---
The first 3 months that I worked there the store director was amazing but his contract ended. When we got a new director, for some reason things started changing in IKEA Canada (so not just our store but all of the management above that) and they kept cutting everywhere, which led to employees being overworked, including the part-timers. Let me just say this, we constantly had 3 or more department managers who had to leave because of burnout and since I stopped working there in June (we're now at the beginning of March) all of the staff in the department I used to work in, which was roughly 18 people, is gone because they couldn't endure the terrible management's decisions and the work conditions that kept getting worse and worse while we never got compensated. We went from having an EXTREMELY pleasant environment to work in, even though there are a lot of customers (hey, it's IKEA) to being constantly pressured to do more while getting rid of all the fun things we had one by one (salaries went up way slower than they used to, managers were on edge because of the higher-ups and unavoidably had to start watching employees more to make sure we weren't having fun on the job and only on breaks). I could've recommended working for IKEA 4 years ago because the job was alright and my colleagues were the main reason why we all managed to have fun even when we had days with over 15,000 customers walking in and dealing with the aftermath of having so many pe
Working with customers was (almost) always one of the best parts of the job, even with the few bad apples you'd get. And you do end up learning a few things about working the job. You meet some great people who feel unified because of the cultural aspect of the job. Lastly, you make money...
However, management was the biggest pain in the behind. Favoritism, neglect, selective memory, non-stop excuses, false assumptions about your work behavior, borderline-authoritarian rules, unwillingness to hear and/or heed the opinions/concerns/suggestions of the department, clashing of different orders/tasks from different managers, and emotional/professional manipulation are just SOME of the things you'll experience from the managers in this store. It made the job extremely stressful to say the least.
I often worked by myself, even on busy days, in spite of the fact that the job required a minimum of two people for the tasks to be done efficiently and properly. Many people were no-shows or called in sick to avoid the work, and while I couldn't blame them because of the work conditions, it made my life that much harder. It was a battle just to stay employed in spite of the rather lousy work conditions for the department. Anxiety was a growing concern for me as I would always dread the shifts where I'd have to put up with the more negative aspects of the job, which was more often than not.
No appreciation was given for my near-flawless attendance record, even with the odd late ar
Generally an interesting company to work for with continuous interact with the sales, operations and design departments; enabling smooth operations.
Plan and review daily requirements, which included requests for maintenance or new works to be carried out, programmed preventive maintenance, assisting in projects, attending to contractors and service providers. Ensuring that the store is a safe place for customers and staff alike. Attending to all emergencies relating to the facilities. Daily inspection of store and both indoor and outdoors. Ensuring that janitors maintain washrooms to a high standard and all areas to be cleaned throughout the day. AS GOOD AS NEW concept.
This type of work has taught me to be proactive and be prepared to attend to any emergencies. This ensures minimum or no lost of time to the operations and also to maintain a safe working/customer environment at all times.
Continuously in close contact with management to ensure that all is in order. Co-workers are also our clients, so a good relationship is fostered through mutual respect and a electronic request system is in place enhance this. This allow for all parties to track progress of requests. Job can be challenging (hard) with with multiple requests/competing priorities but continuous and clear updates on progress helps put things at ease. Good communications is essential for this job and we are provided with the proper communication tools/programs to ensure this occurs.
Enjoyable part of the jobs is being able to complete routine works with other competing requests and being able to solve problems both through own initiatives or thr
ProsSubsidised lunches, 15% discount all all items purchased.
ConsHaving to work every Saturday for the last nine years eventually took a toll on my family life.
When I started here I was 110% enthusiastic in making it work. By the end I was broken down faster than their furniture and I only lasted a little longer than 6 months.
Myself and an other guy were hired at same time and he just quit without notice in less than three months.
They preach Ikea propaganda they don't back up or stand behind. You will have every employee as your boss knit picking and watching your every move.
Most all employees in area I worked were emotionless Zombies with chips on their shoulders. Very clicky group of miserable acting people not happy with their job. Every morning I heard screaming and yelling profanity at each from drivers on the dock.
Jump start meetings every morning that are useless dribble with useless information on how many trailers you have to work that day. After a while you will just hear blah blah blah. Wasted time and brain numbing verbal garbage from power tripping employees who like to hear themselves talk.
Be prepared for a workout and to start sweating profusely for 5 hours of your shift because they turn the Air conditioning off until the store opens at 10. I hated being drenched and hot working in sweat drenched clothes lifting heavy product.
I hope you like working in the dark because they also dim the lights to save pennies on the dollar until store opens at 10. Go figure that products are put in wrong places by employees who can't see product codes in the dark.
You will have many bosses and who one hand
Opening the shop in the morning, following up with replenishment staff and rectifying any issues with stock, good flow, tasks for staff daily.
Making sure the shop is ready to greet the customer each day.
Organizing tasks according to priorities for the day.
Finding solutions to goods flow issues in the mornings and making adjustments during peak times, i.e. Sales Events.
Taking over tasks where needed to make things flow smoothly.
Helping coworkers with questions and finding solutions.
What I learned:
Learning to be proactive in a very fast moving environment that changed daily.
I learned that a happy team is more productive.
Clear communication is key to a successful team.
I learned about merchandising and sales steering according to Profit margin ratios and availability of goods.
Customer service and trust building with your customer. Meeting their needs and only promising what you know you can fulfill.
Egos have no place in a team environment. It is about the business and not about an individual's needs but making sure that everyone feels they are making a contribution in some way.
My Management team works hard to provide the staff with the support needed to run the shop at the highest level possible.
They try to support work/life balance as much as possible.
The most amazing group of hardworking people I know.
All focused on a common goal.
Positive and dedicated.
Hardest Part of the Job:
Not being able to control everything.
Being proactive all the time is hard when things change so quickly.
Most Enjoyable Part of the J
I am a former IKEA coworker who has been in the company just over 10 years. I've worked as a cashier and sales (market hall & showroom). Over the years, I've seen the stages of changes. And I must say, unfortunately, the spirit of the store is going lower and lower.
At the beginning of my IKEA journey, the management has been great - they were understanding and somewhat informative. The store keeps you up to date how the store is. But being as a cashier 4 years, due to retail environment, it was difficult to have a work-life balance. But one thing I must say is the cash dept is really close to one and another. The cashier family culture was top notch - i miss that dearly.
For the rest of the years as sales, you learn a lot of skills such as how behind the scene is, how to deal with customer situations - the people skills. Sales coworkers who are on the floor with other depts are mostly good and very helpful to one another. Unfortunately, managements are favoritism. I was given hopes to advancement within the dept, but none has happened over the year; hence, more and more coworkers has left the company. As such, my motivation to work has declined more and more over the years.
I would say overall, it is a great company to start - great benefits, great people, great food. IKEA is a great stepping stone to start your job as retail and may branch off to somewhere else (IKEA looks great on resume). But in a long run, I would say current management has a lot of damage co
Pros$4 lunch, great people, great benefit
Consno work-life balance, management needs to be improved
Although the culture and values are outlined clearly in the coworkers handbook and signage is prevalent through every store, it is questionable if these values were seen through in a practical fashion.
Typically, a day at work required an intense work pace, as the customer service and cash departments were always very busy, but economical staffing schedules made for many an unpleasant customer experience, while making the employees feel the pressure to work quickly and serve as many customers as possible.
Management always talked about improving work methods to be more proficient. This was a part of the culture at Ikea, but the reality was constant striving to cut overhead costs and increase profits simultaneously. This manifested itself in constant managerial pressure from the very top down. Job advancement takes a long time, years in many cases, such as was my personal experience, and expectations were very demanding once you got into any position of authority.
Coworkers were generally pleasant and hardworking; a testament to Ikeas thorough hiring practices, but because of the strain of the work absenteeism and unwillingness to take on new tasks plagued the staff at the coworker level.
The hardest part of the job was trying to schedule properly, have enough coworkers available for flexibility, and still run my department fluidly.
The most enjoyable part of the job was getting a paycheque.
Prosdiscounted lunches, christmas gifts, good people hired.
Conshigh pressure demanding work with little reward for those who worked hard.
I was a support manager for the warehouse at Ikea and I enjoyed it. BUT it came as a surprise I wasn't aware of being a manager for a few months and never really got management training on the side. I had the training to use equipment to teach other employees and little training on how to use the trailer programs on the computer I more or less taught my self through manuals there. It was a new store and I expected it to be hectic and I was patient. Even put in lots of OT 12 hour days. In the end I got canned for a small issue of letting a trainee drive on his own around others for a hour on a forklift which is how I was trained. But they didn't fire me on the spot they needed me there they kept me for a month and out of the blue they let me go I had no clue and it really messed things up for me. I hope management is a lot better I hear one of my old friends there moved up and we trained together as managers so I'm glad to see him moving up even though he din't really want to. As goes their Culture, they have a "strong" one and it really got to me saying they look out for their employees and so on and at first it was great I got to go to Vancouver for a month all expenses payed. But then they really dint care about us warehouse people we were like the dogs of the company. Always pressuring us to work very long hours and never getting rewards.and when they dropped me like a bag of bricks that shows that the company is kinda slimy.
On paper IKEA looks like a great place to work. They have invested heavily on presenting themselves to themselves and the world as a great company and employer.
Unfortunately, the jobs are as good as their products. Look great, but don't usually last that long! I worked there for almost 4 years. I still ask myself how and why?
Training: just how many customers find the IKEA instruction booklets: inadequate. You are basically asked to sign that you have read and understood the definition of your role and you're handed over to a recent recruit who has just passed through 'training' themselves. You will be periodically pulled off your duties to run through a computer programme about your role. More concerning is that you are asked to sign that you have read a tome of approximately 400 pages of detailed health and safety 'training' and asked if you have completed it after around 30 minutes because you are needed back on the floor (yes IKEA is always understaffed). Many people do not want to read through all of that so they just sign. But management don't want you to actually read the H&S guidance either as you will discover that you and many of your colleagues are working contrary to the rules. You may notice for e.g. that you should not be working alone in certain situations or that you are entitled to claim for the cost of eye-tests/glasses if your role includes looking at a computer screen - which mine did. When I raised this with my manager, he insisted that I wasn't en
When I first started working at IKEA years ago I loved being there. The days would go by fast, the team leaders seemed to notice hard work, and there was a lot of opportunities. As the years have gone by that is no longer the case. After many years of bad management moral is extremely low and the only reason people bother to show up is for the pay check, they no longer enjoy being there.Before last year it was years that we got a bonus. Management was blaming the employees for down time, when in reality it was the 02 system that they switched over to which takes about five minutes to start up every single time you power off your equipment, and up until last year it would lose signal on an everyday base. We would tell management that the reason there is a decent chunk of over all down time was due to the new system but they would turn around and blame it on talking in the isle. We are not allowed to build connections with our fellow coworkers, but on the other hand team leader stay talking to each other all day. When you need them they vanish into thin air but when its 120 degrees in the warehouse you see them harassing people for trying to take a min. or two to get a breath. During the pandemic the location stayed open while a lot of other locations closed down. In the be-gaining it was hard to stay productive because there were empty queues left and right and no one know what to do. After about a month rather then take responsibility for the down time everyone had due to lac
ProsParental leave, pto, really cool people to work with
ConsThe list keeps growing by the years there is not enough space on here
New Home Sales Consultant | Canton, MI | Aug 17, 2020
Sometimes enjoyable but heavily flawed workplace
Allow me to break my experience at IKEA down into the following categories.
The Pay and Benefits: The pay is fairly average for the type of job it falls under, starting at $13.10 an hour. My pay is fairly higher than the minimum due to my specialist position but I definitely work for that extra money. The benefits are great for a "part-time" job (I'll go more into that later) but you have to pay a fair amount out of pocket for decent coverage. Bonuses are non-existent and you get a yearly gift around Christmas time and a holiday party.
Work/Life Balance: This is my biggest complaint about the workplace. I entered the company as a part-timer (20-34 hours per week) but quickly learned that most weeks will comprise of 30+ hours and many times pushing past the 34 hour cap. This was especially prevalent since IKEA opened back up after the COVID-19 quarantine and I've been scheduled 5-6 days a week nearing 40 hours a week with very little flexibility. I've even attempted to inform management to stop giving me more than 34 hours a week and was given a "sorry but no" response despite being told that isn't allowed. Also, the schedules are extremely wild and unpredictable as your availability has very little flexibility and can jump from early morning shifts to late night shifts and heavily intrudes in your free time. Many of these issues would not apply to people that would take as many hours as they please and don't mind the erratic schedules. Overall, I would not recommend working
Lascio questa recensione a sangue freddo dato che ormai sono più di 6 mesi che non lavoro più nel punto vendita di Porta di Roma.
Io ho lavorato nella logistica per ben 2 anni da interinale e sono stato mandato a casa, del resto come tutti gli altri a fine proroghe di contratto per non fare un Indeterminato.
Sì viene accolti nell' azienda dall ufficio del personale con tavolette del tipo: Questa è l' America e se vi fate valere potreste avere un posto fisso perché qui valorizziamo le persone ecc ecc ecc. NULLA DI VERO. Io ho visto entrare e andare via minimo 40 persone.
Oramai chi ha un contratto a tempo indeterminato l' ha messa in banca, tantè vero che possono permettersi anche di passare la giornata lavorativa a parlare o stare seduti sull' unica scrivania del deposito navigando su internet per motivi personali molto futili.
C' è chi durante la mattina e il pomeriggio sta tutto il tempo al telefono chiaccherando con amici o ragazze con tanto di vanto nella questione e poi ti guarda lavorare mangiando frutta o merendine, per poi dire che se non ci fosse lui il lavoro non verrebbe portato a termine.
Di persè ci si ritrova a lavorare sotto stress da parte dei coordinatori dicendo di spingere di più sull' acceleratore specie perché consapevoli che alcuni elementi non fanno nulla la giornata si rischia di non chiuderla.
In tutto questo contesto ci si vede dare il cambio da persone che prima o poi non vedrai più perché già sai che non verranno mai assunte perché il Mon
If thinking about getting a food service job at Ikea, don't do it
It was a terrible experience. I personally would not recommend working at any Ikea right now, especially in the food service department.
its a very physically demanding job, and you're not only expected to serve food, but also clean multiple times a day, and unpack and pack food items.
in a normal setting, with an appropriate number of staff, this is a demanding job. however due to the understaffing of the department, the job really became how well you can cover the duties of two or three people. it was not uncommon to see the cashier preparing food and handling money by themselves at the bistro as a result of no-one else being available to help which could be a very bad condition for cross-contamination.
The environment was very difficult to work in, with standing up to 3 to 4 hours without a break, wearing a thick uniform shirt with little to no a/c in record breaking heat in the kitchens and serving line, all while dealing with very rude customers and managers constantly prioritizing sales over workers mental and physical wellbeing.
Breaks were only up to 3 breaks, and they were a bandage honestly. After a tense interaction with a customer, or a three hour shift on the line in the heat, i would walk to the break room, put my timer on for 15 minutes, and just lay my head down until i can gather strength to get up and return to work.
There really was no advancement in the department to my knowledge, and it seemed common to see coworkers in the same position for more th
They don't walk the talk, especially with their IKEA values
I've been an employee for about a year now. When I first started, I was impressed by how organized they were and nice everyone was. I felt welcomed and was greeted by my manager who was super friendly and still is. Within 4 months of working, I was seeing how things really were. Gossiping and management who has NO CLUE how to do things, two faced and throw you under the bus type people. All the managers were friends and did nothing except talk and stay in the admin part, there's a select few who actually helped and are wonderful managers. Our store is super disorganized, they get rid of people who have been there for years and the management has groups like in high school. All they do is gossip and blame others, none of the new managers get proper training, they don't have the experience in the areas and if you're not on their side you'll be on their list to get terminated. I personally am not involved in any of this drama but I see it around me in all departments. It's quite sad because apparently IKEA's main focus when you're hired is the IKEA values and culture, but what's the point when the leaders aren't leading and they aren't living the way it's supposed to be. You start losing respect for a company and only stay because it's a consistent paycheck. I do have to say the employee benefits are great. That's about it. I hate to say that for a company I work for but it's true. What's weird is other IKEA employees from other locations say their management isn't run the way o
ConsLack of leadership, compared to their "Ideal" IKEA VALUES
Ikea gives absolutely no flexibility when it comes to working at the contact center you have a set schedule and if you’re not meeting numbers they give you the worst schedule they don’t care about home life family life Covid anything they put you on the schedule they want you want and that’s it
Pay & benefits
You get it over 40 days per year in January but I have to use those 7 days that’s it! If your sick you better be there or prepared for a Right up! Great be Benefits but all of them aren’t so great
Job security and advancement
It’s clear that IKEA gives you the impression that you can definitely grow in the company but once you become a “Teir2” or “Gen4” You’re not going anywhere just consider yourself property of that department and that’s it you can get wonderful numbers have a great experience but once you get into that position you will not move up in the company and if you do it’ll take you about 5 to 6 years in that position to move up unless you’re good at kissing butt
The CEO of IKEA is in Sweden he cares nothing about the United States division and cares nothing about our success or unsuccessfulness. As far as management in the contact center, they love to micromanage they love to write you up especially with things out of your control and even though they tell you they’re going to endorse you for other positions they don’t because once again when you get to a certain point in the company you don’t move.
IKEA loves to prom
Questions and answers about IKEA
What are the working hours at IKEA?
Asked May 19, 2017
On weekends and evening
Answered Sept 16, 2019
Morning Evening and Night Anytime
Answered Feb 27, 2019
What is the interview process like at IKEA?
Asked Apr 13, 2018
Comfortable and no tricky question. Most of the questions would be situational questions to see how to you solve the problem. just be you and honest. Also, make sure you know their values and give have some thoughts on those.
Answered Jul 4, 2020
It was great, from the reception to the interviewer. Once you get your interview, you are pretty much hired. Just make sure you are being honest about what your schedule and what you are confident with. Good luck!
Answered Jun 14, 2020
If you were in charge, what would you do to make IKEA a better place to work?
Asked Nov 16, 2018
I would love to work as a team and with everyones ideas would have make an excellent atmosphere where clients feels comfortable and do not hesitate to approach us...
Answered Jan 6, 2020
If I was in charge, I will work with my co-worker as a team to enhance the company productivity, and to provide good customer services.
Answered Oct 20, 2019
How long after applying do you get a response?
Asked May 18, 2017
Received a call right the next morning after! some general questions about my resume and then scheduled for a week after in person interview
Answered Feb 2, 2022
I waited three weeks for a phone call,and they e mailed me and said they tried to reach me three times but phone and they couldn't so they are moving forward. That was so untrue they did not call me and if they could reach out to my email to tell me that, they could have reached out and told me that they are trying to get in touch with me. Not very professional. Maybe they won't last long,oops did I say that.
Answered Dec 2, 2017
On average, how many hours do you work a day at IKEA?
Asked Oct 23, 2018
As a manager, I worked 9 hours a day on average.
Others work exactly 8, some work 10.
Depends how involved you want to be and if you are able to accomplish what needs to be done in time.