Working at LifeLabs: Company Overview and Reviews in Canada

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419 reviews
LifeLabs, CA Ratings
Average rating of 419 reviews on Indeed
3.3Work-life balance
3.1Pay & benefits
2.9Job security & advancement
100 International Blvd. Toronto, ON Canada, M9W 6J6
5,001 to 10,000
$100M to $500M (USD)
Health Care

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Salary satisfaction
Of the employees are satisfied about their pay, in Canada
Based on 1003 reviews

LifeLabs reviews

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Overall reviews at LifeLabs

Laboratory Technician | Toronto, ON | Jul 16, 2019
My experience as a part time float
Realistically this is a foot in the door kindve place. you'll meet some nice people and your bad ones as you will in all workplaces. All of this could be biased but this is what my experience is like. personally I wouldn't want to settle down for a place like this . Scheduling: I usually get full time hours even though my position description says 20 maximum. I have no problem, because I get a weekly scheduling in advanced.. well sometimes i do but occasionally they wont send you a weekly schedule and expect you to have no plans for that week and can call you at any moment to work. If you refuse they wont give you any hours and begin to be passive aggressive. One of the scheduling managers are very rude and bipolar which makes it impossible to get a break. When you work for them last minute they're very nice but it's impossible to ask them for a Last minute favour without getting backlash. Relationships: Everyone is mostly kind but you can see the tension between some workers and sometimes try to bring you in it. Alot of the older staff are patient but there is always one person at a location that blames the part timer or float for mistakes which makes it difficult to learn. Most locations are always understaffed and scheduling management is picky with hours. Manamegent is okay like in some cases but depending on your supervisor, your opinion isnt valued. occasionally you get free meals. Some supervisors are really nice and approachable and othere are unorganized and r
Prosworking environment can be good
Consscheduling supervisors act upon their moods
Laboratory Assistant | Mississauga, ON | Sept 9, 2021
Horrible workplace. New employees will get treated horribly especially if you look young.
The employees and supervisors at lifelabs treat new employees like garbage. The other departments in the lab are not strict with their rules and policies but specimen management is the hardest and most exhausting place to work at. Most of the people working here are old ladies who think they are superior to everyone because of their seniority. These people will try to find ways to get new people who are in training fired. They will do this by excessively complaining over small mistakes. Even if you took a 2 minute extra break, these people will complain. If you talk to someone even if all your work is done and your shift is about to be over, they will still complain and tell the supervisor that you are not focused. However, these old employees think these rules do not apply to them and I have noticed several times in which they have taken 15-20 minutes extra break time. Training is also very vigorous and they expect employees in training to work non stop without talking at all. The trainers that are training new employees are very lazy as they teach them something once and expect them to learn something instantly. There have been many times where new employees are tasked to handle an entire station by themselves. Management acts like they care about new employees and what they have to say but they are always in favour of the old employees and there is a lot of partiality in the lab. Overall, not a good place to work as there is a lot of drama, lots of work, lots of stuff to l
Prosfree coffee
Laboratory Assistant | Thunder Bay, ON | Mar 7, 2020
Poor management - Short staffed
As a part time employee (which means casual in the world of LifeLabs, and you are not guaranteed a schedule) you are a work mule. You can work more then full time staff depending on if they are short staffed or not. You can start your day at one location, than have to move to another to fill a shift. If you request to have less shifts and have an availability change management asks a lot of questions as to why. Maybe more part time (regular) and full time positions should be issued to new candidates if more of the schedule for locations need to be filled. Pay is very low, when you can start in a hospital for almost $4/hr more. As a part time (casual) employee you are not entitled to benefits which isn't far when you are working as much or more than a part time (regular) employee. The company in a whole really needs to reevaluate the structure. A lot of problems with staffing can be solved with a higher pay scale and making part time (regular) and full time positions available to those who want set schedules. Part time (casual) positions should not be the working mules behind the company to keep it afloat. These employees should be used as fillers for the employees who take holidays, and to pick up sick calls so you are not short staffed. Overall would not work here again, and would not recommend to anyone.
Laboratory Technician | Thunder Bay, ON | Sept 23, 2022
Horrible place!
At first I was so excited to work at Lifelabs, it was what I went to school for but I learned very quick that it is one of the worse places I have worked at. When I was part time reg I was moved from location to location. In one day I ended up working at all 3 locations where I started at 7:30am and didn't finish my day until 6:30 with only a 30 min lunch break besides all the driving I did between locations. The one time I said no to picking up a extra shift because I had a doctor's appointment management didn't ask me again for at least 2 weeks. Once I got full time it was better with not moving locations . As much as management said they are all about the staff they team the staff up against each other. They will pull you into the office and ask you to pretty rat each other out and then staff will see you leave the office and think you talked about them. The turn over rate is higher then I have seen at any job before. Most of the staff are the worst to work with. They talk so poorly about each other and about patients right infront of everyone and nothing is done. If a problem is brought up to the management they will pull that staff member or members in and talk to them then tell them not to do it again and that's it.
ProsDepending on where you work you can learn a lot
ConsManagement and staff are the worst.
Human Resources Manager | Mississauga, ON | Jul 24, 2018
HR department is an absolute mess! Stay CLEAR!
It's been a long time since I have encountered such a toxic environment within a department. The directors lack professionalism. They congratulate themselves on a job well done, completely dismissing the hard work of the team. There is a lot of back-stabbing and preferential treatment. Its a "who you know" environment and who likes you best. Managers are expected to work well over their 9-5 schedule and be at the back and call of the director. Just because you are hired to do a specific job, it does not mean you actually will as your role may change significantly. Directors pass you by on the hallway without even saying hello as if they are too good for you. It's sad. It seems that the new CEO is taking a serious look at the culture as I see the Executive team changing. This change is necessary at the director level as well. There are a few that have been there significantly too long and feel that they cannot be touched. They treat their employees horribly and need to be let go in order for the culture to change. As it stands right now, this is a sinking ship. People are too afraid to even speak their mind as they fear for their job.
ProsMet good people
ConsNo lunch breaks
Laboratory Assistant | British Columbia | Dec 4, 2018
Catty female dominated environment
No supervision, catty female dominated environment, toxic, understaffed and overworked for minimum renumeration. Senior staff dump on new staff. Typical day you are run off your feet, you are timed and scrutinized on computer by senior staff, training was less than sufficient and not professional and skipped due to understaffing and being too busy. The supervisors are too busy performing personnel/HR/staffing/payroll/compiling stats to actually do any supervising. The Company is all about how many patients they can shove through their doors and they will sacrifice quality for the almighty $$$s. Hardest part of the job is dealing with jaded co-workers and being understaffed. The most enjoyable and only good part of the job (great in fact) is dealing with the patients that put their trust in you. The only job satisfaction is using your skill and personality to perform an excellent service to your patient. Unfortunately the Company shuns you going the extra mile and they promote the human production line.
ProsInteracting with the public
ConsUnderstaffed, overworked, lousy scheduling
Laboratory Assistant | Sheppard, ON | Nov 4, 2015
Fast Paced work environment
I begin my day by opening specimens collected and delivered to the lab by couriers. When we receive samples, we open them, enter them into the computer system, label them, and finally send them to the main laboratory for testing. I have learned how to work efficiently and effectively as part of a team. The most important skill I have gained through my experience is good teamwork and communication. Management at Lifelabs is excellent at supporting their workers and ensuring they are well taken care of. My coworkers are equally superb, as we have learned to function as a cohesive unit in order to sort and process close to 600 samples per day. The hardest part of my job is trying to finish all the work in time. My team and I have to work at a very fast pace in order to finish all the work by the end of the day. The most enjoyable part is interacting and working together with my coworkers. It is very enjoyable to see the progression of teamwork and efficiency we have developed as a team over the years I have been working at Lifelabs.
ProsFree lunches
ConsSometimes I miss my break because it is so busy
Laboratory Assistant | St. Catharines, ON | Apr 29, 2021
Absolutely loved this job!
I loved working at LifeLabs which was amazingly culturally diverse! I also loved being an important part of making sure that people's health was protected by making a difference and ensuring data entry of patient demographics, specimen integrity and test accuracy were never compromised. I felt the whole team worked well together and often helped each other in times of crisis such as work overload, shortage of workers due to illness, machine malfunction, et cetera. When "stuff" happened we banned together. We had amazing team leaders as well. The atmosphere in the laboratory was always energized and everyone on the team worked hard to complete each task with skill, integrity, knowledge and purpose. The hardest part for me was assessing my own yearly reviews. I could have used more guidance with this and others seem to have felt the same. Loved being a part of this environment and given the chance would work there again!
ProsExcellent company.
ConsNo job security.
Laboratory Technician | Abbotsford, BC | Sept 25, 2015
Working for Lifelabs (former BC Biomedical Laboratories) is a satisfying unique job. I am very qualified for what I do and I work in a very diversified atmosphere. I also speak some Punjabi as it relates to my job. A typical day would have our one lab seeing over 200 patients per day. It can become very hectic and demanding. Working with the public as most people would know can be quite challenging. Staying calm in any situation is key. Wait times can vary anywhere from 5 minutes to 2 hours. So it is not unusual to have people complaining and sometimes using verbal language that is not suitable for anyone to witness. But in my profession, a calm demeanor is required. Being able to diffuse any situation is very important. We do not engage in bad behavior. I enjoy very much working with the public. I have all my life. I am a great team player and love taking taking on tasks that otherwise a manager would do.
Prosworking with my team and the public
Conswait times
MLPT | Lindsay, NB | Apr 28, 2015
I feel very fortunate to work for Life Labs it is a leader in its field.
I come to work three days a week starting at 0530 am. I start out quietly on my own checking my computer and voice mail messages to check for changes to my day. I enjoy going to the Nursing Homes and Retirement Homes, people love seeing you for the most part and just a smile from you gives you a smile back, what can be better then that. Then I work one day a week in the PSC and I am back up when they need me. Working in the PSC is a change from being an MLPT you have a feel of "team work" simply because you are working with others side by side, if you have a question someone else will have the answer write then, not when you get back from being on the road. One of the hardships in the Nursing Homes would be the passing of the residents that I have seen for years. Working in the PSC can get hectic and you know sometimes people have to wait but in general they are understanding.
ProsMeeting people
ConsNot full time
Business Development Manager | Ho | Nov 19, 2019
Inexperienced company - acts like a start-up even though it's been around the block
The BD department has so many gaps that this seemingly larger company actually acts like a start-up. Chaos breeding chaos is the best way to describe it. Directors in positions they shouldn't be in (nepotism at it's finest - or cost cutting, OR a mix of both) - restructure after restructure, and yet they're bleeding money, and can't get a handle on any of it. Improper management decisions, improper investments, starting from the very top, trickling down to the bottom - leaving people to put out fires constantly. The only benefit this job has is the flexibility of working from home, and a good salary. There are people in BD that are extremely smart, and know how business operates. Unfortunately, the people making the decisions are in the wrong positions and lack the same intelligence/experience and business sense as the people who know what they're doing. The ones that know what they're doing are often overlooked for promotions, and advancements (same reason mentioned before). Everyone out for themselves is the name of the game here, and the people that you think should be in your corner, never actually are. The concept of teamwork is foregone in business development (for the most part, not in every dept. within BD) - Genetics is probably the worst offender. If you're thinking about it, I'd say, there's much better opportunities out there, take advantage of those!

Questions and answers about LifeLabs

What is the work environment and culture like at LifeLabs?
Asked Jun 1, 2017
Management has no regard for their employees. This place is micro-managed, the employees are treated like they are always wrong and as long as there is a body to fill a position they don’t care if they can work. Upper management acts like they care and make tons of promises when they come to visit but at the end of the day nothing is done.
Answered Feb 17, 2022
Favouritism runs rampit!! Don't ask questions of management, because you will be labelled as a trouble maker!! Too much work for too few people!!
Answered Mar 23, 2021
How often do you get a raise at LifeLabs?
Asked Nov 7, 2022
Once every few years
Answered Jan 26, 2023
Well below cost of living annually
Answered Jan 25, 2023
Are you part of a union?
Asked Sept 4, 2017
Yes! Opseu
Answered Jul 10, 2020
No I'm not part of a union since I left the fire department.
Answered Dec 8, 2017
On average, how many hours do you work a day at LifeLabs?
Asked Jun 18, 2019
Depends on how long they will need you. Ussually on call. You have to be available monday to saturday.
Answered Feb 4, 2022
7.5 hours a day
Answered Nov 22, 2021
Wath are the working hours?
Asked Mar 31, 2018
No work/life balance!!! You are expected to work nights consistently, and shift changes are made for you at the last minute!!
Answered Mar 23, 2021
Part time but expected to work full time hours with no benefit. No overtime allowed.
Answered Dec 15, 2019