Customer Service Representative | Brantford, ON | May 24, 2014
A Shame You Can't Give Management Zero Stars
The most brutal retail job I've ever worked.
They're big on their corporate culture here and make the employees participate in a group cheer every single morning, which is intended to psych you up for your day serving customers but is really demeaning as everyone knows that Lowe's doesn't give a diddly about them. Just because one successful retail big-box has a group cheer doesn't mean that EVERY big-box store needs to cheer to be successful.
I asked five times for a name tag that had my name spelled correctly on it and never received it despite being told I would. I had to edit my own name tag so that it properly showed my real name. That's just my little tidbit for you to remember when you go in for training and they make you watch the factually-incorrect and historically inaccurate anti-union propaganda video. Lowe's is SO pro-employee that they don't need unions, don't you see?!??
When there was a flood at the store that ruined the tiny kitchenette area that regular staffers used every day to reheat and prepare their lunches they'd brought from home, it took them over a month to get it fixed. During that time there was one single microwave in the room to serve over 180 employees. There was no sink to wash your hands, dishes, or anything. Gee... I wonder where they might be able to find a new sink and cheap-o countertop?? When it finally was repaired, we were told that all of the supplies and labour to have it installed were gifts from vendors and volu
ProsThey paid me on time
ConsLiterally everything else
Lead Cashier | Greater Sudbury, ON | Jul. 21, 2014
Positive environment with great management and co-workers.
Lowe's is an absolutely incredible environment to work in. Their values include creating open positive spaces for both employees and customers. I really enjoyed partaking in the initiative to enhance sales and to provide outstanding customer service to ensure returning customers. A typical day as a head cashier would be to assign cashiers to their duties and create the break schedule in the morning. I would clean the whole front end due to minimal customers between the hours of 6-10 AM. Once I was finished writing the schedule and cleaning, I would create a list of duties for the front end loaders to split amongst themselves for the day. Our rush at the front end would normally begin around 10:15 AM where I would stand on the mat and supervise cashiers and make myself available to assist cashiers and customer service associates. I would answer employee and customer questions, give discounts to customers and help with any technical difficulties. I would be responsible for online orders as well as phone orders and making sure that the front end runs as smoothly as possible. I would assist in loss prevention, by ensuring that big-ticket items have been paid for and deactivated. I was responsible for managing the front end activities by proactively visiting customer service, returns desk, front line registers, commercial registers, lawn and garden registers, vestibules and parking areas. I would provide direction and support to associates. I would help to ensure customer servic
ProsFlexible scheduling, great associates and management, positive work experience.
Associate | Brampton, ON | Apr. 2, 2020
Generic hardware store with awful management
job started off pretty OK, worked as Night Associate working Monday - Friday 10:30 - 6:30AM. the Night Manager seemed fine at first, weekly meetings, a fairly no stupidity attitude, relaxed when the was basically no workload. however i learned the hard way that this was a farce, along with me she hired he friend and another senior employee literally said she bought his trust by buying him shoes. she held a meeting about the 2 women on our team getting their power equipment license along with some of the men who who didn't have it as well. that never happened. She would also preach equality and fairness however she would constantly send me to help her friend because she was extremely slow and talked more than worked, i also had to work her overhead section, then the next night i would be assigned to the section she previously "worked" and she would be assigned to the section i already did so she would just relax all night. she was also fine with standing and talking while other people worked despite preaching fairness, i was assigned the Lumber department without being asked, and during one shift after we had a meeting where she expressed her ideals about fairness i had the most work out of all other workers and received no help, however her friend received help from every other team member and i had to work alone while she got to talk and laugh and have fun like always, and was told i received no help due to the other team members having morning jobs. all in all if you are ha
Prosits a job.
Consbad job security, clear racial favoritism, clear favoritism towards women, hard workers do all the work, meetings about fairness followed by being treated unfairly.
Customer Service Representative | Ontario | Dec. 4, 2019
Working in Customer Service and Cash (Seasonal)
Working at Lowe's in Customer Service and Cash as a seasonal worker was an good experience overall. Co-workers and management were nice and easy to get along with and management were approachable. The store manager would constantly get out of the office and talk to floor associates to see made sure everyone was happy. He also helped on the front lines when it got really busy. (At least at my store and he earned our respect) Typical day was directing calls and helping customers by processing returns, transactions and help them sign up for credit cards. As with any other customer service job it can get busy but it was nice because time flew by. It was enjoyable to help customers of which 99% were pleasant to serve (like all retail there is a few grumpy customers).
The biggest challenge was dealing with the outdated technology and lack of resources (training,etc) which made it hard to provide excellent customer service all the time. Also I was trained well for cash but I was put into customer service with little training and felt like a deer in the headlights for the first couple of weeks trying to learn the intricacies of the CS desk. As well as scheduling during busy season was tiring sometimes working 7-8 days in a row but was understandable since the store was busy. It was good to take advantage of lots of hours as hours would slow in the winter
Stores in my opinion in Canada at least are struggling under Lowe's Canada corporate who constantly changes promotion deals
Customer Service Representative | Belleville, ON | May 2, 2016
It was "okay" at best...
I learned a lot of different things, that's for sure. Too many to list. Co-workers were really cool and all very different/interesting, as well as friendly. Some worse than others for sure, but what can you expect with 100 some odd employees for the building. Management was one of the worst things I think... A couple managers were really laid back, easy going, and good to get along with. Others, not so much. Blunt, short tempered, impatient, impractical, unrealistic, etc.. Customers were hit and miss but most of them friendly and appreciative that you've helped them, etc. I worked in the lumber department for almost a year and it was most of the time enjoyable, busy, and time flew by. Was fork-lifting most of the time and if not on that, I was cutting wood, drywall, selling product, helping customers plan projects, load materials, and so on. Worst part about the job..? Most of the positions there are what's called "Peak Full-Time", which is newer to Lowes apparently. This position sits you at a maximum of 39 hours a week and a minimum of... Anywhere really, 20ish maybe? Mostly only when it's slow. But with the 39 hours however, this makes it so you're not quite eligible for their benefits package, and also easily disposable. Apparently during the new-hire process we signed documents stating that with this "Peak Full-Time" gig, we could be let go at anytime without any notice. Even without any viable cause or logical reasoning; which was what happened to me and some of my frie
ProsFree lunches every now and then, satisfying job, etc
ConsBizarre shifts, unrealistic managers, and sketchy fine-print details
Stocker/Receiver | Heart Lake, ON | Aug. 6, 2018
Young Student treated unjust and was fired for no reason and without proper explanation
I'm twenty years old, a student and a hard worker. I worked for Lowes for a month and a half. I was hired in June 2018 and was wrongfully dismissed in July 2018. I came into work every day on time and even worked overtime if the work wasn't finished or more work was needed to be done. I had mean supervisors in the receiving department who made me lift up heavy boxes that strained my back and wouldn't even assist me or help me in any way. I asked several times to get trained for the forklift so I could get the work done faster and more efficiently but they never trained me. I have the forklift license but it is not valid at lowes unless they train me and they lied to me and said they would train me and never did. Managment doesn't manage breaks properly and abuse their authority. you have supervisors and employees who have worked for a long time leave the building to go to Tim Hortons or for breakfast on their paid 15-minute breaks and usually take way longer than 15-minutes. Then for the new workers, they rush you to go on break and tell you that due to busy workflow and how fast you work you may not get a break. I have worked numerous shifts where I haven't gotten all my breaks and was used to do all the heavy lifting with no one to help support me. I've had supervisors and or co-workers make me feel uncomfortable by talking in a different language around me while laughing. Lastly, before I was dismissed my supervisor made me take out the garbage which was totally wrong. Thi
ProsPaid Breaks and good enough wage to raise a family
Consimproper work settings, management treats employees like slaves
Loader | Ottawa, ON | Aug. 18, 2019
Worst management EVER
I work at Lowes as a loader. My job is simple but extremely exhausting. I have to carry and load heavy items (I.g. appliances, umbrellas, boxes with outdoor equipment, sinks and toilets). I also do carts(large parking lot) and stock items that customers return. It doesn't sound hard but trust me it is the hardest job to have at Lowes and what sucke about it is that management treats you like a dog. Now, this is how the chain works at Lowes. As a loader, you report to head cashier's and higher ups. Some of the head cashier's (not all) are absolutely awful. They are rude and don't care about you. To be honest, I enjoyed working as a loader but I handed in my notice a few weeks ago because I got tired of the management. Their tone when they ask you do something is very demotivating. They thinks it's easy but it's not especially when your working in the summer. I worked so hard every single shift because one of the other loaders ghosts when he's not closing. He even told me " if I'm not closing I don't work". At one point, I snapped and handed in my resignation because the department manager couldn't make a good schedule if it hit him the face. He was a very nice guy to be honest but he should talk to the loaders more and see what needs to be fixed. There were two head cashier's that I loved working with because they let you work and they respect you. When I'm working with them I don't mind anything at work but the other ones are straight up rude and inconsiderate. One thing you
ProsEmployees are fun to work with.
ConsManagement is horrible, very bad schedules.
Cashier | Victoria, BC | Feb. 9, 2018
Lots of Pretty Words
They pull you in with promises of advancement, and the ability to grow and learn.
They stick you in your place and make you stay there until you don't have any will to try to advance anymore because they block you at every turn.
Employees run the floor because management has to deal with things completely unrelated to employee work ethic and help. Often you find them trying to clean up a mess because someone called corporate and they have to now do whatever corporate decided without any actual context as to the issue.
These customers return and make life awful for employees who can't tell them to leave, and management can't stand up to because corporate said so.
Management is overworked and I've seen every single one of them get physically or emotionally ill because of it.
When you work here your only allies are your coworkers. I loved my coworkers (management included) so much, but I watched as every single one of them began to resent management or corporate or both because they were stuck and they were told to take it.
You are told you cannot stand up for yourself, have to accept everything customers and management alike throw at you. If you don't, you have to fear what corporate decides to do to you.
They tell you there can be benefits, then refuse to let you into a position where you can have them, so you're constantly waiting for support that never comes.
Even the people in the position to have them find that the work hours are all over the place,
ProsYou'll make enough money to eat bread
ConsYou'll never have a life out of work
Customer Service Associate / Cashier | New Westminster, BC | Jun. 4, 2014
Scheduling and management need work
A typical day of a cashier at lowe's involves a lot of standing and waiting for customers then when they do appear you do usually simple cashier transactions to give them their product and send them on their way. The management doesn't like to see cashiers move to any other part of the store, other parts however don't have such restriction. You will learn how to deal with poor management for a large store though. The managers for different departments don't seem to talk to each other so complications arise a fair bit and they all seem to be more interested in the bottom line of the store and making sure the customer isn't mad at them, than the needs of their employees and as such the turnover rate is quite high. Most scheduling is random with no set days for anyone so planning your free time can be a bit of a hassle unless you book off a day a month or so in advance. When it is busy you'll have stuff to do all day and will be left alone to do your work so long as you aren't screwing up at it. It can be easy to move up in the company if you really sell yourself to it and keep making sure management is aware that you want to move up. If not you'll most likely stay at the position you're at. The most enjoyable part is some of the non-manager co-workers. They're all going through the same struggle so bonding isn't that hard. But the hardest part is dealing with the management not doing their job so you're understaffed or don't have the supplies you need or simply getting in troub
Proswon't fire you over school or being sick. Pay above minimum wage
Consno set schedule, management needs serious work to help their employee's. Not just the bottom line
Front End Associate | Brantford, ON | May 30, 2016
Busy but fun place to work at.
A fairly awesome place to be at, the co-workers are all extremely nice and it was an honor to work with them. I've learned so much from them including how to provide good customer service, and the way of finding the real happiness during that job!
The management at my place was fine, sometimes it is fairly slow, I am pretty sure I had customers complained on me about how slow our services are, I mean, I do realize the fact sometimes it is slow, but there isn't too much I can help with.
A typical day at work would be welcoming customers, handling cash, welcome them back again. Of course, a non-typical day would be me being a customer service representitive which I had no clue how to do anything in customer service in the customer service desk; or becoming a loader, which I have to be one of them every once in a while since I am the only male at the front, including all of the cashiers and customer service co-workers, truly awesome, sometimes it was a pain as well. At the end of the day, I clean everything up as much as I can, such as recycle and garbage bins, mop the floor and clean the shelves.
The hardest part of the job will definitely be the language, English is not my first language which sometimes gives me a lot of trouble. I often have to let the customer explain to me what exactly is going on, and I will always have no correct word for what I want it to mean, which are quite annoying.
At the end of the day, my co-workers are a bunch of people that I can lit
ProsNice co-workers, great environment to work in.
ConsSometimes slow services.
Questions and answers about Lowe's
What would you suggest Lowe's Home Improvement management do to prevent others from leaving?
Asked Mar. 15, 2017
Do not overwork associates
make sure that all rules are followed and make no exception for a quick sale
every associate including manager are trained in basic cash training and expected to help with cash transactions
Answered Jun. 28, 2020
Higher Pay. Case closed.
Answered Aug. 27, 2019
If you were to leave Lowe's Home Improvement, what would be the reason?
Asked Mar. 15, 2017
Management!!! Lethbridge location was full of gutless, yes man type twerps. Lazy and always putting petty work to their subordinates. I hope they get shutdown soon.
Answered Jan. 20, 2020
Management can either make or break employee morale. Intimidating staff is hardly the way to handle things. Big problem in Kingston.
Answered Oct. 12, 2019
What is the interview process like at Lowe's Home Improvement?
Asked Apr. 15, 2017
Typical interview questions.
Answered Apr. 14, 2020
Black pant and white shirt and tie
Answered Mar. 27, 2020
What is the work environment and culture like at Lowe's Home Improvement?
Asked Mar. 11, 2017
They play the same songs over and over again to brain wash you!
Answered Feb. 14, 2019
The place is a joke,management is a joke,hours are a joke , pay is a joke and they keep a good 80% of the people they hire peck so they don’t have to give them more than 0-18 hours a week