So lets start in the interview. Brand new store, brand new staff, everyone is excited...
I ask two important (to me) questions. Will I be guaranteed 40 hours a week? And is there a dress code?
I was told yes, absolutely you will be get 40 hours a week and the only rule for dress is that its professional.
Perfect. I quit two amazing jobs thinking that I could climb the ranks at Nordstrom.
During training (which took a month) we set up the store while learning about the policies and procedures. Any questions that our department managers didn't know usually came back with two or three different answers...depending on who you asked. Plus because they really didn't know what we should be doing between lessons we were often left to our own devices, then reprimanded for not keeping busy...even though we didn't know what to do.
So after we opened the store and got into the swing of things I look at my schedule to see I only have 28 hours a week. That's what they consider full time. And I get scolded for wearing sandals. Only certain departments are allowed to wear sandals...good thing there's no dress code right?
Then all my co workers turn into enemies because we're all fighting for customers and commission. Managers are encouraging their staff to go in other departments and poach customers. We can't keep important supplies at our cash because they would rather the cash wrap look nice and have me take 5 minutes to go get a gift box from the back room on the other side of the
Honestly it was an amazing experience being able to work closely with the brands I've always loved but the biggest downfall would have to be the stores management skills.
If something were to occur they don't bother to speak to you in private, I've been yelled at in front of all my coworkers over something as petty as having a drink on the sales floor despite my shift being over and I was on my way home. They have no regards for your personal life, they want you to be about Nordstrom quiet literally 24/7.
As for the workplace culture, it seemed to be a friendly environment at first but as the time went on I felt like I was back in high school dealing with petty drama everyday. People were constantly arguing about stealing sales from one another while others would try and get someone fired because they claimed to have "stolen" their customer.
It seems like all I've said were just a bunch of bad experiences but that's honestly all I could remember after working there. Just about the only positive experience I can openly admit to having would be that I met my best friend there and gained the opportunity to travel to South Korea, a place I've always dreamed of going, but of course with that I had to quit working there because they weren't willing to give me the designated time I needed off for it... Yet somehow their managers always seemed to despair for months on end then magically returned and claimed they were "sick".
But don't let me cloud your judgement, maybe
I quit a job I enjoyed due to promises about pay and moving up in the company during my interview. I quickly realized I was lied to and led on. I was treated like a child by being micromanaged every day and being talked to in a way that made me feel like I was about to be put in time out for not forcing customers to buy products they didn't want.
A typical day at work is being given a huge goal while the floor is overstaffed with no customers. If you start doing too well you'll be given tasks to not be paid commission and then made to feel like it's your fault for not having a decent pay. I went broke during this job.
I learned to not agree to anything in a job without having written and signed proof of the job description.
Employees are put down every single day. Me and many others had cried on breaks from being put down by management. They change the rules every day so you can get ''talks'' about dress code or policies you never knew about. The hardest part of the job was not quitting on the spot and having to hold my tongue while I was put down or while management would contradict themselves. They even touch your phone and look at the home screen if you have it in the back room. Don't let you talk or be friends with the other staff so there's no team-work.
There's also no work/life balance. I would end at 11pm then have to come in some days at 7am. I was too exhausted to do anything on days off and would sometimes have to work 9-10 day stretches during sales
ProsFull time hours
ConsBad discount, bad management, stressful, depressing
A typical day at work would be coming in and checking updates (new stock/product, customer e-mails and following up), after that would be just focusing on selling and giving amazing service.
At my time here at Nordstrom, I've learnt more about how business and service works comparative to being in business school. There's such an obtuse amount of skills to learn, especially when you make your own paychecks. The big thing I learnt was it's all about the connection and the relationship that is built when you meet a customer, you want them to come back to you because you connect with them on a different level and not just trying to sell to them.
Management is a interesting thing here, it changed quite often as they promote within; So there's a lot o movement within the company every so month or two. Managers are generally very pushy when it comes to making sale goals but that just has to do with the nature of retail. Although, my experience with management has been for the most part positive here. They genuinely care and want you to succeed as much as possible, there are times were its not very consistent about their support.
The hardest part of my job is when working in commission its very unstable but also as much as I love working as a team there are people who will absolutely dislike you for being successful in sales. It makes it very hard to work with, but when you are successful, other successful people surround you with positivity and customer can see that and
I worked for 8 months at Nordstroms in the TBD department.
when you first start at Nordstroms they put you through so much training and meetings telling you how much commission you can make and its all lies . they tell you work life balance is important to them not true at all.
They say that customer service is there priority but what they really want is cut throat sales people.
the return policy is absurd.
there is a super high turnover employees are constantly quitting .
And they fire people for not making sales quota all the time.
no job security even though they try and look like they care.
also no business Nordstroms was empty for a department store.
standing on concrete floor 5 days a week for 9 hour shifts brutal.and at minimum wage or commission if its more than what you make in salary in other words yo don't see much more on your pay check than minimum wage . possibly if you work in designer selling high ticket items and have your own cliental you bring in .
but generally speaking most employees there are complaining about the same things.
Prosif you are lucky enough to have a good manager it can be a fun place to work unfortunately I did not
Consvery badly managed, schedule changes constantly, terrible work life balance, min wage pay, they make the sales goals so high its almost impossible to make commission, they pressure you about sales
Great place to work to gain experience in luxury retail. They pay for all time worked, including if you come in on a day off for a client appointment. That said, sometime clients do request appointments on days you don’t work plus mall hours suck so work life balance isn’t great.
Management is pretty hit or miss. Many of the managers are unprofessional and take out their own problems on employees. Other employees are always really nice and helpful, however the environment can be competitive as well but meeting sales goals is pretty easy depending on the department. I really enjoyed the people I worked with, which made everything so much more fun.
Customer base is very pleasant. The internal systems and services used and offered by the company make it really easy to assist customers with anything they want, so it’s rare to come across an unsatisfied customer. Everything is really organized as well when it comes to alterations, shipping/receiving, pricing, etc.
Discount is only 20%, 33% for management and people who exceed certain sales (“pacesetter”)
In my department - women’s apparel - commission is NOT payed on every single thing sold. You must meet a quota BEFORE you make commission on anything.
Pros1 hour lunch break + two 15 min breaks, discount on the coffee shop and restaurant
When I started working for the Nordstrom company back in August, they promised the world to us. We started with 800 employees all so excited to work for a company that believed in us. Slowly as the We are down to less than 300 now. Most of the good employees realized what the company was about. They were not going to make the money they said we were going to. Months passed and sales were coming in. Returns were rolling in as we were supposed to tell the customers "We have no return policy, you can bring it back for a full refund anytime" This affects your pay and the company wins by gaining the customer. The pay is terrible if you are trying to support yourself. You can work at McDonald's and make more money. Management steals your customers and they have a schedule with at least 6 different time slots. You cannot plan your life around that. Evening shifts you need to wait until the restaurant is empty before you can do your cash there are nights you will leave passed 11pm Management promise you the moon just to keep you going but they are all empty promises. It's a lie, they don't promote within maybe 10% the rest is hired from outside. Find yourself another job where you don't expect empty promises and work for a team of inexperienced managers.
ProsGreat shoes and designer handbags
ConsManagement needs to get some training on how to train better
Good place to work if I was still living with my parents
Great place to work if you are looking for friends! I've meet a lot of people, the entire work place is a family environment The work is easy - Sell! However there are downsides,
Management can be condescending and unhelpful, they will push you to sell the most however at the same time over-staff the floor. Meaning you are fighting over 1 customer with 16 other department employees (point of view from jewelry department). This creates a hostel work environment. The return policy conflicts with your pay cheque much more then it would if you were to work elsewhere.
It's fair to say at this job that is commission based.. you can not judge how you are as a sales person. They set you up to fail. I personally did in-between average sales to top sales per shift, I have had to struggle through fighting over that 1 customer during slow days and have huge returns on items that have been clearly worn.
The company has lost many employees due to have too many people working at the same time. This is not a job you can live off of! It's a good time for part-time students I suppose, if you meet their part-time requirements.
Great benefits, all management once started as a sales person therefor they only promote within which is good if you have the patience and the money!
Fun and Interactive job experience with the customers
Typical day would include going through the back entrance to clock in and heading down to the sales floor. At that point my shift would begin and helping customers find what they are looking for in the jewelry department on a commission salary.
I learned a lot about having my first full time job. It was during my year gap in between high school and university so it taught me how to save money etc. I also learned a lot about jewelry which was actually quite interesting.
Nordstrom had a heavy emphasis on promoting from within the company which was good because that means managers were once sales associates. This relationship was closer and therefore results on the sales floor were a lot better in my opinion.
Nordstrom prides itself on it's culture and making every customer as happy as they can be when they leave the store with or without a purchase.
As a guy the hardest part of my job was actually selling jewelry. I couldn't relate or give advice to women who were asking questions, however I tried my best to do so.
The most enjoyable part of my job was seeing the happy faces walk into the store ready to buy something or try it on and leaving happy with items from the store.
ConsJewelry was not the place for me to excel, men's clothes or shoes would have been better
Great money, great benefits, organized work environment, super catty atmosphere
When working for Nordstrom, you'll find it super organized and smoothly ran, from your department team to the Human Resources office. You will make good money if you treat your job seriously and if you are a full time employee you will even receive a very nice benefits package. The atmosphere however is super catty, in the restaurant and on the retail floor there is always petty drama, people arguing over guests and talking behind each others' backs, forming cliques and even subtle bullying. And in the regularly occuring store rallies and morning meetings, there is plenty of propaganda about how Nordstrom is the best company in the world and everything is rainbows and butterflies. Which is not necessarily a bad thing, but it just gets a little annoying when the upper management is so obviously faking the peppy happy attitude while letting the drama happen to openly in the backrooms, sometimes even joining in on it. But you won't see much of that unless you get more involved with the company.
They are very good with work life balance. This is a perfect job for part time students who don't mind what their coworkers might think about them behind their back.
I was a tailor/fiter. All you hear is Productivity,Productivity, Productivity. Points, points,points! Faster, faster. 10 min on a suit , pant fitting, 15 min for a dress. Nobody cares that customer wasn't ready - (standing in front of the mirror by the time you came) or decided to try another dress for you to see! Forget it ! And if she decided that she needs shoes ( and you definitely need them if it long gown) , sales person have to go downstairs to get the right shoe size and heel size. But for some reason it always wrong heel size even if you give them the ruler to take with them ... It looks like they are all from the same school... AND...if the customer will realize that she needs a bra... OMG!!!!!! People from lingerie department start bringing all these bras, girdles and cups... Another 20-30 min are taken.. Than you start your fitting. You take care of the customer while manager writes a note how unprofessional you are spending too much time and losing productivity not only for yourself, but for the whole shop!! If you tapered suit, hammed pants, took it in, shortened sleeves, shorten collar - it's too much - you are considered unprofessional !!!! You had to give customer suit that fits him perfectly. But what are sales people for? Aren't they trained to chose the size for a customer? How many times they fought with me that "That's the size" . If it's the only suite in stock, don't promise to the customer that we can resize it. We can't. Not because we are not able t
Prosdecent pay/ benefits (401 plan), clean, bright, no prophanity
It's all about meeting your sales goals. You do your a star - you don't your out the door
Pluses: If you are making your metrics with Nordstrom they will help you go anywhere. They are very interested in advancing people and promotions are strictly from within, They have a great Mananagement Training Program and they fully support relocation to any other store in the country if traveling interests you. If you're a good sales person they will move you up to management fairly quickly too.
Management is never brought in from outside - even the Human Resource Director and her assistant started out as a sales person on the floor. This is a plus and a minus. Yes, they understand how stressful commission-based sales can be but they have no idea how to actually fulfill the more serious tasks Human Resources should handle. This is going a little too far with the "promote from within" philosophy. HR is pretty useless overall.
Another positive however: The company offers employees working 4 days a week full benefits and they are good. Great health insurance plan with $1400 per family given to you tax free in a FSA for medical expenses, stock options, 401K matching funds, employee discount and employee holiday shop day with serious discount and vacation time, This is a rarity in retail. They are also pretty good to great with accommodating any schedule requests.
My favorite part of the job is that the mantra for all Nordstrom employees from day one is "use your best judgement". You never have to call in a manager to make any decisions on taking a return with or without rec
You might think that if one must work in retail, that high-end (meaning over-priced and over-marketed) retail would treat their employees a little bit better and start your pay at a little bit more decent a wage than traditional or typical retail outlets.
Partially true. Nordstrom started out being non-traditional but quickly became such a political and depressing environment that I was actually relieved when their massive after-Christmas cuts came.
Let me explain: Here I am, a former English teacher with a degree in English and years of retail experience under my belt (I mean, who hasn’t worked in retail at some point in their lives), suffering from teacher burnout. I had quit teaching and needed some form of income. Yes, I knew retail would not even approach what I’d made as a teacher unless I was in management, and even then, it would still not really approach 30 grand a year.
At any rate, I applied for positions with Nordstrom and stated the truth, no more, no less; and was subsequently hired.
Their “orientation” was a huge build-up to a new store opening. We were constantly told to be enthusiastic and see everyone else, co-workers, as a sort of extended family.
Once I was hired and began working, however, the illusion quickly faded. The department supervisor was never in our department, yet she criticized us whenever she appeared from out of her dimly-lit office. She never listened, just criticized, smiling as she spoke – like all the other managers.
It also became
Consroutinely break fedral labor laws, low pay, work most holidays and weekends, no respect
I worked at nordstrom three months before leaving, the atmosphere was very negative overall. When first hired on, the manager who interviewed me made it sound like a decent job, flexible hours, good team, and stable work. interestingly enough, it seems as if the entire store was either brand new or relatively new associates with the vast majority either quitting or transferring midway through July. training was decent, but it was downhill after that. the first month was quite doable and a good environment and i felt like i would stay at the company long term. when the big sale hit, they hired on a bunch more people from a staffing agency and paid them $5 more per hour that they hired me at, because they couldn't find enough people to hire on site, which irritated me quite a bit. the workload went from 10 to 100 pretty much overnight. way more orders than the team would be able to fill in a given day, which led to constant pressure and stress. The sales team here, while mostly friendly, gave off an air of superiority towards all support/ fulfillment team members, like they were more important. I can't count how many times our tiny team of 2 or 3 people had to find over 200 items in a few hours while dozens of salespeople were watching youtube videos, gossiping with eachother about dates, or staring at us from empty cash wraps while the store was completely empty. most of the time they are receptive if you ask for help, other times they will insist on finding it themselves or
Nordstrom is diverse, patient, ever changing, and tactical in better serving the customer's needs for the greater good.
Typical day at work was doing everything in my power to prepare the store to be open to the public. Huge variety of repairs, disarming parts of the building, cleaning floors (dust mop and floor machine), prepping sanitation/mask stations, changing bulbs/ballasts, daily PM's before store open, and unlocking doors,
Learned that people seem to stage situations there asking questions and being judgmental about others to you in a confrontational way while that person waited around the corner to hear what you say about them almost baiting to get you to be rude or ugly about them and then have to face that person. Seemed very deceptive and tactical. Seemed almost too fake and the odds too crazy for people to be that confrontational, and then the odds of the other person to just "be right there" right afterwards. So that part of the culture wasn't something I was a fan of either way, true or not. Some very rude and ugly about others, but in a tactical way. Found it better to say nothing and just do my job other than get pulled into their drama.
Hardest part to do was complete the work and your job before open and have time to take your breaks, especially when the schedules were changed to complete all of those things to only 1 hour before open, instead of 4-5 hours before open as it was for over a year and a half.
Pressure to do more with less time before store hours was very difficult but they appreciate flexibility and the effort I think. Guessing employee cuts due t
ProsFriendly and helpful co-workers, very patient, and understanding associates familiar with how it is.
ConsLittle work life balance, lack of consistency to a schedule, people too worried about what others are doing, when others are scheduled, than worry about the work they do themselves, too many Mall vs. Nordstrom politics.
A great company where you can truly be yourself and consistently recognized for your team and individual accomplishments
I have been with the Vacaville Rack since it opened 2 years ago (October 2017). It was a great learning experience to help get the store set up and ready to open to the public. During my 2 years with the company I have been responsible for markdowns (merchandise price changes) on a monthly basis for each department (some of the larger departments occur twice per month). I have also assisted with stock support (getting freight ready for the sales floor), sizing merchandise (making sure merchandise is in the correct location and presentable to customers), assisting customers in the fitting rooms, filling merchandise on the sales floor, and assisting with physical inventory (at the Vacaville Rack, as well as the Rack in Sacramento and Concord). As a merchandise support associate, I typically work 5 days per week with a typical shift 6AM-10AM (before the store opens to the public). During store markdowns the shifts can be as early as 4AM for larger departments. The hardest part of the job is the same as most retail with employees leaving the company (or transferring to another store) and new employees coming into the store throughout the year. The merchandise support team generally consists of 10 part-time associates, though we have gone through a period of months with only 5 team members (currently we have a team of 9 associates). The most enjoyable part of the job is that there is flexibility in our schedules, in regards to work/life balance. I have always been granted
The worst part of working at NPG is the hypocrisy and lack of action. The pace of change and innovation is near zero. This is a company and department that supposedly champions "continuous improvement" and a set of ideals and beliefs that all should live by. The reality is that true improvement rarely happens, but consultants and leadership are constantly parading around the offices celebrating "quick wins" while real problems continue to fester and teams fall apart. The core beliefs are rarely put into practice and frequently ignored or violated.
Managers and leadership are unaware, in denial, or just ignore the many problems and concerns of employees. There is zero support for career growth and no clear direction on how to get promoted. People seeking growth and promotions are told to "explore other areas" to "expand your skill set" by taking lateral moves or even positions that pay less. The compensation and career growth is not competitive with the industry at large. Nothing is done to retain talented, high performing employees. If you're ambitious, career oriented, and want to grow your skills, the only option is to leave the company, which happens frequently.
The scope of individual work experience is frequently very narrow and people are kept in their silos. Key meetings, facetime with cross functional partners, and important decision making is all left to mid level managers and senior leaders. There’s little visibility or understanding for the ave
ProsEmployee discount, Downtown Seattle Location, family friendly, decent work/life balance
ConsBad managers and leadership, toxic work environment, favoritism and retaliation, zero career growth, outdated technology, more in my review
I actually hated working here almost every day that I went in to work. On paper, the company sounds good. Commission! Product knowledge classes! Formal training! Organized events! Staff functions!
The true culture and reality of Nordstrom is nothing like it is on paper. As a 21 year old female college student, I applied to work in women’s shoes. I was hired. On my first day, they moved me to work in Men’s Sales. I learned this was because I was a “young female” who would likely have high sales from these wealthy Naples men. Of course I had nice and memorable clients. But I also had outrageous situations where customers make inappropriate comments in the fitting room or opened their fitting room doors before they were completely dressed. I had a customer request that I deliver his pieces after they were tailored. My manager approved the delivery and I went into his work to bring it to him. He made such inappropriate comments to me about how he wanted me to come into his back office and buy jewelry for me. I brought up all of these situations up to my manager who laughed and shrugged her shoulders. She told me that I need to play the “game” and that she has to too, even commenting on the “creepy” situations that she had been it.
I was highly pressured by the same manager to “donate” a portion of my paycheck to charity for one month. I initially said no thank you, and was asked to “rethink” and let her know. I finally said that I would do a small amount ($20 for one check) an
ConsToo much pressure, nit pick you for being 1 minute late, write you up for being 1 penny off on your change back to a guest at the cash rap, terrible co-workers, creepy clients, high school “mean girl” culture
Working for Nordstrom for the last year and a half has been overall a good experience. Working on the sales floor and in a support role I had the opportunity to see both sides of the coin. The customer service that Nordstrom teaches and emphasizes is a great tool. The level of professionalism working in the customer service department was something i really enjoyed as well as dealing with the daily problem solving and responsibilities I was given. It was also a nice steady pay which was great. Working on the sales floor was a different beast entirely. The nice part is your have the ability to control what you make and your pay check by how hard you work but the other side of that is that your pay is a roller coaster. Working on the floor your have to factor in returns on a daily basis, competition with other associates, your ranking on the schedule which determines your hours, and the time of year it is which has a direct effect on how high sales are. They say that if your have personals and appointments you can increase your sales even in slow times or when you don't have any hours but realistically its very difficult to create your own business unless you've been there quite some time. One pay check you can make 600 dollars and work 30 hours total and the next work 70 hours and make 2,000 dollars. So the stability of the sales floor is not something I would recommend to most. The management is promoted from with in so sometimes you have a manger who has been doing it for y
ProsGreat Co-workers, Professionalism, Great customers, Fun work environment
ConsUnsteady Pay, Not Much Advancement, Inexperienced Management
They will pay you as little as possible. It’s all about money. If you don’t sell enough, expect to lose your job quickly.
They are all about money here. When hired, they will give you the lowest hourly rate possible and if you ever ask for a raise (even after successful YEARS in sales with the company) they will tell you that they “cannot” give you a raise and you should have asked when you were hired. They put a new algorithm in place to prevent employees from being able to get raises. With this algorithm, you get about a 2% (25 cent) raise every 2-5 years with the company. THEN WHEN COVID HIT THEY SAID THEY ARE NO LONGER GIVING TINY RAISES PER THIS ALGORITHM! All of us who had been with the company for years were promised our tiny 25 cent hourly raises due in May. They announced nobody will get their raise and the unfair algorithm is going away in April, literally days before raises were expected for employees who had been loyal to the company for years. Management shows major favoritism, ESPECIALLY in the cosmetics department. It gets extremely ugly between salespeople because they push you so hard to make your goals or else you will be unemployed and at risk of homelessness. They call it “healthy competition,” but it is TOXIC! Their benefits are good in terms of health insurance, but you have to work consistent full-time hours to qualify for benefits and they are FAMOUS for cutting hours just below or far below this threshold at the cost of your healthcare. Once again, a lot of favoritism here. Whoever they like most (who likely sells the most) will get more hours. Even if you sell a lot and
Questions and answers about Nordstrom
What are the working hours at Nordstrom?
Asked Jul 25, 2017
You will close the store at 11pm and open at 8am. Called "CLOPING"
Answered Jun 12, 2018
12 hour nd also b over time work
Answered Aug 8, 2017
How should you prepare for an interview at Nordstrom?
Asked Apr 8, 2017
Have in your mind the following:
'Hitting the mark for any assignment'
'Love the job you love doing'
'Willing to go the extra mile'
'Knowing what you need to know'
Answered Mar 21, 2019
I would call them and say I had thought better and apply elsewhere.
Answered Apr 16, 2018
How did you get your first interview at Nordstrom?
Asked May 26, 2021
Answered Jun 24, 2022
Through a job fair.
Answered Jun 20, 2022
How often do raises occur at Nordstrom?
Asked Nov 19, 2020
Answered May 25, 2022
Most of time it’s yearly.
Answered Oct 11, 2021
How is feedback from management delivered at Nordstrom?
Asked Aug 19, 2020
Managers are communicative and make sure they give feedback to improve personal growth along side company values, may it be negative or positive feedback.
Answered Apr 23, 2022
On a week to week and through daily praise basis. A "job well done" type method that always built character...