So lets start in the interview. Brand new store, brand new staff, everyone is excited...
I ask two important (to me) questions. Will I be guaranteed 40 hours a week? And is there a dress code?
I was told yes, absolutely you will be get 40 hours a week and the only rule for dress is that its professional.
Perfect. I quit two amazing jobs thinking that I could climb the ranks at Nordstrom.
During training (which took a month) we set up the store while learning about the policies and procedures. Any questions that our department managers didn't know usually came back with two or three different answers...depending on who you asked. Plus because they really didn't know what we should be doing between lessons we were often left to our own devices, then reprimanded for not keeping busy...even though we didn't know what to do.
So after we opened the store and got into the swing of things I look at my schedule to see I only have 28 hours a week. That's what they consider full time. And I get scolded for wearing sandals. Only certain departments are allowed to wear sandals...good thing there's no dress code right?
Then all my co workers turn into enemies because we're all fighting for customers and commission. Managers are encouraging their staff to go in other departments and poach customers. We can't keep important supplies at our cash because they would rather the cash wrap look nice and have me take 5 minutes to go get a gift box from the back room on the other side of the
Sales Associate | Toronto, ON | Aug. 22, 2018
Great pay! Horrible everything else...
Honestly it was an amazing experience being able to work closely with the brands I've always loved but the biggest downfall would have to be the stores management skills.
If something were to occur they don't bother to speak to you in private, I've been yelled at in front of all my coworkers over something as petty as having a drink on the sales floor despite my shift being over and I was on my way home. They have no regards for your personal life, they want you to be about Nordstrom quiet literally 24/7.
As for the workplace culture, it seemed to be a friendly environment at first but as the time went on I felt like I was back in high school dealing with petty drama everyday. People were constantly arguing about stealing sales from one another while others would try and get someone fired because they claimed to have "stolen" their customer.
It seems like all I've said were just a bunch of bad experiences but that's honestly all I could remember after working there. Just about the only positive experience I can openly admit to having would be that I met my best friend there and gained the opportunity to travel to South Korea, a place I've always dreamed of going, but of course with that I had to quit working there because they weren't willing to give me the designated time I needed off for it... Yet somehow their managers always seemed to despair for months on end then magically returned and claimed they were "sick".
But don't let me cloud your judgement, maybe
ConsVery competitive, Horrible management skills
Sales Associate | Canada | Oct. 21, 2017
Worst job I've ever worked
I quit a job I enjoyed due to promises about pay and moving up in the company during my interview. I quickly realized I was lied to and led on. I was treated like a child by being micromanaged every day and being talked to in a way that made me feel like I was about to be put in time out for not forcing customers to buy products they didn't want.
A typical day at work is being given a huge goal while the floor is overstaffed with no customers. If you start doing too well you'll be given tasks to not be paid commission and then made to feel like it's your fault for not having a decent pay. I went broke during this job.
I learned to not agree to anything in a job without having written and signed proof of the job description.
Employees are put down every single day. Me and many others had cried on breaks from being put down by management. They change the rules every day so you can get ''talks'' about dress code or policies you never knew about. The hardest part of the job was not quitting on the spot and having to hold my tongue while I was put down or while management would contradict themselves. They even touch your phone and look at the home screen if you have it in the back room. Don't let you talk or be friends with the other staff so there's no team-work.
There's also no work/life balance. I would end at 11pm then have to come in some days at 7am. I was too exhausted to do anything on days off and would sometimes have to work 9-10 day stretches during sales
ProsFull time hours
ConsBad discount, bad management, stressful, depressing
Salesperson | Calgary, AB | Mar. 2, 2017
Fun and good work experience
A typical day at work would be coming in and checking updates (new stock/product, customer e-mails and following up), after that would be just focusing on selling and giving amazing service.
At my time here at Nordstrom, I've learnt more about how business and service works comparative to being in business school. There's such an obtuse amount of skills to learn, especially when you make your own paychecks. The big thing I learnt was it's all about the connection and the relationship that is built when you meet a customer, you want them to come back to you because you connect with them on a different level and not just trying to sell to them.
Management is a interesting thing here, it changed quite often as they promote within; So there's a lot o movement within the company every so month or two. Managers are generally very pushy when it comes to making sale goals but that just has to do with the nature of retail. Although, my experience with management has been for the most part positive here. They genuinely care and want you to succeed as much as possible, there are times were its not very consistent about their support.
The hardest part of my job is when working in commission its very unstable but also as much as I love working as a team there are people who will absolutely dislike you for being successful in sales. It makes it very hard to work with, but when you are successful, other successful people surround you with positivity and customer can see that and
Sales Associate | Ontario | Feb. 5, 2018
all talk no action
I worked for 8 months at Nordstroms in the TBD department.
when you first start at Nordstroms they put you through so much training and meetings telling you how much commission you can make and its all lies . they tell you work life balance is important to them not true at all.
They say that customer service is there priority but what they really want is cut throat sales people.
the return policy is absurd.
there is a super high turnover employees are constantly quitting .
And they fire people for not making sales quota all the time.
no job security even though they try and look like they care.
also no business Nordstroms was empty for a department store.
standing on concrete floor 5 days a week for 9 hour shifts brutal.and at minimum wage or commission if its more than what you make in salary in other words yo don't see much more on your pay check than minimum wage . possibly if you work in designer selling high ticket items and have your own cliental you bring in .
but generally speaking most employees there are complaining about the same things.
Prosif you are lucky enough to have a good manager it can be a fun place to work unfortunately I did not
Consvery badly managed, schedule changes constantly, terrible work life balance, min wage pay, they make the sales goals so high its almost impossible to make commission, they pressure you about sales
Sales Associate | Toronto, ON | Apr. 24, 2017
When I started working for the Nordstrom company back in August, they promised the world to us. We started with 800 employees all so excited to work for a company that believed in us. Slowly as the We are down to less than 300 now. Most of the good employees realized what the company was about. They were not going to make the money they said we were going to. Months passed and sales were coming in. Returns were rolling in as we were supposed to tell the customers "We have no return policy, you can bring it back for a full refund anytime" This affects your pay and the company wins by gaining the customer. The pay is terrible if you are trying to support yourself. You can work at McDonald's and make more money. Management steals your customers and they have a schedule with at least 6 different time slots. You cannot plan your life around that. Evening shifts you need to wait until the restaurant is empty before you can do your cash there are nights you will leave passed 11pm Management promise you the moon just to keep you going but they are all empty promises. It's a lie, they don't promote within maybe 10% the rest is hired from outside. Find yourself another job where you don't expect empty promises and work for a team of inexperienced managers.
ProsGreat shoes and designer handbags
ConsManagement needs to get some training on how to train better
Sales Representative | Calgary, AB | Nov. 17, 2014
Good place to work if I was still living with my parents
Great place to work if you are looking for friends! I've meet a lot of people, the entire work place is a family environment The work is easy - Sell! However there are downsides,
Management can be condescending and unhelpful, they will push you to sell the most however at the same time over-staff the floor. Meaning you are fighting over 1 customer with 16 other department employees (point of view from jewelry department). This creates a hostel work environment. The return policy conflicts with your pay cheque much more then it would if you were to work elsewhere.
It's fair to say at this job that is commission based.. you can not judge how you are as a sales person. They set you up to fail. I personally did in-between average sales to top sales per shift, I have had to struggle through fighting over that 1 customer during slow days and have huge returns on items that have been clearly worn.
The company has lost many employees due to have too many people working at the same time. This is not a job you can live off of! It's a good time for part-time students I suppose, if you meet their part-time requirements.
Great benefits, all management once started as a sales person therefor they only promote within which is good if you have the patience and the money!
ProsBenefits, Within promotion
ConsLong-hours, terrible pay
Sales Associate | Calgary, AB | Feb. 11, 2018
Fun and Interactive job experience with the customers
Typical day would include going through the back entrance to clock in and heading down to the sales floor. At that point my shift would begin and helping customers find what they are looking for in the jewelry department on a commission salary.
I learned a lot about having my first full time job. It was during my year gap in between high school and university so it taught me how to save money etc. I also learned a lot about jewelry which was actually quite interesting.
Nordstrom had a heavy emphasis on promoting from within the company which was good because that means managers were once sales associates. This relationship was closer and therefore results on the sales floor were a lot better in my opinion.
Nordstrom prides itself on it's culture and making every customer as happy as they can be when they leave the store with or without a purchase.
As a guy the hardest part of my job was actually selling jewelry. I couldn't relate or give advice to women who were asking questions, however I tried my best to do so.
The most enjoyable part of my job was seeing the happy faces walk into the store ready to buy something or try it on and leaving happy with items from the store.
ConsJewelry was not the place for me to excel, men's clothes or shoes would have been better
Assistant Manager | Calgary, AB | Jan. 8, 2017
Great money, great benefits, organized work environment, super catty atmosphere
When working for Nordstrom, you'll find it super organized and smoothly ran, from your department team to the Human Resources office. You will make good money if you treat your job seriously and if you are a full time employee you will even receive a very nice benefits package. The atmosphere however is super catty, in the restaurant and on the retail floor there is always petty drama, people arguing over guests and talking behind each others' backs, forming cliques and even subtle bullying. And in the regularly occuring store rallies and morning meetings, there is plenty of propaganda about how Nordstrom is the best company in the world and everything is rainbows and butterflies. Which is not necessarily a bad thing, but it just gets a little annoying when the upper management is so obviously faking the peppy happy attitude while letting the drama happen to openly in the backrooms, sometimes even joining in on it. But you won't see much of that unless you get more involved with the company.
They are very good with work life balance. This is a perfect job for part time students who don't mind what their coworkers might think about them behind their back.
ProsGood money, good benefits, very accomodating
ConsAbundant with petty drama
Esthetician | Calgary, AB | Jan. 16, 2020
My counter manager was a nightmare!
My counter manager (cosmetics area) didn't give me the trust to do my job in a way I know I can do my best. I have been in this field for more than 15 years! Always interfering on the conversation between my client and me and giving them advice when my client didn't ask for. In the end, clients stand out and go or buy wherever my manager force them to buy. Then after a few days, the customer end up back, returning the product and wanted it the money back. If you were "lucky" you will get the product seal, not used which at the end you could resell it. She as my manager and working there before of me is expected that she will have more clients than me but she always wanna "keep" the sale even the client didn't ask for her and as soon as she saw I was gaining clients she wasn't happy at all. She always said, "she is my client" hoping that I will put that sell on her name. My manager counter is very pushy and she doesn't seem that she really cares about clients needs it's more about making the sale and hit the target. I didn't enjoy working under her micromanagement which was a shame because I loved everyone else around. I wanna a place which will allow me to grow but Under her management, That wouldn't happen at all. I loved the people, I love the brand except for my Counter manager.
Questions and answers about Nordstrom
What are the working hours at Nordstrom?
Asked Jul. 25, 2017
You will close the store at 11pm and open at 8am. Called "CLOPING"
Answered Jun. 12, 2018
12 hour nd also b over time work
Answered Aug. 8, 2017
How should you prepare for an interview at Nordstrom?
Asked Apr. 8, 2017
Have in your mind the following:
'Hitting the mark for any assignment'
'Love the job you love doing'
'Willing to go the extra mile'
'Knowing what you need to know'
Answered Mar. 21, 2019
I would call them and say I had thought better and apply elsewhere.
Answered Apr. 16, 2018
What would you suggest Nordstrom management do to prevent others from leaving?
Asked Jan. 10, 2019
Educate and retrain your Langley Rack team.
Answered Apr. 5, 2021
hire better management
Answered Mar. 6, 2021
What are the perks offered by Nordstrom?
Asked Aug. 22, 2018
Yes they do have 20 percent off items .
Answered Dec. 7, 2020
They offer extended insurance and 20% off all items from Nordstrom
Answered Mar. 13, 2019
What should you wear to an interview at Nordstrom?