I was promised a management position when it came available. Applied for 4 different positions, interviewed once. Did not get the position. Whenever I apply for a management position, my manager find a reason to write me up to prevent me from leaving the store, and makes me look like a horrible employee. Was trained in management, twice. Still no prospect of becoming a manager. I've been with the company for 4 years, and at this point, I'm simply looking for a better sales job.
Always more expectations, and not enough pay. During the first shutdown of 2020, OSL used a loophole to take advantage of the carrier stores closing and made us "essential." They kept on focusing on the fact that "we are the only place that customer can purchase wireless products," claiming that we would make "tons of commission." That was not the case. Instead, we got hounded about not being able to achieve our performance targets. They did give us $1 raise for about 8 weeks, called, "hero pay." However, we are not receiving our performance based wage increase this year because "covid 19 put it on hold." I did the math, and because of the loss in commission, and the lack of wage increase that I expected, I lost approximately $3000 this year.
When I asked about getting a raise, they told me to sell more phones.
Funny, how Walmart employees got their raises, but we don't....
It also took the company about 16 weeks to even begin trying to implement safety precautions. The size of the plexiglass that w
Pros50% off phone bills, prizes, and relationships.
Getting hired with OSL was exhilarating, learning so much in such a small time frame to make money was extremely hard and a big learning curve, especially from someone using pay as you go. Once you finally come to grounds with an iPhone you will go on to learn Android and the MANY different brands that utilize it. If you can't learn on your feet then this job is not for you. You need to spit cold hard facts to customers who while you are talking will be fact checking on their current smartphone. Being told No, No, No constantly is a major thing to overcome. If you do not sell, then you spend your time answering the randoms customers location for items inquiries in the Walmart store that a no where ever in sight Walmart Associate is around to do their job. That brings me to the people of Walmart. I am from a very small farm city. The amount of uneducated and unintelligent people will baffle you. If you can tell these customers the least amount of info to not confuse them then you will get the sale. You can only make money by reading every customer. Great commission, until you hear what actual Retail or Corporate stores make. Get the skills you need from this place and move on. There is no going up in the company because they are all so new and in their positions for 5-10 years now, leaving you on the entry level for awhile. Hiring anyone under 30 is not good. We need a young team to keep you going and to know what they are talking about. Dealing with LOTS of seniors will creat
Prosphone discount, texting on the job, fun environment. Many perks from phone companies.
ConsLONG hours. Long hours of not making money, LOTS of time spent answering questions.
I have worked for many companies in my career since 1994. OSL by far has the best culture I have experienced and very fair when it comes to people. The pay structure is very fair compared to all other companies.
I started in a store and worked my way up in this company to District Manager. The Leaders I get to work with helped me grow and develop, to be successful in my new role. I have an amazing Team I get to work with every day. It truly feels like a work family that has come together. All striving for the same goals.
My work life balance since I have been with OSL in November 2013 has been great! Has it been perfect, no. Because it's a sales/retail business. You have to adapt and go with things as they come up. That said, it is by far the BEST work life balance I have ever had. I have a wife and four kids. The quality and quantity family time is like no other that I have experienced. Thanks to OSL Retail Services putting people first.
The one thing for sure that makes me excited, and to give my very best every day, are the people. From the top down, I never have to feel worried about a title someone has. I have been welcomed and treated with respect since I have been with OSL.
Lastly, I can say I have the privilege to work with my amazing Team (LIONS)! Being able to work with these great people truly doesn't make it feel like work. But a Family working together in wanting to reach the same goals as one Team. I am truly thankful to be able t
ProsPartnership with clients. Watching a brand grow and be successful
Was only trained for 2 shifts, it was a joke. Worked alone on my 3rd shift while I only had 16 hours of store knowledge/experience. Many customers got angry with me because I didn't know how to answer most of their questions
District Manager basically wants you to be a robot for him.
called me in for an additional 4 hour close shift(11pm) after I had gotten home from an 8 hour shift(7:00am-3:30am) in a blizzard only to be back by 7 am the next morning. After asking him when I was supposed to be able to sleep, he replied with "Legally we only need to give you 8 hours between shifts" which is technically true, but how do you expect your brand new supervisor to perform well if he would only be able to get about 4 hours of sleep between shifts? He went about it in a terrible way, mocking my explanations for my anxiety about the job due to lack of training.
Should not have joined the company a week before black friday because they had me on the front lines with only 32 hours of experience (4 shifts) so I didn't know how to answer most customers questions and basically just got in the way.
Between the lack of training and terrible management, this is not a friendly, caring company to work for. They think because they pay salary, you can't have a life or sleep and have to be available at any moment to come in (because most of their sales associates are so unreliable). Not worth the headache or verbal abuse from the District Manager
I also received trouble from a walmart m
Overall I initially enjoyed the job. There are new phones and plan changes all the time so you have to be prepared to be constantly learning new information. It can be a steep learning curve initially but it gets easier the longer you do the job. It's a minimum wage job with commission.
You are working in a store within a store at Walmart which is good/bad. How busy or successful you are depends on the Walmart traffic and competitors in the area. The Walmart I worked at was not busy in the evenings which is when my availability was for so sometimes it was tough meeting my quotas but usually I surpassed them. If it was not busy in the store it was a long, boring shift but often I would stay busy by researching phones and reviewing plans. It was nice to work with another staff member but mostly I worked alone at my location. I typically had great managers who were very flexible and made things bearable. The staff at the Walmart were generally obnoxious and not helpful. I was even expected to help their electronics customers because the employees were hopeless.
They have a benefit plan available for part timers but you pay for it.
The Distric Managers and higher up were mostly former Future Shop staff who wanted us to be overly aggressive and didn't take into account Walmart shoppers are different from Future Shop customers. They started taking away commissions for accessories and the commissions for plans were not very lucrative. I left because I was too bored, I
ProsIt's a great place to learn the ropes for the Telecom industry
I generally come to work check to see what has been done and what needs to be done, bunch of ways to check from co-workers, checklists and supervisors. This can include changes to prices, modular/planogram changes, stocking, cleaning and general carrier changes.
There is always information to be found to assist you with your day to day tasks learning program, management, documentations and there is usually co-worker you can talk to for help if you need.
We have a strong management team that is good at providing fair but objective opinions on improving. They also know how to relax and have fun at work to making the day seem more enjoyable.
Work atmosphere is something I feel to be very malleable. Depending on your personalty you really could make the day what you want from joking and having fun to being on point doing tasks, we have a super encouraging team to really help you do just that.
I personally just come in grab something to keep focus and make sure customers are getting the best service I can provide but crack jokes and try and be supportive to others.
Hardest part of the job is to relax, help people best you can as you can only do what you can do. Situations aren't always in your favor.
Most rewarding part for me is a two parts. Seeing a task I accomplished even if it's short and simple done and done right. That when a customer comes back later and thanks you for the suggestion you provided that it worked or was perfect.
Last thing I wi
Didn't enjoy working for this company - Would NOT recommend.
I worked for OSL Retail Services for about 8 months and didn't enjoy my experience whatsoever. They were so disorganized and unprofessional. Even thoughh I made so many attempts to get training and support, I didnt receive this. Also, when I had issues with my pay or questions around my benefits, no one ever got back to me. I met the HR Manager one time and found her very abrupt and rude. She was so arrogant and full of herself, I don't know who gave her that job, but you could tell she didn't have the expertise of experience to be in her role - and she dresses very inappropriately for her position. She has a really bad attitude and walks around like she owns the company, I seriously dont know who gave her the job but she needs to grow up and act like a Manager, if that is even her real title. I could not stand her attitude and she doesn't provide a response to any email inquiries.
I am so glad I left OSL for another full-time position with a better company with more professional colleagues. I hated my experience for many reasones. If you are really looking for expand your skills, grow with a company and advance to better oppornties, OSL is not the best company. You will only get a promotion is you are good friends with your Manager or you know each other from social events. If this doesn't fit you skill set and you need a more honest company, look elsewheree, because this company is too undeveloped to offer a good experience.
OSL - you can keep your job and hire another l
I am a recent OSL manager that went back to a wireless specific retailer.
If you are planning on getting into the wireless industry think about other companies first. Compared to the overall wireless industry, OSL pays one of if not THE lowest in commission payouts for activations.
Management will suck you in with the promise of high commission payouts due to accessory sales but in reality, they HATE it when you try to make money for yourself by selling an accessory without selling a phone with it. District Managers in the Toronto/Scarborough/Durham area threaten to fire you if you try to make money selling an accessory even though no where in the policy does it state you cannot sell an accessory. They essentially don't want you to make money unless it only benefits their own numbers. This DOES NOT happen at real wireless retailers.
On top of working inside a Walmart you get asked so many non wireless questions that you spend half your day trying to bridge the gap to make a few dollars when the other wireless companies pay more. Not only do they pay more but they also already know they want a phone. Sales definitely do come more frequent at a wireless only specific company.
Pros- Slightly higher hourly rate
ConsLong hours, dealing with non wireless walmart customers, always feeling like you are going to lose your job or be lectured, the manager threatening to fire your employees even though there is no basis.
What a terrible company to work for... don't waste your time!
I worked for OSL for about 1 year in Sales and if I could warn anyone about this company - don't even waste your time. First, their Head Office is a joke. If you go online and review their website, you might think, "oh what a fun, great place to work". Let me warn you - your work experience will be nothing like their "fake" marketing strategies; however, they will try and make you believe so.
They don't have good Management here. On the other hand, their Managers and teams don't play by the "books", it is all favouratism and sucking up to young managers - who don't have the skills to be in their roles.Even if you work your butt off, do a great job, you won't get anywhere, unless you suck up and do all the hard work for your Manager. This isn't a good company culture. At first, you might be impressed with the warm welcome, the company events - here and there - but overall, be prepared to become invisible, unheard, mistreated and even disliked if you don't fit into one of their cliques.
OSL isn't for everyone, but compared to other great companies out there, they are not worth your time. Save yourself the trouble and find a more credible and established organization that can offer you way more - better, ethical practices, better structure, and possibly better pay overall. OSL claims to be this great company to work for - it really isn't. They suck. Don't waste your time.
Wow where to start, the pressure in there is unreal. The managers don't give a rat's behind about you, to them your health of your feelings don't matter, they want numbers, the rest is not important. I just got news that i developed an intestinal disease and they would NOT give me time off. I was pale, i was losing an enormous amount of weight in very little time, i barely slept....but all that counted for them was that monthly objective.
Upper management is a clown's game. Not structured at all, couldn't properly train you, when your manager or district manager wasn't available, nobody else could help you.
District managers were so arrogant that when you called them because your manager and district team leaders weren't answering, he'd tell you that he had more important stuff to do and to try and reach your manager anyways. It was a quest to find someone to help you because they trained you for a week and expect you to stay alone during a shift and you knew everything. They actually think that their online courses are beneficial for employees when everybody is looking at their phone while pressing the "next" button.
For a 13$ an hour job its fine but dont try to make a career out of this. Horrible company
The concept is a good idea. A third party vendor servicing Walmart and trying to solve the issue of their lack of postpaid sales.
They service several carriers, so you have plenty of opportunities to be creative in the sales department and find solutions to your customers needs. Prices are great because you’re in Walmart.
Before I get into OSL specifically; please understand you will be working in Walmart, and dealing with Walmart’s clientele. Not only is the customer base difficult in some stores, but they have very outdated software and hardware for working with cellular devices. Simple processes can require you to jump through hoops, and there can be tension with Walmart leadership(also a lot of Walmart leadership is not trained in OSL services, which creates a whole other issue if you’re not on with a Team Leader; or someone with adequate experience). So you will be primarily working with economically challenged clientele, incompetent Walmart management, and terrible tech to try and sell phones with.
I will leave this disclaimer as well: if you have prior sales experience, You are going to be vastly underpaid, unless you Exceed your sales goals by a very high margin and are in a very busy area. The starting rate is abysmal, especially considering there’s no paid time off for mobile experts, and their sick time policy is disgustingly strict considering we are going through covid. Unless this is a first job, or you don’t care about lack of benefits, this is probably no
ProsHours, training, corporate faces are really nice, hiring reps were sweet
Mobile Expert: =you must know everything
I was a "mobile expert" for OSL, the big issue with that title is it gave customers the impression that you knew everything about every cellphone imaginable and anything relating to the cellular companies. This includes the prepaid phones which was the bane of my existence. It literally states in the OSL job description/contract that it is not covered by us but that didn't stop customers from getting mad at you for not adding time to their self-service phone. I did a TON of independent study in addition to the training's provided for the latest phones on the market and managed fine. Knowledge is your best tool at this job, learn everything you can!
OSL: My Experience
At my location there was a ridiculous amount of lack of training and communication between Walmart and OSL. You are expected/pressured to do a ridiculous amount of work outside your job description. I used my own money on a regular basis (something supposed to be reserved for management to do with company credit cards). I did have an AMAZING manager for the first 6 months or so however she was fired suddenly. I found out later that an associate at a different location made (I believe to be false statements) and they did not do any follow up investigation that I know of. In the mean time I worked completely solo and did management work for none of the pay. It was an interesting situation to say the least. I later recognized weird issues with my district manager such
READ THE ENTIRE THING. DO NOT WORK HERE. Where do I even begin. I was recruited by OSL back in November. I only ever did phone interviews before actually arriving in Washington. Once I got to Washington I was offered the job over text message. I was sent all of the paperwork via email to fill out. I had sent back ever piece of information but without a doubt they would lose a document or claim I never sent it to them. It would take days for them to respond. After the hiring process they pushed my start date back on 3 separate occasions. I finally was able to start in the middle of December. I was not given any training on the WARP system we use to set up the phones/ accounts. On day 1 we are expected to go talk to customers and know everything about selling phones. I was NEVER informed to check my email after around 60 days to receive my benefits and when I had seen it, it had already been too late to apply. When i brought this up to my boss she said "I don't know where your email became our responsibility".. I'm not sure what other territories are like but ours HAD to be in a group chat called "Group Me". Every morning we were to post a selfie checking in and what our sales goals are for the day, film ourselves making store announcements, take pictures of us handing out flyers to customers, "like" everything a leader says and when they ask questions we were to respond and if we didn't they texted us and told us to be more active on a group chat rather than focusing on our JO
I enjoyed my time with the company at first. They presented the culture to make it seem as though they're meant to support you, the Mobile Expert, in a sort of top-down way (read: Everyone from the top and down was meant to support the bottom of the food chain- aka you). I was under that impression for my first few months there, but started to notice that my team lead was the only reason a lot of the junk from upper management wasn't stinking up the work environment.
I requested a transfer to a new district, and it only got worse. The Team Lead I had was petty and callous. He would give you a friendly face, but also went behind the backs of current and former employees and said all kinds of unprofessional things about them to the rest of the team. Three people quit because of him, and he basically spit in my face when I asked for a consistent schedule, so I could attend religious events with my group an hour away. I was switched to a schedule that would not allow me to be anywhere but work or home, and he had little regard for my requests for early, consistent shifts due to health issues. Let me make this clear; THEY DO NOT OFFER FLEXIBLE SCHEDULING. It's YOU that has to be flexible to fit THEIR schedule, or hope and pray that the team lead you have is willing to fix your schedule when you're reassigned shifts without notice, and stick to their guns on what you want for your schedule when it comes to upper management messing with it without telling either of you.
ProsDecent commissions if you performed well, DailyPay, decent coworkers
This company had been inside the store I was at for just over a year when I hired in. Unfortunately OSL nor Walmart did anything to really let customers know that they could upgrade their phone or even activate a new line thru Verizon, Sprint, or AT&T there, in fact Walmart is more concerned about pushing their garbage prepaid services (which doesn't make a lot of money for them) rather than push the postpaid services. Most of my days was spent dealing with prepay customers who could not understand the concept of "Grab and Go", they expected us to give them the same level of service as our postpaid customers (Upgrade the phone, transfer contacts, make test call/text and make sure their data was working). The commission was an absolute joke, when I started we got .50 for selling a prepaid phone, $7.50 for selling a postpaid phone and 2% on whatever accessories OSL felt like paying us for (which never included smartwatches/apple watch/fit-bits). They upped the commission from .50 to $1.50 on prepaid phones for maybe 8 weeks then dropped it back down to .50 and told us that if we wanted to get $1.50 then we would have to activate the phone VIA Walmart's horrid system (and if using that system wasn't bad enough, you could only activate 3 of the 9 prepay services using WARP, the rest you had to either phone in or go online and activate).
The hours of operation was ok, provided you had no life and nothing important to do during the day, if you worked Sundays you were autom
An environment of deceit and no appreciation for success
A typical day consists of, upon arriving to work taking a picture of yourself and posting it in a third party chat application, then taking a photo of the time you got there. Within your first two hours you will be taking another photograph of when you leave for your break and when you return. Within the next two hours you will then clock out for your lunch, take another photo of when you clocked out, followed by clocking in and taking another photo. Within the next two hours you will then be required to take another photo of the time you left for your break and then one when you come back. For a total of 8 micromanaging photos. Not to mention the other mandatory posting in your chat. If you love standing around all day on your phone and never enriching your teammates or actually doing anything worthy of being called a Manager, then this is your gig.
The title of manager is not you really being a manager. You are a "Lead Mobile Expert" you get no added benefits for the added responsibility. You receive zero paid time off, the difference in pay is not an added benefit considering most tier 2 Mobile Experts will be within one dollar per hour of your salary. Your maximum commission is $10 per box once you hit 40 boxes individually, considering most locations have one part time employee and one full time employee, this means a total of 120 phone sales per month to maximize your commission.
There is zero flexibility for your family, unless you're a district manager. You wil
Unattainable Goals, Understaffed, and Working in Walmart Sucks
I applied for a Multi-Unit Wireless Manager position, but I was hired as a, "Team Lead" between two Walmart electronic departments, managing a staff of unmotivated salesman who I was responsible for improving - even though I never hired them and they clearly were fine with the status quo of being below mediocrity. Managing a team around Walmart staff and management was extremely challenging and led to constant strife. My District Manager never once sold a phone, yet was always pushing us to sell and hit our outrageous quotas - that simply were not attainable with the constant understaffing and overall lack of support and real structure. Posting GroupMe messages doesn't lead to actual numbers. It's honestly sad because OSL has a unique opportunity but they are NOT taking advantage of it with current practices. Workplace culture is lazy, with Mobile Experts all over being paid for not trying, and occasionally not even being at work when clocked in. I led my district in sales and even my numbers were abysmal.
The hardest part of the job is definitely converting Walmart's prepaid customer base to the postpaid carriers OSL has partnered with. People in Walmart are cheap, and are mainly always budget customers over value customers. The carriers need better plans for our customers.
The hours suck and again aren't realistic for optimizing sales.
Your success is also dependent on your Walmart's electronics departments staffing - and your relationship with them. If it's a Friday, wh
Out in the cellphone business, its really hit and miss. Youre working for a bunch of crooks any way you look at it- but this falls into a whole other plateau.
I was lucky enough to have hands on training from one of the more knowledgeable salespeople in our district, in a style they cultivated on their own. I will be using this knowledge to further my sales experience. I don't consider it to be under the company's training style, which is very basic.
For the first few months, I really enjoyed the company, but of course, i started to catch on and get frustrated with the lack of responsible and intelligent decisions.
They cut the comission structure entirely in half - a shame because it supplemented some of the trash this company puts you through.
Lazy management leads to badly schedualed employees, unnecessary part time positions, and a ridiculously high level of stress. Favouritism is a problem as well.
There is CONSTANT STRESS involved in this job. From the beginning of the day to the end expect to constantly pushed to harass customers (called prospecting) and do anything, and i mean ANYTHING, to get a sale, (even if you have surpassed target). There have been stores who allegedly would sell phones to have them returned the next day just to hit targets.
If you don't get target, you will be put through an elaborate shaming process which requires you to call your DM and explain the reasoning behind your failure to hit the daily goal. DM's are unresponsive, u
Long time listener, first time caller.. and I wish this review could be more positive than it is.
I'm a current manager who has been with the company for 5+ years. I started out with a LOVE for OSL. OSL gave me an opportunity to grow and find myself through sales and leadership. Unfortunately in the last 2 years I've noticed a steady increase in responsibility and sales budget requirements without help in the way of additional hours for staff. Managers and associates at store level are burnt out and frustrated. Year after year our targets increase 3-8% easily without a change in our budgeted hours. Without the increase in an hour's budget and without the ability to hire more people (staff per location is on average 3 people total) staff are feeling a higher pressure than appropriate to hit incredibly difficult targets.
I'm very fortunate to have who I would consider the best DM in the company, but as much as we want to create change, there's only so much even he can do.
All staff feel a sense of duty toward their team, but then feel overworked and under appreciated when someone wants to take a vacation or gets sick; the small teams and lack of budgets force staff to pick up the pieces with then even less support then they had before. Far too many times, if an associate leaves, management is forced to work 7+ days straight in some instances because they don't have the coverage and would rather risk their own burnout over that of their staff.
Management might receiving an annual merit increase of 2% however I don't feel this has been enough, especially for managers th
Questions and answers about OSL Retail Services Inc
How often do you get a raise at OSL Retail Services Inc?
Asked Nov 10, 2022
Answered Jan 14, 2023
Answered Jan 9, 2023
What is the promotion process like at OSL Retail Services Inc?
Asked Nov 10, 2022
Get hired, work forever and maybe become a supervisor
Answered Jan 25, 2023
Answered Jan 14, 2023
What should you wear to an interview at OSL Retail Services Inc?
Asked Apr 24, 2017
No jeans. Jeans are not allowed.
Answered Feb 15, 2022
Hi, thanks for reaching out. For an in-person interview, we recommend coming dressed business casual. Professional but still comfortable. Hope this helps!
Answered Mar 26, 2020
How are the working hours at OSL Retail Services Inc?
Asked May 2, 2017
For store managers we are told to work 42.5 hours from which 40 hours is paid and half hour unpaid. You have to put in 8.5 hours in everyday. There is no written policy I could find. HR always puts it at senior managers discretion. All this is contingent within business hours of 10-9pm
Answered Aug 11, 2020
Hi there! Thanks for reaching out. Usually the hours are Flexible. As a full time employee you will be working minimum 35h/week following the Retail Store hours.
Answered Mar 26, 2020
What benefits does OSL Retail Services Inc offer?
Asked May 14, 2019
Health benefits, discounts on phones and phone plans, and sales incentives.