I have only worked for Old Navy for a few months but it has been a terrible experience for me. I was given no proper training before being thrown into six hour shifts, though my managers knew I had no retail experience. I was then yelled at for not knowing certain things that I should’ve been told during training, and then when I told them I didn’t have proper training they made it out to be my fault even though I had mentioned it to my supervisors multiple times and nobody reached out to help me and get me the training I required. I had to conceal tears on the job multiple times because of the harsh tones the managers would use with me when I wasn’t doing things fast enough or accidentally put an item in the wrong spot once. My managers also weren’t always clear when they communicated to me. There were always two managers on the floor during my shifts and sometimes one would tell me to do one thing and the other one would tell me to do something else, then whichever task I chose to do first got me yelled at by the other manager. If I said “the other manager asked me to do this first” they just said the task they wanted me to do was more important. I was also never provided with company emails or phone numbers to get in contact with my managers outside work hours. I had to call the line for customers one day when I called in sick, only to be told I couldn’t use that number and had to use the number specifically for managers which had never been given to me. The manager then
ProsOccasional Free Food
Associate | Waterloo, ON | Jun. 13, 2016
Never worked at such a horrible place until here
READ FOR A BRUTUALLY HONEST OPINION OF WORKING AT OLD NAVY
I'm sure stores vary by management and store culture so I don't want to say working at the entire corporate company (Gap Inc.) is bad, but definitely the Old Navy location I worked at was the worst job of my life. I have been working since I was 15 (I am in my early 20s now) and I have never been at a place as bad as this one.
To start off, the management at the store I was at sucked. All managers are rude, disrespectful, look down upon the brand associates, not understanding and cold. To start off there are like 10 managers, and yet with so many people as higher management team, they still can't get their stuff together.
Secondly, you hardly get any shifts even if your availability is totally free and when you do get shifts, be prepared to have them cut your shift early and you get sent home. One time I was scheduled to work 11am-6pm, so I obviously cleared my schedule to work and I went on my hour break and when I came back they cut my shift. If I had known my shift would be cut I wouldn't have went on such a long break and they said "oh management only just decided that after you left, and there was no way of knowing beforehand." That's a lie, if the store hasn't been making sales all morning and it's been a slow day, I'm sure you would've known that you'll be cutting people's shifts, it doesn't only occur when I go on my break.
Thirdly, I have witness a manager give horrible customer service to a cu
Conshorrible, disrespectful and unorganized management team, not enough hours, shifts get cut
Sales Associate | Mississauga, ON | May 18, 2015
A fast paced retail environment with an enjoyable organizational culture and people
A typical shift at Old Navy varies depending on what position the sales leader, otherwise known as a floor manager, assigns a sales associate. They are categorized by three different types of positions which includes working as a cashier, managing the fitting room, or working the sales floor. Being a cashier involves providing exceptional customer service through quick processing of returns and sales transactions to reduce wait time between customers. Cashiering also involves strong conflict resolution and communication skills when trying to meet the demands of customers. A fitting room shift involves assisting customers in conveniently trying out Old Navy apparel, as well as "processing" and "running" of clothing, which is organizing then distributing returned clothing onto the correct departments of the sales floor. Lastly, working on the sales floor means reliably answering the questions of customers and maintaining a purchasing environment of the store by tidying particular departments in an efficient manner. With that said, all Old Navy sales associates must be well versed in the three positions and responsibly meet the demands of customers in all aspects. All in all, working at Old Navy has been ultimately satisfying with its strong uplifting organizational culture filled with great people and understanding management. It is difficult to say that working at Old Navy can get boring when your co-workers are your friends and that being an Old Navy sales associate require
Associate | Ontario | Dec. 8, 2018
Not enough hours
The salary is minimum wage (currently $14/hr in Ontario).
Employee discount is currently (check date of review) 50% off all merchandise. For merchandise that is on sale, you get 50% off the ORIGINAL price.
Shifts range from 4 to 9 hours, but you rarely actually get more than 6.5 hours in my experience (unless you're in a higher position). Subtract 30 minutes of pay from that due to an unpaid break (make sure you ask in your orientation about the specifics of breaks and how long they are depending on how long your shift is).
A tip for people who want to work here is to make sure you ask to get trained on not only the sales floor, but also fits (cash is mandatory but it takes a few months for them to get around to training you). Doing this helps you get scheduled more often.
This job would be good for someone who doesn't want or need to work a lot of hours and just wants retail experience for their resume before eventually moving on.
The people at Old Navy are, for the most part, great to work with and supportive. I love the diversity of the staff and customers, and interacting with people throughout the day uplifts me and puts me in a good mood. I don't have any problems with management so far either, they seem to do a good job. Everyone works hard and collaborates to get things done efficiently. I find it to be a very fun, enjoyable environment.
However... the number one thing I don't like or quite understand about Old Na
ProsEmployee discount, fun environment, the people.
ConsShort shifts, difficult to get hours, hours get cut on slow days.
Seasonal Associate | Belleville, ON | May 3, 2019
Never apply as a season
When i applied as a part time seasonal i was told i can get 20 hrs per week and there is a big chance that i can get hired as a permanent sales associate. So i left my 25hrs per week job at another company to take the chance. I was confident that my hard work will pay off and i made a mistake of thinking they would be responsible enough of letting me know 2 weeks ahead before they let me go. They also have this app called shyft that allows you pick up the posted shifts by managers. They told me i can pick up extra shifts from there its first come first served. What they did not told me that i was fixed with 8 hours per week!! Oh but theres the shift app right? Not really bcz they didnt even bothered to cash train me (which will take mostly an hour to show me their system) so i wasnt allowed to pick up shifts. Managers always refused my requests because of the shifts always include cash floor and changing rooms. Also since you cant use your phone during your shifts you wouldnt be notified if there are extra shifts posted while you work. Also there is this toxic environment towards the seasonals. They just dont care about you because you are not a permanent and never will be. The permanents do the easy tasks as assisting customers with changing rooms and folding and hanging clothes while chatting with each other, when the seasonals do all the foot work which is an endless loop of taking back the clothes left by customers. And being told “you cant stop you have to be walking aro
ProsJust some discounts on clothing who are not on sale
Cons8 hours per week? Only getting hired for 4 weeks?
Orienteir | North Edmonton, AB | Sep. 29, 2015
Interesting company with good clothes and friendly staff
I would go to the store to begin my orientation and job interview. They were very friendly, and considerate. It was a class of eight women who would compete for the job position. I was only there for two oriental days, where we read a booklet and answered questions. They showed us around the store, and around the back area.
I learned that Old Navy has racks and racks of jeans hanging from the ceiling and all the way across the room. My sister friend works there, she is how I go the job interview. Working retail never seemed hard after I was there, I have thought this to be difficult. They are a very kind organization, that supports veterans. There are many Old navy locations around the Edmonton area all of which, can switch employees if needed.
Management was great, they had a few people show us around and teach us about the working aspects. The manager at the time, was my sisters friend. She was very clean, polite, organized and interesting. I loved there focused atmosphere, they're ability to get things across, and their ability to establish a working environment. They have shown great pleasure and pride in their jobs.
My coworkers were mostly female, of multiple races and origins. Some seemed prosperous, and others very competitive. They were good women who learned well, and each was very unique. They seemed friendly, and cooperative. There were many times when they would do something intriguing or something worthwhile in order to receive the job position.
| Mississauga, ON | Feb. 18, 2015
Demoralizing work experience all around.
Going into Old Navy I read alot of reviews mostly good things so I was fairly excited when I got the call and was hired there. Before reading this review I would like anyone reading to understand that it was during the holiday season, so it was more busy then usual.
The job itself was basically cleaning up the store. Which was a bit difficult due to the fact that it was a two floor store and I was the only person who was cleaning it. I had to pick up any clothes on the floor which for one floor alone would take about 30 minutes since nobody else picked it up and I was usually opening. Then I had to proceed to:
Clean Fitting Rooms
Clean Back and Electrical Rooms
Take out the trash and replace all trash bags in the store, by myself.
The job was difficult to say the least, considering most of the time you would only be allowed 2-3 hours before the store actually opened. Management would allow other seasonal workers to leave their stuff everywhere. Let things rot in the fridge, let workers throughout the day not take the garbage downstairs and generally be slobs making the job 10X harder then it should be.The only help I ever got during the ENTIRE holiday season was a woman who was unfortunately suffering from a disability so she wasn't able to really help as much. When I approached management about needing help or objects being broken that I needed for work. I was brushed aside and my frustrations grew. Since I was told that I wa
ProsMorning Hours which were fine for me
ConsListed in review
Sales Associate | Coquitlam, BC | Feb. 3, 2015
Hard work but you learn an abundance of skills
A typical day at work requires me to practice my abilities in communication, listening and organization. For example, as a sales associate, customers will often require assistance in finding outfits for themselves or someone else. My role would be to introduce them to styles that may be appropriate for what they are looking for, or open them up to explore different clothing options. The important part of this is that I am actively engaging in listening to their wants, as well as ensuring their experience in the store feels comfortable and casual by engaging in real, genuine conversation.
By working at Old Navy, I learned how to be more extroverted and willing to instigate a conversation with people.
The management at Old Navy has taught me how to work collaboratively with a team, and to consider the goals of the store. The store operates as a unit, and requires the best from each of the employees because your work will affect another individual. In terms of my co-workers, I believe that I have aptly developed rapport and genuine bonds with them, because I am reliable, flexible, willing to take instruction, and understands the intricacies of how to conduct oneself with a degree of professionalism.
The hardest part of the job is fulfilling your list of priorities while also maintaining an attentive attitude for multiple customers. Often I may be completing one task when a customer or a co-worker asks for help.
The most enjoyable part of the job is the customer int
ProsDiscounts at all Gap Inc. stores
Sales Associate | Greater Sudbury, ON | Jun. 5, 2019
This was my first job, got hired as a seasonal and was asked to stay permanent after the holidays. Hours when i first got hired were alright for being brand new to the company, and brand new to work as a whole however i was also quite useless as I was barely trained. Got a 15 minute crash course on how to work the cash (very slow machines/system) and that was it. Basically had to train myself the "old navy way" of folding all the clothes. Also the store layout changed on a weekly basis and with the limited number of shifts, it was very hard to keep up. I waited so long between having an interview, getting the job, and training. Typical day of work consisted of a 3 hour and 45 minute shift every 2 weeks, where id fold the whole time, or be a "runner" which is putting away clothes from cash or fitting rooms. This was very hard cause the store was so disorganized and also kept on changing so no one knew where anything went. If i was lucky I would be put in fitting rooms. Working at cash, (the most tasteful job there was) was only for the elite. Im pretty sure they hire absolutely everyone because there was way to much staff for their own good. If you care about cleanliness, germs/dust this is not the place for you. There are once in a while bathroom cleaning shifts which are disgusting, first of all but thats it for cleanliness of the store. Dust piles up and no one does anything. Backroom is disgusting and never got cleaned. Its an okay start job if you have no retail experienc
ProsFood, hires everyone even without experience, benefits available
ConsMinimal hours, army of staff, facility shifts
Lead | Edmonton, AB | Oct. 1, 2020
Not what it seemd
I have been a "lead" for a while now. I've moved from stores and they always promote "it's about our people".. honestly b.s. I have seen countless managers treat others like garbage. The environments are toxic because of the managers. The last store I worked at was the second time I had seen a manager come from outside of the company, get treated like garbage, have to deal with gossip and get mo support and then quit or leave. The GM's are allowed to act like children treating their subordinates like they are beneath them when it's their assistants that are making them look good. I've seen associates passed over for promotions because they arent a favorite. I have been in 3 different stores and seen this so it's not bias. I couldn't do it anymore. This last manager, was hard working, went above and beyond for my coworkers and I to stay positive and have fun. She gave us little rewards. She always talked positively about the GM and the other assistants although o would hear the things they said about her not only to eachother but some of the staff that were supposed to become leads.. they may be now I dont know I left.
If you're cliquey and can fit in it's a great place I just couldnt stomach the stuff I've seen and nothing gets done about it. Thank God I don't have to go there another day.
Ils obligent leurs employés a avoir minimum 3 shift semaine. Il n'acceptent pas en bas de cela.
Answered Feb. 20, 2021
As a part time sales associate I work about 10 hours a week, most full time associates get 20-40.
Answered Sep. 2, 2019
What is the interview process like at Old Navy?
Asked Apr. 21, 2017
It was a group interview and started off with your front door greeting and then proceed to the back area where the things are and we had a good time.
Answered Sep. 25, 2018
Always ask questions that you dont know about.2 see how you can fit in and make a difference by the questions you ask.
3 Im sure that you will make a difference witb good knowledge and doing your best as being part of a team .
Answered Mar. 1, 2018
What would you suggest Old Navy management do to prevent others from leaving?
Asked Mar. 21, 2017
Non. ils sont toujours occupés. Je leurs demande s'ils sont dispobible plus tard pour me parler et ils m'oublient, ils ont toujours quelque chose de mieux à faire.
Answered Feb. 20, 2021
Management should know that people need hours and being over staffed doesnt help anyone. If your permanent workers keep making excuses for not coming to work the answer isnt hiring more seasonal part timers who are craving for work hours you should find more reliable permanent staff. Also they should tone down the favorism.