This is my first job (hired at 16 years old), the company so far is great, I work for a corporate store so management is quite easy and you get to know people that work in other stores quite quickly. The dynamic in the store between people that work there is quite good but you can get on the bad side of people if you aren’t holding up your responsibilities. My manager has been very supportive of me in giving me flexible hours to work and there is always something to do. During peak hours there are usually two people working but in off peak you can expect to be alone and be able to open and close without aid from someone else. You are expected to be active with customers greeting them in a timely manner and being a reliable source of information for them while also performing daily tasks.
Communication with upper management is good and they are an email away with any sort of concerns you have and communication with head office is great as well with the CEO having visited a few of the stores during the summer. There are set expectations there for how displays should be set up during each flyer period and brand standards. There have been an issue with new managers not being trained enough though so this is an issue which effects the store greatly.
Training at the start is time consuming but worth it, you become knowledgeable not just about dog and cat nutrition but specifics about certain brands and other animals as well. New modules have been added since I’ve started so t
Work/Life Balance: if you're a store manager or district manager, there is no balance at all....Pet Valu monopolizes your time. It's not uncommon for managers and DMs to receive calls, emails and texts multiple times on their days off. Additionally, new hires are expected to complete over 40 hours of online training UNPAID and on their own time!
Salary: very low considering the expectations for store staff and managers. Manager's wages are based on store's sales, so if you have the misfortune of landing a low volume store, your wage will reflect (even though that is beyond your control and you're still do the same amount of work as someone managing a high volume store). In franchise stores the owners set the wages and this can either work in the employee’s favor or disadvantage depending on the franchisee, Head Office does not regulate franchise wages.
Job Security/Advancement: as a company, Pet Valu rarely promotes from within, turnover is alarmingly high-even for retail- and as an employee you do not feel valued. It's a very stressful place to work because you never know from one day to the next if you will be fired. It appears great employees are terminated for no reason...often.
Management: some store managers are worried about keeping their jobs while others do a terrible job and are kept on for some bizarre reason. The management styles of store managers vary from store to store, some are more positive (usually newer managers) while others are all doom and glo
Educational environment with focus on customer satisfaction and pet health
I had grown up wanting to work at "the pet store" (Pet Valu) as animals are not only a passion for me but a hobby. So saying I love my job is very much true. I love the close relationships you can nurture with regular customers and the opportunities you get to learn as much as you can about the products you are selling. Pet Valu offers a lot of knowledgeable information on Pet health and nutrition so our customers can be confident in what they are buying.
Being in a small store with less staff has proven beneficial as it provides a more trusting and fun environment but has also proven to be difficult to cover staff when one or more are sick.
The hardest part of my job, oddly enough, has nothing to do with the work I am to do on a daily basis and what is expected of me but the total lack of effort on Pet Valu's part towards their employees. It saddened me to see Pet Valu take a different approach and direction as it seems to be losing focus not only on it's employees but the customers as more pressure is pushed on employees to force customers to buy more. This proves hard when from a small town and most of the customers are regulars. I will have worked with the company 5 years in April 2015 and despite my best efforts and proving (by taking over an managers position for 3 months while keeping the store running smoothly) myself It seems almost impossible to advance within the company any further.
They keep their employees trapped at part-time where wage raises are ca
ProsFriendly Atmosphere, Small workforce, Great Customers
ConsMinimum wage, No benefits unless Full-time, Rarely hire full-time, Management hard to contact
Pet Valu was probably the worst job I have ever worked at. For the entire time of my employment, I was always uneasy going into work and while being there. The managers were manipulative and bait you into thinking this was the best career move and then treat you horribly. I have never been anxious about going into work or being at a job in my employment history but this place never sat well with me.
Management would tell you to come to them with problems but once you did, use it against you and drop your name to other employees. They would tell you to keep busy but most of the time would just stand there delegating work and micro managing you. My manager in particular knew it would make me uncomfortable and continue to hover while I tried to do things.
Icing on the cake is my dog passed away shortly before I quit and they made me feel bad for needing time off saying "we need you to come in for the rest of your shifts, if you need time you can sit in the back room."
They'll ask you to get involved and be apart of the team but as soon as you have an idea, it will be shot down.
Honestly such a hostile and unhealthy environment.
Slightly above minimum wage to be doing lifting labor almost all day from stocking 40LBS+ Bags and doing delivery on truck days with NO benefits. (Would make sense to include some given the amount of strain on your back)
When I finally quit, I was shamed over quitting and treated absolutely horribly. I ended up finding out my management
I worked as a sales associate in a franchise store for three years, and then in a corporate store several years later for 3 short months before being promoted to manager of a brand new location. I was hired as a manager with little previous management experience but a lot of passion and knowledge within the company.
Initially, I was on cloud nine. I learned a lot of things in a short period of time and loved my day to day work. Regular customers, seeing cool new pet products, learning about things i care about and interacting with like minded people. Coworkers at the store level were great and my first DSM was very supportive. Scheduling, ordering, merchandising to store standards and stock count procedures are some of the main rocks.
Things change a lot and communication is poor. There is little praise from upper management and rude and demeaning comments have been made to me as well as my staff. Labour hours are very limited and you really struggle to complete all expectations within what is allowed. You and your staff will spend a LOT of time alone in the store which poses safety risks and can be stressful during busy times. No one wants to wait at the counter. And no on wants to see a customer leave because they couldn't be served fast enough. A lot of pressure put on store appearance and things being exactly a certain way, when realistically, it is hard to constantly meet these expectations while still being able to serve customers and answer their many questions
ConsUpper management / politics, little labour hours
I worked at Pet Valu for over a year and during that time I had never felt so put off by a workplace. (I worked in retail for over four years before being employed by this store, so I'm pretty well versed in how frustrating customer-facing roles can be. Pet Valu went above and beyond this.)
First off, my interview was conducted in March of 2014 and I was not contacted until August of 2014. The manager at the time called me and said my first day was the next day. (I lated found out I would be replacing someone that was about to be fired.)
Second, the district sales manager is, as someone else said, not the nicest person. (This is a huge understatement.) Myself and three of my colleagues send harassment claims about her to Human Resources. (These claims were never addressed, as far as I've heard.)
My store manager was moved to another store after being given THREE DAYS NOTICE. The new manager was constantly cruel to me and threatened my job weekly. He gave me write-ups for made-up reasons and ridiculed me in front of my co-workers and customers.
When I was hired, my position was sales associate. I was going to school at the time and only wished to work 20 hours a week. I ended up doing many other things such as paperwork, scheduling and the occasional order. I was also given 40 hours a week, even after asking to be given less. Throughout this, I only made minimum wage. In fact, when minimum wage in Manitoba went up from $10 to $10.40 an hour, payroll did not notice
When I first started working at PetValu, I had to do these videos for training. It said in the employee’s manual that they were to be done within 90 days (my limit) or else you will get terminated at the 90 day review. They also all had to be done in your free time. There were probably over 200 videos I had to watch. I was working on them, and in December it got busier for me (as it does for everyone around the holidays with work and life). The boss was getting aggravated with me because I was taking too long to finish them. One week he tells my manager to tell me that he wants me to have them finished within a week (I wasn’t even half way done by then). I was working a lot that week, plus shopping and getting ready for the holidays. I couldn’t finish them that week (but I did try). I just finished my last three modules Tuesday night (stayed up until 3 or 4 am). I go back to work and it’s a normal day. After a few hours of being there, my manager asks me to come out back with her because the boss wanted to see me. He told me where I didn’t finish the videos when asked, he had to let me go. He also said he didn’t think the job was best for me. They basically used me (so I’ve been told) because they knew back when I was interviewed I had another job (something I actually studied for) lined up. I had to choose what job I wanted because they both wouldn’t let me choose both. Someone who actually knows what has been going on these two months, said that they were just using me for
ProsNice people to work with, you get the days off that you asked for
ConsClosing alone, too many training videos and quizzes
I have worked at Pet Valu for around two years, during those two years I had some positive experiences with the job but I unfortunately had more negatives. The company does not offer enough hours for the stores to cover all the hours properly. Most times you would work most of a shift alone with no one else in the store - you would be stretched beyond measures to help customers within a timely matter, give the best customer service and keep the store looking presentable. The worst is when you're having to close the store alone while especially after someone leaves at 5pm and you're alone until 9pm trying to help customers, clean, order, face the store, dog washes, laundry, overstock, cash customers out, sweep/mop, etc. Management is not fair, there is definitely favourites presented. The store manager, district manager, and company itself let me down when I was personally attacked/harassed by a fellow co-worker and I brought it to their attention and NOTHING was done. The co-worker got no discipline, no suspension, NOTHING rather I the victim had to work at another location for a month or so to be separated from my co-worker who harassed me. I am very disappointed and disgusted at how this situation was dealt with. I found that this workplace had a lot of workers who were bullies, played mind games and did not care about their workers properly. You're told one thing and another thing happens. There is no respect or appreciation from this company/workplace. You're expected to
Prosinteracting with customers & their pets
Conslong hours, work most of shift alone, closing alone, stressful, toxic workplace, toxic co-workers, no guarantees, constant whispering behind your back, no respect, only one break - 30 mins only
A typical day of work consisted of the opening procedure of the store, counting the money, dealing with customers, acting as both the cashier and sales associate, and finally closing the store. That closely summarizes the typical job at Pet-Valu, such as simple and straight-forward, however I would like to add that Pet-Valu is much more than just that. Pet-Valu is a retail job at a much slower pace with the advantage of dealing with the occasional pet that walks in. Mainly, the job consisted of up-selling certain products over others and educating the customer with the best choices.
Advantages consisted of working with sweet and gentle co-workers, as well as having time to relax and have things done at a certain pace. Since Pet-Valu isn't a huge retail store, employees get to meet, interact and work with management on a daily basis and communicate whatever difficulties they may have.
However, I can't say that working at Pet-Valu is perfect either. There is lots to learn while on the job. Training consists of hours of training videos and workbooks to learn the basics of all types of animal nutrition to teach the customers. However without prior knowledge and experience with all types of animals, giving advice to customers regarding certain things can be difficult.
Furthermore, since some locations are franchised and others corporate, there are differences between the two. I have worked in both types, where the franchised owner is on top of everything related to money and
ProsMeeting a new animal friends
ConsHigher-up management, constant changes of management
Whether or not a corporate store is enjoyable almost entirely depends on your in-store manager. In two and a half years at this store, I have had 3 permanent managers and 1 temporary and about a three month period where there was no manager and the staff was just expected to do management tasks with no pay increase to reflect the added responsibilities. The manager in the store truly does make or break the position.
This is a company that will definitely walk all over you if you allow them to. If you are a teenager or young adult looking for an easy enough part time position while in school, this is a decent job. Depending on your manager, you might struggle to get time off for academic reasons. I had to provide proof of my exam schedule before a manager would allow me to have time off in December.
The upper management is, for the most part, useless. They micromanage little things while completely missing the big things that would really improve workplace culture. I have been through four district managers and have been consistently underwhelmed by their personalities.
Pet Valu makes it very difficult for a store manager to get rid of an employee who is under performing. Which is great if you're a slack employee but it really brings a negative feeling to the rest of the staff who are left to pick up the slack.
You are supposed to get a yearly performance review and, if you meet or exceed expectations, a raise. In my time, I've gotten one performance review (should
Where do I begin. Well, its a fun working environment, and your co-workers are amazing. You deal with your local community a lot, which is great. But thats where the positives end. The corporate structure, policies, culture, management, and organization is abysmal. It is the old boys club, from the head on down. Here's the rundown: structure- their idea of opening store after store after store without a concrete plan for them to succeed sets new stores up for failure almost immediately. The best is when a competitor company opens up right by you. They don't market or advertise so your store sees a direct hit instantly. But that is solely your fault. You can't compete with a company that willingly advertises itself and expect only word of mouth to get you by. Yeah, some stores stay afloat but the majority take a hit. And after a year, or less, they fire the manager due to the lack of results and bring in a new big wig infatuation to right the ship. But barely help them along the way. Policies- they pay everyone entirely under market value for what they demand out of you. Unless you are a DM, you get paid like an actual person. They took away bonuses, well made them totally unattainable, so they can save money. News flash, all that does is cause low moral among the faithful. Corporate demands the world out of every single employee, from managers to part-timers, but gives them no incentive. Minimum wage for part-time, and depending on who the DM is its really minimum wage. Like
ProsEmployee Discount, customers, coworkers
ConsCorporate. Corporate. Corporate. Did I mention corporate?
This job is easy to love. You get to see and interact with dogs all day, learn new things about health and nutrition, and best of all you get to help pet parents keep their pets healthy. The employee discount is generous on certain private label items, managers get to make their own schedules (sort of) but the perks really end there.
Upper management in this company makes some of the worst decisions I’ve ever seen and they’re so concerned with sales that they completely overlook the well-being of their associates or the overall work culture. The morale in these stores is so incredibly low and turnover is incredibly high. There are no break rooms provided in any of the stores so managers and staff have to eat lunch in their cars, for example. For a company that provides WEEKS of training on pet nutrition and specialty products, you’d think they would want to invest a little more into making sure their associates are happy so they don’t leave so often.
The job descriptions are deceptive as you’ll get sold on how great a company this is to work for and how the job is all fun. It couldn’t be further from the truth because managers need to dedicate 60-65 hours/week in order to have decent sales without going over your payroll budget. You’re expected to maintain certain KPI’s with minimal staffing (and the staff you do have couldn’t care less because they can make more money bagging groceries at the grocery store), all while keeping an immaculately clean and organized store
ProsFun work environment, employee discounts, paid training in nutrition, get to see dogs
ConsNo break rooms, low pay, unprofessional upper management, high pressure for sales
This job was only supposed to last me my last two years of college to pay my bills, but I ended up staying around for almost two more! I started out as a key holder for this company in 2016, moved up to an assistant manager in 2017, and in 2018 I was promoted to a store manager for the company. There is plenty of room to grow within this company if you love animals, like helping the pet parents, and have good customer service skills. If you can't do that then don't apply. Working for this company can be demanding at times, especially if you're a manager at a live animal location, but if you have a good staff behind you and support from your district manager it's not that bad. The Dayton district manager is very supportive, and she is always willing to help out in the stores. She was what made it hard to leave this position, because she was truly the best boss I have had so far. She has high standards and high expectations, but those standards and expectations are what pushed me to be the best store manager I could be, without that I wouldn't be the leader that I am. The store I was placed in would have failed instead of flourished without her to help guide me. She is a great leader, and the company is lucky to have someone so dedicated to her job working for them.
Upper management, regionals and above, could be more supportive when it comes down to the people working in the stores, they expect a lot from their live animal stores, we have twice as much work to do than the
More Respect for fast food employees than ACEs at PetValu
Store Manager is a pathological liar. Upper Management sends / forwards emails he hasn't read and doesn't understand. Neither were compliant with local mandates during Covid. Neither wanted employee safety to be top priority. Store Manager belittles every employee within the organization; her store employees, her boss, other store managers and the customers. She speaks poorly of others, to anyone willing to listen. She has no personal experience with any animals being sold (reptile, small animal, avian, or aquatic) or accommodated through the store, with the exception of her personal dogs.
The company promotes itself as an expert leader in pet nutrition and supplies by employing Animal Care Experts. The training would have been nice, had we been given time to complete it before hitting the sales floor. I made myself an expert through my own research and by pulling from personal first hand knowledge of feline and aquatic needs. The canine side of the business I pulled from remote past experience and knowledge shared by other employees.
I was the highest paid employee under the store manager and was promised, on more than 1 occasion, a promotion to Assistant Store Manager. I was passed over twice, after leaving my previous healthcare job for the new promised ASM role. The other ACE / Key Holders all made less than $10.00/hr. Store associates (under Key Holders) were paid just over minimum wage.
I will never again listen to promises (I knew better but I am tru
Prosemployee discount, seeing the customer's pets, the other ACEs / Key Holders who all bring something special to the team
ConsLack of safety, total disrepect from store manager and upper management, horribly low pay, poor communication from management
Questions and answers about Pet Valu
What should you wear to an interview at Pet Valu?
Asked Jun 1, 2017
I wore what I had seen the other employees wearing, and what I deemed fit for the position. Seemed to have done me good, they said it looked like I "was ready to start work today"
Answered Jun 14, 2021
IF you et one
..casual. it's a who you know not what you know place for hire
Answered Dec 6, 2018
What is the interview process like at Pet Valu?
Asked Jun 1, 2017
Every Manager has a different way of hiring. The standard is a phone interview with a different manager and an in person interview with the manager of the store you are applying. There are a series of standard retail related questions. During my interview they had me demonstrate my attention to detail by asking me to point out the differences on certain product packages and had me properly stock the shelf with the same items. After you are hired they take time to train you for everything.
Answered Nov 22, 2018
One in person interview and one phone interview.
Answered Aug 25, 2018
How old do you have to be to work here
Asked Mar 28, 2018
16 and older
Answered Apr 22, 2019
Must be 18+ because you usually have to work alone for night shifts. Because the stores are small and have few staff, all staff must be flexible to work all hours of the day.
Answered Nov 22, 2018
What is the age requirement?
Asked Nov 13, 2017
I was 16 at the time of hiring so take it as a minimum age of 16. Probably depends a lot on the manager and your maturity level.
Answered Nov 5, 2019
Not sure, I was 18 when I got the job.
Answered Feb 3, 2019
What do you wear at work?
Asked Nov 7, 2017
Pants that have no holes, jeans are okay. No leggings or super tight fitting pants. Shirts must cover belly and have some sort of sleeve. No large logos or pictures on clothing. Must be able to turn and bend over comfortably without showing extra skin.
You do wear a company vest with a name tag on top of your clothing.
Answered Nov 22, 2018
Solid coloured clothing and dark bottoms. No patterns, stripes, logos, etc. No shorts, unreasonably low cut shirts, yoga pants, sweatpants and so on. Closed toe shoes. A vest goes overtop.