Working at PetSmart: Company Overview and Reviews in Canada

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741 reviews
PetSmart, CA Ratings
Average rating of 741 reviews on Indeed
3.1Work-life balance
2.6Pay & benefits
2.7Job security & advancement
Phoenix, Arizona
$5B to $10B (USD)

Popular jobs at PetSmart in Canada

 Average salarySalary range
4 salaries reported
per hour
2 salaries reported
per year
3 salaries reported
per hour
2 salaries reported
per hour
1 salary reported
per hour
Salary satisfaction
Of the employees are satisfied about their pay, in Canada
Based on 1477 reviews

PetSmart reviews

Popular jobsPet SitterPet GroomerCashierAssociatePet BatherCustomer Service Associate / CashierSales AssociateCustomer Service RepresentativeStockerStore ManagerBatherCashier/StockerCashier/SalesLead AssociateAnimal TrainerManagerRetail Sales AssociateOrder FillerDog TrainerPresentation ManagerMerchandiserLead CashierCustomer Service Team LeadOperations ManagerSupport ManagerStocking AssociateProduct ManagerProfessional BatherSalon ManagerForklift OperatorStylistSpecialistAssistant Store ManagerVolunteerPetshotel ManagerAssistant ManagerMerchandise ManagerTraining InstructorBather/BrusherGuest Service AgentOrder PickerReceptionistReplenishment AssociateSupervisorPet TechnicianCare SpecialistWarehouse AssociateEngagement ManagerShipping and Receiving ClerkAnimal CaretakerGrooming AssistantInventory ManagerStore DirectorWarehouse WorkerAnimatorDepartment ManagerReservation AgentOrder AdministratorTrainerAssociate ManagerDog Daycare AttendantTeam MemberCustomer Service ManagerHotel ManagerPackerPetcareSenior Associate EngineerCustodianPetsmartTeam LeaderCall Center RepresentativeCaretakerSalon LeaderStocker/ReceiverApprenticeJanitorSeasonal AssociatebatherClerkCrew MemberGeneral ManagerKennel AssistantOperations SupervisorSalon ReceptionistRetail Assistant ManagerAssistant Hotel ManagerOvernight AssociatePetcare LeadSalesAssistantCleanerFront End AssociateLead Generation SpecialistReceiverReceiving AssociateRetail ManagerCashier/ReceptionistCustomer AssistantCustomer Experience VerificationsDirectorInventory SpecialistOperations AssociatePetstylistSales RepresentativeShipperStock ManagerStylist AssistantUnloaderAdministrative AssistantAnalystBackroom AssociateCustomer Care SpecialistFront Desk AgentInventory AssociateInventory LeadMaterial HandlerPetStylistPetsHotel SeniorReceiving ManagerSales LeadSenior AssociateSenior SupervisorService AssociateShift ManagerTechnical TrainerWarehouse ManagerBuyerCELCustomer Care ManagerData Entry ClerkDepartment LeadDistrict ManagerHuman Resources SpecialistInstructorKennel TechnicianLaborerLoaderMILPresenterPricing AnalystProduct Design LeadReceiving LeadResident Care AssociateSalon AssistantSenior Lead EngineerSenior ManagerYard DriverpetcareAdministratorAgentAssistant LeaderAssociate TrainerAuditorCherry PickerDaycare TeacherDepartment SupervisorDistribution AssociateDistrict LeaderFront End ManagerHandlerHuman Resources CoordinatorIT TechnicianInternMaintenance TechnicianMarketing ManagerOffice ManagerPROFESSIONAL BATHERPet Salon LeaderPetsHotel LeaderProduct SpecialistProfessional Bather/BrusherQuality Assurance AnalystReservation SpecialistRetail Customer Service RepresentativeSALON LEADERSales AssistantSales ClerkSales Support RepresentativeSalon ApprenticeShift LeaderSupport AssociateTechnicianprofessional batherALKAccounts Payable ClerkAnimal Adoption SpecialistBarberBather brusherBather/ BrusherBrand AmbassadorCall Center SupervisorCamp CounselorClosing ManagerConsultantCross trainedCustomer Service SupervisorCustomer SpecialistCustomer serviceDaycareETL DeveloperEverythingFinancial AnalystFreight ManagerFulfillment AssociateGrooming Salon LeaderGrooming TraineeHead of Customer ServiceHotel LeaderHousekeeperHuman Resources Business PartnerIT SupportIndustrial EngineerInventory Control SpecialistLeadLead SupervisorLead TrainerLoss Prevention OfficerMaintenance PersonMarketerOperatorPallet Jack OperatorPet ProductsPetCarePetCare LeadPetsmart GroomingPetsmart petshotelPlannerPricing CoordinatorProfessional batherRCAReceiving ClerkRegisterSales ManagerSales SpecialistSalon BatherScannerSenior IT SpecialistSenior Quality Assurance AnalystSenior Service AssociateSenior Shift SupervisorSenior SpecialistSenior Staff AccountantStock SupervisorTechnical SupportTraining ManagerVeterinary TechnicianWarehouse Lead1836 joe battle blvd3d Creative DesignerA Lead (AT THE HOTEL)APPRIVISIONNEMENT DE RAYONSASLAccount ManagerAccounts AssistantAccounts Payable CoordinatorAdministrative CoordinatorAgente de TelevendasAlexAmbassadorAnalytics InternAnimal TechnicianApplication ConsultantAppointment GeneratorAquatics ManagerAquatics SpecialistArea ManagerAsociado de ventasAssemblerAssist Pet ParentsAssist individualsAssistant DirectorAssistant General ManagerAssociate BuyerAssociate General CounselAttendantAuxiliar/a de pisoBack Office ExecutiveBaitherBartenderBath & BrusherBath and BrushBathe and BrusherBathedBatheeBather Bather BrusherBather and BrusherBather at the Grooming ServiceBather for Grooming SalonBather/PrepBehavioral SpecialistBilling AnalystBrand ManagerBrand SpecialistBrusherBuilding ManagerBusiness Development Center RepresentativeBusiness Development ExecutiveBuster's Friends memberCAD DesignerCamp ManagerCaregiverCashier SupervisorCelCenter ManagerCertified TrainerCleaning TechnicianClient AssociateClient Services CoordinatorClient Services SpecialistCommunity VolunteerCompliance OfficerConcerned EmployeeConstruction Project ManagerConsultor/a business intelligenceContractorCore MemberCore StaffCorp StaffCounselorCourtesy AssociateCreative ManagerCross-trainedCustomer RepresentativeCustomer Service/Data EntryD.C SrvicesDC Services ProfilerDDCADc servicesDeclineDemand PlannerDepartment HeadDepartment LeaderDesignerDirector of Financial Planning and AnalysisDirector of OperationsDirector of StrategyDistribution ManagerDock LeadDog Bath TraineeDog groomingDog rubberDriverDriver (Independent Contractor)Drivers HelperEducatorEmployment SpecialistEquipment OperatorExecutiveExecutive AssistantFacilitatorField Support SpecialistField Training ManagerFinancial PlannerFinancial Planning AnalystFloor LeadFloor ManagerFloor StaffFloor TechnicianFormer petcareFreight AssociateFreighterGary marindolaGeneral AssistantGrommerGrooming SalonGrooming Salon - BatherGrooming salon leaderGrooming traineeHandle lead dutiesHead of Project ManagementHome Office employeeHost/CashierHotel associsteHotel workerHuman Resources InternHuman Resources SupervisorITIT EngineerInbound ReciverInstructional DesignerInsurance Verification SpecialistIntern ManagerInventory AnalystInvestigatorJanitor/MaintenanceJefe de almacénKansas City, MOKennel HandKennel HelpLaborer/OperatorLead DriverLead HandLead Interview, hires, and onboardingLead Project ManagerLead Retail Sales AssociateLead TechnicianLead at Pet SmartLead petcare advisorLeadershipLeadmanLiaisonLoader OperatorLogistics AssociateLogistics ClerkLoss Prevention ManagerMailroom ClerkMaintenance AssociateMaintenance SupervisorManagement AssociateManagement TraineeManager in TrainingManaging DirectorMarketing CoordinatorMarketing InternMarketing RepresentativeMecrchandise and Inventory LeaderMedia ManagerMeeting PlannerMentorMerchandise Flow Team MemberMerchandising AssociateMerchansing And Inventory LeaderMilMobile Phone TechnicianModular TeamModule LeadMonitorMowerMuleMultiple Departments in inbound and outbound.Network EngineerNew London CtNight AuditorNight ManagerNight SupervisorNight Team MemberNoneNot availableOctober 2015t- Part TimeOder FillOfficial New Year's Eve CelebrationOpenerOperational ManagerOperations AssistantOutreach CoordinatorOvernight Pets HotelOvernight hotelOvernight pet hotel Overnight workerOvernighter in PetshotelPCSPSAPackage HandlerPacker/ShipperParalegalPart time BatherPart time position in the "Pet Hotel"Part-Time BatherPayroll OfficerPersonal Banking ManagerPersonal Care AssistantPet Hotel Lead Pet Hotel LeaderPet Hotel SeniorPet SalonPet StylesPet StyliestPet expertPet hotel Pet hotel night personPet productionsPet smartPetCare Lead/ Pricing ExpertPetCo/PetSmartPetSmart BatherPetSmart Pets Hotel SeniorPetcare PetmartPets hotel PetsHotelPetsHotel StaffPetshotelPetsmart PetsHotel LeadPetsmart batherPetsmart employeePhone OperatorPlan ManagerPorterPortfolio ManagerPostal ClerkPrefer not to answerPricing ManagerProduct OwnerProduct TrainerProduction CoordinatorProduction ManagerProfessional BaterProfessional PetstylistProject AssociateProject ManagerPromoterPullerQuality Assurance EngineerQuality Assurance ManagerQuality Control SupervisorRackerReal Estate AssociateReceiving SupervisorRecruitment ManagerRecyclerRegional ManagerRegional Sales ManagerRegional Vice PresidentReservationReservationistRetail FloaterRetail workerRick AaronSRCSafety SpecialistSales ConsultantSales LeaderSales MerchandiserSales and Marketing ManagerSales and Service TechnicianSalonSalon Leader (grooming)Salon leaderSalon workerSeasonal PetsHotel AssoicatesSenior AnalystSenior BatherSenior Business AnalystSenior Contract RecruiterSenior Customer Service RepresentativeSenior Customer Support RepresentativeSenior Employment SpecialistSenior Financial AnalystSenior Legal AssistantSenior Loss Prevention ManagerSenior Merchandise ManagerSenior Night AuditorSenior Operations AnalystSenior PetsHotelSenior Pricing AnalystSenior Product SpecialistSenior Program ManagerSenior Retail Sales AssociateSenior Sales LeaderSenior Sales SpecialistSenior Shift LeaderSenior Support SpecialistSenior Systems AnalystSenior Team LeaderSenior Web ProducerServerService ManagerService TechnicianShelter AssociateShipping CoordinatorSite ManagerSocial Media ManagerSoftware ArchitectSolutions ManagerSpa AssociateSpecialtySrcStore ClerkStore LeadershipSuperintendentSupply Chain AnalystSupply Chain ManagerSupply Chain SpecialistSupport StaffSystems AnalystTeam TrainerTechnical Support SpecialistTraductor/aTrainee EngineerTraining CoordinatorTraining SpecialistTransportation CoordinatorUnemploymentUser Experience ManagerV olunteerVendor ManagerVeterinarianVolunteer AssistantWarehouse SupervisorWarehouse TechnicianWarehouse/DriverWeekend OperationWhatever they needed in the momentbather in saloneverythingfish wallgrooming and bathing dogsmany positions held.oofoperationotherpet hotel employeepetcare leadpetsmartstokerw eight, temp
All locationsAbbotsford, BCAjax, ONAncaster, ONAurora, ONBarrie, ONBedford, NSBelleville, ONBolton, ONBrampton, ONBrandon, MBBrant, ONBrantford, ONBurlington, ONBurnaby, BCCalgary, ABCambridge, ONCharlottetown, PEChatham-Kent, ONChilliwack, BCCoquitlam, BCDartmouth, NSDelta, BCDuncan, BCDurham, ONEdmonton, ABEtobicoke, ONFredericton, NBGeorgetown, ONGloucester, ONGrande Prairie, ABGreater Sudbury, ONGreater Toronto Area, ONGuelph, ONHalifax, NSHamilton, ONKamloops, BCKanata, ONKelowna, BCKennedy, SKKingston, ONKitchener, ONKitchener-Waterloo, ONLangford, BCLangley, BCLeader, SKLethbridge, ABLloydminster, ABLondon, ONMaple, ONMaple Ridge, BCMarkham, ONMedicine Hat, ABMilton, ONMiramichi, NBMississauga, ONMoncton, NBNanaimo, BCNepean, ONNewmarket, ONNiagara Falls, ONNorth Bay, ONNorth Vancouver, BCNorth York, ONOakville, ONOkotoks, ABOrangeville, ONOshawa, ONOttawa, ONPenticton, BCPeterborough, ONPickering, ONPort Coquitlam, BCPrince Albert, SKPrince George, BCRed Deer, ABRegina, SKRichmond, BCRichmond, ONRichmond Hill, ONSaint John, NBSarnia, ONSaskatoon, SKSault Ste. 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ILCovina, CACranberry Township, PACrestwood, ILCrystal City, MOCrystal Lake, ILCullman, ALCulpeper, VACulver City, CACumberland, MDCumming, GACuyahoga Falls, OHCypress, TXD'Iberville, MSDallas, TXDallas-Fort Worth, TXDalton, GADaly City, CADanvers, MADanville, VADarien, ILDavenport, FLDavenport, IADawsonville, GADayton, OHDaytona Beach, FLDearborn, MIDecatur, ALDecatur, ILDeKalb, ILDelavan, WIDelaware, OHDel City, OKDelray Beach, FLDenton, TXDenver, CODes Moines, IADestin, FLDetroit, MIDevon, PADickinson, TXDickson City, PADothan, ALDouglasville, GADover, DEDowners Grove, ILDowney, CADowningtown, PADrexel Hill, PADublin, CADublin, OHDubuque, IADulles, VADuluth, GADuluth, MNDuncanville, TXDundalk, MDDunkirk, MDDunkirk, NYDunwoody, GADurham, NCEagan, MNEasley, SCEast Aurora, NYEast Brunswick, NJEast Greenbush, NYEast Hanover, NJEast Hartford, CTEast Lansing, MIEaston, MDEaston, PAEast Peoria, ILEast Point, GAEastvale, PAEast Walpole, MAEast Wenatchee, WAEau Claire, WIEden Prairie, 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INFort Worth, TXFountain Valley, CAFramingham, MAFranklin, INFranklin, NJFranklin, TNFrederick, MDFredericksburg, VAFremont, CAFresno, CAFresno, TXFridley, MNFriendswood, TXFrisco, TXFullerton, CAFulshear, TXFuquay-Varina, NCGahanna, OHGainesville, FLGainesville, GAGainesville, VAGaithersburg, MDGalveston, TXGarden Grove, CAGarfield, NJGarland, TXGarner, NCGastonia, NCGeneva, ILGeorgetown, TXGermantown, MDGig Harbor, WAGilbert, AZGilroy, CAGlen Allen, VAGlen Burnie, MDGlen Carbon, ILGlendale, AZGlendale, CAGlendale, COGlendora, CAGlen Mills, PAGlenmont, NYGolden, COGoldsboro, NCGonzales, LAGoodyear, AZGrafton, WIGrand Blanc, MIGrand Forks, NDGrand Junction, COGrand Prairie, TXGrand Rapids, MIGrandville, MIGreece, NYGreeley, COGreen Bay, WIGreenbelt, MDGreenburgh, NYGreenfield, INGreenfield, WIGreensboro, NCGreensburg, PAGreenville, NCGreenville, SCGreenwood, INGreenwood, SCGreenwood Village, COGreer, SCGresham, ORGrove City, OHGroveport, OHGuaynabo, PRGulfport, MSGurnee, ILHadley, MAHagerstown, MDHamilton, OHHampton, VAHanford, CAHanover, MAHanover, MDHappy Valley, ORHarahan, LAHardeeville, SCHarker Heights, TXHarlingen, TXHarriman, NYHarrisburg, PAHarrisonburg, VAHartford, NYHarvey, LAHatboro, PAHattiesburg, MSHawthorne, CAHelena, MTHellertown, PAHemet, CAHenderson, NVHendersonville, NCHendersonville, TNHenrico County, VAHenrietta, NYHermitage, TNHesperia, CAHickory, NCHighland, INHighland Park, MIHighlands Ranch, COHigh Point, NCHilliard, OHHillsboro, ORHilton Head Island, SCHinesville, GAHinton, WVHiram, GAHixson, TNHobart, INHoffman Estates, ILHolland, MIHolland, OHHollywood, FLHolmdel, NJHoover, ALHopkinsville, KYHorseheads, NYHot Springs, ARHouma, LAHouston, TXHowell, MIHuber Heights, OHHudson, MAHudson, NYHudson, WIHumble, TXHuntington, NYHuntington Beach, CAHuntington Station, NYHuntsville, ALHurst, TXHutchinson, MNHyannis, MAIdaho Falls, IDIndependence, MOIndiana, PAIndianapolis, INIndustry, CAInland Empire, CAIrving, TXIssaquah, WAIthaca, NYJackson, 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NMLas Vegas, NVLatham, NYLauderhill, FLLaurel, MDLaurel, MTLawnside, NJLawrence, KSLawrenceville, GALawton, OKLayton, UTLeague City, TXLeander, TXLebanon, PALeesburg, FLLeesburg, VALeominster, MALevittown, NYLevittown, PALewisville, TXLexington, KYLexington, NCLexington, SCLiberty, MOLilburn, GALincoln, CALincoln, NELincoln Park, ILLittle Rock, ARLittleton, COLiverpool, NYLivonia, MILockbourne, OHLogan, UTLoganville, GALombard, ILLone Tree, COLong Beach, CALong Island, NYLongmont, COLongview, TXLongwood, FLLos Angeles, CALouisville, KYLoveland, COLubbock, TXLufkin, TXLumberton, NCLynchburg, VALyndhurst, NJLynnwood, WAMacArthur, WVMacedonia, OHMachesney Park, ILMacon, GAMadison, INMadison, TNMadison, WIMagnolia, TXManahawkin, NJManassas, VAManchester, CTManchester, MOManchester, NHManhattan, KSManhattan, NYMansfield, OHMansfield, TXManteca, CAMantua, NJMaple Grove, MNMaplewood, MNMarietta, GAMarion, INMarlboro, NJMarlton, NJMarquette, MIMartinsburg, WVMartinsville, INMarysville, WAMaryville, TNMason, OHMassillon, OHMatteson, ILMatthews, NCMattoon, ILMayagüez, PRMayfield Heights, OHMays Landing, NJMcAllen, TXMcDonough, GAMcHenry, ILMcKinney, TXMcLean, VAMechanicsburg, PAMechanicsville, VAMedford, ORMedina, OHMehlville, MOMelbourne, FLMemphis, TNMenifee, CAMentor, OHMerced, CAMeriden, CTMeridian, IDMerriam, KSMerrillville, INMesa, AZMesquite, TXMetairie, LAMiami, FLMiamisburg, OHMichigan City, INMiddletown, NYMidland, MIMidland, TXMidlothian, VAMidwest, WYMidwest City, OKMilford, OHMililani Town, HIMillburn, NJMillbury, MAMillcreek, UTMilledgeville, GAMillsboro, DEMillville, NJMilpitas, CAMinneapolis, MNMinneapolis-Saint Paul, MNMira Loma, CAMiramar, FLMishawaka, INMissoula, MTMissouri City, TXMobile, ALModesto, CAMohegan Lake, NYMokena, ILMoline, ILMonaca, PAMonmouth Junction, NJMonroe, LAMonroe, MIMonroe, NCMonroe, NYMonroeville, PAMonrovia, CAMonterey, CAMontgomery, ALMontgomeryville, PAMonticello, MNMoore, OKMoorestown, NJMooresville, NCMorehead City, 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Overall reviews at PetSmart

Pet Groomer | Chilliwack, BC | Dec 12, 2018
I regret applying at PetSmart. Very Discouraging and Disappointing
I completely regret working here. Disappointing and Discouraging and Disheartening. I found training at PetSmart did not prepare me to work at other grooming salons. Training at this particular location did not even prepare me to work at PetSmart. Applying here was difficult and time consuming, 3+ months including the background check. For some reason I wasn’t getting the all the emails, even though my email address was confirmed by me and accurate. Finally getting through hiring process the computer troubles continued and it was difficult for me to sign in and get started, taking even more time. Getting through that and on to the first day working, tools were not available for me to complete my computer training completely, ie a completely working computer, on the days I was scheduled to do my computer training, the completely working computer was double booked and I was pressured to rush through it anyway, using a computer that had no sound and not being able to listen or watch all the safety and training videos. Starting in the salon, tools were not available for me to do my job, ie a grooming table to work on, so poorly prepared they were for another groomer to work there. Even though they knew over 3 months ahead a new groomer was coming. I felt my own personal grooming tools were not safe as the drawers in my stand did not lock and I was never given a key. The work environment there is anything but calm. Completely chaotic. Toxic. As a new employee the on the job safety
ProsEffort made on staff room which was appreciated:)
ConsEverything else
Pet Groomer | Winnipeg, MB | Nov 6, 2018
a bit problematic.
this may be a lengthy review but please read if you’re considering working here. i feel like 2 stars is generous, but because i was so happy when i first started this job, it deserves at least some recognition. I’ve been working at Petsmart for almost 3 years now, a bather for 1, and a groomer for almost 2. i used to be in love with my job, i would be excited to come to work. the people, the environment and the job itself made me SO happy. then i started grooming. management for the most part is horrible, almost petty like high school. once i started grooming, the environment changed completely. Petsmart has a great academy program to START grooming but once you have the training, get out of there as fast as you can. they only care about numbers and money, and are very inconsistent with rules and policies. 6 groomers have quit since i started working at this location, 4 of which were still on “contract” when they quit, which is another issue. they scare you into signing a 2 year contract, worth 5000-6000$, (including a tool kit which is nice) but won’t act apon it if you quit. as per inconsistency, all of my co workers and i have had different prices on our “contracts” which goes to show the professionalism of the company. a girl i went to the academy with didn’t even have to sign a contract. if you like the corporate structure, this might be the job for you, but i personally HATE grooming like an assembly line. i can comfortably groom 5-6 dogs in a 8 hour shift, but wou
ProsGuaranteed half an hour lunch breaks, great academy program, benifits, working with dogs.
Conseverything else
Pet Sitter | Surrey, BC | Jul 22, 2019
If you’re looking, look somewhere else.
First day? Yea they don’t care. Just get in there and learn on the job. Oh and you only have your 4-5 hour shift to learn it. And don’t mess up because there are things around that could hurt the animals! Next day? They give you a big speech about making sure you follow policy and procedure. Except, some of the procedures are set up for older stores, and don’t work in newer ones. What takes 10 minutes in an old store takes an hour in the new one. But don’t worry! After a while you’ll figure it out! Management doesn’t care. They play favourites, you come to them saying you have a problem, and they just tell you that they will fix it, and then nothing. You ask again, and they keep telling you that they will get to it later. Speaking of management, you want to get into it? Working hard doesn’t get you there. And if you are a pet trainer, you’re stuck. You can’t move to management, because you can’t be both. They can’t keep a secret either. Someone mentioned that they would be leaving the store to the managers, and by the next day, everyone knew, and the person didn’t want everyone knowing until they were ready. And your hours? Ridiculous. Mostly 4-5 hours long, and maybe 20 hours a week. Never more than 30 unless someone is out and you end up covering a ton of shifts. They will call you last minute any day to ask you to cover. One day off? Called! But the managers? Always 40 hours a week. And then they complain about how much work doesn’t get done, but it’s hard when the
ProsSnacks, animals
ConsShort hours, low pay, no advancement
Pet Groomer | Calgary, AB | Mar 25, 2019
Extremely toxic company and work environment.
Head office has unrealistic expectations in regard to employee quoatas in the grooming salon, they also require all groomer trainees to sign an non-competition contract before they will train you as a groomer. Now, before I get into everything else if you want to become a Pet Groomer DO NOT GO TO PETSMART! The training PetSmart offers is extremely mediocre, and does not touch on nearly enough. If you want to learn to be a groomer nothing beats an apprenticeship at a quality salon! Basic salon equipment is subpar, they buy cheaper equipment to save on expenses so quite often the salon in which I groomed at did not have working equipment. Having equipment serviced and replaced by head office is nearly impossible, often resulting in dangerous situations due to broken equipment (I once saw a stand dryer burst into flames while a colleague was using it due to the heating element malfunctioning from lack of maintenance done on the dryer). Salon environment was incredibly toxic, employees were bullied by the salon manager and a few of the managers preferred employees. Head office policy and procedures in regards to grooming made it difficult to groom dogs in a quick and efficient manner. We could only book appointments according to company policy which would create a backlog of clients waiting to have their pet checked in due to 4-8 dogs being booked for the same time slot. The check in process for a groom was incredibly lengthy which cut into precious groom time, and since head
ConsToxic work environment, manager turnover, employee turnover, training program, treatment of animals, management, bullying
Pet Sitter | Markham, ON | Oct 17, 2021
Don’t waste your time.
Where do I start… let’s start with some positives. If you are looking for a temporary job, where you can pick up some retail experience and super basic pet knowledge then it’s not bad. Now the cons, the company doesn’t care about you or the pets they sell. Your experience will depend on management. I worked in the petcare department mostly. You would think as someone who is responsible for the care of animals we sell ( fish, reptiles, birds and small animals). You would get some training… nope they will hire anyone even if you have no knowledge. Your expected to sell pets and help customers get what they need but how can you help them if you don’t know. They throw you on the floor and expect their poor overworked part time staff to teach them with no little staff or time. You could read their care guides to learn but the information is so outdated and some is down right dangerous. You will see animals go without due to staffing shortages which leads to sick or dead pets. You will come home both physically and mental drained every day for minimum pay. I was lucky to have a good team but high turnover rates, because most people that join won’t stay once they see how awful things are. The company has all these high standards but won’t give enough staff so your set up for failure. Unless your a groomer or management there is no room to move up. Your supposed to get yearly evaluation and raises but good luck if they even do them. Unless you dedicate your life and get yourself into
ProsPets and great coworkers
ConsPoor pay, overworked, understaffed, poor management, sick animals
Trainee Engineer | Kitchener-Waterloo, ON | Dec 21, 2018
Terrible company to work for
Might be fine if you’re just part-time because I didn’t mind the job as a bather, although you are getting paid min. wage for a job that deserves WAY MORE than that. Academy was a nice experience. But working as a full time groomer, again at min. wage until you’re done your 200 dogs (which is so little for how hard this job is), was stressful to the point where it affected me outside of the workplace and nobody in management had any solution for me after trying to go on a short leave and asking to transfer stores. I did not feel like I received enough training and supervision when I was working as a brand new groomer. I worked a couple months without a salon manager to guide me during my 200 dogs and had to teach many things to myself. When a manager finally did start working in the salon, I felt too pressured to know the things I couldn’t teach myself, and I was behind where I should have been at my point in the transition (from groomer trainee to SIT I think?), so it was time to go up in # of dogs per day but I honestly wasn’t ready. Speed or skill wise. I really didn’t know what the solution was, however I wanted to extend my options. However, when I requested the store transfer, I was told the job would be stressful at any location. Didn’t want to break my contract but couldn’t bare to go to work anymore. I have never experienced major anxiety before this job and I went to counselling to try to get over the anxiety, because it was definitely situational. After two sessio
ProsGood benefits, vacation
ConsLow pay, stressful, lack of support
Pet Groomer | Etobicoke, ON | Dec 29, 2014
Fast paced environment, stressful and multi tasking.
A typical day at work would be coming in, doing opening duties: turning on the computers, turning on phones, washing water bowls, letting the shampoos run for a bit, setting up grates for the bath tubs and drains. Checking to see how many dogs you have for the day, to check any availability the appointment book has and answering phone calls. Greeting customers as they walk in and also greeting the dogs that you are about to groom, checking the condition of the coat the dog is in and to see what cut the parent wants. I would open up their previous files to check if vaccinations are up to date and if not, to fill them in or call the vet. Reviewing what the parents wants done and printing out the service card and to make them sign the card on agreeing the length, type of cut, information is correct and the time that the dog will be done. While grooming the dog, customers would come in for walk-in services, phones would be ringing, checking in and our your other dogs all at the same time, also making sure the first dog gets out at the time the parent signed for. For closing duties: filing the service cards in the proper order, cleaning the salon, using disinfectant to clean the kennels, tables and tools, shutting down computers, cleaning the bathtubs and drains and sweeping/ vacuum hair from the floor and plugging in the phones to charge. I have learnt to deal with complains and issues, also how to deal with stressful situations. For a few months we were on and off with managers,
Prosfriendly staff, comfortable to work, reward cards
Consaggressive dogs
Pet Sitter | Richmond, BC | May 15, 2017
Horrible Management
A good work place really depends on the people that surround you and good management is what makes or breaks associates. This has been the worse management I have ever experienced and I have no idea how almost all the managers at my store were hired. They are all incompetent, show clear favoritism, and don't do anything except give excuses that seem extremely dismissive when you come with complaints. The company says they have an open door policy but all it seemed like to me was just a door for them to shut you out if they don't like you anymore. I went to them with reasonable complaints such as schedules not being placed out in time (only 2 days before the next week when they're supposed to be 2 WEEKS in advance), horrible scheduling where there would be only 2 associates working in the entire store, needing help in pet care, etc. Except they twisted my feelings to make it seem like I'm only feeling this way because I was going through some personal trauma (like my grandfather passing and getting my car broken in to). However a few months have passed and I still feel the same so it's most definitely not because of that... Mostly all the pet care associates and a few others feel this place is toxic due to poor management. I enjoy the animals, I enjoyed what I was doing, but the workplace culture is horrendous. All they focus on is sales when really they forget about the animal care aspect of the store especially because we have LIVE ANIMALS AND FISH. Honestly, if they had h
ConsShort hours, understaffed, worse managers in the world
Retail Sales Associate | London, ON | Apr 27, 2021
If you have a good team, it's an okay job
Your experience at PetSmart will vary greatly depending on the group you're working with. The company keeps stores understaffed to save money. Pet care cannot complete their tasks due to being pulled for other things like cash, picking, and stocking amidst serving customers. If you're not management, your hours can fluctuate from 4h to 30h a week depending on the season and the manager. You usually get 4h shifts so they don't have to give you a break. Animal vendors frequently send ill and injured animals which are then added to pet care responsibilities for treatment. There is almost no training in terms of animals and nutrition; research on your own time or annoy your coworkers with questions. Retail already has many difficult customers but pet retail is a whole new ball game. There are several people who do not care about the necessities for animals and no matter how kind you are about educating, they will be terrible to you and their pets. We're supposed to educate customers yet cannot refuse to sell fish that grow to 16" to customers with 3gal tanks. We are cursed at for making suggestions that cost customers money or effort because they didn't mean to sign up for regularly spending money or time on the care of a living being, they just wanted a plaything or a decoration. We are given bare minimums for information which makes people think their animals can be happy in inadequate environments. If you are a water-off-a-duck's-back type of person, you would do just fin
ProsPetting puppers, helping cat rescues, sometimes people listen when you try educating, good team = good environment
ConsCorporate nonsense, understaffed, rude customers, poor training, inadequate animal enclosures
Pet Groomer | Brampton, ON | Mar 12, 2013
Answer phone, groom dogs, clean. Overall not bad if your managers are decent.
At work I would answer phone calls, usually to book an appointment or to give quotes. During a check in, I would look over the dogs coat, skin, teeth, nails and ears and make suggestions\express concerns for grooming. Example, If a dogs coat is matted and I have to shave him\her I would explain to the owner what matts are, what matts do to the skin, how it effects the dog physically and emotionally, what to expect and how to prevent matts in the future. Then I would suggest special shampoos and conditioners to help the irritated skin. During check out I will go over what the dog coat was like, how it is now, what to expect and how to maintain skin\coat at home. Other duties involved cleaning, helping other groomers if they have a difficult dog, showing customers the products we sell, training new employees. Although I went to college for animal care I also went to the petsmart grooming acedemy there I learned how to groom dogs. I learned customer service skills. Coworkers are great and we get along well. Dog grooming in general is not an easy job. You definitely need patience with the dogs and customers, you need a strong stomach (its not a glamours job by any means), you also need confidence and knowledge about animal behavior. One of the hardest things is dealing with an aggressive dog. Not only do you need fast reflexes, but its important to be very careful. Sometimes it can not be done, but if it does get done it is very rewarding. The most enjoyable part is building
Prosbenefits, employee of the month gets a chocolate bar or a drink, sometimes there is a service selling competition and whoever wins gets a prize
Conslong hours, even if extremly slow people who work on commission have to stay the whole day
Lead Associate | Allegany County, MD | Oct 29, 2017
Only if you're desperate - even then you could probably do better
An average day: prepare the store for opening by counting the tills and setting up the registers. Remove the fish that died overnight (you will have some each day), feed the adoptable cats and fish, clean out the cat's cages. Once the store is open: check in dogs at the salon, run the cash register, stock shelves, customer service, answer phones, schedule grooming appointments, assist groomers with dogs, handle complaints, catch and bag fish, and always sell, sell, sell. At the end of the day clean the fish tanks, scrub the fish's filtration socks, count the tills, prepare the deposit, face the store, and clean the bathrooms. Part time/full time: As with many companies today, Petsmart (the LaVale store) has more part-time employees than full-time employees. While this is economical for the company, it is one of many ways the company shows it's employees they don't matter. The big difference between part-time and full time: vacation days, paid holidays, and health benefits. For Petsmart, part-time is considered 28 hours a week or less. Work life balance: This may have changed since I left but previously to obtain a job at the LaVale Petsmart you had to have open availability. This in and of itself is not unusual, but it's taken advantage of here. For example, it was normal to have 1-2 clopens a week. (A clopen is when you close the store at night, then reopen it the following morning.) In that same week, you could work a morning shift, afternoon shift, and an evening
ProsPeople bring their dogs in, that always brightens the day
ConsEverything else.
Cashier/Stocker | Springfield, OH | Feb 27, 2019
What started out great, became a nightmare.
I started at PetSmart as a cashier. I really enjoyed my job, and had the confidence to do it good and get things done on time and answer any and all questions to the best of my ability. I really liked my managers and everyone seemed super nice, in the beginning... I eventually got into petcare, which of course made my hours go up. Everything was going great, and the weekly pay checks were awesome. Me loving to work, started to think of all the things I could do to up my hours even more. So I asked the store manager what I could do. When I was hired, she told me the more stuff I could do the more hours I could get. She then put me in grooming as a bather. And that.. is where everything went downhill. Me being very confident in my ability to adapt to any job, was met with hate and high school drama the moment I walked into that grooming salon. During my job out on the floor, I barely interacted with the groomers so I really wasn’t prepared for how they were when I was then completely ripped out of pet care and put into grooming every single day. Which is not what I wanted(I was hoping to do bathing twice a week, and petcare the rest because I was one of only 3 people that could properly do petcare). I was then doing bathing five times a week. After two weeks, I already knew I didn’t want to do bathing anymore. I went to my store manager and she told me to ignore their behavior and that it wasn’t worth reacting to aka I was completely shut down instead of her actually going and
ProsWeekly pay, working with animals
ConsBad management, low hours
Management Associate | Oregon | Sept 9, 2019
If you like animals.. You'll hate it.
Some stores are apparently better, but the district I worked in drilled it home to me that my words didn't matter, I was spending every day fighting against the company, and customers didn't know who to trust. They want you to hand out "care guides" that give INCREDIBLY inaccurate information (such as hamsters loving to live with a friend, birds only needing a tiny cage, bettas needing only .5 gallons, etc) and while the company policy says you can refuse a sale, you will almost never be allowed to regardless of the conditions. I've had a customer yell at me that "it's not about the hamster, it's about me" when I suggested skipping on the hamster ball due to the injury risks they pose, or at least only using with close supervision in case of an emergency. I've had people tell me to feed my pet bird to a snake because a snake is better. I've had people tell me to flush my betta fish because they don't deserve a 10 gallon tank and I should get something more entertaining. The customer base is rough and continues to decline as petsmart drifts farther from good animal care and other companies drift closer, leaving petsmart with the (typically) less caring people who don't care what their animal needs as long as they still own it and do whatever they want with it. Management varies greatly store to store and you won't know for sure if you've got someone who knows how to do their job and will also care about you even as an employee until you've been stuck there for a year
Product Manager | Pleasant Hills, PA | Feb 1, 2014
Terrible management
A typical day at work for the pet products manager, was arriving at the location at approximately 3:50am to let the rest of the team into the building to begin work. This would consist of a little bit of paperwork, while your team moves displays and pulls out the pallets, working, with the team to unload all pallets, stock shelves, move overstock into places, and correct wrong overstock placement from the previous evening. The next person comes in around 7:45. I would like to state before you read the rest of this: I LOVED my job. The reason I left so quickly was because of the upper management within the store. The general manager and the operational manager became some of the most awful people I have ever met, but they weren't always that way. When I first accepted the job, I was very excited to be working there with them. They were both very nice, even leaving me cute “welcome to the family” notes. I was in heaven. I felt like I had finally made it to a place where I belonged. But during my first few weeks all of my coworkers told me about the two upper managers and about how awful they were, a few of the girls even told me to run! I laughed them off and assured them that they were really nice to me and I would keep an eye out. Then, about 3 weeks in they started being short with me, after that downright rude, even mean. The Operations Manager actually shut a door in my face while I asked her for help one day. Another example, I had used a forklift at my p
Prosgreat pay, nice benefits, bonuses, petting puppies, its a work out
ConsRude management, terrible HR department, weird hours, continued work in sweaty clothes
| United States | Apr 6, 2021
Can be a fun place to work, until you become upper management.
I worked my way up from a part-time employee to a full-time leader position. I did what was required of me at all times, even went above and beyond to help cover extra shifts when associates call out or don’t show up to their scheduled shifts. Some days I worked 12+ hour shifts in order to help out “the pack.” You’re constantly told you’re doing a great job and that you’re an excellent addition to the team. Except when it’s inconvenient for the team. Constant drama and bickering amongst the employees. I have a degree but unfortunately petsmart pays me more than working in my actual field of study. I’ve tried to mention to management that I’d like to move up to a corporate level position, seeing that I feel that I’m ready for it. But I’m told I’m “too young” and that I’m perfectly fine where I’m at. No opportunities to move up within the company. I don’t want to be a leader for 25+ years before being considered for a corporate level position. Everything is great and you have an advantage, until you decide to have a family. Schedule is limited and management becomes upset if you can’t respond to emergency incidents or help cover a shift if somebody calls out. Management is always micro-managing what you do, they don’t let you run your department without some sort of negative input. You can’t hire employees without consulting with the district leader first. It’s an extremely stressful company to work for, if you’re at the retail level. Management also takes your words and twists
ProsThe pets, pet parents. Great benefits.
ConsInconsistent hours, no set schedule. Management talks down to you.
Salon Receptionist | Puyallup, WA | Oct 25, 2021
Management isn't what it should be at nearly every Petsmart I've worked
I've worked for Petsmart for quite some time. And management has always been a struggle. Particularly Salon managers. It's not an easy position to keep filled. Each salon has a team of people that grow close too eachother as they are essentially in a fish tank. So as a manager it can be like going into a shark tank until said manager gets their barring. Even then managers and associates are not compensated as well as they should be for thier work load. Most associates I know recieved 1 or more injuries most often bites, but hands can get tendionitis or carpal tunnel, your shoulder can get injured and your back. You will meet really nice dogs and nice people, but you will also meet the far opposite. What I hate most about this job was that I am not allowed to demand abusive owners to leave not can I contact animal control on the owner. Clients can be unreasonable and most managers hand them whatever they want like a skilled child having a tantrum. Causing continuous mistreatment to emplyees and services. Getting discounts and things for free due to those tantrums. Often times the clients complaint was something untrue or due to thier own neglect to thier pet. Clients pet is so matted that when shaved the fur comes off as one solid peice. Client complains the dog is naked even though you warned them 7 times at check in and suddenly they get a discount or a free groom. Does it matter if you did everything right? Made sure client was aware and why. Had client sign all
ProsDogs, the ability to limit contact with people. Has strict regulations protecting pets, usually good about making sure you get your lunch, working with dogs more then people, Usually some freedom to go home when dogs are finished
ConsFavoritism matters oftentimes more then work ethic, Are often over booked causing stress, and injurys happen throughout, breaks are difficult to take and the inviroment can be over wheeling
Care Specialist | Henrico County, VA | Nov 25, 2019
Good Job but underpaid, Management wasn't the best
PetSmart was by far my favorite job I've had yet, my dream always was to take care of animals so I absolutely adored the time I spent there. The problem was having a manager who would misgender me daily, and did it the entire time I was there, despite other staff and customers alike calling me the correct pronouns. Even the customers would ask why she would do it. She was known to misgender all previous trans employees as well apparently. She also, despite being the pet care manager, was never in pet care. I don't think I had ever once seen her actually working in petcare. She didn't even know what food we fed the doves. She was also the reason over half our staff had tried to quit at various points throughout their time at petsmart. Either way, I and the maybe 2 other capable petcare employees had to pick up on her slack an do her job for her. I quit due to the lack of training for petcare which led to mistreatment of the animals, and no matter how hard i tried to make sure these animals got what they needed they were always underfed, dehydrated, or dying. As I left, apparently every Syrian hamster in the store died due to a bad shipment. I had already dealt with the deaths of multiple hamsters, and they refused to allow me to head home early despite the fact I had spent the majority of the shift sobbing and unable to hold myself together. And I know there are policies in place that say they have to allow employees to go home early if they are unable to emotionally handle th
Lead Associate | Northville, MI | Aug 18, 2015
Excellent place for retail work.
For a typical day, which was for me a closing shift in the Pet Care Department, I would 'do my rounds' and check the animals for food, water, health, proper sign-age, habitat display, etc., as well as assist customers throughout the day. I would also spend time cleaning up messes, scrubbing tanks, organizing the department, as well as backing up cashiers, and occasionally getting carts. I would break for lunch, repeat all that stuff I just mentioned, then go home. I learned that my favorite part of working at a pet store wasn't the animals, although that was a huge chunk of it, it was working with the customers. I LOVE interacting with people, especially educating them on the proper care of their pets. I quickly found out that if it didn't bark or meow, people often had no idea what the flip they were doing to take care of their pet, to put it crudely. So, I really got into reading books and magazines on those various types of pets to really provide them with the best possible knowledge to do so. With a couple of exceptions that are now all thankfully gone, I got along great with the management. I personally had very few problems with them, save for some that had poor attitudes or who just tanked at interfacing with people politely. Co-workers at my location are super-crazy awesome. With one exception or two, everyone has been real nice and easy to work with. There's a great sense of teamwork in my department, especially. The absolute harde
ProsSchedule flexibility, great work environment, working with pets.
ConsCustomers not caring about goldfish and having to sell them to them knowing that, over and over again.
Guest Service Agent | Fremont, CA | Feb 25, 2015
A Season Dog Watcher.
When I first went into this interview it was just as a seasonal Cashier position but when I got to talking with the manager I told her about my interest in hotels and she was really excited that I wanted to work in that area. 5 minutes into the interview I was already told that she liked me and we went over to the hotel in the store to take a tour of the place. It was really amazing that I would be able to get hotel experience and work with some of my favorite animals. I was offered the job the same day to work at the front desk but I just needed to take a urinalysis to make sure that I was drug free. I was fine with that and did it the same day and called up the manager (this was on a Thursday). That Sunday was my first day of training and it was really interesting. Now my job as a Guest Service Associate varied depending on what time my shift was but here's the run down. Getting there in the early morning meant that I would go through the paperwork that the previous night had done. Going through Master Boarding Agreements (MBA) to ensure everything is correct and update it in the TouchPoint system. This time is also the heaviest time in regards to check-ins because most people drop their dogs off for Doggy Day Camp so they can go to work. The check in goes something like this: If the Pet Parent (PP) is a regular we already know the name and dog so we do a quick look-up and pull out the paperwork. We go over what the pet will do for the day, if they'll be fed, if th
ProsGreat co-workers, working with pets is great, connecting with people in a different way.
ConsPay was just over minimum wage, hours died down near the end to only work a couple days a week, some pet parents were very rude.

Questions and answers about PetSmart

Why did you leave your job at PetSmart?
Asked Mar 23, 2017
Management is of poor quality. If you’ve worked in the Ottawa east pets hotel, you know who I’m talking about.
Answered Oct 20, 2020
Stressful being a bather.... now they’re booking 5 dogs for a person doing 5 hr shifts.... owners don’t always get what they pay for. Sometimes dogs leave wet, damp... undone.
Answered Sept 14, 2020
What would you suggest PetSmart management do to prevent others from leaving?
Asked Mar 21, 2017
Leadership is lacking if not absent. The current store manager does not seem to have the skills needed to communicate clearly, honestly and directly. He is condescending, sarcastic and uses personal attacks. He is disrespectful. Leadership is about leading not making employees feel small.
Answered May 25, 2021
Higher pay especially for bathers in grooming dept... it’s actually hazardous..... $14 an hour to wrestle with a 100 lb dog isn’t worth it and coworkers are so stingy with helping you.
Answered Sept 14, 2020
What should you bring to an interview? What's the PetSmart dress code?
Asked May 17, 2017
Know the competition, know the big brands in the building, have a take on why you would fit in the Pet space.. No real dress code...Jeans are acceptable. just bring a big shield!
Answered Aug 23, 2019
My resume paper
Answered Jul 15, 2018
What advice would you give the CEO of PetSmart about how to improve the company?
Asked Feb 28, 2019
You need hours to run your locations and be profitable. You do realise it's your employees that are making your money, right? Chasing quarterly profits is driving the brand into the ground. Also, drop those silly, overly cheerful commercials because that's disingenuous. Nobody working for you is that happy.
Answered Jan 13, 2022
Management needs TRAINING. There are so many programs to train managers to be decent human beings at work that it boggles the mind why you do not try using some. Take your managers off site and train them in how to manage, motivate and run a team. You will save money because the staff turnover will drop. Rudeness, bullying, huffing at people, being generally twits is not a recommendation as a place of employment. Let me put it this way: I quit, I would not permit a child of mine to work there, I am no longer a customer there (unless I am really out of all alternatives), I do indeed recommend other companies strongly to friends and family. This is based solely on your HR culture. WHY is it necessary to drive people from your business by having a near toxic culture? Employees are Internal Customers. They are also customers and have friends and family too. Walk the walk; do not just Talk the Talk! You have a great concept and an awesome mission statement etc. Now, put this in place in the stores.
Answered Dec 20, 2019
How old do you have to be
Asked May 18, 2018
At least 16
Answered Jan 7, 2019
You need to be 18 to work here.
Answered Jan 2, 2019