I regret applying at PetSmart. Very Discouraging and Disappointing
I completely regret working here. Disappointing and Discouraging and Disheartening. I found training at PetSmart did not prepare me to work at other grooming salons. Training at this particular location did not even prepare me to work at PetSmart. Applying here was difficult and time consuming, 3+ months including the background check. For some reason I wasn’t getting the all the emails, even though my email address was confirmed by me and accurate. Finally getting through hiring process the computer troubles continued and it was difficult for me to sign in and get started, taking even more time. Getting through that and on to the first day working, tools were not available for me to complete my computer training completely, ie a completely working computer, on the days I was scheduled to do my computer training, the completely working computer was double booked and I was pressured to rush through it anyway, using a computer that had no sound and not being able to listen or watch all the safety and training videos. Starting in the salon, tools were not available for me to do my job, ie a grooming table to work on, so poorly prepared they were for another groomer to work there. Even though they knew over 3 months ahead a new groomer was coming. I felt my own personal grooming tools were not safe as the drawers in my stand did not lock and I was never given a key. The work environment there is anything but calm. Completely chaotic. Toxic. As a new employee the on the job safety
ProsEffort made on staff room which was appreciated:)
Pet Groomer | Winnipeg, MB | Nov. 6, 2018
a bit problematic.
this may be a lengthy review but please read if you’re considering working here. i feel like 2 stars is generous, but because i was so happy when i first started this job, it deserves at least some recognition.
I’ve been working at Petsmart for almost 3 years now, a bather for 1, and a groomer for almost 2. i used to be in love with my job, i would be excited to come to work. the people, the environment and the job itself made me SO happy. then i started grooming. management for the most part is horrible, almost petty like high school. once i started grooming, the environment changed completely. Petsmart has a great academy program to START grooming but once you have the training, get out of there as fast as you can. they only care about numbers and money, and are very inconsistent with rules and policies. 6 groomers have quit since i started working at this location, 4 of which were still on “contract” when they quit, which is another issue. they scare you into signing a 2 year contract, worth 5000-6000$, (including a tool kit which is nice) but won’t act apon it if you quit. as per inconsistency, all of my co workers and i have had different prices on our “contracts” which goes to show the professionalism of the company. a girl i went to the academy with didn’t even have to sign a contract. if you like the corporate structure, this might be the job for you, but i personally HATE grooming like an assembly line. i can comfortably groom 5-6 dogs in a 8 hour shift, but wou
ProsGuaranteed half an hour lunch breaks, great academy program, benifits, working with dogs.
Pet Sitter | Surrey, BC | Jul. 22, 2019
If you’re looking, look somewhere else.
First day? Yea they don’t care. Just get in there and learn on the job. Oh and you only have your 4-5 hour shift to learn it. And don’t mess up because there are things around that could hurt the animals! Next day? They give you a big speech about making sure you follow policy and procedure. Except, some of the procedures are set up for older stores, and don’t work in newer ones. What takes 10 minutes in an old store takes an hour in the new one. But don’t worry! After a while you’ll figure it out!
Management doesn’t care. They play favourites, you come to them saying you have a problem, and they just tell you that they will fix it, and then nothing. You ask again, and they keep telling you that they will get to it later. Speaking of management, you want to get into it? Working hard doesn’t get you there. And if you are a pet trainer, you’re stuck. You can’t move to management, because you can’t be both. They can’t keep a secret either. Someone mentioned that they would be leaving the store to the managers, and by the next day, everyone knew, and the person didn’t want everyone knowing until they were ready.
And your hours? Ridiculous. Mostly 4-5 hours long, and maybe 20 hours a week. Never more than 30 unless someone is out and you end up covering a ton of shifts. They will call you last minute any day to ask you to cover. One day off? Called! But the managers? Always 40 hours a week. And then they complain about how much work doesn’t get done, but it’s hard when the
ConsShort hours, low pay, no advancement
Pet Groomer | Calgary, AB | Mar. 25, 2019
Extremely toxic company and work environment.
Head office has unrealistic expectations in regard to employee quoatas in the grooming salon, they also require all groomer trainees to sign an non-competition contract before they will train you as a groomer. Now, before I get into everything else if you want to become a Pet Groomer DO NOT GO TO PETSMART! The training PetSmart offers is extremely mediocre, and does not touch on nearly enough. If you want to learn to be a groomer nothing beats an apprenticeship at a quality salon!
Basic salon equipment is subpar, they buy cheaper equipment to save on expenses so quite often the salon in which I groomed at did not have working equipment. Having equipment serviced and replaced by head office is nearly impossible, often resulting in dangerous situations due to broken equipment (I once saw a stand dryer burst into flames while a colleague was using it due to the heating element malfunctioning from lack of maintenance done on the dryer).
Salon environment was incredibly toxic, employees were bullied by the salon manager and a few of the managers preferred employees. Head office policy and procedures in regards to grooming made it difficult to groom dogs in a quick and efficient manner. We could only book appointments according to company policy which would create a backlog of clients waiting to have their pet checked in due to 4-8 dogs being booked for the same time slot. The check in process for a groom was incredibly lengthy which cut into precious groom time, and since head
ConsToxic work environment, manager turnover, employee turnover, training program, treatment of animals, management, bullying
Trainee Engineer | Kitchener-Waterloo, ON | Dec. 21, 2018
Terrible company to work for
Might be fine if you’re just part-time because I didn’t mind the job as a bather, although you are getting paid min. wage for a job that deserves WAY MORE than that. Academy was a nice experience. But working as a full time groomer, again at min. wage until you’re done your 200 dogs (which is so little for how hard this job is), was stressful to the point where it affected me outside of the workplace and nobody in management had any solution for me after trying to go on a short leave and asking to transfer stores. I did not feel like I received enough training and supervision when I was working as a brand new groomer. I worked a couple months without a salon manager to guide me during my 200 dogs and had to teach many things to myself. When a manager finally did start working in the salon, I felt too pressured to know the things I couldn’t teach myself, and I was behind where I should have been at my point in the transition (from groomer trainee to SIT I think?), so it was time to go up in # of dogs per day but I honestly wasn’t ready. Speed or skill wise. I really didn’t know what the solution was, however I wanted to extend my options. However, when I requested the store transfer, I was told the job would be stressful at any location. Didn’t want to break my contract but couldn’t bare to go to work anymore. I have never experienced major anxiety before this job and I went to counselling to try to get over the anxiety, because it was definitely situational. After two sessio
ProsGood benefits, vacation
ConsLow pay, stressful, lack of support
Pet Groomer | Etobicoke, ON | Dec. 29, 2014
Fast paced environment, stressful and multi tasking.
A typical day at work would be coming in, doing opening duties: turning on the computers, turning on phones, washing water bowls, letting the shampoos run for a bit, setting up grates for the bath tubs and drains. Checking to see how many dogs you have for the day, to check any availability the appointment book has and answering phone calls. Greeting customers as they walk in and also greeting the dogs that you are about to groom, checking the condition of the coat the dog is in and to see what cut the parent wants. I would open up their previous files to check if vaccinations are up to date and if not, to fill them in or call the vet. Reviewing what the parents wants done and printing out the service card and to make them sign the card on agreeing the length, type of cut, information is correct and the time that the dog will be done. While grooming the dog, customers would come in for walk-in services, phones would be ringing, checking in and our your other dogs all at the same time, also making sure the first dog gets out at the time the parent signed for. For closing duties: filing the service cards in the proper order, cleaning the salon, using disinfectant to clean the kennels, tables and tools, shutting down computers, cleaning the bathtubs and drains and sweeping/ vacuum hair from the floor and plugging in the phones to charge. I have learnt to deal with complains and issues, also how to deal with stressful situations. For a few months we were on and off with managers,
Prosfriendly staff, comfortable to work, reward cards
Pet Sitter | Richmond, BC | May 15, 2017
A good work place really depends on the people that surround you and good management is what makes or breaks associates. This has been the worse management I have ever experienced and I have no idea how almost all the managers at my store were hired. They are all incompetent, show clear favoritism, and don't do anything except give excuses that seem extremely dismissive when you come with complaints. The company says they have an open door policy but all it seemed like to me was just a door for them to shut you out if they don't like you anymore. I went to them with reasonable complaints such as schedules not being placed out in time (only 2 days before the next week when they're supposed to be 2 WEEKS in advance), horrible scheduling where there would be only 2 associates working in the entire store, needing help in pet care, etc. Except they twisted my feelings to make it seem like I'm only feeling this way because I was going through some personal trauma (like my grandfather passing and getting my car broken in to). However a few months have passed and I still feel the same so it's most definitely not because of that...
Mostly all the pet care associates and a few others feel this place is toxic due to poor management. I enjoy the animals, I enjoyed what I was doing, but the workplace culture is horrendous. All they focus on is sales when really they forget about the animal care aspect of the store especially because we have LIVE ANIMALS AND FISH.
Honestly, if they had h
ConsShort hours, understaffed, worse managers in the world
Retail Sales Associate | London, ON | Apr. 27, 2021
If you have a good team, it's an okay job
Your experience at PetSmart will vary greatly depending on the group you're working with. The company keeps stores understaffed to save money. Pet care cannot complete their tasks due to being pulled for other things like cash, picking, and stocking amidst serving customers. If you're not management, your hours can fluctuate from 4h to 30h a week depending on the season and the manager. You usually get 4h shifts so they don't have to give you a break. Animal vendors frequently send ill and injured animals which are then added to pet care responsibilities for treatment. There is almost no training in terms of animals and nutrition; research on your own time or annoy your coworkers with questions.
Retail already has many difficult customers but pet retail is a whole new ball game. There are several people who do not care about the necessities for animals and no matter how kind you are about educating, they will be terrible to you and their pets. We're supposed to educate customers yet cannot refuse to sell fish that grow to 16" to customers with 3gal tanks. We are cursed at for making suggestions that cost customers money or effort because they didn't mean to sign up for regularly spending money or time on the care of a living being, they just wanted a plaything or a decoration. We are given bare minimums for information which makes people think their animals can be happy in inadequate environments.
If you are a water-off-a-duck's-back type of person, you would do just fin
ProsPetting puppers, helping cat rescues, sometimes people listen when you try educating, good team = good environment
Answer phone, groom dogs, clean. Overall not bad if your managers are decent.
At work I would answer phone calls, usually to book an appointment or to give quotes. During a check in, I would look over the dogs coat, skin, teeth, nails and ears and make suggestions\express concerns for grooming. Example, If a dogs coat is matted and I have to shave him\her I would explain to the owner what matts are, what matts do to the skin, how it effects the dog physically and emotionally, what to expect and how to prevent matts in the future. Then I would suggest special shampoos and conditioners to help the irritated skin. During check out I will go over what the dog coat was like, how it is now, what to expect and how to maintain skin\coat at home. Other duties involved cleaning, helping other groomers if they have a difficult dog, showing customers the products we sell, training new employees.
Although I went to college for animal care I also went to the petsmart grooming acedemy there I learned how to groom dogs. I learned customer service skills.
Coworkers are great and we get along well.
Dog grooming in general is not an easy job. You definitely need patience with the dogs and customers, you need a strong stomach (its not a glamours job by any means), you also need confidence and knowledge about animal behavior. One of the hardest things is dealing with an aggressive dog. Not only do you need fast reflexes, but its important to be very careful. Sometimes it can not be done, but if it does get done it is very rewarding.
The most enjoyable part is building
Prosbenefits, employee of the month gets a chocolate bar or a drink, sometimes there is a service selling competition and whoever wins gets a prize
Conslong hours, even if extremly slow people who work on commission have to stay the whole day
Associate | Gloucester, ON | Jul. 13, 2015
Rewarding Animal interactions, flexible hours, limited customers interactions, low pay have to work on Holidays.
The job is probably the best job I have had in my young life. You supervise the pets of Customers during your shift. Always making sure their rooms are clean, their water is fresh and comforting any dogs or cats that miss their owner. You will be on a walkie talkie at all times with your Petshotel Co workers so you can communicate problems. The earliest shifts start at 7 am and the latest shift ends at 9 pm.There is also Doggie Day Camp. You supervise the playroom for 1-4 hours making sure the dogs play safe, and under control. It can be loads of fun interacting with loving animals but the trade off is you're always cleaning up messes and the smell can be overpowering. Sometimes the room is relatively inactive and lacking stimulation so you can get very bored during the 3-4 hour room supervisions. At times you have to break up dog fights which can be hard to read, and can catch you completely unawares but coworkers do a great job coming to help you so you're not on your own. You also have feedings morning, noon and evening which you prepare among your co workers. Owners will come to pick up their dogs after their day of work so for about 2-3 times a day you will be hurrying around answering calls for a dog and bringing them to their owner.
The pay is minimum and the raises are slow and small. All in all I would say it was a great experience. The only reason I left is because I felt their was no room for advancement in pay or position for an ambitious person such as myself.
ProsFlexible hours for a student, loving animals, friendly co workers, limited customer interactions. Time and a half on holidays
ConsLow pay, have to work holidays can be very smelly, sometimes have to break up sudden dog fights.
Questions and answers about PetSmart
Why did you leave your job at PetSmart?
Asked Mar. 23, 2017
Management is of poor quality. If you’ve worked in the Ottawa east pets hotel, you know who I’m talking about.
Answered Oct. 20, 2020
Stressful being a bather.... now they’re booking 5 dogs for a person doing 5 hr shifts.... owners don’t always get what they pay for. Sometimes dogs leave wet, damp... undone.
Answered Sep. 14, 2020
What would you suggest PetSmart management do to prevent others from leaving?
Asked Mar. 21, 2017
Higher pay especially for bathers in grooming dept... it’s actually hazardous..... $14 an hour to wrestle with a 100 lb dog isn’t worth it and coworkers are so stingy with helping you.
Answered Sep. 14, 2020
Make it a requirement that managers must attend manager skills classes /people skills classes yearly. Also DM’s should go through extensive training to ensure store managers are adhering their management training.
Answered Dec. 9, 2019
What should you bring to an interview? What's the PetSmart dress code?
Asked May 17, 2017
Know the competition, know the big brands in the building, have a take on why you would fit in the Pet space..
No real dress code...Jeans are acceptable. just bring a big shield!
Answered Aug. 23, 2019
My resume paper
Answered Jul. 15, 2018
How old do you have to be
Asked May 18, 2018
At least 16
Answered Jan. 7, 2019
You need to be 18 to work here.
Answered Jan. 2, 2019
What advice would you give the CEO of PetSmart about how to improve the company?
Asked Feb. 28, 2019
Management needs TRAINING. There are so many programs to train managers to be decent human beings at work that it boggles the mind why you do not try using some. Take your managers off site and train them in how to manage, motivate and run a team. You will save money because the staff turnover will drop. Rudeness, bullying, huffing at people, being generally twits is not a recommendation as a place of employment. Let me put it this way: I quit, I would not permit a child of mine to work there, I am no longer a customer there (unless I am really out of all alternatives), I do indeed recommend other companies strongly to friends and family. This is based solely on your HR culture. WHY is it necessary to drive people from your business by having a near toxic culture? Employees are Internal Customers. They are also customers and have friends and family too. Walk the walk; do not just Talk the Talk! You have a great concept and an awesome mission statement etc. Now, put this in place in the stores.