I liked the working environment in RBC and my team mates.
Business Analysis and Facilitation Skills:
Experienced in capital markets business analysis as an automation facilitator. Responsible for business analysis and worked in Foreign Exchange trading platforms. Experienced running the trading software “Fidessa” and generated reports. Experienced in financial accounting working with front, middle and back offices.
•Responsiblefor drive the direction of automation across all the business verticals of Capital Markets particularly in those business verticals that do not have dedicated testing resources.
•Responsible for the creation, execution of test cases based on business requirements to ensure quality delivery of software. Formulated, managed a defined automation processes as framework, coding standards, script structure and ensured all standards are met. Provided guidance on complex application development projects. Dealt with small to large development or maintenance projects with multiple function, multiple application projects with multiple interfaces and/or 3rd parties.
•Presented automation plan/approach, effort and schedules to the application team with long term goal/vision of functional automation to the application. Ensured planning and automation approach contains full vision of automation and potential for automating new functionality. Worked with developers/application team for maintenance and development projects ensuring all platform requirements are met to ensure automation scripts can run in the test
If you’re unsure about taking this call centre job, take this review with a grain of salt…
I excitedly took this job as I was previously from a minimum wage position and they offered a higher salary, benefits right away and is a remote position. It’s really easy to get into this job, just have a background in customer service and show them how far you’ll go for customers. The process was just one video interview and they’ll call you back after a few days.
Training was great, supportive peers, and great coaches. You’re trained for a few weeks and right after you’re put on the floor on your own. The good thing is they’re understanding that you’re new and don’t really pressure you into their metrics and compliance after a few months from training.
They have people that will coach you in how you do your calls, specific lines and really emphasizing on showing care and connection to clients. While it doesn’t sound too bad, it gets really frustrating. You need to be very careful with the security and verification of client/staff ID as it is one of their biggest concerns with calls which results in a lengthy coaching.
Now the part that caused me stress were the metrics, compliance and expectations after training. You need to meet their standards in order to have good bonuses and you’ll get a higher chance of getting shifts you want when it comes to their shift bidding system and moving around to different positions. Also the calls have a 4 second timer between each one so no
ProsGood benefits, supportive peers.
ConsMetrics and stats can stress you out, very little support.
Expert-Ressource Centre d'expertise | Montréal, QC | Jul 19, 2018
Not worth the pay
Immense pressure put on each employee to complete various tasks. Your are expected to be cross trained on all jobs but not given the time to get properly trained. Targets get higher and higher year after year.
Since i started i got trained on various jobs. I became a SMEE "Subject Matter Expert" as i was very good at learning jobs quick and helping out with training etc. With my title change came more responsibilities without a pay increase.
Management will tell you it's quality over quantity however RBC has implemented a tracking system with an average processing time. If you do not meet the average time you are penalized. The types of requests vary therefore it is really not fair. Some requests can take hours while some take 5 seconds. First off it causes employees to be less helpful, less careful & causes office drama.
(example: one employee catches on to the system and skips long requests just to get a good rating which will get him/her a bigger bonus than other staff members)
I was a subject matter expert but was still expected to complete processing work because our team was understaffed. My manager was trying to hire more employees but upper management denied the requests. My department handled back office work, therefore it is all cost for RBC which is why they would deny hiring employees even though our work is months behind.
Our team was even told not to worry about CSC dates from the regional manager which is basically the date where your request
ConsPoor salary, high pressure, low advancement rate
A typical day at RBC would be either 3pm - 11pm at the contact centre or 9am - 5:30pm.
I'd come into work, turn my computer on. Once on I'd open up outlook to check emails, view and manage my daily schedule.
At the contact centre level once I checked my emails and read any daily news and tips that were provided by RBC, I would open up all my tools and applications I would need for the day and would log into the Avaya system and assigned sales campaign to start taking calls. I'd have two 15 minute breaks and one 30 minute lunch break for the day. So for the entire day aside from breaks I would be on the phones taking outbound calls where the system (Avaya) would dial predetermined RBC clients targeted for the specific campaign I was calling out of. I would contact anywhere from 40-60 clients a day and speak to them.
The main goals of the calls were to save and or make the client money so depending on the campaign I would try to help the client out by telling them the reason for the call, using my active listening to identify any opportunities for me to the RBC client out. If I was successful in helping the client out I would take care of it myself over the phone or book an appointment if client preferred. Through out my tenure at the RBC Royal Direct contact centre I would receive coaching and training as required by RBC. They would make sure their employees including myself were well trained with products and tools so when speaking to clients I would sound prof
The Royal Bank of Canada, like ALL banks, turns not only their customers but also their employees into numbers. It's all about what you can do for their bottom line. Sell, Sell, Sell. If you can get a customer in and out the door as quickly as possible and take their money for something at the same time, cha ching.. they happy!
I worked at the Royal Banks Contact Center in Moncton. You become a pod person. You have your little 4x4 section that you're plugged into. It's a pretty slick system the Royal Bank has set up there. Average talk time has to be below 5 minutes and you have to meet your talk time quota AND your selling quotas or it's bye baby goodbye. Every second of your day is timed. You can't be unplugged a second more than you're supposed to be.
So what happens if you don't meet your quotas? Coaching. Their coaching is to help you be a High Achiever in selling... that includes selling little old ladies account packages way above what they need because you have to meet those sales targets. Coaching on talk time "Say it like this...", and "Gently bring the conversation back to business when a customer gets chatty.".. and "Be friendly, but don't encourage social conversations."
If I could meet my talk time quotas, my sales suffered. If I could meet my sales quotas, my talk time suffered. No amount of coaching helped because I could not in good conscience sell something just for the sake of sales. I was there to be of service to my customers, no
ProsMy co-workers were wonderful
ConsThe pay is a pittance for the miserable existence you have to endure to earn it
I begin my work in the morning with a 15 minutes routine. During this 15 minutes, I will set up voice mail, review market updates, screen emails, review my appointment schedule, then I would set my goals for the day and prioritize them. Then I will review each appointment and set up an agenda for both myself and the client for the objectives of the meeting, to identify opportunities to create more value and advice for my clients, any strategies that need to be implement. For each appointment, I will wrap up the meeting in summarizing what was accomplished, and map out the next appointment to upsell additional services or products, or to maintain and strengthen the existing relationship. During my blank space thorough the day, I will utilize the time to prepare credit applications, planning activities, connect with colleagues, and group partners to review client scenarios to maximize business opportunities, as well as to keep myself updated with changes in the industry.
I have developed important skills that are crucial to drive success in any client facing business, such as strong interpersonal and relationship building, effective communication and problem solving skills. I have a thorough and in-depth knowledge and understanding of banking products and services. I have established strong network with different partners as I came to believe that working as a team will ultimately drive a greater success. The hardest part of my job is maintaining a balance with work
I worked at RBC as a Cards Advisor, in the call center. The pay is good for what you do, but at the end of the day there was no real advancement. Their target system is not there to help you develop or grow in anyway, only to help the business. No matter how many times they tell you there is 'exceptions' to the rules, there isn't. When you finally do meet those targets and you attempt to leave the department, they make it nearly impossible unless you're going to another call center position. I finally gotten the chance to leave, my numbers were amazing, I won an award, but by the time management got around to sending my referral it was too late and my numbers were no longer good enough. (Numbers reset in November so I got dinged by the reset). I thought I would stick it out but my new manager was just a nightmare to deal with. She was never trained on how to be a manager and was just awful at her job. I couldn't stand it anymore and left. I will never go back.
Especially these LTR ratings. They were never designed to help employees advance but just hinder them. Management is well aware of them as I personally brought it up with upper management but they refuse (or don't) want to acknowledge that they hurt employees more than help. They state they will look at 'other contributing factors' that is outside of the advisor's control, but they never do and it's never taken into consideration.
Some pros though, they do treat their employees fairly decently. You do reserve th
Prosdecent treatment, decent pay, free lunch sometimes
Royal Bank of Canada is a great financial institution where the main focus are to help our clients and communities build a better future. I try to give each client the best service possible to make sure they leave the facility with a smile. Since my two years of work, I have invested my time in delivering quality products and services as well as making a difference in the communities that I serve. My shared values of service, teamwork, responsibility, diversity and integrity help me guide my behaviors and decisions toward the well-being of my clients. Everyday you face different situations concerning financial problems, administrative tasks as well as responsibilities, which help me gain professional skills.
The best part of the job would probably be creating a relationship with clients and knowing that they trust you to make the best decision for them and their financial future. It is all about trust and loyalty.
Teamwork is extremely important for the reason that I have been a basketball player all my life and being part of a team with different personalities is always overwhelming. However, if you know how to interact and manage those diverse personalities you get something great. It is easier and more fun to work in a teamwork environment. Also, you not only learn from them but learn from yourself as well. In other words, how you manage certain situations and conflicts as well as how you can communicate and fix those issues.
Overall, it has been a great experien
Customer Service Representative | Windsor, ON | Jan 14, 2015
Enjoyable, efficient and educational work place environment
Working at the Royal Bank of Canada was a rewarding experience. It allowed me to use my exceptional organization skills on a large scale within my branch, and to contribute to the productivity of RBC in the south western division as a whole. Many of my ideas and innovations were applied throughout the branches in Windsor.
Working as a central teller I dealt with business clients, with a large variety of issues and concerns. I managed the needs of small business owners to large corporations. In addition to assisting my clients I was solely in charge of all monies processing through the branch on a daily basis. I was able to implement many time saving strategies as well as new technologies into the branch systems with ease.
Working as a customer service representative I dealt with mainly personal clients. From simple tasks to large scale investigations I was the first point of contact on a daily basis. My passion for the job and my clients was apparent with each client I had, and I was commended on many occasions for my due diligence and personal attitude of compassion.
In the time I worked within the Royal Bank, I learned a great deal about how to assess a persons needs, current and future, based on a few moments of conversation. I exceeded my sales goals on a qaurterly to yearly basis, which contributed to the success of my branch as a whole.
Within the branch I worked with a small team, and we worked together to raise eachother up. This teamwork was essential
Customer Service Representative | Toronto, ON | Jun 25, 2014
sales! sales! sales!
A typical day at work included awkward exchanges from 'lifers' who hated their jobs. If I needed help, I was often greeted by hostility from my coworkers. More often than not, my fellow coworkers would not help me.
There was constant pressure from my immediate manager as well as the branch manager to reach the weekly sales goals. If I fell short of the sales goal, even by less than 1%, I endured a weekly 'bullying', I mean coaching session. During one particular session, after being with the company for only three months, I was bluntly told I am bringing the team down with my poor numbers. Not a very good approach to encourage me to try harder and do better.
Furthermore, I found immense pressure to not let clients stand in line for more than 30 seconds, which was the hardest part of the job for me. I felt constantly rushed to finish filing papers, count money, and look for sales opportunities that often someone would call the next client up to my wicket before I was ready. I was so scared of making mistakes or not being able to use the restroom facilities if needed.
Another hard part of the job was not having a friendly work environment. I love to laugh and make jokes. But, I found that if my manager or branch manager saw any tellers talking about anything non-RBC related, they were quickly broken up by being told to do some unnecessary task or blatantly told to stop talking to each other and focus on clients. This might be understandable to some, BUT
Having studied my undergraduate and masters degrees in London University in England UK, I decided to immigrate to Canada. The first reason that I appreciate RBC is that it provided me with a wonderful career opportunity as a new immigrant from Mainland China. Even if I did not have any Canadian banking background, RBC has recognized and believed in my potential, provided me with solid training foundation for me to fly high in a brand new field. After 31 months at RBC, I have grown from an AM/CSR trainee to a full fledged financial advisor. Thank you, RBC, for what you have transformed me into a real professional who loves and truly enjoys her job in the financial services sector.
If I would say RBC has provided me with a job that can provide me materially, then I would also have to say that RBC nourished my young heart and that heart has grown healthier and stronger day by day. I remembered the first time I participated in the community activity for JDRF. I did not even understand why as a banking institution we have to spend money and effort on something irrelevant to our business. However, after having attended to all the different kinds of community activities, the precious experience has taught me to broaden my world view, not to be so self centered and egocentric. It’s not all about me, my family, my own community, I also need to contribute to other communities, the society as a whole and even extending to a larger scale to the world that we all live in and sh
Dont join, lots of RBC employees getting fired abruptly
There is nothing good about RBC Global Wealth Management Technology. Employees are leaving in droves because they are being fired or forced out through involuntary resignations at short notice. If you really care for your career, avoid joining RBC Global Wealth Management Technology (GWMT) like the bubonic plague.
RBC GWMT does a poor job of onboarding new employees. Also, they have inefficient managers such as Jacques Graybill, Rick Hariman, Rob Lombardo and Carl Rampaul who need to be fired and highly qualified, new managers need to be hired. Employee turnover is very high. Staff is clannish and hunt in packs, many are closely related to one another. Yelling & use of profanity laced language is common. They denigrate & insult you in front of others. Teams fight with each other & its v difficult to get anything done. Entrenched long-time employees manipulate the situation to turn others against new employees. Performance appraisals are a sham and routinely rigged. Much of the staff is ill-qualified, many have high school diplomas. Everyone snitches on each other, the work environment is toxic and politicized.
Jacques Graybill is the Sr.Manager for Workflow Group within RBC Global Wealth Management Technology (GWMT) Group. Apart from being racist, misogynist and insecure, he is a parasite who likes to live off on the work done by his team and has no hands on involvement. Spends most of his time playing politics. He has FIRED numerous employees who were highly qualified
ProsThere is nothing positive about RBC Global Wealth Management Technology
ConsAbrupt firings, exploitation, short staffed, disorganized, hostile and toxic work culture, snitching and politics
Reviews are misleading Pay attention to dates and location
RBC Bank GA after 2012 at the corporate office has the following issues:
Not enough employees for workload
Unattached upper level - micromanage some managers but still clueless about employee actual work and what it would take to get the work and unrealistic expectations done
No proper training for anyone
Performance review structure is a joke and meaningless
Work stations constantly moved for no reason some people are moved over and over again and it is pointless and disruptive
People leave randomly and for cause - this includes contract workers, new employees, old employees, every department
They let good people go and keep horrible ones around
Employees actually care but the structure is crazytown
Bring in consultants for things and waste money but can't take care of their own mortgage dept personnel when that is all they really care about it. Service workers are treated as low class yet do much of the client work- impossible resources to actually provide great service that is expected
Behind the times in technology and resources
Do not hire from within and new work departments formed without posting positions properly. Employees brought in from Canada as if that will help or fix the problem. It hasn't yet but they keep attempting the same fixes.
Randomly let the wrong people go without warning and keep horrible long term ones on staff for no reason
Management spends ridiculous amounts of money on the wrong thing and does not spend on actual needs for adva
C# applications, Web application development and support with Database migration from SQL server 2000 to 2008 and its dependant application. It covers 65 applications (Including front office applications), 42 databases. Applications were on different technologies like classic asp, asp.net with c#.net, vb.net. This includes much of intranet applications used in banking and Wealth management departments. All the application database objects were schema prefixed and access rights were granted based on schema as per the security reasons on banking portals. Analysis of the database worked with architecture, implemented migrations. Worked in all phases of SDLC to meet customer requirement and delivered optimal solution.
• Designed and developed C# & ASP.net applications (MVC).
• Worked in Agile, TDD, and BDD methodologies.
• Analyzed various databases and its dependant applications.
• Analyzed the number of users and the application’s criticality.
• Involved in designing, critical decision making and downtime.
• Suggested optimal solutions to improve performance.
• Provided required changes for the application to connect to the database, irrespective of the technology.
• Made sure trading/online banking application is available 24/7 during migration
• Reviewed the code and gave them the review comments for performance of the application was tuned well in advance and the impact of it was analyzed.
• Designed an implementation plan and its rollback
This was a fun place to work, lots of teamwork, demanding but tolerant management
The law department of RBC Bank was understaffed, given way too much work for the number of people, but was a great place to work. Employees were empowered to delegate non-legal work to other departments and to hire outside attorneys as necessary to allow us to focus on what was interesting and more efficiently handled in-house. The typical day was relaxed despite the constant demands for legal advice and the quick response time that was required. All in the legal department were treated with respect by the managers of the other departments that were our clients and we all had the unqualified support of the general counsel. The hours may have been long at times, but nearly every day ended with a feeling of satisfaction.
The bank's general counsel supported his team. He would provide guidance and direction when necessary, in private, but he visibly supported the decisions made by the legal staff in meetings with the bank's senior managers and directors. The general counsel was approachable and open to discuss any problem, issue, concern or need of anybody in the department.
My co-workers were absolutely the most dedicated and hard-working people I have ever worked with. There was a sense of cooperation and being part of a team. Anybody in the department could ask for help and there would be offers from everybody else in the department. Everybody seemed to have specific knowledge or experience that they were willing to share with others, leading to a cooperative effort by the
Prosrespect, recognition, and support from senior managers.
Conshaving to deal with outdated computer software.
Purtroppo devo dare una recensione fortemente negativa a questa esperienza. Parto con il colloquio: mi è stata richiesta disponibilità immediata quando stavo già lavorando da un'altra parte con richiesta di documenti quali casellario giudiziale etc che avrei dovuto fornire entro massimo 2 giorni. Date le dimissioni e forniti i documenti entro 5 giorni non mi hanno più fatto sapere nulla dell'inizio effettivo fino a 3 settimane dopo. 3 settimane che io non ho lavorato per la fretta messami nel dare le dimissioni. Inoltre, al colloquio mi avevano detto sarebbe stato un contratto di 3+3 mesi, mentre invece, ovviamente, allo scadere dei primi 3 mesi non hanno rinnovato (ma qui sono stata un po' naif io... anche se loro sono stati molto bravi a vendersi bene). Ma la parte peggiore è stato lavorare per mezza giornata il più delle volte: quando gli incarichi non erano assegnati alle 11 del mattino (!!), mi ritrovavo ad aver finito il lavoro verso mezzogiorno e poi non avere più risposta da nessuno dei manager nonostante mie svariate mail. Poi però chiedevano gli straordinari al sabato dei mesi di dicembre e gennaio. Quando in settimana non facevano fare quasi nulla. La ciliegina sulla torta credo sia stato trovarmi a non poter lavorare per 2 giorni perché mi avevano fatto scadere l'account il 15 gennaio quando il contratto mi scadeva al 2 febbraio.. sinceramente sono molto delusa perché il lavoro in sé per me era molto interessante essendo quello che ho studiato, ma a livello umano
ProsRetribuzione spropositata per il lavoro effettuato; lavoro da remoto.
ConsTutto il resto
Questions and answers about RBC
How often do you get a raise at RBC?
Asked Nov 7, 2022
Answered Jan 28, 2023
Answered Jan 26, 2023
Why did you leave your job at RBC?
Asked Mar 15, 2017
RBC is not the worst place to work, it honestly depends on your manager. HOWEVER, they pay ridiculously below market rate, yet boasts about the profits earned each quarter. If your purpose for working is to meet new people and can proudly say you work at the bank then it’s perfect. If you actually need to afford basic necessities in life then rethink your decision to join.
Answered Oct 7, 2022
Micromanaged, was encouraged to speak up by HR - told “we will support you” - things only get worse after you speak up, no confidentiality. Terrible leadership in upper management - they keep toxic RVPs and lose good, long tenured staff. Terrible culture, all they care about making their billions no matter what it does to the health of their employees.
Answered May 26, 2020
How are the working hours at RBC?
Asked Mar 11, 2017
I worked Monday to Friday.
Answered Jan 2, 2018
8 to 12 hours a day
Answered Nov 26, 2017
What is the promotion process like at RBC?
Asked Nov 7, 2022
Answered Jan 26, 2023
Nonexistent, they prefer to hire externally from
Answered Jan 16, 2023
What is RBC holiday leave policy? How much holiday leave do you get per year?